Sapphire Sky Hotel & Conference

front office staff was very kind & polite, forgot his name but he's very helpful to arrange when my room is not ready yet.

1. car park is very small, we have to park at nextdoor property. 2. junior suite room is just a normal room (small & nothing special) 3. breakfast was average nothing special 4. old furniture, need major renovation

Our room has BROKEN air con, water leak everywhere, bed was wet!! and when i call front desk they only said they will check it soon. After that i keep asking around hotel staff what to do with air con but none of them seems to care. 1 hour none of staff came! It got to the point where my family HAD TO "YELL" TO GET THEIR ATTENTION IN LOBBY, so other customer can hear too how bad their service was!! They dont even offer change room, i have to mention that to them!! We stay at this hotel to relieve our stress, instead its making us tired!!

The food at breakfast was quite enjoyable.

The AC didn't work adequately. We set it at 16 degree. It was still hot. We stayed at a junior suite. The view through the window is obstructed by a block, which was perhaps intended to be decorative. Very weird. The bathroom is a big issue for us. There is no curtain or any barrier that would contain the water from the shower, resulting in the overflowing water to the sink and toilet area. Very uncomfortable.