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Pros: Flying Business with them couldn’t have been better. The 10 hours flight didn’t feel that long thanks to the first class service
Cons: Th flight from Istanbul to Saint Petersburg though was in an old Airbus 319-100 that should be retired or upgraded soon. Unfortunately I lost my Vaccination Card boarding this last flight. Is there any way I could get it back?

Cons: everything sucked time bery bad servive starfed on flight nonacolok was sergvedngypu ilt was really disappoinyling includigbymkthrvlounhr aothee airlione

Pros: Customer service

Pros: Pilots were good, they provided a smooth ride.
Cons: Nothing better than other competitors (Qatar Airlines). Turkish Airport had poor washrooms and seatings (not expected from a European country). Flight from Turkey to Pakistan was without earphones, you had to beg for it. Less professional airline crew.

Pros: Layflat bed
Cons: Turkish airlines desk crew in DC. Really old aircraft with problems with recliner in business class from IST to LHE. Wooo likely not fly Turkish airlines in future

Pros: Dc to Turkey flight. Great ++ Turkey to Delhi. Ok —
Cons: Flight from Istanbul to Delhi was nightmare. It was like a local flight. Nothing called as comfort was there. I had to pay my own $ for alcohol and some snacks and 1 extra burger.

Pros: I did add a wheelchair, they just provided it at Dallus airport. During conneting flights they did not take care of my mom. She has orthrytis and was not be able to walk long distance, but no body provide her wheelchair and did not help her to find a gate for her next flight. It was really disappoin

Pros: The flight crew was excellent IAD to IST.
Cons: The customs process takes too long to make domestic flights in time. I ended up missing my connection to Antayla because the customs line was too long, so I was re-booked for a later flight departing 7+ hours later. I think in the future kayak needs to ensure at least 2 hours for a connecting flight

Cons: The seats are so small and place was very squeeze

Pros: Onboard the flight service was fine.
Cons: The crew at check-in & at boarding checked me in to fly to Tel-Aviv (transiting at Istanbul) without any comment on visa or passport at Washington D.C. In Istanbul, I was not allowed to board on the flight to Tel-Aviv. I was not allowed to stay in Istanbul. Crew (Erin Uler) who stopped me from boarding the flight said he would help, but disappeared. Othes kept sending me back and forth between transfer desk and sales desk with inconsistent advice every time. I had no way out, so decided I will fly to the closest European country. This was after I had been back and forth for 7 hours. I had to pay full for flight to Greece. I asked to be sent back to D.C. they could not even work that out. I have a return ticket to fly back to Washington D.C. with Turkish Airline on 1 Jan and they said they will need to re-ticket my paid return flight as well. Turkish airline crew did not would not help me fix my return flight back to D.C. They have asked me to contact the agent ( Kayak). Now I am stuck in Athens, a country I have never visited nor planned to. My tours & accommodation, all paid for in Israel, I have lost. I had a tour fully paid in Israel. I have no ticket to return back to D.C. even though I paid for ticket with cancellation insurance when I bought the ticket. The advice between Turkish crew who checked my passport (official) while I was flying out of D.C. vs the Turkish crew who stopped me from boarding was inconsistent. If I had been stopped in D.C. I wouldn't have had to face the events that followed. Now I have lost my tours, hotel in Israel. I had to pay extra for flight to Athens and I am paying for hotel and sundry in Athens while waiting for flight out. Turkish crew at Istanbul were not only unhelpful but rude and inconsistent. While I was waiting for 8 hours for a firm information, shouting matches between Turkish crew and customers went on at least a dozen times. Inconsistent information from Turkish staff has led me to be currently stuck in Athens. I am waiting for a way back to D.C. There should be a rule that fines an airline if they board people without accurate visa papers and they fail to check it. There should also be a fine to the airline if they stop people from boarding at a transit airport leaving passanger stranded with nowhere to go or return. I ask this issue to be looked at, as I am currently stuck in Athens. I need a ticket to go back to D.C.

Pros: Nothing. I guess the fact that I made it to Israel?
Cons: Your incompetent agents messed up my reservation multiple times. They called my home and emailed asking for a payment, even though my client bought the ticket for me. Then, when I was checking in I realized my name was wrong even though my client has a document that proves she typed the right name. Finally, and AGAIN KAYAK, I arrive at the airport and Turkish Air says the ticket is booked but not ticked. So I had to jump on a 30min wait over the phone trying to solve issue after issue. Never doing business again with Kayak.

