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The bar was nice but very expensive! The staff suck! They charged me for a extra night, I wasn't even in the state! Ripoff!!!!!!
I liked the easy check-in. Checked in onlinel and was asked the expected time of arrival and desired room accomodations. Request for a quiet room was granted!! Upon our arrival, the front desk staff was very professional and helpful. My daughter and I absolutely loved it. Thank you, Maria Ortega Can't say anything negative about my stay.
The bar and staff were great. We were misinformed about the shuttle had to take the public bus to get there. The hotel did not have our reservation from kayak when we got there, the was enormous cockroach in our room, we got locked inside our room and had to have engineering let us out and our toilet handle broke, so over all not a great experience.
Good burger from room service. I requested an ice delivery because there was not a bucket I could find in the room. I had to call back twice and they brought me a bowl of ice which was cumbersome. Also the mini fridge didn't keep things cool and you could not turn the temp down. My room was unfortunately near a room with small children that were very loud very early in the morning.
Remodeled with new furniture. Having to pay for parking. I've stayed here before and never had to pay for parking. Tv remote didn't work.
The room was nice. The beds were clean and comfortable. The ppl in room 236 were extremely RUDE and loud. I banged on the adjoining door around 10 as their phone conversation was very loud. And then sometime after 1am, it was some girl erotically screaming for the next 5 hours!! My 16yr old and 13yr old daughters were with me and it woke up my oldest.
Housekeeping knocking on the door at 9am. Checkout isn't until 12 noon.
Good location and friendly staff clean room
I've stayed multiple times at this location. The staff is very friendly, the rooms are clean, and the hotel is in a great location. I will definitely be back
Convenient to Tysons Corner Mall and many restaurants. Staff was very friendly. Pay for parking and Wifi during the week. Breakfast was too pricy. More of a business hotel than a family hotel.
Extremely comfortable beds. Great showers, including "rain-like" generating shower heads. Dual shower head system. Starbucks coffee in-suite. Limited parking in front of hotel.
Location right by the mall and highway. Paying for parking.
I was well located and they stay was relaxing. Close enough, but far enough away no free internet, couldn´t locate my Marriott info.
Great place to stay. Hotel was beautiful and staff was friendly and very professional. We got a Pure room which had a air purification system in the room which was wonderful. Would go back again.
The room was spacious and clean. The staff were friendly, and it was close to our conference. The price was good. This is the 2nd time I've stayed at a Marriott recently and woken up in pain. Apparently my neck can't handle their mattresses and pillows - both of which are dense. Maybe wouldn't be a problem for another person. Also, I found it REALLY strange and inconvenient that this location offered free WiFi ONLY in their lobby. They were happy for me to pay $15 to have it for one night in my room, but I would rather use my cell data at that rate. This would be my #1 complaint. For a "full service" hotel with room service and an in-house bar, it's very strange and awfully greedy to charge for a few hours of WiFi.
Great price for last minute booking. Place had a good pool, spa, workout room. It was all sufficient for our needs. The room was just a little small. We had a pack n play for our baby to sleep in so it made it a little cramped but for just one or two people it's perfect. It's not walking distance from anything but safe. The hotel wasn't "wow" but it was just enough and totally worth the inexpensive booking.
Great location and well kept hotel. Staff was very friendly and there was ample complimentary parking. The room could have been equipped with a safe and a mini-fridge.
The staff, rooms, location, view, and everything else was absolutely wonderful. The beds were super comfortable, there was no noise at night, the other guests who stayed there were reserved, the hotel was clean..everything about this hotel is wonderful and I would definitely stay again.
clean, attractive accommodations. free parking. great brunch buffet on weekend. swimming (indoor) pool was cold and an overbearing lifeguard. first night stayed on a floor with dozens of teenagers on a school trip, chaperones in the hall did a reasonable job with noise control but it was not zero.
Inexpensive The staff is rude. I had a poor experience with a front desk staff Nov 21, 2015. Her name is Julia. The staff has hair over their badges so their name is not revealed. I ask her her name.
