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Friendliness of staff who proved that nothing was too much trouble.
I was very unhappy with the whole stay at this hotel starting from being dropped at the back entrance and only to be told that its closed having to carry my laugagae round the front, then whilst checking being given the wrong room. Had booked for the twin bed and was given 1 bedroom apartment .................which later was changed but had lot of waiting sothe total experience was poor
The Hotel is new, clean and in the heart of Abu Dhabi next to a Al-wahda Mall. The rooms are big and clean. The check in process took very long and I was at the counter for almost 30mins. I requested for late check out when booking and was agreed on the check in but next day they called and asked me to check out early. I couldn't connect to the internet and I called many times and still they couldn't fix it. Check out Also took a long time (more than 20mins).
It is ideally located next to the main bus station and Al Wahda mall, the room had a great city view and it was spotless. We really enjoyed our stay
Near mall and movies Pool is under maintenance and was completely drained. So disappointed.
The room was exceptional! Great hotel with a great location. It's easy to get anywhere in the city and cabs are always around with Al Wahda Mall next door. The pub downstairs had a good band and the drinks were reasonably priced. All of the hotel staff were friendly and the room had a great view! Highly recommend staying here! The pool is a smaller than similar hotels. Also, don't expect a lot of sun due to the hotel structure.
The restaurant Toshi; the pool; the free valet parking; the gym; the bathtub Note to hotel: when a guest emphasizes at the front desk how important a non-smoking room is to him, it feels like an f--- you that colors the whole experience to be given a room that smells like smoke and then be told, "it is listed as non-smoking in the computer." Also, the free internet is so slow as to be almost unusable.
Location being near a shopping mall Service poor. Staff not that hospital. Facilities not complete.
The swimming pool
everything except the service charge and tax on everything if they made thing slightly cheaper then we would have bought more or booked up again. no could not have asked for a better hotel and the staff were the most friendly helpfull polite people we have ever meet and we have stayed in some posh hotels in the world and this was the best.
We have stayed there before & you can't get a more relaxing & luxurious time. The restaurants are first class.
The excellent customer service experienced throughout from the hotel staff and the staff at the restaurants. A special word for the Butler assigned to us- took amazingly good care of us. It was our son's 10th birthday on the day we arrived and our butler quickly organised a birthday cake and a personalised 'Happy Birthday' banner for him and came with his team to greet and wish him a happy birthday! Same thing happenned in the restaurant as well when we went for dinner! Our son was really impressed and pleased! It is hard to find something to not like!
the room was wonderful and the stuff were great check in take a lot of time
Perfect!!!! Best Hotel in the universe!!!!!! And not to forgeth the wow service from the Buttlers. Hats off to the Butlers Manager and their staff. It was a dream trip!!! It made other hotels look so bad!! This is the only thing that I didnt like about it. I went to a hotel after a month for Business and I started to compare with Emirates Palace right away! Nothing comes even close to the luxury and perfectness of ep :)
Gorgeous building and great staff who made you feel very welcome. Fantastic for kids - great pool, lazy river, camel rides, sailing, kayaking, beautiful beach.... Nothing, it was fab!
just everything, one of the best hotels i have ever visited
Astonishingly Iconic. Best of the best in Abu Dhabi. The shinest pearl of the Gulf. At least one time experience in a lifetime: Divine Cuisine, Splendid Palace, Wonderful Staff. Don't miss it!
All the small details that staff took care of to make your stay personal and trouble-free
The connectivity between the hotel and the mall. And the experience of MR: HARISH in the buffet restaurant. The extra bed for my child they've charge me to 200AD and it wasn't in the reservation page or selection field. The luby service need more experience.
+ location + rooms (size & interior) + facilities - pool partially packed - limited breakfast buffet
Awesome service! very accommodating, and made me feel right at home. Great views of the marina. My stay was short, but would certainly recommend to anyone!
Quality of all appointments, Great people. Good breakfasts. Location. NOTHING
Best hotel in the area!
The modern designs of the hotel rooms and lobby. The quality of the room, food were very good. the best thing i liked was the view of formula
It was the most horrible and uncomfortable experience in my life. Que for check in and check out took over an hour. They never cleaned my room while staying there. Room service never answered our phone calls. Horrible. Its my first and last time.
