Watford Hotels

The friendly staff at the reception desk

Family room (adjoining room) all I wanted was a double room

The hotel was convenient to the event we were visiting (Patchetts equestrian Centre). I was impressed with the comfort of the beds!breakfast was excellent and the bar was good. My husband visited the pool area and found it good

Ok. This is not about us, but what we witnessed and overheard whilst checking in. Another customer was complaining about a charge on his room, when he had not bought anything. It was explained that this was in case he used something like room service etc or made any charges on his room. The customer did not understand, and I am afraid that the male receptionist argued with him and it got very heated. Please remind whomever it was that the customer is always right and just say I am sorry. The charge was taken off but the customer was very upset and quite rightly. We were also charged but our female receptionist explained it well......

Sink stopper would not rise. Removed same but staff replaced it daily w/o repair

Please write at least 15 words

Good reception. My room was upgraded to a suite for no extra charge.

Shower water was only tepid. Could not get to normal temperature

Reception staff were friendly and help out on a couple of occaisions when i needed.

A bit out of the way from shopping centre / train stations and airport, with no transport to either. Taxi's were required for every situation.

location

could have had wider choice for breakfast

Friendly atmousphere and nice rooms

Lovely room that breakfast was served in

car park was opposite and not very nice

Location and cost

Bit old fashioned decor

I liked the friendliness and efficiency of all staff, the cleanlines of my room and the genel ambience.

My son Richard Zanetti also stayed at Premier Watford on night of 13/11/10. It was booked in my name so he would not get feedback form. He commented that the bedding smelt of cigarette smoke.

Excellent staff attitude, hotel clean and services available if required compares very favourably with our previous bad experience at Hilton ( Nottingham)

Room condition was good , location to Tube Station was important .

Breakfast was adequate ,

As always Premier Inn is clean & comfortable and the attitude of the staff is good

Excellent check-in. Lady on reception was being trained at the time of check-in but was very professional and courteous.

None

Clean and tidy with comfortable rooms

staff were always approachable if we required any assistance we also liked the flexability of allowing ourselves in and out of our accomodation

Clean, cozy, comfortable and convinient. Good for those, who want to save money and sleep in cleen, warm bed.

The private car park was excellent, the staff were lovely and the free wifi was a bonus, breakfast was lovely

Rooms were very small, they were tired and needed redecorating

The staff were helpful. We booked 3 rooms in total. One was to dirty with a bust lock and they were helpful to move us.

The cleanliness is very much below standards. Soap scum and hairs in the shower. Intermittent warm water. Reading the other reviews don't make it sound as bad as it actually us. It did depend on your room though. 1 of the rooms was ok just very dated. The others were horrible. Didn't sleep much!!!

It was totally fine for an overnight stay at an airport hotel. The pull out couch was actually more comfortable than the beds themselves.

The air-con did not work in our room and they gave us a small fan to rectify the situation. The front desk staff was also very helpful on the phone, but never followed through with the requests we made.

Good service and a decent room. Free wifi. Overall, I was there for 2 days before I left England so it served its purpose.

Check in was supposed to be at 2 pm. I got there around 3:30 and still had to wait about 15 minutes before getting my key.

Comfortable room and fast internet and ease of taking the public bus system 5 minutes to the terminal cannot be beat.

Hair in the bathroom and in the tea cup suggested it did not get cleaned well, and about a 45" wait to get checked in made the stay less than ideal. Both are probably one-off issues though based upon reviews available.

Room is Comfortable and modern. Lobby and pub/bar very spacious and comfortable.

Endless corridors and small rooms for such a huge hotel.

I enjoyed sleeping in a quiet room, also comfortable bed after long plane trip. The staff was very helpful with directions.

Entire staff was very professional . ...in fact I was recognized right away when checked in second time...room was always clean when you come back at night

I am so sorry but there was nothing that I don't like

Had an unexpected layover at LHR. Hotel was convenient to airport. Kind staff, was upgraded to a Club floor room. Room was nice, clean, and comfy.

The bed was very comfortable and the room in general was very spacious. Staff were courteous and professional and the choice at breakfast was impressive.

The corridors are a bit like a 'rabbit warren' and difficult to locate room.Television required better instructions on simply being able to watch basic channels (button 1 didn't give you BBC1 etc).

Appearance of the hotel, grounds and reception area suggested something better than we actually received

Small rooms with small double beds. Our room had not been cleaned and they would not upgrade us without paying extra we therefore checked out after 1 night of a 3 night stay. Noisy children were throwing food around the stairway leading from the reception area which was not cleaned for amny hours. Receptionist indifferent on arrival and only a little better on departure.

good n helpful staff. plenty of space for parking. good night sleep.

there were some insects in the room................

Relatively clean

I chose the hotel because of its supposedly superior pool and fitness room, but they closed right after I arrived. Why would an airport hotel close its facilities at night?

close to the airport for our departure home the next day cost means to make our own coffee and tea mini refrigerator nice sized bathroom

had to walk along way down a hallway to access an elevator to the 2nd floor and then had to walk back down another long hallway there was urine in the toilet in our "clean" hotel room and the TV was all ready on - it left us wondering if our room had really been cleaned no extra pillows or blankets

Convenience to Heathrow. Nice restaurant. Well decorated. Quiet!

Had called ahead for 2 beds and the room was not ready at 9:00 pm arrival. Separated beds moved around too much! Only one set of towels were provided, had to request additional set.

Friendly, attentive staff, who had local knowledge.A welcoming bar, with a good range of quality bar meals to support the restaurant.

Very friendly staff

They did not give me the executive double room that I booed. Finally they charged me less as a normal double room

The bed was inviting and clean and comfortable. The breakfast buffet was lovely! I didn't have a computer with me so was grateful I could come in free of charge to write an email.

There was nothing I didn't like.

Location

The hotel was very noisy and the housekeeping staff kept slamming doors keeping us up. In addition we asked a server about the menu and she rudely told us to ask someone else and walked off.

Staff very professional, polite, helpful at all times. Standard of cleanliness of hotel and rooms excellent. The whole 'ambiance' of the hotel was wonderful!

No bad points!

friendly, helpful staff

poor bar/restaraunt. Beds very soft/uncomfortable

Very close to tube station...

Ironing board collapsed when used, requested a replacement, never appeared. Sink sprayed water all over the bathroom when turned on Restaurant had a secret menu which you had to ask for but how could you when they kept it secret??????????

Was initially charged for two rooms rather than the one room as requested. Call centre seemed clueless. Cost of one room refunded, and then told that a further £10 was payable for the room we had retained - with no explanation.

Very clean and modern rooms

The design and lay out was very modern, but at the same time very homely. A lovely atmosphere. Restaurant excellent.

Very minor point had slight problem with shower.

The total surprise of how lovely the hotel and rooms were for the price we paid. Also the closeness to Heathrow airport.

The staff were useless. They just want you to pay and leave.

The staff was very helpful and polite. The location is very convenient and close to Ealing Broadway metro station.

The cleanliness could be improved.