I liked the comfortable large bed, the room deified media console and the bathroom. The hotel hadn't received my booking information 30 minutes after receiving my confirmation. The desk understood and got us the room we requested.
Great service. Breakfast buffet was excellent. Room was nice.
The shuttle drivers where caring, charismatic and comforting. There is one who's last name is Abdullah that caters to his riders and make your short trip a ball.
Due to construction traffic, did not arrive at Dulles until 2:30 a.m. Sunday morning and needed to be at airport for flight to Mexico (via Houston) at 6:00 a.m., so I never checked in. Tried to cancel this reservation and was not successful. Because of this difficulty, I will never use Kayak again. Gloria Tadlock
Thanks for the great deal
Bed and room
Room was clean and comfortable. Staff were great. Good job
Location, size of room, amenities Bed sheets were light. Should have included heavier covers.
The hospitality was great. Friendly staff willing to assist, especially when we had adapter issues. Shuttle bus always on-time.
Loved there room and all of the complimentary items. Really a great place overall. The breakfast was about $20 for a buffet... However it was delicious
One of the best days I had,One
Facilities and room Personnel
Definitely remodeled recently. Very nice room and lobby, restaurant. One of the few hotels I have stayed at they charges for wifi.
The hotel room bathroom the staff and the location n/a
The staff was incredibly helpful. From the front desk to housekeeping, every staff member was smiling and happy to assist. The bathroom wasn't as clean as I would have expected from such a highly rated hotel.
Excellent facility--no minuses at all. Staff was very accommodating, beautiful lobby, lounge and bar. Good service at breakfast. Shuttle to nearby restaurants was a big plus!
Everyone was pleasant and extremely professional. I would recommend this Hilton to All.
The front desk was friendly and efficient.
The location was right in the middle of the action
Breakfast The staff mainly the large group lady were terrible. I had 100 guest there for a wedding. They gave my guest a week to get the block which going on Hotels.com was cheaper then their group rate. She told us our guest would have to pay to park which its the weekend which parking is free. We also were told our guest would be able to be picked up after the wedding but that day were told the driver leaves at 1045pm wedding ended at midnight. The staff kept telling us "we will find out and call you" still waiting on all those calls. Been to many other Embassy Suites in other cities and love them but Tyson's Corner location has got to shit!
I was thoroughly impressed at the willingness of ALL the staff to pitch-in and help when needed. The Hotel is clearly a Family-Oriented facility, so if you're a young couple looking for a "get-away" or peace & quiet, I wouldn't suggest this place. But as a whole, the value which includes swimming accommodations WITH a Lifeguard, complimentary breakfast & Happy Hour free drinks - you can't beat it!
The location of the hotel the set up the rooms. The happy hour and breakfast. Very clean and organized My room was next to the ice machine so you hear people getting ice all day
two room suite. very nice, especially with kids. bathroom was a little small. extra charge for internet access in your room
Rooms were spacious, Free Happy Hour, Free Breakfast. Centrally located in Tysons Corner. Overall, it's ok for a few nights. Dated interior. TV went out for 30 minutes but i'll blame the rain.
One of the elevators was out of service and it was a long wait going any where. Also breakfast buffet didn't give all choices advertised for breakfast.
Happy hour The staff
Other than the location 'for me', everything was a blast... N/A
Rooms quite large, with two TV's, desk and all the convenience for the a business or leisure traveler. I liked the happy hour, with free drinks, and the fresh breakfast in the morning. There is a pool although I did not use it.
Location was good. I requested a wake-up call, but never received it.
clean and comfortable. love that all rooms are suites, love the manager's reception-bartender Ace is the best! And breakfast is delicious and very large for a free morning breakfast-only place I ever stay when in Tyson's corner!
Free breakfast and afternoon cocktail. The staff were very friendly and did there job well.
Friendly and helpful staff . Free wifi. The construction (fence) by the entrance. Wifi can be slow.
