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Cons: Check-in counter at airport. Long line. Boarding was pretty bad. Otherwise -- everything else was good/excellent

Pros: Crew was very welcoming

Cons: A little more leg room.

Pros: More stores are taking US $, there is a small duty free shopping area. These are improvements.

Cons: air conditioning was not working in the terminal. It far too small for the amount of passengers. Connecting flight was delayed for two hours!

Pros: Crew was great!!

Cons: Bag is lost!!!

Pros: The crew were lovely and the entertainment was wonderful.

Cons: Small space once passenger in front of you lowers their seat back. Difficult to get in and out of my seat like that

Cons: Flight was cancelled. Zero accommodations

Cons: Get the plane to terminal bridge and not buss the passengers to and from to plane.

Cons: Flight was cancelled and there were zero accommodations

Cons: The WiFi service did not actually work. Also it is not clear that despite checking in online you still have to check in at the airport too

Pros: Amazing crew for such a long flight. Nice to get fed too.

Cons: On line check in could have been simpler

Pros: It was cheap, had a pretty good selection of movies, was able to choose my seat.

Cons: The food was pretty mediocre, staff was pretty stingy with drinks, ran out of drink choices, not that comfortable seats for a 15 hour flight, most of the staff was pretty rude to non Chinese customers. You get what you pay for.

Pros: Aircraft was clean and fairly comfortable with adequate legroom for avg height people, though tray and screen placement can be improved on.

Cons: PVG airport gates could deal with more seating, at least double... and better handling of delays.

Pros: Nothing

Cons: Customer service

Cons: boarding was slightly confusing, but flight was super-full and many other travelers were rude while waiting. also - wifi did not appear to work at all, and directions were not useful

Pros: Front cabin business class

Cons: Aircraft not clean, very filthy, food very poor, entertainment almost non-existent

Pros: Amazing crew for such a long flight. Nice to get fed too.

Cons: On line check in could have been simpler

Cons: Delay

Cons: I missed my flight and had to pay more money to book another flight. I read the time wrong, it was in military time and I missed my flight

Cons: For this plane, the seat is very cramp - leg room has shrunk. Entertainment selection is poor, no new movies at all - like watching reruns.

Cons: Crowded seat. But what do I expect with the price I pay?LOL. Otherwise the crew made our flight safe and that’s the number 1 important. Thanks.

Pros: Clean plane. Left on time. A little more seat room than many other carriers.

Cons: Poor selection of movies. Want more light comedy

Cons: Flight got delayed in Xiamen, miss the connecting flight to chongqing.

Pros: Nothing

Cons: Nothing. I was sent to two long layovers in China and was told they were too long for them to take me without a visa for China. I was not told I needed one for any layover. I had to purchase a ticket on another site to get home or be stranded in Manila. Kayak doesn't have a customer service number to fix this.

Pros: The flight is easy to check gave us 23kgs check in luggage 46kgs if u have intl flight. Free hotel with breakfast. Not bad at all.

Cons: They require us to get the luggage and check in again tomorrow.

Pros: Crew was amazing especially for such a long flight. Nice to get food too. Great on flight entertainment

Cons: Breakfast was not nice. On line check in could have been easier.

Pros: This flight was shorter but i felt flight attendants were still very attentive.

Cons: Didn’t have individual screens to watch movies. One movie didn’t have English subtitles. Not that i cared because I was in and out of sleep, just pointing it out.

Pros: Nothing

Cons: Customer service

Cons: They couldn’t find my reservation. I almost missed my flight.

Cons: Not enough water provided

Cons: The flight attendant made a sour face when I repeated a question (because I did not understand her at first).

Pros: Very friendly staff, comfortable seats (didn't feel as small as others), awesome entertainment system!

Pros: Crews inflight service

Cons: Unorganized of check in counters, on-line check in luggage drop waiting in the same line as others who needs check in, making waiting in line much longer for on line check in one

Pros: Crew was attentive

Cons: My tv screen did not work well. There was a man behind me coughing all 15 hours. I would think that the flight crew would advise him to cover his mouth when coughing or offer him warm tea. Plane was dirty. No ports to charge electronics. Very outdated plane.

Pros: The plane made no unscheduled landings.

Cons: The extreme delay that caused me to nearly miss my connection with Air China, the incredibly low level of English spoken on a flight originated in the US, and the complete dismissal of three cabin crew members when I asked about arrangements to be expedited to our connecting flight to Bangkok. Avoid this airline completely, and if at all possible, transiting through Beijing Capital Airport.

Cons: For this plane, the seat is very cramp - leg room has shrunk. Entertainment selection is poor, no new movies at all - like watching reruns.

Pros: crew and general experience was great

Cons: baggage mishandling

Pros: all the crew are amazing.. it was good ,most of all safe sound

Cons: just wanna about the night kit. like toothbrush and toothpaste ,eye masks . the rest are better..

Pros: Nothing

Cons: Everything

Cons: Flying as a Canadian via China right now NOT RECOMMENDED! If you fly into China on China Eastern and continue with that airline for your transfer to another country, they seize your passports and keep you segregated from everyone else. Law, supposedly. Took us hours to get to our connecting flight.

Pros: Crew worked hard in carrying out several meal and drink offerings. Seat had ample leg-room ( I am 6 ft tall)

Pros: anything good except my luggage

Cons: hope next time better.

Pros: I never picked a middle seat. Why did they do that to me? When I bought the flight ticket, I chose all aisle seats. Besides, the cushion on that middle seat was too old and thin.

Cons: Just give me the aisle seats as I requested when I bought the flight ticket.

Cons: We are not happy and had to buy new tickets for travel for $10,000

Cons: The flight attendant made a sour face when I repeated a question (because I did not understand her at first).

Pros: The crew was great.

Cons: The seats could gave been more comfortable.

Cons: Everything is fine.

Pros: The 748 is nice and new and in premium economy the legroom stretches for miles

Cons: They lost our Bags! Crew did not speak english! Transferring is a pain! Food was very poor quality

Pros: I was finally able to have a working TV. Crew was great again.