The Westin Yilan Resort

The hotel offers a variety of unique amenities such as daily housekeeping, contactless check-in/check-out, physical distancing in dining areas, an outdoor pool, and an onsen tub in some rooms.

Guests have praised the good food at the hotel's restaurant, and the buffet and bar were also mentioned as good options. However, some guests have suggested that the breakfast spread and dining options could be improved.

The hotel is known for its fantastic service, with staff going out of their way to accommodate guests. However, some guests have mentioned language barriers and excessive phone calls as areas for improvement.

The hotel is very family-friendly, offering kids' meals, a kid-friendly buffet, an indoor play area, and a playground. However, some guests have suggested that more kids' activities could be planned for the kids club.

The hotel is located in a quiet area, and guests should be aware that there are limited dining options nearby. Additionally, the hotel provides a shuttle service and complimentary supper for guests.

Several guests mentioned that the views from the rooms were spectacular. Opting for a room with a balcony facing the fountain comes highly recommended.

As the hotel is located a bit far from the city center, it's advisable to have a car for easy access to nearby attractions and convenience stores.

Some guests noted that the staff's proficiency in English was limited, so it might be helpful to have a translation app or basic knowledge of Mandarin.

The hotel is situated close to a cemetery, which may not be ideal for some guests. It's worth considering this aspect when booking, especially for those sensitive to such surroundings.

Guests appreciated the private hot spring baths in the rooms, but some mentioned that the water quality could be inconsistent. It's advisable to check and address this upon arrival.

While the hotel's restaurants received mixed reviews, guests recommended trying the Japanese restaurant and the lounge bar for good food and ambience.

Families with children can take advantage of the daily children's activities and the kids' playground, providing entertainment for younger guests.

The hotel offers an outdoor swimming pool as the main recreational option, so it's good to have alternative plans in case of bad weather.

Some guests found the lighting in the rooms to be poor, and a few mentioned that the toiletries provided were not sufficient. Bringing extra lighting or personal toiletries may be helpful for a more comfortable stay.

A few guests reported issues with payment during check-out, including double charges and delays in resolving payment discrepancies. It's advisable to review the final bill carefully before departure.