Pros: The crew were all very polite and friendly.
Cons: Nothing to complain about!

Pros: Service was great, very polite crew. The food was so far the best comparing with other airlines I flew with. Planes were clean.
Cons: The flight arrived with delay in Istanbul. The connecting flight was delayed as well. Hopefully I won’t experience that on the way back. One of the passengers said that flights are always delayed when arriving to Istanbul waiting for gates.

Pros: Boarding was on time and We arrived on time.
Cons: Plane was smaller than normally flown. No room at all. 2-4-2 seat rows.

Pros: Easy booking on Kayak! Good service overall.
Cons: Seats were uncomfortable, it was really hot! Not enough air conditioners.

Pros: I had empty seats next to me
Cons: The guy that checked me in was very rude and wasn’t smiling at all and then he showed my passport picture to his colleague and they both started laughing. I was trying to use the restroom on the plane but there was a person in there for a long time; I waited outside patiently and then when I got in I brushed my teeth and used the toilet. It didn’t take me that long but the flight attendant knocked hard on the door but she didn’t do that for me with the other guy. I didn’t feel welcomed at all from the crew honestly.

Pros: Loved the entertainment options!
Cons: The crew seemed to be pretty busy

Cons: Seats are too cramped and not enough leg room. Plus our seats did not recline which is painful on a 10 hour flight. The flight attendants and front desk workers had an attitude as well.

Pros: One of the ticket agents, Diego McNuss, was especially kind and helpful when we checked in. He is a credit to the company. Also, so many special touches on the flight, like the warm wipe and the bag with the socks, etc. Also very kind flight attendants.

Cons: Late into the flight there appeared to be a medical emergency taking place just a few rows ahead of me. No announcement was made; it was as though we were expected to ignore the situation. But with the lights in the cabin turned on, a small crowd gathered, and the passenger being vocal in his distress .. . a brief announcement would have been nice: Situation under control, no need to worry, flight will continue as scheduled. The passenger had a relapse a few hours later - again no acknowledgement from the crew to reassure those of us who could hear his cries of distress.

Cons: There was a female attendant who as soon as I got to my seat asked me to stop blocking the aisle. I found this very annoying because I'd only just stopped at my seat. I found her manner disrespectful.

Pros: Friendly. Lots of food and accessories.

Cons: The seats were cramped together

Pros: Treated very poorly no hotel stay in the airport for 24 hour
Cons: Nothing

Pros: We travel with our 18 month son and the crew was really Profesional, they gave us little souvenirs for my son, the food was delicious, free alcoholic drinks, they were over my expectations. I definitely will fly again with them.

Pros: Loved the selection of movies. Airplane seats were comfy. Departure and connections were on time.
Cons: Flight attendants were very slow to respond to requests and when an old passenger threw up, they didn't offer him help. They just sprayed the area and left the yuck instead of cleaning up immediately, despite my numerous requests. So you can imagine the smell.

Pros: Care packages, the hot washcloth, the little details on the toilet and the choices
Cons: It seemed the flight attendants were annoyed by the passengers. Heard there was one food Cart missing so that may have caused the briskness in attitude. Seats weren't as comfortable as I was hoping

Pros: The entertainment was excellent!
Cons: The comfort level for that long of a flight was very poor. Seats are way too close together. There is no knee room from the seats at the front at all. People operating their video monitor is a disturbing fact for the passengers who sits in front of them.

Pros: In flight entertainment is great! Good selection of movies, nice screens.
Cons: No vents at seats on Airbus 300, AC was set at high temp so I was frequently way to warm to be comfortable. This is on both our main flight to Istanbul and our short transfer to Athens. Drink service did not start until 2 1/2 hours into flight. You get what you pay for I suppose. Still 10.5 on a hot plane!!! I usually need a jacket. Food was ...awful.

Pros: No delays Courtesy of crew Very pleasant fly

Pros: Offered us a free meal for the poor service.
Cons: Old, uncomfortable plane. Took off 30-40 minutes late. Poor quality food. Circled Istanbul airport for 15 minutes without any communication. Flight arrived late, but no info. on connecting flights provided. At least eight passengers ran through the Istanbul airport to catch the connecting flight to Rome and, despite the fact that the plane was still at the gate, the gate staff person would not allow any of us on the flight. Customer service staff were unhelpful and had a negative attitude. The transfer were helpful.

