Overview

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James Cook Hotel Grand Chancellor

147 The Terrace, Wellington, New Zealand
+64 4499 9500

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+64 4499 9500
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Rates

Overall guest ratings

8.2/10 Excellent
Based on 4,182 reviews
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Review highlights

  • 9.3
  • 8.7
  • 5.6
  • 5.3

Good to know

  • Professional service
  • Great shopping

Nearby

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    About

    With a stay at James Cook Hotel Grand Chancellor, you'll be centrally located in Wellington, steps from Wellington Cable Car and minutes from Museum of Wellington City and Sea. This 4.5-star hotel is within close proximity of TSB Bank Arena and Frank Kitts Park.

    Rooms

    Make yourself at home in one of the 268 air-conditioned rooms featuring refrigerators and minibars. LCD televisions with satellite programming are provided for your entertainment, with wired and wireless Internet access available for a surcharge. Private bathrooms with shower/tub combinations feature complimentary toiletries and hair dryers. Conveniences include phones, as well as desks and complimentary weekday newspapers.

    Amenities

    Pamper yourself with a visit to the spa, which offers massages, body treatments, and facials. Additional amenities include wireless Internet access (surcharge), concierge services, and babysitting/childcare (surcharge).

    Dining

    Enjoy a meal at one of the hotel's dining establishments, which include 2 restaurants and a coffee shop/café. From your room, you can also access 24-hour room service. Relax with a refreshing drink at one of the 2 bars/lounges. Buffet breakfasts are available daily for a fee.

    Business, Other Amenities

    Featured amenities include a computer station, complimentary newspapers in the lobby, and dry cleaning/laundry services. Event facilities at this hotel consist of a conference center and meeting rooms.

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    Amenities

    • Parking
    • Fitness center
    • Facilities for Disabled Guests
    • Wi-Fi
    • Business center
    • Car rental
    • Concierge service
    • Currency exchange on-site
    • Laundry service
    • Meeting/Banquet facilities
    • Room service
    • Spa
    • No smoking
    • Restaurant
    • Bar/Lounge
    • Express check out
    • Air-conditioned
    • 24 hour front desk
    • Safe
    • Storage available
    • Cable or satellite TV
    • Coffee shop
    • Babysitting/child services (surcharge)
    • Internet (surcharge)
    • Pets not allowed
    • Long-term parking (surcharge)
    • Wedding services
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    Reviews

    Guest reviews

    Overall Rating

    8.2 Excellent
    Based on 4,182 reviews
    • 9.3 "Terrific location."
    • 8.7 "Great service."
    • 7.1 "Good breakfast."
    • 6.0 "Average value."
    • 6.0 "Average comfort."
    • 5.6 "Rooms are ok."
    • 5.3 "Bar is ok."
    • 4.6 "Wellness & sports facilities were not very nice."
    • 4.5 "Internet is poor."
    • 3.7 "Vibe wasn't good."
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    Overall Rating

    8.2 Excellent
    Based on 2,341 reviews
    • 9.3 "Terrific location."
      9.7 "97% liked the proximity to shopping."
      9.9 "99% liked the proximity to sightseeing."
      10.0 "City centre within easy reach, said 100%."
      8.1 "Easily accessible by car, said 81%."
      10.0 "100% enjoyed the restaurants & bars nearby."
    • 8.5 "Great service."
      9.3 "93% found the staff to be very friendly."
      7.1 "71% said the reception staff was great."
      7.7 "Housekeeping was great, according to 77%."
      7.7 "77% were impressed by the valet service."
    • 6.8 "Breakfast is mediocre."
    • 5.7 "Food is average."
      5.7 "Only 57% were satisfied with the menu."
    • 5.6 "Rooms are ok."
      7.0 "70% said the beds were comfortable."
    • 5.3 "Average amenities."
      5.3 "53% thought the building was acceptable."
      5.0 "50% said the elevator was ok."
    • 5.0 "Bar is ok."
    • 4.3 "Wellness & sports facilities were not very nice."
      4.7 "53% didn't like the fitness area."
    • 4.1 "Internet is poor."
      3.1 "69% said the wifi quality was bad."
    • 3.3 "Vibe wasn't good."
      1.2 "88% criticized the unstylish hotel."
      4.6 "For 54%, the lobby entrance was sub-standard."
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    Overall Rating

    8.0 Good
    Based on 920 reviews
    • 9.2 "Terrific location."
      9.9 "99% liked the proximity to shopping."
      9.8 "98% liked the proximity to sightseeing."
      8.2 "Easily accessible by car, said 82%."
    • 8.5 "Great service."
      9.4 "94% found the staff to be very friendly."
      7.4 "74% said the reception staff was great."
      9.3 "93% thought the service was very professional."
      7.9 "Housekeeping was great, according to 79%."
    • 7.3 "Good breakfast."
    • 5.9 "Average amenities."
      5.9 "59% thought the building was acceptable."
      5.9 "59% considered the lobby entrance to be so-so."
      5.5 "55% said the elevator was ok."
    • 5.3 "Average value."
      6.1 "61% thought it was adequately priced."
    • 4.8 "Not very comfortable."
      3.7 "63% thought it was too noisy."
    • 4.5 "Vibe wasn't good."
      1.0 "90% criticized the unstylish hotel."
    • 4.5 "Rooms are not good."
      2.9 "71% complained about the bathroom."
      2.0 "80% thought they were poorly maintained."
      0.8 "For 92%, the rooms looked old."
      3.0 "70% found problems with the furniture."
    • 4.2 "Internet is poor."
    • 4.1 "Wellness & sports facilities were not very nice."
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    Overall Rating

    8.1 Excellent
    Based on 41 reviews
    • 9.4 "Terrific location."
    • 8.9 "Great service."
      9.6 "96% found the staff to be very friendly."
    • 6.7 "Average comfort."
    • 6.3 "Rooms are ok."
    • 6.2 "Average amenities."
      6.2 "62% thought the building was acceptable."

    Overall Rating

    8.2 Excellent
    Based on 878 reviews
    • 9.4 "Terrific location."
      9.9 "99% liked the proximity to shopping."
    • 8.6 "Great service."
      9.6 "96% found the staff to be very friendly."
      9.4 "94% thought the service was very professional."
      7.4 "74% said the reception staff was great."
    • 6.9 "Breakfast is mediocre."
    • 5.8 "Average comfort."
      6.7 "Beds were acceptable for 67%."
    • 5.5 "Average value."
    • 5.5 "Food is average."
      5.4 "Only 54% were satisfied with the menu."
    • 5.4 "Rooms are ok."
      6.7 "Beds were acceptable for 67%."
    • 4.8 "Wellness & sports facilities were not very nice."
    • 4.8 "Internet is poor."
      3.4 "66% said the wifi quality was bad."
    • 3.5 "Vibe wasn't good."
      0.8 "92% criticized the unstylish hotel."
      4.9 "51% didn't like the unstylish hotel."
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    Hotel type
    City Hotel
    Guests say it is the perfect hotel for a city trip.
    Business Hotel
    Guests recommend this hotel for business travelers.
    Good to know
    "Professional service"
    "Great shopping"
    data provided by TrustYou

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