Top-notch people. Great room. Only stayed one night, but the hotel had everything we needed, including a fantastic exercise area. 0
Satalite tv didnt work. No breakfast. Pool closes too early. Room is hot. No fridge no microwave. No stamps to mail things. Everything was horrible. Tv sucked pool closed to early no free breakfast no kid friendly place to eat. No stamps no fridge no microwave.
Electronic check in/out. Use of smart phone to unlock room door.
The beds were very comfortable! The executive lounge was nice but should have been available more hours. The shuttle to the airport was convenient. There were no fridges in the rooms which was very inconvenient. The room service menu was very limited. Almost no vegetarian options. And breakfast should be available all day. There was a huge middle school group that refused to share the pool with any other guests all night. Very rude!
Close to the airport. Shuttle goes every 30 min Nothing. Reasonably priced for one night layover in Washington
I liked the bed I can't believe a major hotel chain is still charging for internet in 2015.
Lobby and front entrance is good Room, Refrigerator is not working they replaced but still it didnt work. No expecting this from 4 start hotel.
Very high value Next time we stay in Washington, we will look for a place close to metro
Location Rooms and hotel in general are in need of an update. Very noisy which made it difficult to sleep. Front desk clerk spoke with such a heavy accent that I could not understand a word he said. Got charged $50 for something we did not incur. Listed as a four star hotel on Kayak, which it is not even close to being. (Ritz Carlton Pentagon City, also in Northern VA, is also listed as four stars.)
The room was big enough for a family stay. The shower door couldn't close, and took forever to fix it. When you flushed the toilet, the water splashed everywhere.
The hotel was beautiful and the rooms were modern and very clean. The staff wasn't attentive. I felt like we were being nickeled and dimed (We had to pay for breakfast and for internet)
Location No food options at night. Our flight landed after midnight and we were told the kitchen was closed and there was no room service. All we were offered (initially) was junk food (candy, etc). After a few minutes of looking in vain for something healthy to eat in amongst all the junk food the desk clerk admitted actually there *might* be some chicken salads left in the kitchen and called someone to bring them out. Now, obviously I can never prove this but I'm convinced that they were keeping these meal aside for staff and that, presumably, leftover fresh food that expires at the end of the day (like salads) are given to staff. Anyway, that's the last time we'll be staying there.
The room was clean and it was nice for the price. The staff were helpful and the experience was good overall. nothing that comes to mind really.
Comfortable, good facilities and clean. Internet was not free. Internet is too basic to not be included in the price nowadays.
The room was well-appointed and nicely arranged, but the bathroom was exquisite, with a big walk-in shower that included a rainwater sprinkler and separate hand shower. The staff couldn't have been more pleasant and helpful. The Sunday buffet breakfast was reasonably priced, though the selection was fairly simple and routine. Wi-Fi wasn't visible in our room. Fortunately not critical for this stay but could be frustrating for a business traveler. The mattress needs to be replaced. No support and sagged toward the center.
The facilities overall were good. Parking was easy and a value the bar area was really nice. The hotel was quiet good value overall The response from the front desk about the safe and the bed in the room looked like someone had laid on the bed and when they had issue requested a room changed however they never got the room ready before I checked in
Staff was very friendly & helpful. I requested a room away from elevators and it was granted. Also recieved a free 2pm check out. Loved the bathroom especially the Kolher square rainforest shower head. Tv signal keep going in& out so I had to use my tablet instead. But wifi is free on weekends so no worries :)
Lobby is beautiful, the rooms clean and spacious. Front office staff was great at check in and bar staff was friendly and attentive.
