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The hotel was very nicely appointed, the room (upgraded to deluxe double queen room) was large, and the beds were super-comfortable. We stayed in the 7000 building. There were in-room Keurig coffee makers. The staff was extremely accommodating when we asked for extra K-cups. We had breakfast at the dining room near the front desk. The coffee there was superb. We only stayed one night, but I would stay there again, in spite of the thin walls, if I got another deal like the one I found on Kayak.com. The walls are very thin. You can hear people going up and down the hallway, as well as the people in the upper room. The bathroom had a vent that led directly from the bathroom upstairs, so you could hear people talking. The bathroom door had a frosted glass insert that lit up the entire room if you turned the light on in there during the night.
Location and rooms We asked for some tea bags and the front desk flatly refused by saying they were very busy to send anybody to the room! Never heard this before in my life.
The location to the Grand Canyon was great. The hot tub was nice. There was no Kleenex in our room. Shouldn't have to pay extra for the breakfast buffet which was okay. The free self serve breakfasts at the Comfort Inn and Holiday Inn were much better. The shower in the new section is odd and should have more privacy. You can not adjust the thermostat to less than 66 degrees for night time sleeping making the comforter too hot and a sheet too cold.
Immediately when walking in the door, staff was so friendly and gave us a free upgrade. The rooms were gorgeous, specious, and clean. We couldn't have asked for better when looking for a place to stay last minute for a really great price. Would definitely recommend! The only downside to this stay was the hot tub. There were so many bubbles that were brown with visible dirt and hair on top of the bubbles. Not a deal breaker, but made me question the cleanliness of the hot tub.
I liked the location Gym was awful
Everything was great. They are doing some construction adding 2 new pools, 1 indoor and 1 outdoor. Very nice rooms and amenities. The only thing I really didn't like was they didn't have anything saying that they didn't have a pool. The kids were looking forward to swimming.
Excellent value. Clean rooms and comfortable beds. Good amenities. None
great location, close to the grand canyon parking lot was completely full, at 8pm on a Wednesday!
Very close to the Grand Canyon park entrance.
Spacious brand new room, attentive front desk staff, excellent location for exploring Grand Canyon. Housekeeping managed to accidentally skip the room twice, but were happy to let us pick up items as needed, such as coffee etc.
Very spacious and clean. Nice staff and facilities.
Location Cost, small room
Internet service was terrible. Couldn't even connect to the Wi-Fi until 6 a'm. Hôtel had a letter explaining there is terrible internet service, but that didn't stop them from claiming to provide it before I booked the room.
Comfortable bed Older, with upgrades that look like upgrades.
The staff at morning breakfast was AMAZING! so hospitable and friendly. It was a great way to start the morning. The hotel also gave us great maps that we used, especially the grand canyon map. I felt like some of the night staff were annoyed to help. And we couldn't find eat swabs anywhere in the hotel.
Good breakfast Not helpful desk staff
Loved the breakfast! So many options. The room was clean and beautiful. Great location. Not far from the Grand Canyon park. Worth every penny. Can't complain!
Near the grand canyon
throw blankets appeared dirty
Great room, clean , great beds Breakfast not as good as others in area
I liked everything except the pillows The pillows were not ok.
The staff was very friendly, helpful and professional. The room was clean, had comfortable beds and a Keurig coffee maker. It was located ~10 minutes from the Grand Canyon rim. It was more money than comparable hotels in the area and did not have a refrigerator (it is a very 'green' hotel so this is understandable).
Very friendly and helpful staff. Comfortable rooms, nice restaurant. Only complaint was the heater in our room ran hot or cold, thermastat must be messed up.
Very comfortable and cozy rooms. Great steakhouse restaurant attached. Luxurious bathrooms. Pool and many rooms were under renovation. Didn't 'hide' the room renovations so there was some dust and dirt that got kicked up in the hallways.
Nice bathroom. Nice bed. Excellent restaurant and bar. Loves the cabin type decorating. Friendly staff. Clean One small elevator no frige in room
Rooms were very clean and modern. Great price point. No food after 10 at night.
Everything was new and plush. Staff were nice. High end for a remote location. Very close to GC south rim. TV remote did not perform.
I travel for a living and walked in hotels and restaurants for 15 years. We had a pretty good night stay the first night and upon coming back from the canyon afternoon raising sunrise, we were informed that they gave our room away for the night. They were completely unapologetic and simply told us "we're sold out". The woman we have been dealing with had no explanation as to why we had nowhere to stay that night all of a sudden. When we asked to speak to the manager, we encountered the single worst service industry employee I've ever met my life. She was rude,uninformed and had zero training in how to provide good service to customers paying a lot of money and also how to manage a staff of service industry employees.Run for your lives from this hotel!
Location. Friendly people. Indoor pool.
