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Spa Poor air-condition in the hotel`s room.
Wellness, breakfasts Staff does not speak English quite often. Poor restaurant. A lot of dinner menu items unavailable.
The room was new and clean. Big variety of buffet. Playing table tennis, billiard was free. A bit far away from the spa area. Very little written guides in room how to use the spa.
The hotel is of very nice design, new and very clean. We liked the connection to the wellness-resort. The attitude of the staff was very pleasant, willingness to speak either German or English. It would be fine to have the admission to the wellness-resort included in the hotel price. Everything else was perfect.
Very good modern facilities, including easy access to public thermal baths and spa, and also internal to hotel (swimming pool, sauna, etc), good restaurant and bar with very professional and caring staff in every department, speaking English well and being helpful in every way. Pleasant, peaceful and green setting, with possibility for outdoor leisure; Good annexed services of hairdresser, massage, shop, etc Towels could have been renewed more often; noisy piped music in the lobby and bar.
Excellent sports and relaxation facilities in very nicely landscaped grounds; plenty of sun loungers; The buffet dinner was ok, but would get rather boring after a few days
good food, relaxing spa. Staff reduced the dinner sortiment at 8.30pm by half. Dinner was till 22.30 in theory... You have to ask for missing cups, plates, food all the time. Invoicing for drinks is a mess, you will be betrayed.
Excellent meals, pools and especially thermal water, excellent performance of hotel staff and generally real value for my money.
On the day of leaving I was permitted to use the wellness facilities without extra charge after 11 a.m. Although the outside pools where very nice, my husband and I like the water to be a little warmer.
paying for parking (not in a garage but outside) in a 5 star hotel is not okay
it is an OK hotel with decent SPA, decent breakfast, affordable service offerings (hairdresser, massage) could be cleaner in the pool area
Hotel is nice and convenient... ...but it is not 5* hotel.
Romantic hotel in the castle with spa facilities incl. pool and a lot of massages.
atmosphere is fantastic, saloon is the place you would like to spend all your time when staying in the hotel would recommend to have one single bed in the rooms instead of two separate beds on which it was absolutely inconvenient to sleep!!!
The staff is excellent, nice, they always smile and do their best. They rendered the best service I have ever got in a hotel. There are things that are not a matter of cash but that are not done: for example, removing spiders' net in the dining room. If some small things (paint on the door and windows; caring more about the garden) would have been done, it would have meant much in customer experience.
Eightenth century manor house, not overly restored; excellent restaurant and wines. Havig a TV in the beautiful loungge.
Great wellness facilities Outdoor pool was not full - breakfast buffet was not the best
The swimming pool inside, the sauna, the atmosphere, the breakfast The noisy bells of the church close to the hotel, too much light in the room since the sun begin to raise
A quiet, relaxing environment. Lack of air conditioning in rooms.
Very nice room, clean, friendly and helpful staff, proximity to public hot pool, own internal pool.
The location was good for out needs and the staff was most helpful in securing transportation for us.