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Very close to the Grand Canyon park entrance.
Spacious brand new room, attentive front desk staff, excellent location for exploring Grand Canyon. Housekeeping managed to accidentally skip the room twice, but were happy to let us pick up items as needed, such as coffee etc.
great location, close to the grand canyon parking lot was completely full, at 8pm on a Wednesday!
The cover sheet had blood on it and when I took it off the next blanket had a yellow pee spot. I called the front desk to request a new blanket and was given a thin fleece blanket with 2 hair balls. Will never stay here again.
Everything was great. They are doing some construction adding 2 new pools, 1 indoor and 1 outdoor. Very nice rooms and amenities. The only thing I really didn't like was they didn't have anything saying that they didn't have a pool. The kids were looking forward to swimming.
Location Cost, small room
Very spacious and clean. Nice staff and facilities.
Immediately when walking in the door, staff was so friendly and gave us a free upgrade. The rooms were gorgeous, specious, and clean. We couldn't have asked for better when looking for a place to stay last minute for a really great price. Would definitely recommend! The only downside to this stay was the hot tub. There were so many bubbles that were brown with visible dirt and hair on top of the bubbles. Not a deal breaker, but made me question the cleanliness of the hot tub.
Excellent value. Clean rooms and comfortable beds. Good amenities. None
The hotel was very nicely appointed, the room (upgraded to deluxe double queen room) was large, and the beds were super-comfortable. We stayed in the 7000 building. There were in-room Keurig coffee makers. The staff was extremely accommodating when we asked for extra K-cups. We had breakfast at the dining room near the front desk. The coffee there was superb. We only stayed one night, but I would stay there again, in spite of the thin walls, if I got another deal like the one I found on Kayak.com. The walls are very thin. You can hear people going up and down the hallway, as well as the people in the upper room. The bathroom had a vent that led directly from the bathroom upstairs, so you could hear people talking. The bathroom door had a frosted glass insert that lit up the entire room if you turned the light on in there during the night.
Hotel was clean and quiet. They have a very large complex with a decent amount of parking. There are plenty of places to eat and they have a nice gift store. Would definitely choose this hotel again. Breakfast buffet was a little over priced. Parking was sometimes far from room
Location and rooms We asked for some tea bags and the front desk flatly refused by saying they were very busy to send anybody to the room! Never heard this before in my life.
Near the grand canyon
throw blankets appeared dirty
The staff at morning breakfast was AMAZING! so hospitable and friendly. It was a great way to start the morning. The hotel also gave us great maps that we used, especially the grand canyon map. I felt like some of the night staff were annoyed to help. And we couldn't find eat swabs anywhere in the hotel.
Loved the breakfast! So many options. The room was clean and beautiful. Great location. Not far from the Grand Canyon park. Worth every penny. Can't complain!
The location/proximity to the Grand Canyon is perfect. And there is plenty within walking distance. The breakfast (and breakfast staff) was also excellent. The air conditioner in our room did not work at all so we were very warm and uncomfortable - and our view was of a wall.
Internet service was terrible. Couldn't even connect to the Wi-Fi until 6 a'm. Hôtel had a letter explaining there is terrible internet service, but that didn't stop them from claiming to provide it before I booked the room.
Good breakfast Not helpful desk staff
Comfortable bed Older, with upgrades that look like upgrades.
Was part of a group that went to hike the Grand Canyon. This hotel is conveniently located and near the canyon. Staff was friendly. Good breakfast and friendly pancake makers. It may seem a bit pricey, but not more than others when compared to the other hotels in town.
Great room, clean , great beds Breakfast not as good as others in area
I liked everything except the pillows The pillows were not ok.
Clean and spacious rooms. Parking gets a little crowded, and dragging our luggage up and down the building till you find your room was an adventure. Very central to restaurants and park!!
No surprises. Clean, comfortable room, convenient to.Grand Canyon National Park and walking distance to restaurants. We stayed in the main building in a deluxe double queen room in the section that does not allow pets (they have a.separate area with pet friendly rooms). Perfect for our needs. Would stay again.