The hotel was nice, clean, and provided a good experience for our family. The lobby decor was nice and gave you a fancy feel and my son loves all of the animal heads. What we did not like was the restaurant and bar at the hotel. The restaurant was mediocre at best from the food to the service. The waif for just the meal was about an hour. The staff did not pay attention very well. We went to the restaurant and the wait was about an hour and a half and there were a lot of empty tables I counted at least 7 or more. Then when our drink order was taken the waiter only took one drink order and left. When he came back we finally got to order our other two drinks. Also we asked for straws and the waitress came back with one straw when they delivered 3 drinks. When we ordered our food three of us ordered meals but only one meal came out. We wanted to ask the waitstaff where the rest of our food was but they never came to check on us. Finally after waiting for another 30 minutes we decided to close out our tab. I had to got to the bar to get some service and the waiter just handed me the bill without saying a word or asking any questions, or even explaining what happened to the rest of our food order. To put us kindly I will joy be visiting the restaurant there again.
Hotel Staff was very helpful and considerate Hotel.com was terrible...messed up both my reservations.
Location in town. Lobby, gift and restaurant was beautiful. I REALLY didn't like that after a long 14 hour day we come back to our room to relax and the a/c did not work at all. I called front desk and they sent the maintenance man right away but he couldn't fix it. He said he had a new unit in the store room and could swap it out in 5 minutes, but he does not have the key and it was locked. Our only option was to sweat our asses off all night or switch rooms. We had a king bed and we were bumped to a queen bed room two floors down. I am a big guy so this sucked. The worst part is we had ALL our suitcases unpacked and hanging in the closet and our stuff out all over. Took a half hour to pack up to move downstairs. The new room was ok, at least the a/c worked, but the bathroom had a fan in the ceiling and no switch to be found. The towels were clean, but clearly very old. Very disappointed in our stay. I spoke to the front desk concerning a discount on the room based on my experience and was told since I booked with Expedia, I would have to contact them. So I can see where this is going. I will do so when I return home from my trip and I will wait to put my review of my experience on TripAdvisor.Com until I see what happens then.
Everything was good, including the restaurant on site. Expensive for what it is.
I came into the area with a camping permit, but was too late and there was a thunderstorm. Thankfully this hotel had a room. The staff were all super friendly and more than willing to help me if I needed anything. Room was comfortable and it was fairly quiet, maybe because it was the end of August. I am sure that during the busier times the bar and lounce area are great places. The buffet of food was just so so. Nothing was especially good. Probably would order off the menu directly next time.
I get that it's a tourist area but $200+ for a standard room is insane, I could have found cheaper rooms in downtown Las Vegas.
Nice pool. Late check out. No towels at pool (front desk offered them but the front desk was far from the pool!)
We really liked being so close to the park. Everyone should try the free shuttle (catch it a sort walk from the hotel office) at least one of the days you are at the canyon. The car lines were really long when we were there and the bus went around all of them. The hotel was reasonable for being so close. Rooms were very clean. There is a need for an elevator at each end of the building. We needed to juggle some things in the room to find enough power outlets to change devices. Rooms were smaller than expected, but still adequate for the two of us.
Facilities were nice rooms comfortable. Back yard view very untidy, bright outside lights switched on all night and towels were switched every day even when not necessary. There should be more of an emphasis on saving resources in this location.
Closeness to GC Amenities including restaurant Friendly staff Rates
Location, big room, Restaurant wasn't great (but my wife liked it)
The location of the hotel is perfect for exploring the south rim areas. The small town of Tusayan, Arizona may not have much but it's well suited for what it is...a small town near the Grand Canyon. Don't expect 5 star but DO expect a good value for the money.
Restaurant on site was convenient. Difficult to find in the dark when first arrived
The location was perfect for an EARLY departure to hike the Canyon. The refrigerator ran, but didn't work. We were too pressed for time to sweat it. The TV didn't have a signal, which we were told has to routinely have to be reset.
Proximity to the Grand Canyon is great, rooms were nice and adequate for our needs,there is food on the premises and indoor common space when it's cold outside. The entrance to the hotel is a little confusing since it's back off the main road behind some other businesses, maybe a bigger sign would help? Morning coffee would be nice.
Location was great. And the staff was very kind and helpful to make the most of my short stay there. There was no fitted bed sheet which was a little off putting. Also the doors weren't sound proof so was quite loud being next to an exterior door hearing people pass in and out.
Close to the rim, with some cabins right on the rim. Great price for location. Cabin furnishings and bedding are pretty dated - but seemed clean enough. The location is what makes this place.
location, cleanness, cute style. no tv, no wi-fi.
The location is amazing. The room was lovely, spacious, quiet and in a great location close to the rim. A fabulous family destination - the weather was kind and the location beyond words.
The stairs were covered with snow very hard to maneuvers. The coffee pot was broken
From check in to dinner and drinks, the staff was personable, friendly and engaging. Prime location! Don't expect hot food in the cafe ten minutes before closing... Our fault completely, and the cauliflower was delicious.
It would be helpful to provide a bit more light to the outside of the buildings as rooms are difficult to find.
Beautiful room. Great location. Clean. No wifi in room. Sterile, corporate lobby. Cafeteria style restaurant. No continental breakfast.
Close to Grand Canyon Outdated everything! For the price it was a very poor room. Carpet was dirty and worn. Room needed a total makeover. None of the above descriptors fit this room. I picked family as it would be the best fit.
I love how they were so clean and eco friendly.breathtaking view and lots of animal life too. Everyone takes very good care of this great park