Cons: Seats were cramped. Narrowest aisles I have ever seen on a long distance flight.

Cons: Seats were horrible - I've never been so uncomfortable on an international flight. Also, seat was broken and I couldn't push it back for sleeping. Flight attendant tried to help be but seat was broken

Pros: Amazing food. Can't believe how good the desserts were. Entertainment also top notch.

Pros: Service was exceelent and all crew staff were professional and friendly and courteous.

Cons: We end up spending almost 1,200 use extra to reach Washington and return to Yaounde.

Pros: The entertainment and food choices are great, and staff is kind and ready to help.
Cons: The line to check in & get our boarding passes was ridiculously long -- it took us about an hour of just waiting in line before even getting to security.

Pros: Honestly, not very much. The Entertainment system kind of worked, although the touch screen barely worked, and the movie selection was mediocre.
Cons: Very old plane, with barely any leg room, poorly functioning seats that didn't recline--and when others recline, I couldn't even open my tray table. The crew was incredibly rude and generally unhappy to help--a consistent show of attitude, as if WE were a pain to service, when just asking for water/tea because they kept skipping us! The food also was really bad, nothing like it used to be. By far the worst Turkish Airlines experience I've had, and I may reconsider booking in the future.

Cons: I booked my flight with Turkish Airlines for June 28th at 11:05 pm. A few hours before my flight, there were bombings in the airport in Istanbul, which was where I was flying into. I tried for hours to contact Turkish Airlines and their phone was disconnected. I could not reach anyone to try to re-schedule a new flight or to ask if the flight was going to be re-directed. I received no information and ended up having to book a new flight for the next day. After my flight had already left Turkish Airlines posted on their website an alert. I am shocked that it took so long to post any information and I am very upset that I was unable to reach customer service. I will NOT be choosing this airline to fly on again.

Pros: Excellent service and food.
Cons: None

Pros: Service was outstanding!
Cons: I have no complaints!

Cons: Absulotely nothing.

Pros: The planes were clean and staff really helpful. The actual flights were great.
Cons: At Istanbul the staff in the airport were confused about where the gate was and we missed our flight and then we had to purchase new tickets. And they did not honor our original tickets. That was almost 900 dollars gone because they would not honor our tickets. I am hoping for a refund.

Cons: Bathroom very dirty with odors!

Pros: Food was good. Service was excellent.
Cons: Nothing.

Pros: Excellent flight experience
Cons: Delayed arrival meant my luggage didn't make connecting flight. Bad!

Pros: I like everything. Flight was so good.
Cons: I like everything.

Cons: There is a sthg in the food which was plastic.and it could be really dangerous for me.I showed the hostes and said they could change in flight from istanbul to izmir.

Pros: Nothing
Cons: Never returned my money when the flight was canceled

Pros: Lufthansa is an airline that prides itself on timeliness and service. The boarding procedure was very good, food was very good and service was excellent. I have flown with Lufthansa before and they always prove to me that I’ve made the right choice booking with them!
Cons: The weather, we hit some turbulence which is beyond the Captains control. Seatbelt sign came right on and even with that we still landed about 20 minutes early in Frankfurt

Pros: Crew
Cons: The transfer at Frankfurt was a horrible experience. The terminal for departure was all the was at the other side of the airport. Leaving me barely enough time to transfer.

Cons: Flight delayed and I missed connection

Pros: The crew was good and the food from Frankfurt to Abuja was good
Cons: The layover time was extremely too long and would even be longer during my return

Pros: There was a good amount of leg room and the seat reclined to a comfortable position to sleep.

Pros: The large amount of entertainment to choose from was very nice.
Cons: Timeliness and comfort in seats could be better.

Pros: They give you food in this airlines. Crew was nice always serving drinks.

Pros: Loved the food and drink service.
Cons: Did not like how far back the seat in front of me went. Causes a cramped ride.

Pros: crew wasn't friendly, seats are very narrow and uncomfortable
Cons: FOOD WAS DISGUSTING !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

Cons: Flight delay for 4 hours due to airline maintenance. Missed connection. They also messed up frequent flyer credit and very leather support in Frankfurt for connection. 2 agents only for plane all of people with missed connection. Lame meal allowance.

