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Chateau Tongariro
4 stars

Chateau Tongariro

State Highway 48, Whakapapa Village 3951, New Zealand
Whakapapa Village, New Zealand
See location+64 7892 3809
7.9
Good
based on 2152 reviews
2,152 reviews
Provider
Provider for Chateau Tongariro
Provider for Chateau Tongariro
Provider for Chateau Tongariro

Photos of Chateau Tongariro

Overview

Rating

Situated in Tongariro National Park, this elegant hotel is the perfect base for a peaceful retreat. It provides a fitness center, as well as a 24-hour reception, babysitting/child services and porters.

This historic hotel offers family facilities, such as a kids club and a playground. Guests can take advantage of the recreational activities on offer, such as a sauna, a swimming pool and billiards. Packed lunches are provided for those heading off to explore the surrounding area.

Chateau Tongariro Hotel has 106 rooms that are fitted with all the necessities to ensure an enjoyable stay. Hot drinks can be made with coffee and tea supplies. Also available are a refrigerator, movies-on-demand and a mini bar.

Chateau Tongariro Hotel's in-house restaurant, Ruapehu Restaurant, is a popular place to have a meal. Each evening, guests are able to enjoy a drink in the cozy lounge bar.

Chateau Tongariro Hotel provides free public parking on site for guests travelling with a car. Additionally, a range of places of interest are in easy reach.

Rating
7.9
Good
Based on 2,152 verified guest reviews

Latest deals for Chateau Tongariro

Wed 5/14
Thu 5/15

Amenities at Chateau Tongariro

  • Fitness center
  • Restaurant
  • Bar/Lounge
  • Room service
  • Free Wi-Fi
  • Coffee shop
  • Free parking
  • Spa
  • Laundry service
  • Hairdryer

Dining

  • Restaurant
  • Bar/Lounge
  • Coffee shop
  • Minibar
  • Refrigerator

Pool and spa

  • Sauna
  • Pool
  • Spa

Things to do

  • Pool table
  • Gift shop
  • Hiking

Services and conveniences

  • Room service
  • Express check-out
  • 24hr front desk

Accessibility and suitability

  • Increased accessibility
  • Elevator

Parking and transportation

  • Free parking

Bathroom

  • Hairdryer

Laundry

  • Laundry service

General

  • Storage available

Health and safety

  • Safe

Family friendly

  • Babysitting or child care

Fitness

  • Fitness center

Basics

  • Free Wi-Fi

Reviews of Chateau Tongariro

7.9
Good
2152 verified ratings
Wonderful
808
Very good
487
Good
429
Okay
177
Fair
133
Mediocre
61
Poor
57

Summary of reviews

Guests say
Guests appreciated the beautiful location of the hotel, which is close to various attractions and offers stunning views. However, many reviews highlighted issues with cleanliness, outdated facilities, and poor service experiences, particularly during check-in and checkout. Overall, while the setting is lovely, the hotel needs significant improvements in maintenance and customer service.
AI-Generated from customer reviews
Location9 out of 10
Service2 out of 10
Cleanliness1.5 out of 10
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All reviews

4.8
Mediocre
Anonymous, Jun 2017
Pros (+) In regards to the rooms to which they refer to as the "heritage rooms" these are majorly aged and need renovations. Overall pretty aged and poor. The external façade of the building certainly has charm and character though. Would not stay again.
Cons (-) We were looking to book for another night and were quoted one rate (stated as the same rate we spent the previous night) but when called to confirm they denied this. Further, due to the miscommunication they provided we asked additional time to gather things and check out and were met with a rude response.

Location

State Highway 48, Whakapapa Village 3951

What's nearby

  • Tongariro Northern Circuit252 yd
  • Whakapapa Skifield2.8 mi
  • Mount Ruapehu5.8 mi
  • Turoa7.3 mi

Policies

Check-in/Check-out

Check in anytime after 3:00 PM, check out anytime before 10:00 AM

Cancellation/prepayment

Cancellation/prepayment policies vary by room type and provider.

When to book a room at Chateau Tongariro

Price per night. Prices are not fixed and may vary with time.
Average nightly price per month
Average nightly price

FAQs when booking at Chateau Tongariro

  • What type of rooms are available at the Chateau Tongariro Hotel?

