Cons (-) Someone broke into my truck in their locked parking garage. They bent my truck bed cover and put it back to make it look like it wasn't broken into. My guess is that it was one of the staff.
3 stars
Hotel Tapachula
9a Calle Poniente No. 17 Col. Centro, 30700 Tapachula, Chiapas, Mexico
Tapachula, Mexico
See location+52 962 626 6060Photos of Hotel Tapachula
Overview
Hotel in Tapachula with a health club and a 24-hour front desk An outdoor pool, a restaurant, and a health club are available at this smoke-free hotel. Free WiFi in public areas and free self parking are also provided. Other amenities include a coffee shop/cafe, a children's pool, and a meeting room. Hotel Tapachula offers 64 air-conditioned accommodations with complimentary bottled water and irons/ironing boards. Televisions come with cable channels. Bathrooms include showers. Business-friendly amenities include desks and phones. Housekeeping is provided daily. An outdoor pool and a children's pool are on site. Other recreational amenities include a health club.
Amenities at Hotel Tapachula
- Outdoor pool
- Fitness center
- Room service
- Free Wi-Fi
- Valet parking
- Free parking
- Flat-screen TV
- TV
- Cable or satellite TV
- Free toiletries
Services and conveniences
- Wake-up service
- Meeting/Banquet facilities
- Room service
- Tour desk
- Key card access
- Bottle of water
- Private check-in/check-out
- 24hr front desk
General
- Quiet street view
- Family rooms
- Interconnected room(s) available
- Telephone
- Tile/marble floor
- City view
- Storage available
Basics
- Free Wi-Fi
- Internet
- Towels
- Fire extinguisher
- Free toiletries
- Shampoo
- Air-conditioned
Accessibility and suitability
- Entire unit wheelchair accessible
- Elevator
- Accessible by elevator
- No smoking
- Upper floors accessible by elevator
Bathroom
- Shower
- Toilet
- Toilet paper
- Public bath
- Private bathroom
Laundry
- Laundry facilities
- Laundry service
- Iron and ironing board
- Pants press
Parking and transportation
- Airport shuttle
- Free parking
- Valet parking
Media and entertainment
- Flat-screen TV
- Cable or satellite TV
- TV
Bedroom
- Socket near the bed
- Wardrobe or closet
Pool
- Outdoor pool
- Pool towels
Outdoor
- Garden
Workspace
- Desk
Dining
- Food can be delivered to guest accommodation
Things to do
- Gift shop
Health and safety
- Daily housekeeping
Family friendly
- Child pool
Fitness
- Fitness center
Reviews of Hotel Tapachula
6.5
Okay
591 verified ratings
Wonderful
158
Very good
99
Good
98
Okay
61
Fair
68
Mediocre
32
Poor
75
Summary of reviews
Guests say
Guests appreciated the spacious rooms and convenient location of the hotel. However, they expressed dissatisfaction with the cleanliness, service quality, and noise levels. Many mentioned issues with amenities, such as broken elevators and poor internet connectivity, which detracted from their overall experience.AI-Generated from customer reviews
Reviews(1)
Q&A(5)
Tips(10)
Sort by:Most recent
Score by provider
6.5 out of 10
4 reviews
2 out of 10
1 review
All reviews
The questions and answers provided in this section are generated by an artificial intelligence model based on a summarization of user hotel reviews and hotel information.See more
They offer insights and recommendations from previous guests and hotel information to help future visitors enhance their stay at the hotel.
What can I expect from the hotel's amenities?
The hotel offers a variety of amenities including daily housekeeping, contactless check-in/check-out, a fitness center, and an outdoor pool with pool towels.
Is the hotel suitable for families?
Yes, the hotel is family-friendly and features a child pool, making it a great option for families traveling with children.
What are the common concerns about the hotel's cleanliness?
Some guests have mentioned concerns about cleanliness, including dirty pool, dirty dishes left in the hallway, and dirty floors in the rooms.
How is the hotel's customer service?
While some guests have praised the friendly staff, others have expressed concerns about unfriendly desk service and unhelpful staff.
What practical information should I know about the hotel's parking?
The hotel offers free parking and valet parking, providing convenient options for guests traveling by car.
The questions and answers provided in this section are generated by an artificial intelligence model based on a summarization of user hotel reviews and hotel information.See more
They offer insights and recommendations from previous guests and hotel information to help future visitors enhance their stay at the hotel.
Consider Room Maintenance
Several guests mentioned that the hotel needs better maintenance and some renovation. It may be wise to inquire about the condition of the rooms before booking.
Verify Amenities
Some guests reported issues with amenities such as the elevator and pool. It's advisable to verify the status of these facilities before arrival.
Check for Cleanliness
Multiple guests noted cleanliness issues, including dirty pool, dirty dishes left in the hallway, and dirty floors. It's recommended to check recent reviews for cleanliness concerns.
Inquire About Airport Shuttle
Despite the hotel listing an airport shuttle, some guests reported that it was out of service for years. It's advisable to confirm the availability of this service before relying on it.
Noise Considerations
Several guests mentioned noise issues related to the AC fan and the hotel's structure. Light sleepers may want to inquire about noise levels in the rooms.
Elevator Status
The hotel's elevator was reported as not working by multiple guests. If mobility is a concern, it's important to check the current status of the elevator before booking.
Room Selection
Guests appreciated clean and comfortable rooms, but some reported issues such as cockroaches. It's advisable to inquire about recent pest control measures and consider room location.
Breakfast Clarification
Some guests experienced discrepancies in breakfast pricing and inclusion. It's recommended to clarify breakfast details and pricing upon check-in to avoid misunderstandings.
Staff Interaction
While some guests praised the friendly staff, others reported unfriendly or unhelpful interactions. It may be beneficial to set clear expectations for service interactions.
Nearby Attraction
The hotel is close to the Izapa Archaeological Zone, offering a convenient attraction for history enthusiasts. It's worth considering a visit to this nearby site during the stay.
Location
9a Calle Poniente No. 17 Col. Centro, 30700 Tapachula, Chiapas
What's nearby
- Izapa Archaeological Zone6 mi
Policies
Check-in/Check-out | Check in anytime after 1:00 PM, check out anytime before 12:00 PM |
|---|---|
Cancellation/prepayment | Cancellation/prepayment policies vary by room type and provider. |
Essential information about Hotel Tapachula
Low season | January |
|---|---|
High season | March |
Average price (weeknight) | $45 |
Average price (weekend night) | $40 |
When to book a room at Hotel Tapachula
Price per night. Prices are not fixed and may vary with time.
Average nightly price per month
Average nightly price
KAYAK's top tips for your stay at Hotel Tapachula
FAQs when booking at Hotel Tapachula
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See most recommended stays in TapachulaGood to know
Value for money | 6.8 |
|---|---|
Distance to city center | 1.0 mi |
Nearest Airport | Tapachula |
Distance to airport | 10.5 mi |
Everything you need to know for your stay in Tapachula
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