Pros: One of the best flights (airline) I have ever flown. GREAT crew that were kind, pleasant and helpful. ZERO attitude. I def will fly with them again in the future.

Cons: More tasty food.

Pros: Flight attendants were excellent and very accommodating.

Cons: The Soviet Union wants its airline back. This was perhaps the RUDEST airline experience I've ever experienced. I was at Frankfurt (FRA) airport waiting to board Air Moldova Flight 864 to Chisinau (KIV). Due to a delay caused by Frankfurt security (and no fault of my own), I was delayed in reaching the gate. Since it was past my boarding time, I grabbed my bags from the conveyor belt once past security without having time to repack. I arrived at the gate and the extremely rude Air Moldova gate agent on duty yelled at me and demanded that I give her my boarding pass. When I told her I needed to pack, she yelled that there was “no time for that”. When I searched for my pass, she again yelled and said “NOW!”. When I told her that it was not my fault that I arrived late since there was a delay at security, she said “Not my problem!”. After she checked my boarding pass, I tried to repack and she again yelled “There is no time. Go to the bus NOW!” I once again told her that it was not my fault I got delayed and she again yelled “NOT MY PROBLEM”. In addition to rude employees, the airline is clearly in violation of safety regulations. The safety card in the back seat pocket was written in ARMENIAN – and Armenian only, thanks to the plane having been leased and Air Moldova not appropriately changing the safety cards. How did they expect people who read Romanian or Russian (the local languages) or English to understand it! On top of that, the plane was easily 20 years old or more and dirty. If they can't even keep a plane clean or have the appropriate safety cards, what else are they not maintaining. Do not fly this terrible airline!

Cons: Great airline

Cons: Tight seating

Pros: Everything
Cons: Nothing

Pros: Lufthansa is a great airline. My problem is Kayak, who sold the tickets to us.
Cons: You, Kayak, sold me economy tickets. When I checked in online I saw it for the first time that our tickets were Economy Light. So even though we are Frequent Flyers, we payed $220 for three checkin luggages. I intend to dispute this case.

Pros: Plane and service was excellent

Pros: The incrediblesmoothness of the flight: the lane to Frankfortwas a dream plane, and the pilots are to be congratulated.
Cons: nothing

Pros: Crew and flight were great,love the hot towels,constant drink service,clean up after
Cons: Food wasn't the best I ever jad on a flight,only reason this flight didn't get solid 5 stars from me!!

Cons: The flight was delayed twice and the gate was changed...

Cons: Too hot on plane but food was more ham expected and drinks were appreciated

Cons: Very hot throughout the entire flight.

Pros: The crew was very friendly.
Cons: 1. There was no beverage service before the meal - that's new to me (travelled 4x around the globe, mostly with LH 2. It took 3 people to open the meal seal with the plastic knife ... 3. You need a written contact with your neighbor about the foot placement - space is so narrow, you need to take turns if you would like to come off the plane without back injuries 4. New custom: serve coffee AFTER breakfast 5. Nobody walked around with water or juice between the meals - you had to wake your neighbor since climbing over someone is no longer possible [either] 6. If you have 2 beverages on your tray and your neighbor needs to get out, you need a third person to assist (impossible to get out of your seat with 2 beverages in your hands (we tried it!) - just too narrow (even for a European Teenager) 7. It was not clearly visible who boards where. An Economy couple standing patiently in line at the Wong boarding line was sent back to the end of the long economy line - although NOBODY was in the business line

Pros: Flight on time and excellent service.
Cons: Food was not great.

Pros: Boarding was fast. Lots of bathrooms.
Cons: wifi was really bad, and they said that's how it is poor choice of movies cramped seats poor food choices

Pros: Wasn’t Lufthansa, was Singapore Airline from Ny to Frankfurt.Was excellent definitely.

Pros: The plane, entertainment and crew (except for the one flight attendant who seemed to think she was too good for the job). The personal at the airport were very helpful.
Cons: A flight attendant was impatient with children, cranky and rude. Other members of the crew were very friendly and let my son check the second floor and cockpit. There was only one choose of main course.

Pros: The staff was kind and friendly (which always is the case with Lufthansa!). I felt like more than just a passenger but as a cared for customer.
Cons: The premium economy seats, while more spacious, were not much more comfortable. They reclined to the point that it was awkward when using the leg rest. Would be better if the leg rest could raise a little higher..