Nice clean and modern
The design and comfort of the room were great. The bathroom was outstanding - very nice change from most other hotels! The cost of the room was a great value. We would stay again at this hotel without hesitation. Our waitress in the Padella restaurant was terrible. We were there around 7:30pm on 9/7/15. She was very rude to me (husband) and addressed all of her comments and questions only to my wife, constantly finishing her sentences with "Ma'am" and looking only at my wife, not me. When we first sat down, her first sentence was "Can I get you drinks?". Before we had a chance to answer, she immediately said to be "Do you want to order the rib eye?". We did not even have our menus yet. I said nor did absolutely anything to cause her "men hater" attitude. It took forever for her to bring out the bill. When she finally did, she never returned to collect the credit card. We were by a window. During all of this time, I saw her spending a lot of time gossiping with someone at a particular table, as well as walking around cleaning up other tables and setting up place settings on tables. We ended up going to the bar to pay the bill. The bar tender was extremely nice. After paying the bill, we ordered two drinks to take up to the room. The bartender did an outstanding job in making the drinks.
Love the room it was clean and comfortable also the bathroom was so spaces and clean. The pool my kids loved it they where in from the time it open until is was closing time I must say we did enjoyed our self. Nothing not to like.
The staff was highly helpful and very nice. The room was really clean and spacious, overall we had a great stay and would come back again.
Proximity to Dulles Int'l Airport Free shuttle to airport beginning at 5 a.m. No amenities - I needed Tylenol/Ibuprofen badly, and there was no small shop or convenience store in the hotel. Coffee and breakfast not available until 6 a.m. Bare-bones Front desk had sign stating that their representative was out delivering something, and he was out front smoking a cigarette, peering through the window at those who were waiting to be helped.
The price was very affordable. The room size was very comfortable with: a bar, separate couch, desk area from the bed. Everything was clean, and by me traveling alone, I felt very safe even to outside and jog even though they had a fitness area. I wish there were a waffle or pancake maker (instead of pre-made pancakes). Breakfast was still ok though there were limited options, also being a Diabetic they should have had sugar free syrup, but at least breakfast was free which was nice.
Clean. Good free hot breakfast Pool was closed in evening on weekday. Not a big deal. Very nice place nonetheless
Rooms were big and clean Breakfast has quite some choices of food and was included with the room. Free wifi!!! Location was great not far from the Dulles airport We waited for a while for airport shuttle because they work with Sheraton, so pay attention to Sheraton airport shuttle when it comes so you don't wait forever...
This was a great location, convenient to Dulles Airport and the companies I needed to visit. A shuttle is provided to and from the airport, and to local businesses to the hotel. The rooms were furnished with "well worn" 60's era furniture, uncomfortable beds, and loud air conditioners.
The staff sucked and the hotel had all kinds of problems, will never stay there again!
It is a great location in reference to the airport and the surroundings. They were eateries nearby and great places to take a walk if you're into that. The rooms were updated and very practical. They were also spacious and I love the options for connecting to the 42 inch TV. The bed was comfortable as well. The location is being developed and there is construction across the street which can be noisy.
Great hotel . great staff.
The hot breakfast was great. The room was very clean and spacious. The pool was closed the first day we were there. The shower pressure is very weak.
Customer service. International guests have hard time coping with U.S culture.
Nothing. The best I can say is it was dry and the snow was not in the room. Parking lot not plowed, very poor English spoken by staff, noisy families everywhere and my credit card # was used in a fraudulent transaction several days after my stay, at a facility very close to the hotel. I can only assume the # was stolen during my stay when i used the card at the hotel.
Huge rooms. Very comfortable. Decent hotel style breakfast Great location for the airport but not the best location for visiting the area.
Exceptional service, staff friendliness and room maintenance. I would definitely stay again.
The staff was very nice and the room was spotless. It was also quiet for being outside condo set up.
Closeness to airport. Friendliness of staff. Breakfast area. No elevator to 2nd floor.
The room was right where I park It didn't have the walk in shower that was described to me
The building looked good as we pulled up, and the room had been re-done, with nice sink top, large TV and new towels. Start with doors opening on the parking lot [very dangerous] and on the outdoor balcony. No elevator. Old building spruced up, but small and uncomfortable room. AC didn't work very well, kept cycling on and off all night but didn't actually cool the room much. At least the AC unit was loud enough to cover [most of] the noise from the parking lot just outside the window. Uncomfortable bed, old saggy pillows. We didn't stay for breakfast.
