Staff had it confused that I checked out 2 hours late while I was at the beach. Much effort to avoid added charges
5 stars
Grand Sirenis Riviera Maya Resort & Spa
Carretera Federal Cancún - Tulúm, Zona Costera, Km 256.3, 77780 Tulum, Quintana Roo, Mexico
Tulum, Mexico
See location+52 984 875 1700Photos of Grand Sirenis Riviera Maya Resort & Spa
Overview
Mexico is one of the most exciting places to visit. Tourists from all over the world flock to its beaches each and every year. When they are looking for a place to stay in Mexico, there are many resorts. These resorts have a lot to offer their guests. One of the most chosen is the Grand Sirenis Rivera Maya Resort 5. This is a 5-star resort, one of a kind resort. It is made of two hotels, and it was inspired by Mayan culture. It has two miles of beaches and so much more.
The resort features three pools, a lazy river, open-air lounges, two buffet-style restaurants, eight other restaurants, 11 bars, a coffee shop, a disco, theatre, spa, mini supermarket, shops, laundry, medical center, and 946 suites. Guests of the resort have pretty much everything that they need here.
The rooms have many great features as well. Guests will enjoy large beds, sitting areas, iron, flat-screen televisions, luxury bathrooms, gaming console, whirlpool and massage jet shower, in-room safe, bathrobe, slippers, hairdryer, mini bar, air conditioning, coffee maker, ceiling fans, microwave, WiFi, and work desk.
Guests of the hotel will love the amenities that they have here. The bilingual staff is very friendly and can help guests with any questions that they may have about the area. There is a lot of Mayan culture and history to explore here, and guests of the hotel will be in for a treat when it comes time to travel around the area more.
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Amenities at Grand Sirenis Riviera Maya Resort & Spa
- Private beach
- Water sport facilities (on site)
- Snorkeling
- Outdoor pool
- Spa and wellness center
- Fitness center
- Restaurant
- Bar/Lounge
- Room service
- Bicycle rental
Things to do
- Gift shop
- Eco tourism
- Hot spring bath
- Bicycle rental
- Board games/puzzles
- Game room
- Canoeing
- Cycling
- Darts
- Archery
- Snorkeling
- Bingo
- Evening entertainment
- Beauty salon
- Horse riding
- Table tennis
- Pool table
- Water sport facilities (on site)
- Night club
- Basketball court
- Hiking
- Foosball table
Services and conveniences
- ATM on-site
- Business center
- Wake-up service
- Concierge service
- Entertainment staff
- Currency exchange on-site
- Meeting/Banquet facilities
- Mini-market on site
- Room service
- Tour desk
- Express check-out
- Private check-in/check-out
- 24hr front desk
- Safety deposit box
- Bottle of water
- Chapel/shrine
Basics
- Mobile hotspot device
- Wi-Fi available in all areas
- Internet
- Fan
- Fire extinguisher
- Free toiletries
- Smoke alarms
- Air-conditioned
- Free Wi-Fi
- Towels
- Shampoo
- Body soap
Pool and spa
- Spa
- Hot tub
- Outdoor pool
- Pool with a view
- Steam room
- Spa and wellness center
- Massage
- Pool bar
- Sauna
Bathroom
- Hairdryer
- Public bath
- Bathrobe
- Private bathroom
- Shower
- Bathtub
- Spa bath
- Toilet
- Toilet paper
Family friendly
- Babysitting or child care
- Child pool
- Kids meals
- Kid-friendly buffet
- Indoor play area
- Kids' club
- Kids' outdoor play equipment
- Complimentary breakfast
- Playground
Dining
- Restaurant
- Bar/Lounge
- Food can be delivered to guest accommodation
- Coffee shop
- Minibar
- Snack bar
- Tea/coffee maker
- Coffee machine
General
- Family rooms
- Garden view
- Storage available
- Seating area
- Slippers
- Sofa
- Telephone
- Tile/marble floor
Accessibility and suitability
- No smoking
- Lowered sink
- Designated smoking area
- Increased accessibility
- Elevator
- Allergy-free room
Outdoor
- Private beach
- Garden
- Terrace/Patio
- Beach towels
- Grill
- Balcony
Laundry
- Laundry facilities
- Laundry service
- Pants press
- Iron and ironing board
Parking and transportation
- Free parking
- Private parking
- Airport shuttle
Media and entertainment
- Flat-screen TV
- Cable or satellite TV
- TV
Bedroom
- Alarm clock
- Sofa bed
- Wardrobe or closet
Workspace
- Fax/photocopying
- Laptop safe
- Desk
Fitness
- Aerobics
- Fitness center
- Tennis
Health and safety
- Daily housekeeping
- Safe
Reviews of Grand Sirenis Riviera Maya Resort & Spa
7.8
Good
1045 verified ratings
Wonderful
475
Very good
198
Good
135
Okay
67
Fair
64
Mediocre
35
Poor
71
Summary of reviews
Pros (+)
Cons (-)
Reviews(2)
Q&A(5)
Tips(10)
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Score by provider
8.2 out of 10
416 reviews
9 out of 10
1 review
All reviews
Pros (+) Half way thru our stay we had already decided that we wanted to come back. The grounds are beautiful and the staff are the most friendly I've ever experienced. You could easily spend a week or more there and never get off the grounds. There's plenty to do. But if you do want to venture out, there are many things to do within just minutes of the resort. The rooms were huge and we'll kept. We just l...