Pros: Nice plane, airy. Lufthansa crew are always nice.
Cons: Chaotic check-in. I'd checked in and selected seats in advance. But flight was overbooked and I got a standby ticket with no seat while my 4 family members, including 3 on the same reservation, were seated. I had to stand in line as a standby, and then was assigned a seat that didn't recline at all -- not the best for an overnight flight, and having planned, checked in and gotten a seat, IOW done what I was supposed to, it wasn't a nice way to be treated.

Pros: Good aircraft, great crew
Cons: Flight was 3hrs delayed due to late arrival of the aircraft

Pros: Efficiency and level of care, quality of food and drinks, not to mention the entertainment on Lufthansa Airlines!
Cons: Nothing to write here, whole experience was excellent!

Pros: Had a very comfortable journey. Nice and friendly crew. Amenities at Frankfurt were excellent.

Pros: service crew

Pros: Staff is super friendly and works hard to accommodate your needs. This flight also so happened to be empty so I got to lay down and nap haha.
Cons: Nothing. Everything is great. I'm just writing these words so my review hits 50 characters.

Cons: Needed more option in sports. Specifically Cricket

Cons: The person behind me complaining when I put my seat back. I had to do the whole trip from ny to Egypt up straight. Both flights the people kept pushing on my seat and told me to put my seat up. I didn't want problems so I did.

Pros: 2 hours delayed in Munich

Pros: I bought the premium economy seats for extra room and I was not disappointed. The extra room was great. The in flight entertainment was very good as well. Lufthansa's food was excellent.
Cons: The outer window pane had a lot of condensation on it and I could barely see out the window, and I love looking out the window during take-off and landing and I couldn't see much.

Pros: Good things: 1. The boarding process is very great. The staff doing check-in is very professional. 2. Food on the plane is good, I choose beef stack.
Cons: Things I don't like: 1. My seat was the 1st-row aisle seat. OMG, the seat is extremely small, my legs were very very uncomfortable. I would rather sit another regular seat instead of the 1st-row aisle seat. Usually, I sleep on the plane during whole flight, but this time I could not sleep at all. 2. There was a curtain which separates the business class and economic class. As the 1st point, my seat was the 1st-row aisle seat, so the curtain hit me every time the crew went through the curtain, which is extremely annoying. 3. The Entertainment screen is so difficult to use, either hard to touch or so slow.

Cons: Flight was overbooked with many.people being on standby. The crew at the gate was unhelpful making entire experience more streafull than necessary without clear rules how the seats will be assigned (whether we should wait in line or they will call us by names). The flight was 2h delayed in NYC because of the mess at the gate coating me a missed connection to Denmark (not that it was necessary have Lufthansa put any effort in speeding up.my transfer like pick up at the gate, gate information before I left aircraft or even as I approached a desk I. Frankfurt as the conneecting flight was late too). On top of that mess I have not gotten my speciality meal and eintertaiment system was malfunctioning the entire flight. Crew could not be bothered with bringing over water and didn't exactly respond to call button.

Cons: The entertainment system was down half the time of the flight

Pros: Entertainment and staff were great
Cons: It wasnt comfortable and i wasnt able to sleep at all

Cons: Not enough space in between seats

Pros: Good staff, comfortable seat
Cons: The transfer from one Lufthansa flight to another

Pros: Handling crew was great . Seat was comfortable!!! Meal was very good and tasty

Pros: Food service , steward-ess were personable, seats were comfortable, good leg room,
Cons: Very few good Obie's to choose from.

Pros: I had a very short (perfect timing) stopover on my way to Bucharest.
Cons: Dirty plane, apparently not cleaned from the previous flight, since there were crumbs everywhere on the floor.... Unfriendly crew, non accommodating, not helpful, or not even following on questions/ requests from passengers. I don't expect a luxurious meal for an economy class ticket, but the food could have been better ( and it is - with other airlines). Some fresher bread - and more eatable - would have been very good. The movie selection was poor - only old, badly rated movies. I know it can be way better than this - with other airlines. Overall I was unpleasantly surprised - very surprised.

Cons: an excellent early Sunday morning flight to Frankfurt; overnight check-in convenience for large luggage pieces and easy security access to the boarding gates

Pros: Efficient timely.