Hotel was clean and the free breakfast included hot food. The location was very convenient to the Air and Space Museum at Dulles and only a short drive into downtown D.C. The first room we were given didn't have functioning heat and air. We had no difficulty getting a new room but it did separate us from the rest of our group.
Shuttle availability to airport. Breakfast offering. Coffee service late in the day.
We liked the front desk staff. Very attentive and polite. The room was clean and worked for the few hours we were there (sleeping). Room service was quite overpriced for what we got but it was decent food. The shuttle from airport to hotel was confusing and difficult to locate. Make sure to be clear on where they will pick you up. They didn't stop at. Oth locationa for us so We waited for over an hour but when it finally arrived it was fine.
Couldn't shower before I left because of no hot water. That should at least be the basic. You can mess almost everything else up but really no hot water? Very annoying.
We liked we were convenient on and off highway but without highway noise. Staff could not find our prepaid reservation for 15 minutes on check-in. Staff gave poor directions to room and ice machine; it was like they did not care to be clear enough. Ice machine was small, had a solid metal refrigerator door without handle and was back in pantry kitchen, under a work counter and all they said, twice, was it was "in there." I ahd to go around the room and try several appliances before finding it while the staff was just talking at the front desk.
Friendly staff, neatness, Breakfast.
The staff was cordial and attentive. The room was updated and clean. The breakfast was excellent. There was a lot of moisture in the room and the air conditioner struggled to keep the room cool.
its a beautiful place! thee were some neglected and unkept areas during the stay
Location & access to things without having to drive No breakfast buffet
Expensive but a real treat with location facilities and staff first rate
This hotel looks underbooked, so I hope they start using Friday pricing on other days. The hotel is close to a lot of good restaurants at the mall, and if you've had a bit too much to drink this is a good place to sleep it off. Got a very nice, clean, new room on a high floor and felt like I was the only one on that floor. If there were more special rates I'd stay more often.
everything The fire alarm
Sad to notice that No brealfast included
Free shuttle to airport- though drivers were pushy to get a tip Location was ghetto
I really like the hotel overall. Well located with food close by and even a movie theater across the street. We stayed for 2 nights before we flew back home and loved how close it was to Dulles airport. You can't control traffic flow at the airport but you can make sure you're close enough to it. For sure one less thing to worry about.
Staff was attentive. We had an electrical issue with the microwave and frige and it was addressed quickly One side of the mattress was well worn down.
Modern, nice, comfortable hotel, clean, cozy rooms, beds with nice mattrasses, friendly and attentive staff... Amazing deal for the money! Parking was a bit tight, spent some time trying to find a spot
This is my 3rd stay at this hotel and it never disappoints. Staff is excellent, room is clean, and you can't beat the location. Champagne at check in is my favorite.
Gym, is importan to me as well as cleanliness and I was so glad this hotel met both standards and more. Can't say that there was one thing there that I was not happy with.
This guest did not leave comments about this hotel.
Service from the lobby and room service was top notch
Location It is like car workshop A lot of construction during my stay, drilling hammering I could not sleep during day time
This guest did not leave comments about this hotel.
The Staff was AMAZING - Ritz-Carl has the reputation of being client focused and the treatment by the staff was amazing - def. would give them 5 stars out of 5 Sometimes the rooms that you get a really good deal are: super small - by the boiler etc. this was not the case - we definitely got a slightly smaller room than previous rooms I have booked at the Ritz however that was the only item and I understand that
Signed up for a rate that included breakfast, but found out that it only included in room dining. Food was OK, but not really what we wanted.
The out standing customer service. The nightlife event for NYE is not as long as in downtown DC. Great hotel but the bar closes early at 2 AM which is Virginia law to my understanding.
This guest did not leave comments about this hotel.
This guest did not leave comments about this hotel.
Responsive courteous staff. Nice amenities. Beautiful venue. Very sparse power outlets in room Had to disconnect lamp to plug in charger. Bedside clock was not illuminated. No option for minifridge in room.
