
Downtown Tulum Hotel
Photos of Downtown Tulum Hotel
Overview
Downtown Tulum offers a luxury setting while in Tulum. It provides free Wi-Fi, an outdoor pool and a 24-hour reception.
The hotel has 25 rooms and has been recently refurbished. Additionally, the multilingual staff are on hand to offer assistance.
The air-conditioned rooms at the hotel are modern and feature an in-room safe, a mini bar and a private bathroom. For extra comfort, bathrobes are also provided.
Guests staying at Downtown Tulum can sit down to a unique dining experience at the on-site restaurant, ideally based for those who want to stay nearby when looking for a bite to eat. Those looking to relax with a drink can try out the in-house bar. A wide choice of dining options can also be found in the surrounding area.
Downtown Tulum is within a five-minute walk of Dive Tulum. Mayan Ruins of Tulum is also within a 20-minute walk away.
Amenities at Downtown Tulum Hotel
- Outdoor pool
- Restaurant
- Bar/Lounge
- Free Wi-Fi
- Wi-Fi available in all areas
- Internet
- Pets allowed on request. Charges may apply.
- Night club
- Hairdryer
- 24hr front desk
Basics
- Free Wi-Fi
- Wi-Fi available in all areas
- Internet
- Linens
- Towels
- Air-conditioned
- Shampoo
- Conditioner
Bathroom
- Hairdryer
- Toilet
- Toilet paper
- Shower
- Private bathroom
Pool
- Rooftop pool
- Plunge pool
- Pool towels
- Outdoor pool
Dining
- Restaurant
- Bar/Lounge
- Minibar
Services and conveniences
- Safety deposit box
- Tour desk
- 24hr front desk
Accessibility and suitability
- No smoking
- Pets allowed on request. Charges may apply.
Health and safety
- Daily housekeeping
- Safe
Things to do
- Night club
General
- Storage available
Reviews of Downtown Tulum Hotel
Summary of reviews
Score by provider


The questions and answers provided in this section are generated by an artificial intelligence model based on a summarization of user hotel reviews and hotel information.See more
They offer insights and recommendations from previous guests and hotel information to help future visitors enhance their stay at the hotel.
What can I expect from the included breakfast at the hotel?
The included breakfast offers a variety of options including a ton of fruit and bread, coffee, and orange juice, providing plenty to keep you going throughout the day.
Is the hotel's location convenient for exploring Tulum?
The hotel is ideally located in the middle of downtown Tulum, near countless shops, grocery stores, and restaurants, making it centrally located and close enough to any attractions on the outskirts of the town.
How is the staff's service at the hotel?
The staff at the hotel is incredibly friendly and accommodating, providing helpful assistance and showing concern and kindness to guests.
What are the common concerns about the hotel's noise levels?
Some guests have mentioned that the hotel can be noisy, especially due to the music from the rooftop bar, which can make it difficult to rest at times.
Are there any specific issues with the hotel's shower and water pressure?
Some guests have reported issues with the water pressure in the shower, mentioning that it left much to be desired and that there were occasional problems with hot water.
The questions and answers provided in this section are generated by an artificial intelligence model based on a summarization of user hotel reviews and hotel information.See more
They offer insights and recommendations from previous guests and hotel information to help future visitors enhance their stay at the hotel.
Opt for a Room Away from Rooftop Bar
Several guests mentioned that the rooftop bar can be quite noisy, especially on weekends, making it difficult to sleep. Consider requesting a room away from the rooftop bar if you are sensitive to noise.
Check Water Pressure and Hot Water Availability
Some guests experienced issues with water pressure and intermittent hot water. It may be helpful to check with the hotel staff regarding these concerns before booking.
Consider Noise Levels from Surrounding Area
The hotel's central location means it is surrounded by various shops, restaurants, and a night club. Guests should be aware that noise from the surrounding area, including music, may be audible in the rooms.
Verify Breakfast Inclusions
While the included breakfast consists of fruit, bread, coffee, and orange juice, some guests found it to be insufficient. It might be worth checking if additional items can be ordered and if there are any extra charges.
Request a Room with Good Water Views
If you prefer a room with a view, consider requesting a room with a balcony facing the fountain or pool. Some guests mentioned that the views from certain rooms were spectacular.
Double-Check Room Amenities
Guests reported minor issues such as inconsistent towel replacement and occasional lapses in providing the daily water bottles. It could be beneficial to double-check the availability of these amenities upon check-in.
Explore Nearby Attractions
The hotel's central location makes it convenient for accessing nearby attractions, shops, and restaurants. Take advantage of the hotel's proximity to various cenotes, Mayan ruins, and the Tulum National Park.
Inquire About Accessibility Features
The hotel offers various accessibility features, including rooms located on the ground floor, wheelchair accessibility, and an elevator. Guests with specific accessibility needs may want to inquire about these features in advance.
Plan for Evening Entertainment
The hotel offers evening entertainment and has a night club nearby. Guests seeking a lively atmosphere may appreciate these options, while those looking for a quieter stay may want to plan accordingly.
Consider Noise from Construction Work
Some guests mentioned experiencing noise from construction work within the hotel. It may be helpful to inquire about any ongoing construction and its potential impact on the stay.
Location
What's nearby
- Temple of Doom Cenote Esqueleto0.3 mi
- Fantasea Dive Diving & Adventures0.3 mi
- Templo de las Pinturas0.8 mi
- Tulum National Park1.7 mi
- Playa Paraiso1.8 mi
- Tulum Mayan Ruins1.8 mi
- Sistema Sac Actun2.4 mi
- Gran Cenote2.4 mi
- Cenote Escondido3 mi
- Ana y Jose Beach Club3.8 mi
- Tulum Monkey Sanctuary3.9 mi
- Cenote Santa Cruz Tulum3.9 mi
Policies
Check-in/Check-out | Check in anytime after 3:00 PM, check out anytime before 12:00 PM |
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Cancellation/prepayment | Cancellation/prepayment policies vary by room type and provider. |
Essential information about Downtown Tulum Hotel
Low season | April |
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High season | April |
Average price (weeknight) | $68 |
Average price (weekend night) | $90 |
When to book a room at Downtown Tulum Hotel
KAYAK's top tips for your stay at Downtown Tulum Hotel
FAQs when booking at Downtown Tulum Hotel
Nearby hotels and places to stay
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See most recommended stays in TulumGood to know
Value for money | 8.7 |
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Distance to city center | 0.7 mi |
Nearest Airport | Tulum Intl |
Distance to airport | 13.5 mi |