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Beds were comfortable, shower hot, doormen and luggage guys very nice. Location very convenient to airport. Very disappointed daughter when found out pool was closed for maintenance....also ridiculous that a "nice" hotel charges extra for internet and refrigerator is locked up tight unless you call for a key. (When i mentioned the pool to the desk staff at least they gave us "free" internet access. ) The hotel restaurants were crazy expensive- a $20 personal pizza? Not even a continental breakfast nor coffee included with room. I thought the name Camino Real guaranteed a certain quality or luxury, but not so impressed.
A great location if you have an early departure! Location!
Only Closed to Airport Horrible Service, Very unfriendly Staff, very poor trained Personnel, very poor value for money charged !!! Definitely not recommended for any stay if there are other options!!!
Beds are too small for a couple
Well located for an airport overnight. Helpful, friendly staff. The room had a slight smell of mildew and the windows do not open. We turned off our A/C unit which seemed to help. It's the kind of place where drivers and bellhops are eager to take your bags from you and carry them short distances for you. I didn't have any cash on me and there were three times just on our arrival and check-in where I felt I should have tipped someone.
access to airport terminal is great, no cab needed. You just walk across a bridge so it makes it easy to get in and easy to get out.
Having stayed in this hotel a number of times before (mostly because of its convenient location) by and large the hotel exceeded my expectations. It has been recently renovated, and the result is very good. My room was impeccable and in excellent condition, the beds very comfortable and the bathroom amenities well above average. The only thing I don't like is the lack of free Wi-Fi and the price of food in the La Huerta Cafe.
Overall, the hotel was clean, easy to get to, and staff were very welcoming upon arrival. Our room had a comfortable space for us to sleep and shower the next day. Our room was provided with a bucket for ice, however, I was unable to find an ice machine on my floor.
The location is the main reason we always return to the Camino Real. It is at the airport, so there is no need for taxis nor any worry about traffic.
Price was spot on. Breakfast for every budget. Great staff very friendly. I would stay here again.
Not as expensive as the other 2 hotels directly connected to the airport, easy access, quick check-in. The hotel itself looks and feels dated, however this is absolutely secondary
It is physically connected to the airport (Terminal 1) by a short walkway which makes it very convenient for an otherwise chaotic Mexico City airport No coffee maker in the room which would have been a small addition. Also, not related to the hotel but rather the airport: this hotel is only connected to Terminal 1 but all Aeromexico/Delta flights operate out of Terminal 2 which is something like 3 miles away. There is an "AirTrain" connecting the terminals but it was not functioning. This forced me to take what is, basically, a public bus between the terminals which would be fine with the exception that they, literally, charge you MX $14 pesos to take you there and I did not have them in local currency. BIG HASSLE and completely unjustified. Shame on the airport administrators!!!!
location, service, staff, price, Sonora Grill.
The Location. The second day after our arrival we returned to our room and our room was not clean.
The room was nice, the front desk service was very helpful, and the restaurant was okay. I had an item missing from my room, and it was basically ignored.
It was in a good location, the rooms were clean and the esthetics of the hotel were nice. The service from check-in was horrible. The staff were pretentious and not helpful. They were not friendly and had an attitude of getting the job done at the very least effort. If asked to do something mundane, like giving you change for a bill, it was obvious they were irritated. We had issues with the ATM, which ended up eating up our ATM card and the staff said they were not responsible and didn’t offer any help; not even to call the bank in charge of the ATM. The elevators were really slow and the check in line was really long.
Everyone that we encountered with questions or request was friendly and helpful.
Staff is slow and sometimes unresponsive.
AC don't work even after the tech adjusted it. This is my 2nd stay in a week where this has happened
It was clean. Room service was excellent. The staff adjusting A/C controls when cleaning.
I really like the attention to detail by the staff of the hotel, room service was prompt and the front desk was very helpful. Also the hotel itself is nicely upgraded.
The pool and gym are very nice. The staff was friendly and helpful. The location is very central in the downtown so the surrounding neighborhood does not have much charm. The facilities were great except the fancy elevators.
Accommodating staff, friendly. The hotel is very clean. They have a Nesspreso coffee shop. Great views of the city from our room. Close to Bellas Artes, el Angel and the revolution observatory tower. Overall it was great!!
