Papillon Lagoon Reef Hotel
Top Resort Hotel

Diani Beach, Diani, Ukunda 80400, Kenya
+254 403 202 213


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Overall guest ratings

8.5/10 Excellent
Based on 300 reviews

Review highlights

  • 9.4
  • 8.8
  • 8.6
  • 1.3

Good to know

  • Recreation staff is nice
  • Pleasant hotel grounds
  • Clean hotel facilities


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    A lobby and a reception are available to guests. The hotel offers various services and facilities, including a restaurant, a bar, a TV room, multilingual staff, a babysitting service and a hairdresser, for a comfortable and relaxing stay. Internet access (for a fee) is available to travellers in the public areas. Shopping facilities are also available. The grounds of the accommodation feature a playground and an attractive garden. Each of the rooms is appointed with air conditioning, a fan and a bathroom. A balcony or terrace is among the standard amenities of most rooms. Many rooms feature a sea view, which further enhances the ambience. Extra beds can be requested. A safe and a minibar are also available. A fridge and a tea/coffee station are provided as standard. A telephone and a TV add to the comfort of the holiday. Amenities in the bathrooms include a shower. A hairdryer is also available. Special family rooms are available for families with children. The establishment offers an outdoor pool and a children's pool. Sun loungers provide a great place to sunbathe. Guests can enjoy a range of refreshing drinks at the poolside bar. A variety of sporting activities are available at the hotel, for example bocce, beach volleyball, volleyball and golf, or for a fee, tennis and fishing. With aquafit, or for a fee, water skiing, snorkelling and diving, fans of water sports will have plenty of options to choose from. Travellers can take advantage of a wide range of indoor sports at the accommodation, including table tennis, badminton, billiards, darts, gymnastics and aerobics. After a long day, guests can relax in the wellness area, which features a spa and a beauty salon. massage treatments are among the facilities available for an extra fee. Travellers can enjoy live music in the evening. Copyright GIATA 2004 - 2016. Catering options available at the establishment include full board and all-inclusive. Available meals include breakfast, lunch and dinner. Options include alcohol-free drinks and alcoholic beverages. The following credit cards are accepted at the hotel: VISA and MasterCard.

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    • Babysitting or child care
    • Currency exchange on-site
    • Room service
    • Outdoor pool
    • No smoking
    • Restaurant
    • Bar/Lounge
    • Beauty salon
    • Air-conditioned
    • Safe
    • Fitness center
    • Designated smoking area
    • Storage available
    • Terrace/Patio
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    Guest reviews

    Overall Rating

    8.5 Excellent
    Based on 300 reviews
    • 9.4 "Perfectly clean."
    • 8.8 "Great service."
    • 8.6 "Location is great."
    • 6.4 "Breakfast is mediocre."
    • 6.2 "Rooms are ok."
    • 1.3 "Disappointing internet connection."

    Overall Rating

    8.5 Excellent
    Based on 252 reviews
    • 9.3 "Perfectly clean."
      10.0 "100% thought it was clean."
      9.2 "92% said rooms were clean."
      10.0 "Clean pool, said 100%."
      7.3 "73% said the bathroom was clean."
    • 8.9 "Great service."
      9.8 "98% found the staff to be very friendly."
      9.1 "91% said the recreation staff was great."
      9.2 "92% thought the service was very professional."
      10.0 "Housekeeping was great, according to 100%."
    • 8.5 "Location is great."
      9.6 "96% appreciated the closeness to the beach."
    • 6.4 "Breakfast is mediocre."
    • 5.9 "Rooms are ok."
      6.9 "For only 69%, the bathroom was ok."
      7.0 "70% enjoyed the furniture."
    • 4.8 "Vibe wasn't good."
      0.8 "92% criticized the unstylish hotel."
    • 1.3 "Disappointing internet connection."
      0.8 "92% said the wifi quality was bad."
      3.3 "67% thought it was overpriced."
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    Overall Rating

    8.7 Excellent
    Based on 33 reviews
    • 9.5 "Perfectly clean."
      9.4 "94% said rooms were clean."
    • 8.8 "Location is great."
    • 8.6 "Great service."
      9.7 "97% found the staff to be very friendly."
    • 7.5 "High comfort."
      7.2 "72% said the beds were comfortable."
    • 6.5 "Rooms are ok."
    • 5.2 "Vibe was decent."
    • 1.1 "Disappointing internet connection."
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    Overall Rating

    8.4 Excellent
    Based on 15 reviews
    • 9.0 "Excellent pool."
    • 9.0 "Excellent amenities."
      9.4 "94% found the grounds to be nice."
    • 8.8 "Great service."
      9.6 "96% found the staff to be very friendly."
    • 8.7 "Location is great."
    • 7.1 "High value."
    • 6.3 "Rooms are ok."
    • 1.5 "Disappointing internet connection."
      1.2 "88% said the wifi quality was bad."
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    Hotel type
    Resort Hotel
    Guests say this is a wonderful resort hotel.
    Family Hotel
    Guests think this is a family-friendly hotel.
    Beach Hotel
    Guests consider it an awesome beach hotel.
    Good to know
    "Recreation staff is nice"
    "Pleasant hotel grounds"
    "Clean hotel facilities"
    data provided by TrustYou

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