I liked the hallways very modern, the interior rooms are comfortable they have electronic curtains and lights. The front desk staff were really nice. Inda was the person who helped us the manager was nice too. It overlooks the f1 track so we could see some formula 1 cars, it gets very noisy. Rooms smelled like fish, the service is slow. The pool was a small pool almost like a Hampton inn pool. The manager did give us a break on our food bill for about $50 but that was very less. They boast lot of features but don't have much.
F1 track and Marina vide. Spectacular.
Great service, stunning decor, rooftop pool/bar beautiful,very helpful friendly staff, Noodle box restaurant...wonderful food, great selection! No
Friendly staff, excellent housekeeping, excellent room service, proximity to race circuit Noise from race track can get a bit too much
Clean, service good lacks attention to details in restaurant service, and room service as the food specially in room service not a 5 star quality. They Also can invest in better cooler system for outside facilities.
Everything was amazing Nothing. It was an amazing hotel
The hotel lays inside the Formula 1 Circuit. The Mini Bar items are free of charge. Frinedly Staff and the Furniture are new and clean. My room balcony was on the marina which was fantastic. Good insulation in room to avoid the noise comes from the formula cars. I had to walk long distance to the lobby and entrance of the hotel. Long Qs for Check-in and Check-out. They don't have the Express Check-out option. The Breakfast restaurant is crowded and I hardly found a place to sit. I think if they rectify these points, the hotel will be perfect.
EVERYthing! Attention to detail was amazing! Nothing its perfect
The design of the building was superb and wonderful and also the Room decorations and furniture were super. I have booked Deluxe Suite King bed for 2 nights and the rate booked for this reservation is non-refundable , they have deducted from my credit card AED 3102.50. when we reached the hotel also we have paid more AED 500 for the guarantee and the staff where in reception he said to me when doing check out they will refund to us that money. the time when we are doing check out they have not returned to us the money as what they have said to us before, not that also they have deducted 460 dhs for room services charge.
I loved everything about the hotel That I had to leave!
Hotel was great value . Good breakfast, clean, efficient, new. No alcohol served.
They allowed early check in and late check out and buffet breakfast was good. Had more than a few calls from hotel staff and room key did not work at one point
very friendly staff, good service and very clean.
the nice view nothing
No Free Wi-Fi in the room and because of that most probabbly I wouldn't stay again because I think ll hotels should have free Wi-Fi in the room as well
The room, the pool, the beach, location, staffs, and the rate
Great locations, across the street from Emirates Palace Hotel and is also 5 minutes drive to the most popular mall in Abu Dhabi. Ideal for family, there are no night clubs, alcohol... in the hotel. There were two seperate occations our order took almost an hour and suprisingly we were the only customers. Ordering a simple meal such as a tuna sandwich takes 50 minutes. Make sure to reach the breakfast lounge before 09:00, otherwise you may need to wait for an hour and a half to be seated.
Prompt services. Very expensive airport service! By taxi about 66 Drh vs by hotel 150 Drh!!! Even not a luxury limousine! Delivered 1 newspaper only over 4 days.
the hotel was very nice and clean, 1- first time i feel hard when i booked a room, i booked 5 times, 2 from booking and hotel didn't accept my 2 visa, 1 time by hotel reservation & they told me have same booking offer, after i finish they said we don't have same offer. 1 time also by hotel reservation and before i went to hotel i call them, and they don't save my reservation, 5th time by booking.com.2 - they take around 3000 dhs as a 5 rooms guaranty (to much), restaurant was small, we wait for 20 min bcs all tables full and next day many things finish (the restaurant manager was running, cleaning, fixing table and he was very sorry>.3 - room serves was very poor, i order 2 baby coats in the morning, at night i call them they said we give it to another guest,
the water of the swimming pool is freezing also there is no facilities, in addition that there is no resturant open after 10:30PM and i have to go to Abu Dhabi to get food
The location was perfect as I was taking my kids to see the Jonas Brothers.
I stayed here on for a couple of days coming from Dubai, the check in process had a few hiccups but we got it all straightened out. Upon checkout paid for 2 days Breakfast for me and a friend because of Ramadan, only ate breakfast one day, 2nd day ordered room service. Hotel management refused to refund card for 2nd day. Stated non refundable but wasn't told that when checking in. Also requested late check out till 6pm from the same agent that had issues checking us in was told could only extend till 4pm but later found out that wasn't true. Management extended till9pm as our flight wasn't until midnight that night. Overall experience OK, Thank you to the guest relations employee Kola(not sure of last name) for helping out with issues. Breakfast could be better 25.00 pop and that was supposedly discounted.