Everything was clean and very luxurious. Blackout curtains will let you sleep in as much as you want. Loved the huge bathroom and shower. Great location for tourists close to downtown. No fridge or ice machines (to be fair, the hotel staff will bring you ice if you call). Hard to get to by car due to street closings.
The entire hotel is truly beautiful and classical. We loved the decor, the foyer, the staircase. The entire building was wonderful. The shower did not work for our entire stay despite reporting the problem to the staff on the first morning. I do not believe they looked at the problem. I was also given some very poor information regading the estimated cost of a taxi. However I still consider this a wonderful hotel if everything works.
From the start, I was treated amazingly. Given a glass a champagne and told about the magaestic history of the hotel. The staff was very friendly and accomodating. Especially senor ernesto. Thank you!
Perfect location, beautiful, historic, high-class, staff is VERY friendly/accomadating/helpful/welcoming A bit outdated, in need of some renovations/modernization. It could be a truly luxurious experience if the lobby area were brought up to date. The piano bar/lounge could be wonderful if it were renovated. I envision something truly great in the future.
The best room in the hotel didn't have curtains and it took them 3 hours to prepare a new room for us.
The staff was very curtious and helpful. They retrieved a forgotten cell phone. Arranged a driver and tour guide to Guadalupe. Came to room to open wine bottle.The roof restaurant and cafe food was excellant. Waiters pleasant. The small elevator somtimes had a strange odor. It was clean but could use some kind of air freshner.
Luxury with very few money. Huge room, bathroom, very quiet both inside and outside the room, right in the heart of Mexico City. I would really go again. Do not forget to visit the restaurant in the terrace for an excellent view of Zocalo.
the glass ceiling in the lobby is very beautiful. Room is spacious. Location is great The bed is not very comfy. First room was noisy with machine working outside and we changed a room on the second day.
They charged me the two nights i stayed in advanced. The restaurant they recomended me wasn't good. Te painting of the lavatory and bathtub wasn't in good conditions
Extremly good service, nice & competent people at the desk, restaurant & room-service. Comfortable bed. We'll go back longer to enjoy the live music! Good location. Bathroom & shower need up dating.
Very friendly and helpful staff. Excellent restaurant buffet options. Great location. Really nice outdoor patio seating. 24 hour gym. Room door to hallway had a noticeable gap under it. I could hear people in the hallway rather clearly, so I imagine they could also hear me. I was gone most of the day, and in the room alone on business so it didn't bother much. I imagine I would have felt very differently given other circumstances. Also, I'm not sure AC temp was just for show. The first night at 76*F felt almost the same as second night at 65*F
Location Service very slow,room and bathroom not clean
Excellent location on the main avenue. Refreshing pool on the 19th floor. Staff was adding tips on our bill after we signed it.
Staff is really friendly, courteous and care for your needs. Internet service is a bit poor in some areas of the hotel.
Overall the facility is a good quality and located well. The room did not over look Reforma. The room faced the rear of the hotel...
Super friendly staff and great location. Need more sound proofing walls, you can hear your neighbors conversations.
The wonderful location. Nothing
Location. Staff members were very accommodating and did successfully resolve a major problem with noise. There was a terrible problem with noise late one night due to needed repairs. This should not have happened; an alternative should have been found., and conflict avoided.
Holiday Inn Zocalo is located on Constitution Plaza and was an excellent location, especially for those interested in history. The surrounding area is also a major shopping area. On Our first stay we had a room that the toilet didn't flush and the plumbing generally was poor. Our second stay, a few days later was much better. We wondered, not for the first time, whether internet bookings tend to be given lower grade rooms.
The hotel is located in a great location. The staff was great. The rooms are small.
The hotel is a gem. It is centrally located, very clean and the staff was amazing. They were friendly and helped us out with getting around the city. As soon as you walk in they make you feel welcomed. They greet you with a smile and a glass of authentic horchata or jamaica. Love it!! The evening guest services provides us with suggestions for excursions, which we took advantage of. The restaurant buffett was a bit overpriced. It does provide a great view, so that's what you mainly pay for.
Fantastic location in the heart of CDMX. Excellent service. Professional and personable staff work hard to make your stay enjoyable. Lovely boutique hotel.
location, comfort of room The website states this hotel has an airport shuttle - incorrect
Best view of Zocalo, the front desk staff were very professional and accommodating. The free water bottles and apples were quite welcoming. Rooftop restaurant did not have a bar, you have to order and sit on a table to drink. I paid the most expensive mojitos I ever had $24 dollars for two to be exact plus tip for the waiter. The room I had was tiny with a 1foot by two slim overhead window, quite claustrophobic for me... The breakfast buffet was $24 dollars, really! You walk next block to Restaurant El Popular and order their menus for less than $6.
