Albena Hotels

Hotel well located, very close to the beach, good food, nice atmosphere. Not very spacy rooms (double ones), service not always friendly, no indoor pool.

We went there in May, right before the peak season. It was all-inclusive. Breakfast, lunch and dinner was all good, plenty of choices. Really value for money. Right at the beach, kids loved the kids pool with the slide. 1. The bathroom was a little smelly. 2. While the children were having a dart contest(game) with the animators(3 boys). When a young girl walked by, they asked the girl to join the game and ever since then they just kept flirting with her. Which I think they are unprofessional and shouldn't be doing in front of kids!

Nice looking rooms, quiet Bad food. From 8 people in our group, 6 were suffering from food poisoning (very severe diarrhea, vomiting). Most of the vegetables had at least strange taste (sour). Very little variations of food type, and general impression of bad food.Glasses were always smelling like they were not so well washed. Parking is a nightmare. I spent 30 minutes driving in circles, so I can find a spot where I can leave my car for unloading the luggage.Then I had 2 spend 2h in the evening, literally hunting for a parking place.And parking is paid! TV stations selection is poor. It did not cover my needs at all. Mostly Bulgarian and German stations, that are dubbing most of their broadcast. If you do not speak those languages, then there is nothing much left.

Good food, free access to sunbeds Dinner time was too early (17.30 - 19.00). The room and bathroom were very small. No room cleaning in 3 days. No free alchoolic drinks on All Inclusive. Hard to find parking space.

The swimming pool looks better than in the images on the site. It is very nice and large.Rooms look pretty comfortable with one matrimonial bed and one single, so a couple with a kid will fit very nicely.There were fruits you could eat. Ice cream at the pool. Food quality was not too high and it definitely had a low variety from one day to another. Soups or impossible to be eaten, as they did not have any taste. Snacks at the pool were very poor, and very litle quantity for the capacity and the occupancy they have. It is not a big deal, however, it would be preferable to state that payments at the hotel reception are done in local currency and at an unfavorable exchange rate. You could at least not change you currency into Eur but directly into their currency.

Great animation team, good and diverse food, great price/quality. I'll be back next year. Great for children.

Acceptable condition offered by this hotel, nice water pools, air condition doesn’t work in my room (only on ventilation). Please verify air condition status before check-in in the room!

................................ .....................................

The location was excellent, close both to the beach and the center of Albena. The food was very good, every day was something different to choose from, the pool was very clean, the beach is excellent with fine sand. The rooms are cleaned daily, the sheets every 3-4 days (only once per stay), the towels daily if used. The hotel is pretty old, the bath tub was rusty, the towels are pretty used (they need same new ones), the bath amenities are basics (no body lotion). There is no all inclusive bar on the beach, so if you want a beer you have to go back to the hotel. They could really place a bar on the beach.

-the reservation was correctly followed, the hotel is very close to the beach and to the center of Albena, it was not crowded, it was quite inside, furniture is relatively new, staff was very kind, the atmosphere was very relaxing and pleasant The breakfast: Coffee was a disaster, food was predominantly "ready to eat" or "microwaved" type of food, which is not typical for Bulgaria. And cleanliness of the room.

Cleanliness of the room. Lack of AC n the room & breakfast may only be served in another hotel, also w/o AC which was necessary when outside was over 35 Celsius degree.

I liked the room,the cleaning ladies did a good job. The restaurant and the therass weren't really clean.The coffee machines were out of water or coffee too often

The pools are excellent, suitable for all ages! It's a very nice and relaxing location for families. The room could be cleaner.

I liked the pool, the animation program for the tourists and the ratio money-quality was quite good. I enjoyed the bulgarian food. The beatch is rather far from the hotel.

Clean pools with more trees around Not much diversity on food

Sport activities, overall design of the facility and the restourant, daily entertainment. Extreme noise until early morning 4-5am by people allowed to dring outside of the lobby, below ouroom. We were told all rooms are noisy. Food in the restourant blant, our kids got sick as many other kids, might be related to the food. Room was not cleaned one of the days. Two double beds were actually one single and one double. The extra bed was a foldable armchair, not comfortable.

Very good value for the money, the hotel have a good and relaxing location, the staff was frendly and they haeve diversified food

Good breakfast! Cleaning personnel is unpolite. Then on website check-in is 14:00 but I had to wait mar than 1h and half to check-in.

This hotel is completely outdated and need a big face lift. The breakfast menu wasn't geared towards Irish or English people. Only went once during our stay. We had booked in for 6 nights but only stayed for 3 because there was no air conditioning which in this day and age is totally unaccepable in such a warn county and it was very noisy early in the mornings with young children crying. We didn't get one nights sleep due to the heat and the crying children. There wasnt even a fan available from receiption to hire.

Everythink, the reception making the exception The reception- no organisation for receiving the guestes.

Enough parking spaces, good food, clean swimingpool Lack of air conditioning

Location which is optimal for a family with children. Too bad it has a lot bad points. I would not recommend it unless significant improvement is proven. Arabela is a 2 star hotel in terms of staff and utilities. Location is very good for a family but too bad that the services are so poor. No value for money at all. I recommend a quick and significant improvement of staff behaiviour and services like room cleaning, hospitality, etc.

1.food 2.atmosphere reception desk personnel was not too eager to help

it's in the quiet part of the resort; the pool was ok; overall it was ok for the money we gave the food could have been much better and I didn't like the the queus during lunch and dinner

A comfortable hotel with good although basic facilities and friendly staff. All-inclusive deal is excellent value for money, food is very good, big choice, well cooked, always plenty available and lots of fresh fruit. Room was good size with small balcony, very clean, with air con. very pleasant park surroundind hotel, good sized swimming pool for swimmers (depths from 1.70 to 2.00 metres) plus great childrens pool. Excellent sandy beach. Perfect place for family holiday The distance to the beach was about 400 metres as described in hotel info but what was not mentioned that this included 165 steps back up from the beach to the hotel. Good exercise but not good for physically challenged.

The hotel is situated right on the beach. 30m. from the restaurant to the sea. Our room was cleaned on the 5th. day and even then the towels haven't been changed.