Overview

James Cook Hotel Grand Chancellor
Best Housekeeping Staff

147 The Terrace, Wellington, New Zealand
+64 4499 9500

$95+

Overall guest ratings

8.2/10 Excellent
Based on 4,220 reviews

Review highlights

  • 9.4
  • 8.6
  • 5.5
  • 4.8

Good to know

  • Clean rooms
  • Great shopping

Nearby

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    About

    When you stay at James Cook Hotel Grand Chancellor, you'll be in a great location, within just a 10-minute walk of Wellington Cable Car and Beehive. Guests can visit the spa to be pampered with hot stone massages, body wraps, or body scrubs, and Whitbys Restaurant, one of 2 restaurants, serves breakfast, lunch, and dinner. There are 2 bars/lounges and a fitness center, and rooms at this luxurious hotel offer 24-hour room service and LCD TVs.

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    Amenities

    • Parking
    • Fitness center
    • Free Wi-Fi
    • Facilities for Disabled Guests
    • Business center
    • Car rental
    • Internet
    • Concierge service
    • Currency exchange on-site
    • Laundry service
    • Meeting/Banquet facilities
    • Room service
    • Spa
    • No smoking
    • Restaurant
    • Bar/Lounge
    • Air-conditioned
    • 24 Hour Front Desk
    • Safe
    • Storage available
    • Coffee shop
    • Cable or satellite TV
    • Babysitting/child services (surcharge)
    • Pets not allowed
    • Long-term parking (surcharge)
    • Wedding services
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    Reviews

    Guest reviews

    Overall Rating

    8.2 Excellent
    Based on 4,220 reviews
    • 9.4 "Terrific location."
      9.8 "98% liked the proximity to shopping."
      9.8 "98% liked the proximity to sightseeing."
      10.0 "City centre within easy reach, said 100%."
      10.0 "100% enjoyed the restaurants & bars nearby."
      10.0 "Near to public transport, according to 100%."
      8.5 "Easily accessible by car, said 85%."
      10.0 "100% thought it was easy to get to the train station."
      10.0 "Good access to the airport, said 100%."
    • 8.6 "Great service."
      9.3 "93% found the staff to be very friendly."
      8.4 "84% thought the service was very professional."
      8.6 "Housekeeping was great, according to 86%."
      7.3 "73% said the concierge service was amazing."
      8.5 "85% were happy with the room service."
      7.4 "74% were impressed by the valet service."
      9.5 "95% said the recreation staff was great."
    • 7.9 "Good breakfast."
    • 5.8 "Average value."
    • 5.6 "Rooms are ok."
      6.4 "Beds were acceptable for 64%."
      6.7 "Only 67% said rooms were big enough."
      5.7 "57% thought the kitchenette was ok."
    • 5.5 "Average amenities."
      5.5 "55% thought the building was acceptable."
      6.8 "68% considered the lobby entrance to be so-so."
    • 4.8 "Bar is not good."
    • 4.0 "Internet is poor."
      3.0 "70% said the wifi quality was bad."
    • 3.9 "Vibe wasn't good."
      1.1 "89% criticized the unstylish hotel."
      4.4 "56% didn't like the unstylish hotel."
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    Overall Rating

    8.3 Excellent
    Based on 2,489 reviews
    • 9.4 "Terrific location."
      9.8 "98% liked the proximity to shopping."
      9.8 "98% liked the proximity to sightseeing."
      10.0 "City centre within easy reach, said 100%."
      10.0 "100% enjoyed the restaurants & bars nearby."
      8.4 "Easily accessible by car, said 84%."
      10.0 "Near to public transport, according to 100%."
    • 8.4 "Great service."
      9.1 "91% found the staff to be very friendly."
      8.1 "81% thought the service was very professional."
      7.8 "78% were impressed by the valet service."
      8.3 "Housekeeping was great, according to 83%."
      8.1 "81% were happy with the room service."
    • 7.7 "Good breakfast."
    • 5.6 "Rooms are ok."
      6.2 "Beds were acceptable for 62%."
    • 5.5 "Average value."
    • 5.3 "Average amenities."
      5.3 "53% thought the building was acceptable."
      6.5 "65% considered the lobby entrance to be so-so."
    • 4.7 "Bar is not good."
    • 3.7 "Internet is poor."
      2.7 "73% said the wifi quality was bad."
    • 3.6 "Vibe wasn't good."
      1.1 "89% criticized the unstylish hotel."
      4.7 "53% didn't like the unstylish hotel."
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    Overall Rating

    8.1 Excellent
    Based on 970 reviews
    • 9.1 "Terrific location."
      9.7 "97% liked the proximity to shopping."
      9.7 "97% liked the proximity to sightseeing."
      8.6 "Easily accessible by car, said 86%."
      10.0 "City centre within easy reach, said 100%."
      10.0 "Near to public transport, according to 100%."
    • 8.7 "Great service."
      9.3 "93% found the staff to be very friendly."
      8.6 "86% thought the service was very professional."
      8.8 "Housekeeping was great, according to 88%."
    • 8.2 "Breakfast is good."
    • 5.5 "Average comfort."
      6.3 "Beds were acceptable for 63%."
      6.1 "Only 61% said rooms were big enough."
    • 5.4 "Average value."
      6.7 "67% thought it was adequately priced."
    • 5.4 "Average amenities."
      5.3 "53% thought the building was acceptable."
      6.8 "68% considered the lobby entrance to be so-so."
    • 4.8 "Bar is not good."
    • 4.8 "Rooms are not good."
      2.9 "71% complained about the bathroom."
      1.2 "88% thought they were poorly maintained."
      0.7 "For 93%, the rooms looked old."
      1.5 "85% had problems with the shower."
      2.4 "76% found problems with the furniture."
      0.9 "91% thought the tv was sub-standard."
      3.6 "Air conditioning was criticized by 64%."
      3.8 "62% criticized the small bathroom."
    • 3.8 "Vibe wasn't good."
      1.1 "89% criticized the unstylish hotel."
      4.8 "52% didn't like the unstylish hotel."
    • 3.5 "Internet is poor."
      2.7 "73% said the wifi quality was bad."
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    Overall Rating

    8.2 Excellent
    Based on 759 reviews
    • 9.5 "Terrific location."
      9.9 "99% liked the proximity to shopping."
    • 8.6 "Great service."
      9.3 "93% found the staff to be very friendly."
      8.6 "86% thought the service was very professional."
      8.4 "84% were happy with the room service."
    • 7.7 "Good breakfast."
    • 5.9 "Rooms are ok."
      6.7 "Beds were acceptable for 67%."
      6.7 "Only 67% said rooms were big enough."
    • 5.3 "Average amenities."
      5.3 "53% thought the building was acceptable."
      6.8 "68% considered the lobby entrance to be so-so."
    • 5.2 "Average value."
    • 4.8 "Bar is not good."
    • 4.3 "Internet is poor."
      3.2 "68% said the wifi quality was bad."
    • 4.1 "Vibe wasn't good."
      0.9 "91% criticized the unstylish hotel."
      4.7 "53% didn't like the unstylish hotel."
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    Hotel type
    Business Hotel
    Guests recommend this hotel for business travelers.
    Airport Hotel
    Guests think this is a perfect airport hotel.
    City Hotel
    Guests say it is the perfect hotel for a city trip.
    Good to know
    "Clean rooms"
    "Great shopping"
    data provided by TrustYou

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