Location, location, location - the old heart of Mexico City
The rooms at the Zocalo Central are well accommodated and well maintained. The staff is phenomenally helpful and friendly, and the roof-top cafe has an unbelievable view of the national cathedral and central plaza below. For sightseeing purposes, one can't beat the location, which is merely steps away from the cathedral, Palacio Nacional, and the city's archeological site.
Clean and comfy rooms Seemed to have poor customer services skills at the restaurant area.
Close to the airport, clean and nice room, free shuttle A little noisy and slanted
RESERVATION WAS CONFIRMED ON THE WEB I GOT TO THE HOTEL AND RESERVATION WAS NOT THERE HAD TO PAY WALK IN PRICE
Thank you for comfortable stay. I will always recomend your hotel in case someone of my friends or collegs is coming to Mexico
Fast and convienent.
closenest to Aeropuerto. nignths, weather is cold enough, but they dont have heating system.
Huge buffet for dinner and breakfast. Loved that there was a restaurant and bar, as well as 24hr room service available. Great location to the airport - we walked! Room was slanted - the whole room and floor we were on for that matter was slanted - gave us vertigo!
Breakfast was included in the rate. Great breakfast and very friendly staff. They made our stay pleasant. Transportation to airport was very satisfactory. I would go back again. The bathrooms could be more modern but satisfactory
Very close to the airport, free shuttle and very good food in the restaurant!
We liked the willingness of the staff to help us. It was good. Thank you.
clean hotel , friendly staff no refrigerator
Fast and efficient to wait overnigth for another flight.
it was excellent and would definately recommend evryone to say there. evrything was good.
It is a very well located Hotel at Reforma Ave in Mexico city. The Hotel staff was very nice and the value for money is excellent.
You are near the main interest points. Free parking and WI FI. Good restaurants. Scenic views. Nice Pool. Maybe too high building for some people. Many rooms.
Profesional staff, clean room, good services, good location, good value for money
Piano bar was good, swimming pool on roof top, great view from hotel. Location is good, 10 mins from metro, 10 mins walk to Zona Rosa and 20 mins to historic center. Easy to find street and hotel. Beautiful hotel and buffet breakfast. Good value and has tourist center inside hotel. Taxi to/from airport no more than 180-200. Taxis outside expensive. Also a business hotel, and they don't speak English, so you really need to speak a 'leetle' bit of spanish. Far from metro and not much nearby food/drink/club. I took green taxis down the road which were cheap! 30-40 to zona rosa + other areas nearby. Drinks at bar expensive (London prices). Had to phone reception from reception and talk to someone next to me on phone!?!?
the piano players, the pool, the politeness of the entire staff bed mattress too hard for my comfort
Staying close to Mexican real full of culture, amazing history smelling.
Excellent location, right in the middle of Reforma, very good places nearby. Not very well maintained, the showerhead was not working well, and the safety deposit box was out of batteries.
Excellent service, comfortable room and great facilities (fast internet connection, good travel agency and concierge). The cooling in the room didn't work.
Well they have stolen my Lap Top from my room and the Hotel refuse to take any what so ever resposability for it. They conducted an investigation and said they did not knwo what happened.
Awesome pool. Good restaurants. Everyone at the counter spoke English. Room was very clean and comfortable. Really great location to everything. Excellent deal!
My family and I were trapped in the elevator at floor 20 and it was shaking. Emergency button did not work. I has to call the front desk from my cell phone. The maintenance personal was very helpful but no one aproched is to apologize. I requested to speak to the manager and just stated that he was aware and offered a free brakefast to compensate the incident. I asked him to make sure they work on this security issue. Needless to say I am not coming back.
Location, attentiveness of staff and feeling of security were as expected.