Very nice. Staff.helpfull Nothing
It was convenient to the Grand Canyon National Park. The rooms were comfortable and clean. Air conditioning in the room didn't work. The staff were unfriendly and unhelpful. When I asked for information they talked to me like I was nuisance and gave me the bare minimum information. Overall, although the hotel itself was comfortable and clean the staff were below average and didn't seem to know much about the National Park.
Rooms were very clean and modern. Great price point. No food after 10 at night.
Very comfortable and cozy rooms. Great steakhouse restaurant attached. Luxurious bathrooms. Pool and many rooms were under renovation. Didn't 'hide' the room renovations so there was some dust and dirt that got kicked up in the hallways.
The hotel was nice, clean, and provided a good experience for our family. The lobby decor was nice and gave you a fancy feel and my son loves all of the animal heads. What we did not like was the restaurant and bar at the hotel. The restaurant was mediocre at best from the food to the service. The waif for just the meal was about an hour. The staff did not pay attention very well. We went to the restaurant and the wait was about an hour and a half and there were a lot of empty tables I counted at least 7 or more. Then when our drink order was taken the waiter only took one drink order and left. When he came back we finally got to order our other two drinks. Also we asked for straws and the waitress came back with one straw when they delivered 3 drinks. When we ordered our food three of us ordered meals but only one meal came out. We wanted to ask the waitstaff where the rest of our food was but they never came to check on us. Finally after waiting for another 30 minutes we decided to close out our tab. I had to got to the bar to get some service and the waiter just handed me the bill without saying a word or asking any questions, or even explaining what happened to the rest of our food order. To put us kindly I will joy be visiting the restaurant there again.
shampoo and conditioner was nice. Got bed bugs in one of the rooms. Also, the toilet lever was broken, but was still usable.
The hotel was great! It was very close to the Grand Canyon. The room was very clean and the staff was very friendly and answered all of our questions about the park. Would definitely stay there again and recommend it highly.
I travel for a living and walked in hotels and restaurants for 15 years. We had a pretty good night stay the first night and upon coming back from the canyon afternoon raising sunrise, we were informed that they gave our room away for the night. They were completely unapologetic and simply told us "we're sold out". The woman we have been dealing with had no explanation as to why we had nowhere to stay that night all of a sudden. When we asked to speak to the manager, we encountered the single worst service industry employee I've ever met my life. She was rude,uninformed and had zero training in how to provide good service to customers paying a lot of money and also how to manage a staff of service industry employees.Run for your lives from this hotel!
Very friendly and helpful staff. Comfortable rooms, nice restaurant. Only complaint was the heater in our room ran hot or cold, thermastat must be messed up.
Everything was new and plush. Staff were nice. High end for a remote location. Very close to GC south rim. TV remote did not perform.
Hotel Staff was very helpful and considerate Hotel.com was terrible...messed up both my reservations.
Location. Friendly people. Indoor pool.
Location in town. Lobby, gift and restaurant was beautiful. I REALLY didn't like that after a long 14 hour day we come back to our room to relax and the a/c did not work at all. I called front desk and they sent the maintenance man right away but he couldn't fix it. He said he had a new unit in the store room and could swap it out in 5 minutes, but he does not have the key and it was locked. Our only option was to sweat our asses off all night or switch rooms. We had a king bed and we were bumped to a queen bed room two floors down. I am a big guy so this sucked. The worst part is we had ALL our suitcases unpacked and hanging in the closet and our stuff out all over. Took a half hour to pack up to move downstairs. The new room was ok, at least the a/c worked, but the bathroom had a fan in the ceiling and no switch to be found. The towels were clean, but clearly very old. Very disappointed in our stay. I spoke to the front desk concerning a discount on the room based on my experience and was told since I booked with Expedia, I would have to contact them. So I can see where this is going. I will do so when I return home from my trip and I will wait to put my review of my experience on TripAdvisor.Com until I see what happens then.
Nice bathroom. Nice bed. Excellent restaurant and bar. Loves the cabin type decorating. Friendly staff. Clean One small elevator no frige in room
location, cleanness, cute style. no tv, no wi-fi.
Location was great. And the staff was very kind and helpful to make the most of my short stay there. There was no fitted bed sheet which was a little off putting. Also the doors weren't sound proof so was quite loud being next to an exterior door hearing people pass in and out.
