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The hotel is new, looks amazingly good, very modern design with all the facilities. The rooms are big, internet connection is available and free of charge, the spa and the huge swimming pools are a great place to spend your time in. Definatelly is the best hotel i ever went in. Excellent breakfast & cleaning service. The staff, at least the reception one, doesnt speak English so good..also internet is available in the rooms, but no wireless.
The hotel is new and gave a verry pleasent sensation.
This was our second stay at this hotel for this year. The only negative issue about this hotel is the quality of stuff, which is not so helpful as you would expect from a five star hotel.
The spa facilities and standard of accomodation was first class. The food was also good and the hotel was really well managed and very good value for money. The hotel would be considered of a high standard anywhere in the world and I would have no hesitation in recomending it. Resort was almost entirely closed in October only two hotels open and no bars or restaurants. we did however have a superb beach almost to ourselves.
The room was better than expected, we had a small kitchen area, two large beds, a settee, dinning table and chairs, a large balcony, a large shower plus a bath and two toilets, yes two. The evening meal was a good selection of food, but the food that should have been hot was luke warm but apart from that it was good. Breakfast was good
huge room, very comfy, pleasantly decorated, close to the sea, nice breakfast and dinner with many options to chose from, pleasant lobby bar with an excellent bartender a strange situation - a chambermaid knocked on the door and decided to lecture us how we should have used the "extremely expensive" tea facilities. to be fair, the rest of the staff were very polite and helpful, but this inappropriate for a "grand hotel" experience has put a new face on things
I liked the very spacious rooms and the large pools. Food is not at an adequate level given a 5 stars hotel. Travelling to the lobby all the time to get free internet access was painful and unnecessary IMO. Range of TV channels and pay-tv movies could use significant expansion (e.g. no cartoons channel; no cartoons pay-tv). Other minor things were nuisances.
great value for money
The hotel is new, close to the beach, with many swimming pools; the deluxe studio rooms are large and well equipped Although the hotel is very clean, insects make it through the rooms somehow, but I am sure the managers will be quick to address that
Executive studio was great !! Staff - very nice and helpful, everybody speaks English Indoor pool - very small; breackfast was very good, but we had lunch - and , as it was buffet, we did not have any meat to eat - only vegetables, cheese and some sausages. We did not find anything suitable for our 5 years old kid...
All the rooms have sea view and the food is very good and diverse. Great family hotel. Low quality drinks
We went there in May, right before the peak season. It was all-inclusive. Breakfast, lunch and dinner was all good, plenty of choices. Really value for money. Right at the beach, kids loved the kids pool with the slide. 1. The bathroom was a little smelly. 2. While the children were having a dart contest(game) with the animators(3 boys). When a young girl walked by, they asked the girl to join the game and ever since then they just kept flirting with her. Which I think they are unprofessional and shouldn't be doing in front of kids!
Hotel well located, very close to the beach, good food, nice atmosphere. Not very spacy rooms (double ones), service not always friendly, no indoor pool.
Excellent stay, we very much enjoyed our short holiday - 3 nights at H Kaliakra. We had a standard room which had a double bed and a single bed for our child, plus a coach to sit comfortably while watching TV. They had 2 Romanian stations which was a nice surprise for us. 2 cups and an electric boiler for making coffee or tea in the room, plus the minibar with a few basic items offered within the all-inclusive package. Great food variety, very good drinks, even international ones, plus very polite and friendly staff. And not to forget to mention the evening shows which were quite entertaining, it started each evening at 9.30 pm.We would recommend this hotel to anyone, especially tourists looking to more family oriented hotel. yes, we were disappointed they do not have a sauna/jacuzzi facility.
It is a very good hotel, located on the beach, very close to the natural reservation Baltata. As it is the last resort on the southern part of Albena, it is a quiet place. The services are high quality and there is a lot of good food to eat. Each day there are new dishes so the food is not boring. If you look for a quiet place with good food and service this is what you are looking for.
I stayed at this hotel with my husband and my 3,6 years old boy,and for sure we will go back for another vacantion.The location is excellent,right on the beach,the pool quite large and clean,was plenty of food and very good,lots of fruits and cakes.The room was ok,little small,but clean.It worth the money we payed and even more.We'll comeback for sure.