Staff was extremely helpful in our stay there, I would totally stay at the Hyatt again !! Thank you
We enjoyed the room, once we'd upgraded to the renovated rooms. The regular rooms are dingy 1980s style, but the newer ones (for $30/night more) are very nice, if a bit small. Great views on the upper floors. Close to the museums and a few restaurants. Polanco is a fairly good district to hang in if you're new to Mexico DF. The taxi services they provide are outrageously priced. Don't take them; just wait downstairs for someone to get out of a regular taxi and take it (tell the driver to turn on the "taximetro" if he doesn't). The closest metro stop isn't a very useful one. The lobby is a big slab of concrete, although the statues are nice. The regular rooms they'll put you in initially are nasty, especially for the price, then you have to pay $30 to upgrade. They didn't find my toiletries bag that was accidentally left in the room. :(
Attentive staff, great location in the best part of town, newly renovated comfortable rooms, great value. Dining options were not commensurate with a 5 star hotel.
great location, very nice staff at check in. I attempted to work out in the gym and could not because I did not have a pair of tennis shoes. Asked to rent a pair and was offered an old pair of shoes that had been washed so many times they were at least 3 times smaller than the stated size. Asked if I could walk on the tread-mill will rubber soled shoes and told that I could not. From what I could see it was a very nice facility wish I could have used it. When I travel especially internationally I only take what I can take in the cabin. this should be recognized as the norm in todays setting and accomdations should be made. I know they do at the JW Marriott two doors down. also the price quoted did not include all the taxes that added up to almost 60 dollars more a night.
The staff there was amazing. The friendliest maids and all the staff there always super accommodating. I would definitely return there! It's also very close to all the cool parts of Polanca.
Great hotel staff and service.
Please write at least 15 words location staff cleanliness design. Service The Benkay restaurant
The hotel staff was great. They truly seemed to care and I loved how secure and safe I felt. The hotel is in a great location and I truly loved my time there.
personalised service on executive levels, fantastic staff, great food, great location, choice of tours available, very quiet, great room
Rooms clean, big. Staff were excellent
Very nice and safe location. Close to city centre. Good place for children too - 5 mintes walk to the park and zoo.
El servicio es excelente, habitaciones muy confortables. La ubicación el hotel es muy céntrica para todos los sitios turísticos. Un poco viejo el Hotel.
Everything was going well until at 1 AM on Sunday 1/22 night they lost power to the rooms, and it wasn't restored until 3AM. Phones stopped working, there was no lights in room, it was scary. You do not expect this from a top end hotel.
I stay here every time i go to Mex city for Travel. We appreciate the saftey of the hotel
Comfortable bed and the food @ the China grill was excellent. I couldn't check out because the line was too long and I would have missed my plane. I waited in line to check out for 255 minutes and finally had to leave. When I left there were still 7 people in front of me in line!
Very pleasant, homely atmosphere and strategically located 1.Loud music, at the bar near the reception. 2. Difficult, and lack of promt assistance, in accessing into internet service in the hotel rooms.
the public areas of the hotel The rooms are terribly old and in need of renovation. I will not stay at his hotel until this happens.
Outstanding Architecture Excellent staff and service Poor maintenance, specially on rooms / bathrooms Internet service not free anywhere in the hotel and not working properly Poor amenities in the room
exellant service. good location near the park and all the important musiums. very comftuble and big room.excelent business lounge.very good varaety of restorants at the hotel.
The location was good. The accomodations good, but somewhat dated. The hotel is massive, very large public spaces. A number of the public rooms were too loud to allow conversation.
It is spacious, with excellent service The plumbing fixtures in the bathroom require maintence.The shower did not provide a good spray, since half the water esaped to the bath filler.
I have stayed there several times throughout the years and will definitely come back. Magnificent arquitecture of Legorreta
Hotel is in a great location adjacent to walking trails in park and nearby restaurants, bars and shopping. Hotel is modern, beautifully appointed and very spacious. Rooms are scpacious as well and modernly appointed, very comfortable. Hotel has several axcellent restaurants, shops and services. It is a complete hotel with all the amenities required of the business or leisure t raveller.
The restaurant is serving food with very good presentation. Our room was heading towards the backside of the building and having some noises of the AC.
staff, location, comfort
I was in a business travel and I need my invoice according with the Mexican tax rules and they didn't give it to me, the argument was because I bought with Kayak
I liked everything. Location, friendly staff, excellent service.
Very friendly staff, excellent quality room, very comfortable bed. Busy road intersection but convenient for park and museums. Much better than staying in the centre of the city lack of outside space or lounge to relax in.
nice big room, early check in was possible, amazing view at the wellness center, nice view towards the park and the castle not all staff was understanding Englisch, high price at the spa though part of the jacuzzi was not working
I liked the location, the viewes, friendly and helpful staff. n/a
I like restaurant and room amenities, great view fo Chapultepec castle, excellent room service.