Great staff and excellent breakfast and dinner. Great location to walk across to the Tyson mall. The lamp shade had dirty liquid spots I noticed the last day and also, a sock from the assumed last guest was still in the room.
The staff was courteous. The room was small and insufficient. For a price over $200, I would expect at least an in room refrigerator.
Very clean Very comfortable Very friendly
Friendly staff, and good accommodations during a quick business trip. Good location near the shopping mall. Wish I had more time to explore other ammenities. Hopes to be back soon, but for fun!
Not coming back. No free wifi, nothing ever communicated to me as a customer, bad customer service.
Service, Food and Helpfulness was great. Clean rooms, easy access to 495 and parts East of the city. A sthort ride to Tyson Corner's Mall and fine restaurants
Location is walking distance from Tysons Corner Center and Tysons Corner Metro station. Rates are excellent. Facilities are very clean. No free breakfast. No free Internet. Depending on season, parking may not be free.
Lots of nearby grocery stores and food chains. Very close to silver line train (metro). Amazing view. Friendly staff. Outdoor pool is closed. Stains on the carpet and towels.
I went on a trip for a conference with my parents. The facility looked okay but a bit dated. There is a problem if you have a car since the parking is not readily available. The staff were helpful and beds were comfortable I booked in advance and despite I arrived 6 hours after my planned time my room was not ready! We had to wait for 30 minutes to get an available room. I asked for easy access since I have an old mother with me, but the room was on the 9th floor!! Far from everything. I booked and paid for a fridge but our food went bad because it didn't arrive until the next day despite multiple reminders! The floor at the room has some red stains not sure from what! That is after waiting for it.. People at the front desk were okay, but I would avoid it if there are other options .. Stayed at the Hyatt in the past and had better experience
very very run down
Great price. Beautiful hotel. Friendly staff They confused the reservation then confused it again. It was a bit of a hasstle but it worked out OK. It would have been more helpful if Booking.com had information about the reservation on the email.
Having to pay for Wi-FI in the room. Marriott does not charge for wi-fi in their "suite" hotels.
close to dulles airport and to manassass battlefields Front door staff were not helpful when I needed a cab to dulles airport (only a few hours away). The cab did not arrive promptly, I will know better next time and use Uber!
This is a large facility with lots going on. Nice gym. Helpful staff and comfortable rooms. Parking is a little distant.
Great facities, with excellent rooms and comfort items The lack of a complimentary breakfast.
Shopping location near DC All was great!!!
The room was very nice and very clean. The staff members were all extremely kind and helpful when we had questions about the metro. There was no pool in the building.
The hotel was clean, staff efficient and courteous, the location was convenient to our destination. Very comfortable.
Very professional and friendly staff. Everything was good.
Clean, comfortable rooms with good facilities and helpful staff. Would have loved a complementary continental breakfast.
no charge for secure parking and internet...nice location and friendly staff...24 hour food available !!
Location was convenient I usually don't leave negative reviews, but this hotel was so expensive for such a run of the mill experience that I would just say, go find an $80/night hotel and get the same experience.
Our room was very nice, for just being my boyfriend and I it was a great size and very clean. You could walk to the Metro which is very convient and you can also walk to many restaurants which is awesome. The only thing I didn't like is that the Bistro was closed from 11 to 5 if you did come back in the early afternoon you could not get a snack or drink. There is a parking garage underneath the hotel which is so nice and its gated, you can only get in with a room key card. I would definetly stay there again. So convient
Price and location Refrigerator had left over food from previous guest making me question what else the cleaning staff forgot to clean or how throughly they cleaned the rest of the room like the bed... Also the bathroom door could not be shut allowing cold air in the shower and making it less private to use the toilette, I need it to make sure curtains were closed before going to the bathroom since from the toilette seat you could see outside the window!
Indoor pool, breakfast were great! Hot tub out of service during our stay.
Very convienient to Reston. Nice clean rooms and relatively quiet.