Nice looking rooms, quiet Bad food. From 8 people in our group, 6 were suffering from food poisoning (very severe diarrhea, vomiting). Most of the vegetables had at least strange taste (sour). Very little variations of food type, and general impression of bad food.Glasses were always smelling like they were not so well washed. Parking is a nightmare. I spent 30 minutes driving in circles, so I can find a spot where I can leave my car for unloading the luggage.Then I had 2 spend 2h in the evening, literally hunting for a parking place.And parking is paid! TV stations selection is poor. It did not cover my needs at all. Mostly Bulgarian and German stations, that are dubbing most of their broadcast. If you do not speak those languages, then there is nothing much left.
worth the money
Good food, free access to sunbeds Dinner time was too early (17.30 - 19.00). The room and bathroom were very small. No room cleaning in 3 days. No free alchoolic drinks on All Inclusive. Hard to find parking space.
Great animation team, good and diverse food, great price/quality. I'll be back next year. Great for children.
A very good price/quality ratio. We want to come again this year, is quite a good deal to come to this hotel with kids. There is an wide offer of food at the restaurant, a very pleasant set of pools and a lot of very entertaining animators. You won’t regret for sure. None
Nice hotel, friendly staff, excellent price for all inclusive at a 3 star hotel. There was a sanitation problem in one of the rooms.
The room was ok, but the bathroom was not renovated and you get the feeling that is not igienic.The restaurant was to crowded and sometimes no tables were available and olso it was very difficult to find cakes or some sortiments of food because they run out of this products very quickly.But if you can ignore the bathroom and the problems in the restaurant, you can have a pleasant stay for 3 or 4 nights. The bathroom and the restaurant.
The swimming pool looks better than in the images on the site. It is very nice and large.Rooms look pretty comfortable with one matrimonial bed and one single, so a couple with a kid will fit very nicely.There were fruits you could eat. Ice cream at the pool. Food quality was not too high and it definitely had a low variety from one day to another. Soups or impossible to be eaten, as they did not have any taste. Snacks at the pool were very poor, and very litle quantity for the capacity and the occupancy they have. It is not a big deal, however, it would be preferable to state that payments at the hotel reception are done in local currency and at an unfavorable exchange rate. You could at least not change you currency into Eur but directly into their currency.
Acceptable condition offered by this hotel, nice water pools, air condition doesn’t work in my room (only on ventilation). Please verify air condition status before check-in in the room!
Great pools for a 3 stars hotel and also good food. Little and dark room, at the first floor, lots of flies and there was a problem with the cold water which was not available at certain morning hours.
very low quality of food,nothing was fresh ;you can eat the same dish every time of the day,no fruits at all;we paid a different price than our reservation
I was also there last year, I liked it, I returned,.
The location was excellent, close both to the beach and the center of Albena. The food was very good, every day was something different to choose from, the pool was very clean, the beach is excellent with fine sand. The rooms are cleaned daily, the sheets every 3-4 days (only once per stay), the towels daily if used. The hotel is pretty old, the bath tub was rusty, the towels are pretty used (they need same new ones), the bath amenities are basics (no body lotion). There is no all inclusive bar on the beach, so if you want a beer you have to go back to the hotel. They could really place a bar on the beach.
Food has been excellent.Location is spot on.
I like the position, the seaview,
Great location on the beach. Good and tasty food. The room could be much cleaner.
located near the sea corresponds to three stars. in the bar a small variety of beverages are included in the All include
The big pools, big restaurants (at the hotel and at the beach), animation team, lots of trees and gardens surrounding the hotel. Room too small in Ralitsa sector K.
The staff was really nice, good food, good entertainment, nice pool areas Not enough night activities
All the buildings were surrounded by trees The room cant be called a 4 star hotel, neither the bathroom. I would put it somewhere between 2 and 3 stars. Tha blancket were stained, and old. Our window bathroom was on the hotel hall, not outside!
I only liked it is close to the beach, in rest..... nightmare! Mi-a placut numai faptul ca hotelul era aproape de plaja, in rest...un cosmar! I did not like anything, absolutely anything! A filthy hotel, when I mean filthy, I mean it stinks like piss both in the room and the holway! The hoteh has nothing to do with 3 star clasification, not even with 2 stars! I do not recomand to stay there! Nu mi-a placut nimic, absolut nimic! Un hotel imputit, cand spun imputit ma refer la faptul ca putea a pisat, atat in camera, cat si pe hol! Hotelul nu are nimic de-a face cu clasificarea de 3 stele, nici macar cu 2 stele! Nu va recomand deloc sa va cazati acolo!