Pros: Clean and new planes. On time.
Cons: On the transatlantic flight the crew was unattractive and somewhat rude. They skipped our entire row serving morning refreshments and then complained and tried to shame us all for calling them back. Food quality was on par with Alegent Airlines. We even got charged for one piece of checked luggage 46lb on a international flight. That was a first!!!

Pros: Good experience, service was good, and attendants were courteous

Pros: Decent amount of space between seats

Cons: Austrian airlines did not even notified us about cancellation.

Pros: Fast flight , friendly staff , ok food
Cons: I couldn’t push my seat back and because of that I was awake the whole flight (night flight)

Pros: This is always a pleasant airline to travel with.
Cons: I felt like the airlines deliberately cheated me. I purchased a flight that was listed as "economy" , which means I am authorized one suitcase. When I got to checkout they said I had pay for the suitcase. Turns out my flight was economy 'light' flight and I had to go the Austrian airlines desk and pay euro 40 for my suitcase. Wish that would have been clear when I purchased the ticket. Also there is no clear info on what the cost is for your bag at what point in the check-in process.

Pros: Liked all except the food
Cons: Did not like the food. I specifically selected vegeterian meal however was served vegan meal which I did not enjoy

Pros: Special kosher meal was good!!!
Cons: Would like access to coffee more often. :) Internet/wireless did not work for entire flight. Aisles super small. Overall - great experience!

Pros: There werecseats available at gate area to wabit for plane.
Cons: Airport overcrowded, checkin at Austrian Airlines horrible - one agent quoated 117 Euro for oversize suitcase when fee was actually 50 Euro. (Note: same suitcase accepted by Lufthansa without extra charge. Security check also excessive and bureaucratic without giving sense of better safety.

Pros: The crew was superb. Extended leg room seats had a lot of legroom. Good wines, decent dinner.
Cons: Very strict carry on policies, much strictet than US carrieers, primarily by weight. Known traveler numbers (Glibal Entry) were not askrd at the time of online check in and ad a result, TSA Pre didnt show up on out boarding passes. Agent at the counter coulsnt dix it euther. Surprisingly, very disappointing breakfast.

Pros: Friendly staff with great service

Cons: I didn't like that I paid for a ticket months ago and checked in my bags and then was told that there's no room the plain is full

Pros: Nice clean Airplane, good choice of entertainment. Food OK (except breakfast) but not great (coach class) Crew friendly, on time.
Cons: The muffin for breakfast as the only choice at the end of the flight is a joke: superloaded with sugar, chewy, artificiall taste. Most of the passengers sent it back. This has not improved since my last flight with Austrian in March 2018. The one reponsible for ordering such junk should be punished by having to eat the muffin himself. Sorry!

Pros: Smooth flight, friendly and afficient onboard service. Fast boarding. On time departure.
Cons: Croatian Airline checkin service was good but was made to check in carry on. However, baggage clerk was extremely hostile and wanted to charge us for two bags for which we had prepaid. Would not accept our evidence of payment for the two bags. Finally accepted her mistake but Forced to pay 90€ For the extra bag. Ripoff!! Other airlines (Vueling, Air Europa) checked same bag as courtely, did not charge. First and last time flying Austrian.

Pros: Direct connection
Cons: Meal is horrible

Pros: I liked the crew on the flight.
Cons: I was frustrated with the staff at the desk in the airport, as we boarded 20miutes late and they did not feel it necessary to give any comment on the situation. Everyone was puzzled as to why we were not boarding, or if there was a problem. Even the screens did not show any change.

Cons: Not having an opportunity to serve water because it was time to prepare for landing

Cons: A poor choice of video/film/documentaries. Limited and uninteresting.

Cons: I can not afford first class tickets...

Pros: Wonderful flight attendant. (I think his name was Stephen?)
Cons: Plane took off and landed late.. Few amenities near the gate. Odd procedure to have everyone go through security into waiting area.

Pros: Got to destination safe and sound and was thankful for that!
Cons: Boarding was messy. Food was ick- "chicken" tasted like a grade d boiled chicken nugget, terrible texture. Ladies on flight were kind, although not terribly helpful. Movie selection was pretty small and lots of Rated R movies, hard to find anything in the middle (not kids, but not adult).

