Hotel Balneario La Hermida

Location

Decor

The balnearium was fantastic, the water was warm and a pleasant experience.

The price of the food and drinks were far too expensive especially when the food is mediocre at best. Desk staff were pleasant and helpful but one member of the staff serving in the bar was the cause of a very unpleasant experience which has now resulted in me having a negative attitude toward this particular hotel. The obvious lack of managerial representation at the hotel is what probably caused certain staff to be unaccountable for their unprofessional attitudes and subsequent lack of actions concerning a certain misdeed. When a manager doesn't care about things, certain members of staff don't care either. But their were other members of staff who were totally professional and pleasant without fault.

The breakfast was above average.

The toilet seat was unconfortable. The taps were outdated and were stuck in some cases. The drapes got wrapped in the open window and it was hard to unwrap them. My companion wanted to have an ozonotherapy session, 2 different persons at the balnearium desk gave us different information about it and finally a 3rd person simply told us the machine was out of order. Some parts of the balnearium are not properly cared for, namely the wet souna. It is quite uncomfortable for me - being used to do sauna in Germany - to use sauna with bathing suit. You should consider allowing nudity in the Sauna. If necessary define specific hours for that or even specific hours just for ladies. You will have to do that if you want to have customers from the North of Europe. Also in the dry sauna there was a bucket with perfumed water but I could not find the hot rocks over which I should pour the water to produce vapor. Also there should be towels for the sauna so we do lie directly on wood.