Close to the seashore. Very clean. The prices did not match the booking (although they were close). The staff was totally unaware of anything. They didn't know the prices (we've been given at least 5 different numbers), let alone exchange rates. The hotel does not accept credit cards of any kind, even though they do have marks stating that! I was amazed that the fridge was at extra cost!
It's a quiet hotel but this and the cleaning of the rooms are the only advantages.. the breakfast is not very good with many types of food but not with a very good quality. hotel staff is not enough educated , they are impolite and their behavior should be modified. my advice for all of you is to go at hotel dobruja which has a better quality
-the reservation was correctly followed, the hotel is very close to the beach and to the center of Albena, it was not crowded, it was quite inside, furniture is relatively new, staff was very kind, the atmosphere was very relaxing and pleasant The breakfast: Coffee was a disaster, food was predominantly "ready to eat" or "microwaved" type of food, which is not typical for Bulgaria. And cleanliness of the room.
staff were greatalos bar staff no
Friendliness, Cleanliness, Situation.
The location and the breakfast are really great! If you wanna really enjoy your vacation at the sea side, then this hotel will not be the right place to stay... Not clean (cockcroaches!), bad smells. The stuff let you feel, that your problems with the hotel are yours, not their... This hotel needs a renovation in every meaning.
Cleanliness of the room. Lack of AC n the room & breakfast may only be served in another hotel, also w/o AC which was necessary when outside was over 35 Celsius degree.
Clean pools with more trees around Not much diversity on food
Sport activities, overall design of the facility and the restourant, daily entertainment. Extreme noise until early morning 4-5am by people allowed to dring outside of the lobby, below ouroom. We were told all rooms are noisy. Food in the restourant blant, our kids got sick as many other kids, might be related to the food. Room was not cleaned one of the days. Two double beds were actually one single and one double. The extra bed was a foldable armchair, not comfortable.
I liked the pool, the animation program for the tourists and the ratio money-quality was quite good. I enjoyed the bulgarian food. The beatch is rather far from the hotel.
The swiming pools and the nature The food was poor, the room was not cleaned during our four days stay and the staff was very unkind
Swimming pool, check in sooner than 2pm, value for money Staff (unprepared)
It was a nice stay due to the budget. If it would have been more expensive it would have not worth it. The hotel has six pools and a pool bar. They are excellent. The room is large and clean. The restaurant I did not like it. The food I did not like it. And I even found a bug in a plate. Also, I did not like that we had to leave the pool at 6 pm and the all inclusive bar were open until 11 pm. After this hour we had to pay.
easy access to the beach. the room was very dirty (towels; floors; bathroom;). for every service even for soap and toilet paper you must go to the reception and ask. was very hard to get a smile from the staff (bar, restaurant or pool).
the all inclusive price in the second half of august was very good,and the beach too
Nice place for that money, all inclusive is on the level Poor cleaning service, the day before we set off they took out the old towels and did not bring clean ones. No complains helped.
a confort stay, clean room, good staff, good parking in front of reception desk,good food, nice swimingpool distance from the beach, a lot of stairs
Pools , restaurant , terrace , in a word : relaxing. It is a nice and fair place to spend a relaxing holiday. Nothing that could matter.
Food,clean rooms, excellent beach, good staff Some of the rooms are towards the street and are noisy because of cars and a nearby outdoor club. The others are excellent.
I liked the room,the cleaning ladies did a good job. The restaurant and the therass weren't really clean.The coffee machines were out of water or coffee too often
The pools are excellent, suitable for all ages! It's a very nice and relaxing location for families. The room could be cleaner.
good breakfast staff unpolite (mainly cleaning services)
Good breakfast! Cleaning personnel is unpolite. Then on website check-in is 14:00 but I had to wait mar than 1h and half to check-in.
The silence at the hotel... perfect for relaxing. The all inclusive package (bar included) no air conditioned, bad elevator, that's all ;)
Clean air, green scenery, nice and quiet. The staff does not speak English. There is no air conditioning and no WiFi or at least it wasn't working then, and it's not free anyway. The lobby gets a water cleaning every hour or so from the cleaning staff, but without air conditioning the humidity stays at 100% all day long, and with an average temperature of 30C it's a risky business to wait in that area for more than 5 minutes.