The staff No free wifi
Great location, nice business stay. Upcharge for everything. Works for business, not as ideal for family.
I found the value for this hotel to be amazing. There were several restaurants to choose from in the lobby plus the bar stayed open past 2am. I thought the segregated spa was a bit odd, but my wife and I were able to get an excellent 90-minute couples massage. The hotel is close to the main park where there are plenty of attractions. The staff was always able to accommodate me and they were super friendly. Even though I speak Spanish, I didn't need to as the staff was very fluent in English. I would stay here again. I didn't like that the spa was segregated. I would like to have spent some time in the Jacuzzi with my wife, but that is not the case with the spa facility.
Very nice reception and excellent restaurant Room are very small
excellent hotel, highly recommendable
The staff from arrival to departure did everything to make this a memorable trip. They went above and beyond most luxury hotels would do take care of their guests on a personal level. When we told them it was our anniversary they made each day a special one. The chef cooked us a special meal. I cannot say enough about our experience. For a large hotel to give personalized service at this level was indeed very satisfying. Would recommend this hotel very highly.
Nice spacious rooms with comfortable kingsize bed and clean look. Great location, just 3 minute walk from la Reforma. A large modern shoppingcentre is just a 5 minute walk from the hotel. Roomservice from Chili's, Pizzahut and Sushi. Weak Wifi signal at the 9th floor. Breakfast with little choice.
Great location near Shopping areas, Zona Rosa and numerous Restaurants, Movie theatre and easy access to other parts of Mexico City. Our understanding at the time of booking was that all taxes were included in the booking price of US$411 for our stay of 6 nights. HOWEVER, at the check out, we were charged all taxes over and above the room rates. Our total bill was $486 Canadian (about US$472), the bill included about $13 of Telephone charges (very high charges of about $1/minute for local calls!!). So we feel that we were overcharged about US$48.
The reception can't speak English well enough to give correct information. So we had a bit trouble like time schedule for the tour and tourist information location. The tourist Information provided by the concierge.
Location and Breakfast
We like that the hotel was very close to shopping dining and tourist atractions rooms where modern up to date. We took a tour to teotihuacan piramids the staff help us book that and they pick us up from the hotel Beds where uncomftorble and brakefast was not worth the money and it could be cleaner
The room was fantastic. The hotel is located centrally near bars and restaurants. Staff were very helpful, and the hotel is also very well styled.
Excellent location, but still quiet, good and friendly staff, very helpful, nice rooms, spatious and clean, very good breakfast (buffet with changing offer almost every day), very good bed! small breakfast room, no bar
very nice and big room no choice of hot drinks by breakfast, you need to ask the waiter
The hotel is located in a very distinguished, safe neighborhood, near the US and UK Embassy which mean high security. All staff is attentive, considerate, respectful, and friendly and go beyond the expected to assist. Breakfast is varied and has healthy options cereal and fresh fruits. Room is spacious, tastefully modern, and clean. There are ample wardrobes. Excellent for an extended stay. Small refrigerator and bottled water is provided as a courtesy. The bathroom and shower are new and very clean. Free internet! Hotel can arrange tours for busy execs with limited time. The hotel does not have a restaurant for light dining or snacks. An in-house restaurant would be best when a guest arrives late, is unfamiliar with the area, or feels insecure in the City.
Good ubication Is a little bit expensive
Exellent front desk teal Truly european. The king bed is made out 2 twins
I am already recommending this hotel - location, staff, quality of rooms, etc. - all very excellent value at twice the price. Nothing!
Location Noise...welcome to DF!!
Close to Turi bus cannot adjust airco
the staff friendliness
Spacious room, with a small tucked-away kitchenette. The bathroom is small and does not match the size of the room. Good location too, close to the angel statue. Tiny lobby and reception area.
size of room-location personel should learn to speak in english
Room size is good The room is not properly clean daily. You have to ask always for some essentials things, like soap and water.
Service the fact that you are close to the Angel & everything is their a little bit noise other than that it was good That you could not check in early
Location The furniture and instalations are old
the environment was peaceful and the restaurant was very nice when I arrive the suite was totally diferente then what I had seen at the site so I have to call reception and tell then that that was not the suite
Friendly staff, location, good breakfast.