Cons (-) The are some tiles missing in the pool and I happened to cut my foot on one. Nothing too bad but it did hinder which shoes I was able to wear. Also we had an issue with our private shuttle to the resort that we booked via the link on the resorts Web site. There was no one waiting for us when we arrived and our paper work didn't have the shuttle services name on it so we didn't know what to look fo...
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The questions and answers provided in this section are generated by an artificial intelligence model based on a summarization of user hotel reviews and hotel information.See more
They offer insights and recommendations from previous guests and hotel information to help future visitors enhance their stay at the hotel.
What are the main amenities offered at Grand Sirenis Riviera Maya Hotel & Spa?
The hotel offers a wide range of amenities including three pools, a lazy river, open-air lounges, buffet-style and eight other restaurants, 11 bars, a coffee shop, a disco, theatre, spa, mini supermarket, shops, laundry, medical center, and 946 suites.
What can guests expect from the hotel's rooms?
The rooms feature large beds, sitting areas, iron, flat-screen televisions, luxury bathrooms, gaming console, whirlpool and massage jet shower, in-room safe, bathrobe, slippers, hairdryer, mini bar, air conditioning, coffee maker, ceiling fans, microwave, WiFi, and work desk.
What are some nearby attractions to the hotel?
Nearby attractions include Yal-ku Lagoon, Half Moon Bay, Akumal Ecological Center, Hekab Be Biblioteca, Akumal Beach, Dolphinaris Tulum, Riviera Maya Golf Club, Aktun Chen, Cenote Chac Mool, Xcacel Beach, Jungle Place, and Xcacel-Xcacelito Sanctuary.
How is the cleanliness and maintenance of the hotel?
The grounds are beautiful and very well maintained, and the rooms are described as extremely clean. However, some guests have mentioned issues with the air conditioning and the quality of food in the restaurants.
What are some common concerns about the hotel's food?
Some guests have expressed concerns about the quality of the food, mentioning that it was terrible, horrible, and that they or their children experienced food poisoning. They also found it difficult to book reservations at the restaurants.
The questions and answers provided in this section are generated by an artificial intelligence model based on a summarization of user hotel reviews and hotel information.See more
They offer insights and recommendations from previous guests and hotel information to help future visitors enhance their stay at the hotel.
Book a Room with a View
Several guests mentioned that the views from the rooms were spectacular. Opting for a room with a balcony facing the beach or gardens comes highly recommended.
Explore Mayan Culture
The resort is inspired by Mayan culture, and there is a lot of Mayan history and culture to explore in the surrounding area. Consider taking a guided tour to learn more about this fascinating heritage.
Snorkeling and Beach Activities
Many guests praised the snorkeling opportunities and the quiet beach. Don't forget to bring your snorkeling gear and beach essentials for a relaxing and enjoyable time by the sea.
Dining Tips
While some guests enjoyed the variety of dining options, others were disappointed with the food quality. Consider exploring dining options outside the resort for a change of scenery and cuisine.
Wildlife Encounters
Guests loved the wildlife on the property, including monkeys, iguanas, and colorful birds. Keep your camera ready for some amazing wildlife photography opportunities.
Restaurant Reservations
Some guests found it challenging to secure reservations at the resort's restaurants. It's advisable to make restaurant reservations well in advance to ensure you can dine at your preferred times and venues.
Transportation and Excursions
Transportation to outside trips is readily available. Consider exploring nearby attractions such as Yal-ku Lagoon, Half Moon Bay, and the Akumal Ecological Center for a diverse vacation experience.
Room Comfort and Amenities
The rooms are equipped with a range of amenities, including large beds, luxury bathrooms, and in-room safes. However, some guests experienced issues with air conditioning and room cleanliness. It's advisable to communicate any concerns promptly with the staff for resolution.
Beach Cleanliness
Some guests expressed concerns about the cleanliness of the beach and the impact of tourism on the environment. Consider participating in beach cleaning activities and being mindful of environmental conservation during your stay.
Staff Service
The bilingual staff received praise for being friendly and accommodating. If you encounter any issues during your stay, don't hesitate to reach out to the staff for assistance.
Location
Carretera Federal Cancún - Tulúm, Zona Costera, Km 256.3, 77780 Tulum, Quintana Roo
What's nearby
- Xel-Ha Water Park8.5 mi
- Dos Ojos Cenote9.5 mi
- LabnaHa Ecopark Adventures11.6 mi
- Casa Cenote12.8 mi
- Tulum Monkey Sanctuary16.2 mi
- Cenote Zacil-Ha16.4 mi
- Cenote Santa Cruz Tulum16.4 mi
- Gran Cenote16.6 mi
- Sistema Sac Actun16.6 mi
- Tulum Mayan Ruins17.1 mi
- Tulum National Park17.1 mi
- Playa Paraiso17.8 mi
Policies
Check-in/Check-out | Check in anytime after 3:00 PM, check out anytime before 12:00 PM |
|---|---|
Cancellation/prepayment | Cancellation/prepayment policies vary by room type and provider. |
Essential information about Grand Sirenis Riviera Maya Resort & Spa
Low season | July |
|---|---|
High season | December |
Average price (weeknight) | $282 |
Average price (weekend night) | $357 |
When to book a room at Grand Sirenis Riviera Maya Resort & Spa
Price per night. Prices are not fixed and may vary with time.
Average nightly price per month
Average nightly price
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See most recommended stays in TulumGood to know
Value for money | 7.8 |
|---|---|
Distance to city center | 18.7 mi |
Nearest Airport | Cozumel |
Distance to airport | 24.3 mi |
Everything you need to know for your stay in Tulum
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