The service was excellent. Plenty of choice at breakfast. We stayed in a Business Class Room which had access to the business lounge. This was great value for money. Fabulous hotel. Dont stay here if you will be making lots of trips to the city.
Room service for the first time delivered our food hot, well presented and when we expected it. Unfortunately, the person taking the order over the telephone had misheard or written the order incorrectly so it was delivered wrong however the waiter tried his very best to placate the situation.
location easy to find, nice car parking place below the hotel basement and car in safe condition, good and nice restaurants providing good foods, nice view from the balcony of hotel room, relaxing and peaceful sleeping night, friendly staffs
it was very busy cz of the Ferrari arena opening and other activities on the island hotel was over occupied , queues where at the reception 18hrs a day people coming in and out so cant be judged during our stay. Any how the staff did their best to adjust. As mentioned some services where little late,
Really enjoyed our stay and the staff were helpful and friendly. I loved that we were able to check out late on our last day even though the hotel was busy! I would have loved some more vegan options in the breakfast buffet but other than that the hotel was as was expected!
I stayed with my wife @ the hotel and enjoyed it a lot.
Brand New hotel with large bedrooms and bathrooms. Good restaurants with very pleasant staff. Valet car parking a bonus. Located on Yas island which is some distance from Abu Dhabi city and is very difficult to find - even though I have been staying in Abu Dhabi for over 10 years! Lack of sign posts from main road is a problem.
The GM of the hotel was very helpful to each and every Client, as the hotel was packed due to a concert.
The hotel is new, so the facilities are excellent. The location at Yas Island is perfect for relaxation and to enjoy the pristine nature of the island. Food at the hotel was very good too. The staff was very helpful. The free internet service did not work during my stay. We tried both the wireless and wired connections without success. Also, coffee in the lobby cafe needs improvement.
Beach and pool access, free internet access, available lounge, free late check/out, helpful concierge, friendly staff, good fish restaurant. Best hotel stay ever. No.
Having stayed before late last year wr revisited with my wife,,son.and grand daughtet AsSpg member we were.not given the club room upgrade in 4th flr after sevetsl complaints were goven 2sea view room3rd flr Abslutely.no coordinaton of different departments I will.think twice brfore stsuong.agsin there central location
A place for relaxation.
Great gym. When I arrived only rooms with children's beds were available. I was moved the second night to a room with an adult bed.
The gym and spa area is very good with ample variety of exercise machines and comfortable jacuzzi, sauna and steam rooms. Swimming pool is nice with excellent service. The rooms are comfortable enough with a adequate desk for placing your laptop. Best: Ice machines in every floor!!! Location is very good as being near to the shopping areas and walking distance to the Corniche. The beach is not so, it is more like an enclosed water way. Not pleaseant. City works on the surroundings makes it troublesome to walk out.
Beach to sunbake, great beauty salon and hair dresser, good gym sauna steam room etc
The Italian restaurant was quite good. The food and the staff were fantastic. The rooms are OK'ish. If i can't complain I will just dot-point what I didn't like: 1. Overbooking 2. Asked for a Club Room Sea View and had to fight for a Classic Room Sea View 3. The booked extra bed - never saw it (true, did not pay for it, obviously)
Good breakfast, good location, nice size swimming pool and a very good spa. Reception and cleaners are extremely slow.
The bathroom was amazing, everybody is friendly, i liked the view from the balcony Nothing
Good hotel with good restaurants. Nice and friendly staff. Nice swimmingpool and beach. Excellent fitness equipment.
Yes i have. when i arrive to hotel in 13 Oct. 07 at around 4.30 pm. the room was not ready to give to me i wait in reception more than 45 minutes with my famely ( wive + 2 Kides ) ... so next time i dont think i'll live thare againe. thank you.
There're several restaurants and outlets in this hotel in addition to a vast and well equipped gym, food is generally ok in most restaurants Rooms are so small, beds are uncomfortable, A/C system is so old and very noisy, staff are using mainly out-dated computers and very often these are not working properly
The worst experience in my life! Everything!
The rooms are comfotable and place super
location close to the airport. Very elegent and Spacious rooms. no wireless internet inside the rooms.