    The Chateau Tongariro Hotel offers a wide range of accommodation options. The convenient standalone self-catering units with completely furnished kitchenettes are included with the external cabin and one bedroom. The external cabin has two bedrooms, a kitchenette, and sleeps four people with a double bed, and two single beds. The economy accommodation has a double bed and views of the national park. The Chateau standard room is a classic space with a warm aesthetic. The queen-sized bed in the Heritage Room may be separated into two single beds with a disability option, and it has an en-suite bathroom. There are two single beds and a queen-sized bed in the Heritage family room. A king bed and spa baths will be found in the opulent Tongariro Spa Suite. The Mclaren Suite has a separate living room and a king bed.

  • What is the best room to stay in at the Chateau Tongariro Hotel?

    On the top floor is the magnificent, luxurious Heuheu Suite. Warm up in the lounge and entertainment spaces with a gas fireplace and views of Mount Ruapehu and Mount Ngauruhoe above the forest line. This top-floor suite with an option to connect to a Superior Tongariro room puts you in a luxurious atmosphere with a spa bath, separate shower, and double marble vanities. Enjoy the 24-hour room service and quick mini-bar ordering. The accommodation has a walk-in shower, a separate lounge and dining space, and an in-room safe to protect your possessions.

  • What are dining options available at the Chateau Tongariro Hotel?

    Explore the different dining options available at the Chateau Tongariro Hotel. Elegant cuisine is served at the signature restaurant, Ruapehu Room. Enjoy the chef's famous chateaubriand, lamb, salmon, or New Zealand beef. Breakfast is served from 6.30 am to 9.45 am, and dinner is served from 5.30 pm to 10.00 pm. Pihanga T-Bar, open for lunch and dinner, tempts with burgers, salads, and Italian pizzas. Additionally, you can sip on ice-cold New Zealand beer, wine, espresso, and smoothies. The Tussock Bar and Restaurant serves pizza, burgers, and traditional mountain fare with a large outside terrace and an open fire. Tasty scones, delicate finger sandwiches, delicious sweets, and freshly made teas or coffee are also available at the Chateau Tongariro Hotel.

  • Can I hold meetings or large events at the Chateau Tongariro Hotel?

    For meetings and gatherings, the Chateau Tongariro Hotel provides a variety of services and facilities. The hotel features cutting-edge meeting rooms with ample lighting for any event. The hotel becomes a picture-perfect backdrop for your wedding, reception, and guest accommodations. You can pick between the Ngauruhoe Room, the Atrium, the Tongariro Room, and the Ruapehu Lounge for your gathering. For your convenience, the rooms include a variety of configurations. Dedicated event specialists are available on-site to help you arrange your wedding or conference meeting.

  •  What kind of sports services does Chateau Tongariro Hotel offer?

    There are several sports available at the Chateau Tongariro Hotel. The Chateau Tongariro Hotel has a 9-hole golf course where visitors can improve their swing. The golf course offers views of the mountain and national park and a natural playing environment. The hotel also has a tennis court where you may relax while working up a little bit of a sweat.  

  • Where is Chateau Tongariro located?

    Chateau Tongariro is located at State Highway 48, 0 miles from the center of Whakapapa Village. Tongariro Northern Circuit is the closest landmark to Chateau Tongariro.

  • When is check-in time and check-out time at Chateau Tongariro?

    Check-in time is 3:00 PM and check-out time is 10:00 AM at Chateau Tongariro.

  • Does Chateau Tongariro offer free Wi-Fi?

    Yes, Chateau Tongariro offers free Wi-Fi.

  • Does Chateau Tongariro offer free parking?

    Yes, Chateau Tongariro offers free parking.

  • How far is Chateau Tongariro from the airport?

    Chateau Tongariro is 43.1 miles from Taupo. Chateau Tongariro is 59.4 miles from Wanganui.

  • Does Chateau Tongariro have a pool?

    Yes, Chateau Tongariro has a pool onsite.

  • How does KAYAK find such great Chateau Tongariro hotel deals?

    KAYAK scours the web for all room deals available at Chateau Tongariro in Whakapapa Village and lets you compare them to find the best rate for your stay. Many different travel sites will offer discounts or deals at different times for rooms at Chateau Tongariro and KAYAK will provide you with prices from a huge range of travel sites. That means that you can always find a great deal for Chateau Tongariro.

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3-star hotel
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3-star hotel
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Good to know

Value for money

7.0

Distance to city center

0.0 mi