Guest reviews
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All Reviews
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Couples
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Families
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Business
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Solo
Overall Rating
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9.2 "Excellent breakfast."
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8.3 "Great service."9.2 "92% found the
staff to be very friendly ." 7.7 "77% thought theservice was very professional ." 7.9 "79% found therestaurant service to be one of the best ." 7.7 "Management was excellent , said 77%." -
8.1 "Location is great."8.3 "
Great parking , according to 83%." 10.0 "100% thoughtparking was inexpensive ." 8.5 "85%liked the proximity to shopping ." 7.2 "72%liked the proximity to sightseeing ." -
6.6 "Food is average."5.5 "Only 55% were
satisfied with the menu ." 5.6 "Only 56% liked thepork dishes ." -
6.4 "Average cleanliness."6.8 "Only 68% said
rooms were clean enough ." 5.2 "52% thought thecleanliness of the hotel was average ." -
6.3 "Average comfort."6.3 "
Beds were acceptable for 63%." -
5.7 "Rooms are ok."6.3 "
Beds were acceptable for 63%." 6.8 "Only 68% saidrooms were clean enough ." 5.4 "54% thought theminibar was ok ." -
4.5 "Internet is poor."4.0 "60% said the
wifi quality was bad ." -
3.9 "Bad amenities."4.0 "60% thought the
building wasn't nice ." 1.0 "90% thought thefacilities needed updating ." 0.5 "95%complained about the elevator ." 1.8 "82%didn't like the architecture ." 3.3 "For 67%, thelobby entrance was sub-standard ." 2.0 "80% found thegrounds unpleasant ." -
3.5 "Vibe wasn't good."2.0 "80%
criticized the unstylish hotel ." 3.6 "64%didn't like the unstylish hotel ." 3.3 "For 67%, thelobby entrance was sub-standard ."
Overall Rating
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8.8 "Breakfast is good."
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8.3 "Great service."9.2 "92% found the
staff to be very friendly ." 7.8 "78% thought theservice was very professional ." 7.9 "79% found therestaurant service to be one of the best ." -
8.2 "Location is great."8.3 "
Great parking , according to 83%." 10.0 "100% thoughtparking was inexpensive ." -
6.3 "Average cleanliness."6.6 "Only 66% said
rooms were clean enough ." 5.2 "52% thought thecleanliness of the hotel was average ." -
6.0 "Food is average."
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5.6 "Average comfort."5.2 "
Beds were acceptable for 52%." -
5.5 "Average value."5.2 "52% thought it was
adequately priced ." -
4.6 "Internet is poor."
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4.0 "Bad amenities."4.0 "60% thought the
building wasn't nice ." 1.0 "90% thought thefacilities needed updating ." 0.5 "95%complained about the elevator ." 1.7 "83%didn't like the architecture ." 4.0 "60% wereunhappy with the handicap accessible facilities ." 3.5 "For 65%, thelobby entrance was sub-standard ." -
3.3 "Vibe wasn't good."1.7 "83%
criticized the unstylish hotel ." 3.5 "65%didn't like the unstylish hotel ." 3.5 "For 65%, thelobby entrance was sub-standard ."
Overall Rating
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9.4 "Excellent breakfast."
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8.6 "Great service."9.2 "92% found the
staff to be very friendly ." 8.1 "81% found therestaurant service to be one of the best ." 8.0 "80% thought theservice was very professional ." -
7.9 "Good location."8.3 "
Great parking , according to 83%." -
6.7 "Food is average."5.4 "Only 54% were
satisfied with the menu ." -
6.5 "Average cleanliness."6.8 "Only 68% said
rooms were clean enough ." 5.3 "53% thought thecleanliness of the hotel was average ." -
6.3 "Average comfort."6.3 "
Beds were acceptable for 63%." -
5.8 "Rooms are ok."6.3 "
Beds were acceptable for 63%." 6.8 "Only 68% saidrooms were clean enough ." -
4.5 "Internet is poor."3.6 "64% said the
wifi quality was bad ." -
3.6 "Bad amenities."3.7 "63% thought the
building wasn't nice ." 0.6 "94%complained about the elevator ." 1.9 "81%didn't like the architecture ." -
3.6 "Vibe wasn't good."2.0 "80%
criticized the unstylish hotel ." 3.6 "64%didn't like the unstylish hotel ."
Overall Rating
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9.1 "Excellent breakfast."
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8.4 "Great service."9.2 "92% found the
staff to be very friendly ." -
8.0 "Location is great."
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6.7 "Average cleanliness."7.0 "70% said
rooms were clean ." -
6.5 "Food is average."
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5.9 "Average value."
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5.4 "Rooms are ok."7.0 "70% said
rooms were clean ." 6.4 "Beds were acceptable for 64%." -
3.2 "Horrible vibe."1.8 "82%
criticized the unstylish hotel ."
Overall Rating
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9.2 "Excellent breakfast."
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8.2 "Great service."9.3 "93% found the
staff to be very friendly ." 7.4 "74% thought theservice was very professional ." 8.2 "82% found therestaurant service to be one of the best ." -
8.1 "Location is great."8.1 "
Great parking , according to 81%." -
6.1 "Average cleanliness."6.7 "Only 67% said
rooms were clean enough ." -
5.9 "Food is average."5.1 "Only 51% were
satisfied with the menu ." -
5.4 "Bar is ok."
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5.4 "Average value."
