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Pros: The crew was excellent. However the business class seats were terrible. You had to step over a sleeping customer to get out of the seat. There was no place to put anything other than a distant little drawer under the TV. The food choices were the same old chicken and pasta.

Cons: Food selection

Cons: We had to beg for one cup of water on a 3 & 1/2 flight. Very poor customer service.

Pros: Pilot communication

Cons: Free snacks & drinks

Cons: Checking, boarding and overall experience

Cons: Didn't get snack. WiFi entertainment wasn't working.

Cons: Over booked flight

Cons: Entertainment didn't work neither did the flight attendants. They sat in the back and quite literally did nothing, no juice and water. Worst service ever. I'll fly Delta from now on. American what happened to you?

Cons: Nice crew. Nice flight. Wish there was a bit more legroom

Pros: Flight at time. Arrived earlier than expected.

Cons: I ordered a cava bottle and it was hot. But rest was ok

Pros: Food was good

Cons: British airlines delayed flight to my transfer. Missed my transfer to Madrid and got one to London. Leaving from London my flight on British was delayed by 2 hours AGAIN. Not good.

Cons: The airline accepted our checked baggage, although they already knew that it would not make it to our final destination (Marrakech) on the same day that we would arrive. We had to pay, out of our own pockets, for the inconvenience. Apparently this happens a lot, and it happened to our entire plane

Pros: Loved the retrofitting work done on the 777-200 for atmosphere and head room. The flight crew were among the most accommodating I’ve experienced.

Cons: Hanging flown on several wide bodied aircraft, it’s been my experience that the A330 has a much better coach experience than the 777 aircraft models. For me, it’s a matter of legroom. Fortunately, I didn’t have anyone next to me on the flight and was able to spread out a bit (I’m 6’5”!!) My only other complaint was that while this was booked as an Iberia flight, the flights were all serviced by American Airlines. Check-in, seat selection were all handled by American. It was a little confusing in the online check-in process, because for months, the AA app wouldn’t recognize anything but the return legs of the trip using the record locator provided by Expedia.

Cons: Not being delayed for 6 hours would’ve been better.

Pros: Crew was good

Cons: Plan was in poor condition and needs updated and cleaned

Pros: Premium seating made a huge difference. Even though I am petite, I had a laptop, tablet and work that had to go under the seat in front of me, and I still had plenty of legroom.

Cons: The seatback offered free streaming of AA entertainment on my tablet, but when I opened the browser and selected entertainment, the only option was to pay $9.95, so I just watched downloaded Netflix episodes. Plus the movies offered on AA streaming didn't look especially good.

Pros: The crew seemed nice, they allowed me to board early.

Cons: There was no entertainment because the system was not working in our area.

Pros: Crew was amazing

Cons: Waiting area before boarding was really hot, if you can’t afford air conditioning then maybe electric fans!!

Pros: Seats were small.

Cons: The boarding process was inefficient and long. The seats don’t recline and very little leg room.

Pros: The crew were amazing and attentive

Cons: nothing that i can think of

Pros: The crew were all nice.

Cons: Aircraft VERY aged--NO charging ports?! Entertainment screens tiny and old touch screen interface, slow to respond. Remote control on arm rest=accidental volume changes and such. Do NOT get the veggie pasta, it's terrible. Overhead bins do not hold large bags correctly.