Close to the rim, with some cabins right on the rim. Great price for location. Cabin furnishings and bedding are pretty dated - but seemed clean enough. The location is what makes this place.
Location, big room, Restaurant wasn't great (but my wife liked it)
Closeness to GC Amenities including restaurant Friendly staff Rates
I came into the area with a camping permit, but was too late and there was a thunderstorm. Thankfully this hotel had a room. The staff were all super friendly and more than willing to help me if I needed anything. Room was comfortable and it was fairly quiet, maybe because it was the end of August. I am sure that during the busier times the bar and lounce area are great places. The buffet of food was just so so. Nothing was especially good. Probably would order off the menu directly next time.
Facilities were nice rooms comfortable. Back yard view very untidy, bright outside lights switched on all night and towels were switched every day even when not necessary. There should be more of an emphasis on saving resources in this location.
Nice pool. Late check out. No towels at pool (front desk offered them but the front desk was far from the pool!)
just a few minutes from the Grand Canyon with plenty of adequate restaurants, convenience shops within walking distance. Staff very helpful and friendly. Indoor "spa" aka hot tub, was fun b/c it was in the middle of the lobby with greenery all around. Breakfast buffet was good for the price ($12?). Beds comfortable, linen soft, rooms clean. We booked for Easter weekend only 2 weeks before and grateful to get a place to stay.
I get that it's a tourist area but $200+ for a standard room is insane, I could have found cheaper rooms in downtown Las Vegas.
Proximity to the Grand Canyon is great, rooms were nice and adequate for our needs,there is food on the premises and indoor common space when it's cold outside. The entrance to the hotel is a little confusing since it's back off the main road behind some other businesses, maybe a bigger sign would help? Morning coffee would be nice.
The location was perfect for an EARLY departure to hike the Canyon. The refrigerator ran, but didn't work. We were too pressed for time to sweat it. The TV didn't have a signal, which we were told has to routinely have to be reset.
Everything was good, including the restaurant on site. Expensive for what it is.
Location. Run down facility. Unfriendly and unhelpful staff. Even TV was not working properly. Restaurant mediocre. Parking scarce at night. No concierge was available. Expensive for what it is.
Restaurant on site was convenient. Difficult to find in the dark when first arrived
For a hotel "in the park," it was reasonably priced and very convenient. I was also pleasantly surprised at how nice it was inside the room. It was not just "state park" basic, but definitely a step up. Breakfast was included in our rate, and it was easy. If I had known how nice it would have been to be on the rim, I would have kept trying for a room in one of the hotels there and been willing to pay more for it too.
The stairs were covered with snow very hard to maneuvers. The coffee pot was broken
The location is amazing. The room was lovely, spacious, quiet and in a great location close to the rim. A fabulous family destination - the weather was kind and the location beyond words.
Beautiful room. Great location. Clean. No wifi in room. Sterile, corporate lobby. Cafeteria style restaurant. No continental breakfast.
From check in to dinner and drinks, the staff was personable, friendly and engaging. Prime location! Don't expect hot food in the cafe ten minutes before closing... Our fault completely, and the cauliflower was delicious.
The booking agency, bookit.com
Proximity Poor value. Basic rooms, no internet, limited to no cell service. If had known would not have booked. Stay in Tusayn for better value and amenities.
Great Nature. Great Park. Excellent hikes. Scenic views. Cozy rooms. Wonderful place to spend a weekend getaway from the city and office to natural wonders of the World.
It would be helpful to provide a bit more light to the outside of the buildings as rooms are difficult to find.
Location was great. Good proximity to the visitor center and the the south rim drive. The rooms have aesthetically been updated, but corners were cut. Poor taping job. Missed paint in our room after a towel bar was moved to a new location
It's a bit dated and plain but given its location and purpose it's a great value. The Grand Canyon is within walking distance in the food court was excellent. It was quiet and comfortable.
Close to Grand Canyon Outdated everything! For the price it was a very poor room. Carpet was dirty and worn. Room needed a total makeover. None of the above descriptors fit this room. I picked family as it would be the best fit.
I love how they were so clean and eco friendly.breathtaking view and lots of animal life too. Everyone takes very good care of this great park