Recent Reviews
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- Negative
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10.0
Great. ON TIME!
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2.0
I tried to cancel my flight about a week before it took place. Wasn't given a chance to do so, since you didn't bother to advertise a clear email or available contact info to which I could speak. Now you're asking me for online check in and a review? Well, your customer service is terrible, that's for sure...
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2.0
The fact that I tried for nearly a week to CANCEL the flight. Yet was given no help, after sending email after email, making sure that I covered whatever was possible on my side. And of course, no response. Ended up forced to simply not attend the flight. Thanks a lot for a GREAT customer support, AirSerbia... (being cynical here, just making sure I do what I can so you get this)
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7.0
As mentioned many times, they are more professional than JAT, but still looong way to go. They upgraded their system, but it fails when it comes to payments. They should definitely replace turbo props with jets.
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7.6
Air Serbia is way better than old JAT Airways (or at least better than JAT Airways after 1992). They are improving and it seems that they will be a solid regional company, as well as a good Etihad partner. I don`t know why they still didn`t decomission old ATR-72 turboprops. They might use them on some flights, but I believe that they should buy or lease some mid-range jets even for short-haul flights. Austrian Airways uses jets for BEG-VIE service.
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10.0
The staff was great The movies are outdated
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7.3
The tiny plane was smooth in the air. Crew was nice. Only water and bread for the way back while we had full dinner service on the way there. chairs we older but fine.
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7.3
crew was great , very friendly tv sound didn't work
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8.0
On time. Small and uncomfortable prop plane. Boarded from rear only.
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3.2
We boarded our flight from gate C7, which as is common in Eastern Europe, a bus gate. To enter the gate, we were completely rescreened, although we had been screened to go from Bucharest to Belgrade. We waited on the bus for 15 minutes. Only a few seats on the bus so it is a standup experience. Finally the bus started driving to the parked planes, but turned away and drove to a where you would exit the bus after arriving. They told everyone to go upstairs where they explained that there was a "technical problem" on then plane and it would be delayed an hour. They sent everyone to gate A4a, where everyone was prescreened again. We waited in a hot gate for an hour, then boarded the bus and to make a long story short, we arrived in Zagreb 1 and a quarter hours late.
review from
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7.0
As mentioned many times, they are more professional than JAT, but still looong way to go. They upgraded their system, but it fails when it comes to payments. They should definitely replace turbo props with jets.
review from
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7.6
Air Serbia is way better than old JAT Airways (or at least better than JAT Airways after 1992). They are improving and it seems that they will be a solid regional company, as well as a good Etihad partner. I don`t know why they still didn`t decomission old ATR-72 turboprops. They might use them on some flights, but I believe that they should buy or lease some mid-range jets even for short-haul flights. Austrian Airways uses jets for BEG-VIE service.
review from
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7.3
The tiny plane was smooth in the air. Crew was nice. Only water and bread for the way back while we had full dinner service on the way there. chairs we older but fine.
review from
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7.3
crew was great , very friendly tv sound didn't work
review from
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2.0
I tried to cancel my flight about a week before it took place. Wasn't given a chance to do so, since you didn't bother to advertise a clear email or available contact info to which I could speak. Now you're asking me for online check in and a review? Well, your customer service is terrible, that's for sure...
review from
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2.0
The fact that I tried for nearly a week to CANCEL the flight. Yet was given no help, after sending email after email, making sure that I covered whatever was possible on my side. And of course, no response. Ended up forced to simply not attend the flight. Thanks a lot for a GREAT customer support, AirSerbia... (being cynical here, just making sure I do what I can so you get this)
review from
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3.2
We boarded our flight from gate C7, which as is common in Eastern Europe, a bus gate. To enter the gate, we were completely rescreened, although we had been screened to go from Bucharest to Belgrade. We waited on the bus for 15 minutes. Only a few seats on the bus so it is a standup experience. Finally the bus started driving to the parked planes, but turned away and drove to a where you would exit the bus after arriving. They told everyone to go upstairs where they explained that there was a "technical problem" on then plane and it would be delayed an hour. They sent everyone to gate A4a, where everyone was prescreened again. We waited in a hot gate for an hour, then boarded the bus and to make a long story short, we arrived in Zagreb 1 and a quarter hours late.
review from