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4.4 "Internet is poor."3.9 "61% said the
wifi quality was bad ." -
3.4 "Vibe wasn't good."1.9 "81%
criticized the unstylish hotel ." 3.3 "67%didn't like the unstylish hotel ." -
3.3 "Bad amenities."3.4 "66% thought the
building wasn't nice ." 0.4 "96%complained about the elevator ."
Recent reviews
- All reviews
- Positive
- Neutral
- Negative
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2.0review from
The friendly staff at the reception desk Family room (adjoining room) all I wanted was a double room
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6.4review from
The hotel was convenient to the event we were visiting (Patchetts equestrian Centre). I was impressed with the comfort of the beds!breakfast was excellent and the bar was good. My husband visited the pool area and found it good Ok. This is not about us, but what we witnessed and overheard whilst checking in. Another customer was complaining about a charge on his room, when he had not bought anything. It was explained that this was in case he used something like room service etc or made any charges on his room. The customer did not understand, and I am afraid that the male receptionist argued with him and it got very heated. Please remind whomever it was that the customer is always right and just say I am sorry. The charge was taken off but the customer was very upset and quite rightly. We were also charged but our female receptionist explained it well......
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6.0review from
Room very good, breakfast very good Wrong price charged at checkin, but corrected on production of paperwork.....bar prices very high, no bar snacks, no draught beer, no ice. There was a party night in the hotel, when we arrived back from an external event we were met by a police van hauling fellow guests out of the hotel......
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8.0review from
I liked the look of the hotel. The friendlyness of the staff holding doors and generally being polite. A+ I stuggled to understand the accent of the front desk workers. We got lost in the hotel a few times, not enough signs from the stairs + lifts to the front desk.
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3.3review from
Was given the smallest of rooms, with bed sided by wall. There was no light on the desk, and the single light in the bedroom hall was not sufficient. For th price of the rooms they could offer internet for free. Carpets were durty and smelly all over the hotel. This hotel would certainly do with a massive refurbishment.
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7.0review from
The warm and welcoming staff - at reception, cleaining the room and at breakfast satnav took us to the wrong side of the road
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8.0review from
Everything Nothing
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5.6review from
The restaurant staff were outstanding, warm & friendly, and genuinely eager to serve. The dinner was also good value for 17 pounds, and the breakfast was superb. The bar staff were friendly and helpful, and we especially enjoyed drinking our bottle of wine after dinner in the garden patio. The room was so hot, it was almost impossible to sleep. Never stayed at a Hilton anywhere in the world that didn't have ac. And the parking lot and street outside were very noisy, with a lot of screeching tires and gunning motors. The wireless provided by bt is also greatly over-priced.
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6.0review from
Nice breakfast, good parking, good location just out of the main town Stayed on Floor 2 and had wooden floor above us and all you could hear was creaking noises where other residents were pacing around all night. At least I think that is what they were doing.
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4.8review from
Hotel heating was stuck on full and the room was extremely warm, the road noise made it impossible to leave the window open, the shower mixer knob was broken and the shower head wouldnt direct over the bath due to worn fitting.
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8.0review from
I liked the look of the hotel. The friendlyness of the staff holding doors and generally being polite. A+ I stuggled to understand the accent of the front desk workers. We got lost in the hotel a few times, not enough signs from the stairs + lifts to the front desk.
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8.0review from
Everything Nothing
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2.0review from
The friendly staff at the reception desk Family room (adjoining room) all I wanted was a double room
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6.4review from
The hotel was convenient to the event we were visiting (Patchetts equestrian Centre). I was impressed with the comfort of the beds!breakfast was excellent and the bar was good. My husband visited the pool area and found it good Ok. This is not about us, but what we witnessed and overheard whilst checking in. Another customer was complaining about a charge on his room, when he had not bought anything. It was explained that this was in case he used something like room service etc or made any charges on his room. The customer did not understand, and I am afraid that the male receptionist argued with him and it got very heated. Please remind whomever it was that the customer is always right and just say I am sorry. The charge was taken off but the customer was very upset and quite rightly. We were also charged but our female receptionist explained it well......
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6.0review from
Room very good, breakfast very good Wrong price charged at checkin, but corrected on production of paperwork.....bar prices very high, no bar snacks, no draught beer, no ice. There was a party night in the hotel, when we arrived back from an external event we were met by a police van hauling fellow guests out of the hotel......
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3.3review from
Was given the smallest of rooms, with bed sided by wall. There was no light on the desk, and the single light in the bedroom hall was not sufficient. For th price of the rooms they could offer internet for free. Carpets were durty and smelly all over the hotel. This hotel would certainly do with a massive refurbishment.
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5.6review from
The restaurant staff were outstanding, warm & friendly, and genuinely eager to serve. The dinner was also good value for 17 pounds, and the breakfast was superb. The bar staff were friendly and helpful, and we especially enjoyed drinking our bottle of wine after dinner in the garden patio. The room was so hot, it was almost impossible to sleep. Never stayed at a Hilton anywhere in the world that didn't have ac. And the parking lot and street outside were very noisy, with a lot of screeching tires and gunning motors. The wireless provided by bt is also greatly over-priced.
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6.0review from
Nice breakfast, good parking, good location just out of the main town Stayed on Floor 2 and had wooden floor above us and all you could hear was creaking noises where other residents were pacing around all night. At least I think that is what they were doing.
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4.8review from
Hotel heating was stuck on full and the room was extremely warm, the road noise made it impossible to leave the window open, the shower mixer knob was broken and the shower head wouldnt direct over the bath due to worn fitting.