The bathroom was too small and the shower was attached by an incredible small sink so everything in the bathroom gets wet while showering, even the toilet paper and your clothes. More than that, the water comes into the room so the carpet gets wet also, I found this very uncomfortable. Stuff at the reception desk find very difficult to use our Visa card so they suggested us to pay by cash instead
This hotel is completely outdated and need a big face lift. The breakfast menu wasn't geared towards Irish or English people. Only went once during our stay. We had booked in for 6 nights but only stayed for 3 because there was no air conditioning which in this day and age is totally unaccepable in such a warn county and it was very noisy early in the mornings with young children crying. We didn't get one nights sleep due to the heat and the crying children. There wasnt even a fan available from receiption to hire.
Very good value for the money, the hotel have a good and relaxing location, the staff was frendly and they haeve diversified food
1.food 2.atmosphere reception desk personnel was not too eager to help
Very good ralitsa hotel we hope will return. it was very nice and many facilitis,the poor was great .go ahead!!!!!!!!!
Ultra all inclusive.
Close to the sea, the pool Staff could be more friendly and shoul speak better english (it's hard to communicate with some of them)
Great value, good food and drinks (all inclusive). Excellent entertainment team!
Very comfortable. Good food, good beach, perfect for family.
Location which is optimal for a family with children. Too bad it has a lot bad points. I would not recommend it unless significant improvement is proven. Arabela is a 2 star hotel in terms of staff and utilities. Location is very good for a family but too bad that the services are so poor. No value for money at all. I recommend a quick and significant improvement of staff behaiviour and services like room cleaning, hospitality, etc.
A comfortable hotel with good although basic facilities and friendly staff. All-inclusive deal is excellent value for money, food is very good, big choice, well cooked, always plenty available and lots of fresh fruit. Room was good size with small balcony, very clean, with air con. very pleasant park surroundind hotel, good sized swimming pool for swimmers (depths from 1.70 to 2.00 metres) plus great childrens pool. Excellent sandy beach. Perfect place for family holiday The distance to the beach was about 400 metres as described in hotel info but what was not mentioned that this included 165 steps back up from the beach to the hotel. Good exercise but not good for physically challenged.
it's in the quiet part of the resort; the pool was ok; overall it was ok for the money we gave the food could have been much better and I didn't like the the queus during lunch and dinner
that is close to the beach, although the beach is not in front of the hotel dishes were not washed carefully and the food is not so varied
Close to the sea, quite place, comfortable for children It would be better to state some rules in the hotel restaurant, .e.g. not to permit wet swimming costumes and beach towels as a clothing there. As well as children under 12 years shold be accompanied with the adults while taking food.
The location is perfect, very close to the beach, ideal for young families They have a problem with cleanness of the hotel as well as with the plates, cutleries and cups. Sometimes it was really very bad and you had to really watch for a clean one. As a bonus me and my husband caught some virus (eating only in the hotel all inclusive) and we had a big stomach problems and based on the info from the Doctor which we had to call we were not the only ones…
Great value for money, close to the beach, the food was ok . Sun beds and umbrellas (2/1/room) at the swimming pool and beach - included in the room rate.
the location near the beach is excellent and the enterteinment program for children was ok
Excellent location, very close to the beach and the center of the resort, great animation program for children and entertainment for adults, nice pool, good food. Could not drink the beer or the wine. Poor cleanliness of rooms and restaurant. Weird smell in the lobby.
checking in after 2 pm;more fair would be 12:00, with lunch also in the arrival day
The location of the hotel is very good, directly on the beach. The beach and the water are very clean. Rooms are spacious and they are clean. Food is enough and it is good and fresh. Sometimes the reception is crowded and you have to wait a little bit to make the check-in and the chek-out.
we enjoyed the location, the hotel is located directly on the beach and we were also able tu use the big pool of hotel gergana food wasn't really good, seeing other guests almost fight over it, didn't make it better either. sheets and towels were poorly changed. staff was rather unfriendly. we had to call the reception and go personally there 4 times in one day just to have our towels and bedsheets changed, which was then made around 11.30 pm. we were there for one week; three nights during this week, from 11 pm til 5 am we did not have any running water. there was also no running water during two afternoons. i don't think that there's anyone who can enjoy that, thinking you can't even use the toilet because you can't flush afterwards, not to speak about taking a shower when you come back from the beach or a walk later in the evening.
The food was very good, the hotel was very clean, the animation team did some nice games. The hotell staff are treating romanians badly.