Rooms are very big and indoor swiming pool was great Construction beside the hotel is noisy
Wounderfull service, good prices ( food, drinks)
the lobby decoration and bathroom room light so quiet
the food was a bit expensive
The beach is in excellent condition, beside the 2 pools, I can add also that the kids pool facilities are not available in many other 5 stars hotels.
i liked the design of the lobby,the room is fast and confortable,the breakfast was fantastic and all the familk liked the beach and the indoor swiming pool noise coming from the constraction and the way to reach the hotel
The staff runs to serve you even if you do not ask to. The minibar contains too much alcohol and this is not acceptable by muslims
the breakfast, it was very delisous and good, Also, it was free I like it
Clean large rooms, great breakfast buffet . Amazing pool, beach and kids play area. Will definitely be back. The Zen spa us the perfect place to relax and get pampered. Lots of amazing restaurant choices well suited for families. Internet access is 95 dhm for 24 hrs. Some contribution going on outside the hotel as well.
The staff was incredibly attentive and flexible with our requests. We felt like VIPs.
Rooms were very nice Charge in business center for Club Rotana Room guest. The 2 computers were being used in the lounge and had to go to the business center
The lovely foyer area The nice scent/perfume used in the building The pool is large and lovely There was no milk for tea or coffee in the fridge. The internet kept dropping out
The staff were extremely polite and helpful. Everything was good except the banging (renovations) that was annoying.
location, staff were friendly and helpful
Beach facilities, proximity to Mall and the food No
Good location, good facilities
My birthday Dinner at Preggos the Italian Resturant The building noise once again refurbishing the Rose Buds resturant
Selection of good restaurants, very friendly staff. Very clean and rooms were of a high standard. Improvments going on inside hotel, lots of banging all day. Construction works on other side of beach, not much of a view!
good value for money, helpful staff, free wifi
The room was very nice and relaxing. They are not serving alcohol and limited choices of menu from room service
I stayed for 9 days at the hotel and my experience was great. I was constantly bothering concierge for my car at all different hours, and they were always pleasant and helpful. I will definitely stay at the hotel again.
The venue has undergone a renovation from Apartment to Hotel, some areas need further considerations regarding the colour scheme, but overall, this venue is definitley very comfortable, and is certainly value for money. Visitors need to be aware that alcohol in the city of Abu Dhabi is not freely available as most westeners would come to expect of hotels. City Seasons is a dry hotel and will remain dry in respect to the laws of Islam and that of the owners.
good location in the city, very good price, clean renovated rooms, fast internet, valet parking no negative experience
Excellent from staff to hotel room, super clean and new, there are more facilities and amenities than many hotels out there, so value for money was also worth it... Only one problem, you have to find your own parking which is difficult but I managed to double park my car next to hotel, luckly no one interrupted my sleep!!
all facilites were nice only the water pressure not as I want usually
Loved beachfront views and great service. very good breakfast Buffett. Nothing
I asked for two connected rooms and an extra bed and it was given to me. All i asked for from the hotel was fulfilled.
The rooms are spacious and comfortable. The hotel staff is very friendly. The room prices are very reasonable and well worth the money. Good for business trips, not leisure. The pool is too small and the street noise can be heard at the pool side. The restaurants are good, but waiters take forever to attend the table. the breakfast buffet has quite limited choices compared to the price.
Good location, good staff, free breakfast, and comfortable room internet charge is high should not be more than $10 a day
Breakfast, bed and the pillow.
Refined reception, welcome letter in the room and etc Depsit money at check in makes a little further additional time at check out
The Health Club
nice hotel! the door would not open with our key,and we had to wait about 20mins for someone to come! but it was new year eve!
the breakfast was very good
comfort&hospitality the room was smelling of smoke yet we are non smokers.I Feel u have 2 ask if smoking or non smoker
Comfortable, fantastic view, efficient and friendly services
Mostly teh pleasant attitude if all teh staff. They r very helpful. It was a joyful experience. No
The service staff was very helpful, prompt, and congenial. Checking in and out was very smooth; much faster than other hotels that I've stayed in. My only criticism would be that the internet in the rooms should be faster and should also be offered in both cable and wireless.
Good service. Friendly people. Nice room.
room is excellent, clean , causy , the location of thtel near the sea, also near the city center
i like location because its in the center of the city also its hood to meet people there for work discution some times for parking problem as example some times i found there is no parking for my car meanwhile the vistors who coming for as example in the ddisco can park there car beca,,hotel charge for this wich is not acceptable at all becaus as i know its the hotel responsibilty to find parking for geuet car as i know usually
Great view of corniche!