Naspa New Otani

The hotel offers a buffet dinner and a more expensive restaurant that requires advance booking. Guests have praised the fantastic buffet breakfast and delicious dinner offerings.

Some guests found the beds firm but comfortable, while others mentioned that the beds were too soft and the pillows too flat. However, one guest described the beds, pillows, and comforters as super comfortable.

Yes, the hotel offers parking for guests, making it convenient for those who choose to rent a car for transportation.

The high season at the hotel is in December, while the low season is in August. It's recommended to plan ahead, especially during the snow season, to fully enjoy the ski and ski-out facilities.

Guests have praised the friendly and helpful staff, with some mentioning that the staff were polite and very nice. However, a few guests noted a language barrier with some of the older staff.

Several guests mentioned that the views from the rooms were spectacular. Opting for a room with a balcony facing the ski garden or mountain is highly recommended.

The hotel offers a regular shuttle bus to Echigo-Yuzawa train station, making it convenient for guests to access transportation to nearby attractions and the town.

Some guests found limited dining choices within the hotel. It's advisable to plan dining arrangements ahead of time, especially for those not opting for the buffet dinner.

If you're a snowboarder, note that the hotel has a ski-only resort. However, a shuttle bus to Gala Yuzawa, a snowboarding-friendly area, is available within a short distance.

Hotel guests receive complimentary lift tickets, which can be a significant cost-saving benefit for those planning to indulge in skiing activities.

The hotel's proximity to attractions like Naspa Ski Garden and Echigo-Yuzawa Train Station makes it an ideal base for exploring the area. Take advantage of the convenient location for easy access to these attractions.

Some guests found the on-site dining to be expensive, especially the buffet dinner. Consider exploring dining options in the town for more affordable and varied choices.

Guests appreciated the private onsen and the hotel's hot spring facilities. Make sure to set aside time to relax and enjoy these amenities during your stay.

Some guests mentioned that the rooms were spacious and well-equipped, while others noted issues with air conditioning and room temperature. It's advisable to check room amenities and temperature control before finalizing your booking.

If you plan to use specific hotel facilities such as the swimming pool, sauna, or other amenities, it's recommended to confirm their availability and operating hours in advance to avoid any inconvenience.