Pros: The cabin was clean and comfortable. The crew was efficient and friendly. We departed early and arrived early and the entertainment was just what I wanted.
Cons: Nothing - it was a great flight

Pros: I will never travel with Austrian airlines again
Cons: My flight was cancel,then they transfer me to swees airlines they checked me in they took my luggage and then they told me I can't travel coz I can't make 2 stops inside the Europe. I have to wait 1 hour and 30 minutes to fine my bags . I went back and forth from terminal 1 and 4 many times.The changed my flight to turkey airlines and I wait 9 more hours at airport to check in again. Terrible experience ☹️☹️☹️☹️☹️☹️☹️☹️☹️

Pros: My wife And infant son we're flying out and when I got them there ticket I asked if they had any available seats with leg room and he said there was nothing available but the best he could do was aisle. When my wife n son went to board on the Stewart or stewardess told them that they are not sitting there and that they will be flying first class today. When my wife landed n told me I was extremely happy that they saw her with a baby and gave my wife n son that option to sit in first class then be tied up in economy and no so comfortable. I greatly appreciate the hospitality you have given my wife n son. Thank you Filip

Pros: Boarding was easy. We took off a bit late, but landed on time. Staff was responsive.
Cons: Mediocre breakfast. Entertainment wasn't great.

Pros: The crew
Cons: The food and the boarding at Vienna airport

Cons: Boarded via stairs, requiring going down stairs to the tarmac, then up the boarding stairs, carrying our bags.

Cons: Flight from Budapest to Vienna was too hot and the AC was not working properly.

Pros: Austrian airlines did not have enough passingers and they transfer my father who is very sick and old to turkish airline.
Cons: Unprofessional very, very!

Cons: Flight was delayed 2 hours after boarding

Cons: Oversold the tickets on my flight and put me on standby. Needed to change the flight and all my plans.

Pros: The food was very good! And the movies you could choose too.

Pros: Comfort seat. Good mouvies
Cons: The aircondition was to high. I was almost frozen.

Cons: Thay did not let us in the plane because they changed the name order on the ticket

Cons: Flight cancelled morning of the flight and our direct flight on Austrian Air turned into a flight on Lufthansa with a layover in Munich. Not pleased with their handling of the situation and their very blasé customer service

Pros: My husband's experience with their flight from Chicago to Vienna was amazing. Everybody helped accomodate him with our 15 month baby boy.
Cons: The crew (check-in desk & flight crew did not put any effort to help accomodate us). They even asked us to do all the work in asking around. Squeezed us in the tightest place possible for travelling with our baby boy. Will not recommend your airline because of this!

Pros: The coffee was excellent. It was like something from a fancy coffee shop, not a plane
Cons: Chicken w mashed potatoes plus potato salad? Too much potato in the dinner meal

Cons: Sarted 90 minutes late because there was no crew available for this flight. In the cabin we later learned that they had to keep their legal rest times. The issue I have, why was there no information as soon as this issue became clear ... lets say the evening before the flight?Why make everyone arrive at 5am at an airport if you know 12 hours earlier there will be a 90 minute delay?

Pros: The plane was comfortable and the crew was nice and efficient. My legs did not cramp up on the long flight. Good job.
Cons: My experience at Vienna airport was HORRIBLE. No jet bridge -- stairs to walk onto the tarmac. Board a crowded bus to get to the terminal. The terminal was a nightmare...up the stairs, down the stairs, walking forever like a mouse in a maze. Very inefficient and crowded conditions at the gate for boarding. Not enough information as to what's happening. I felt like a sardine in a can! The personnel at the gate were not at all friendly or forthcoming with information.

Cons: Flight was canceled and I was rebooked to another airline. Terrible customer service too, polite and sorry, but only repeating their statements over and over again.

Cons: We paid in advance for Do & Co meals but the crew did not notice we had done so. We had to ask them to go find them, and by then there was not enough time left to heat them and eat them

Cons: It was advertised as Austrian Airlines but when the details came through afterwards only then did it state that it was a United Airlines flight. So, I can't rate this flight because it had nothing to do with Austrian Airlines. You need to update your site so that it clearly states "Operated by..." when people are booking.

Pros: We appreciated the upgrade to business as we are frequent travellers on Austrian; the flight attendants were very patient and kind with our children
Cons: Food too salty; would've liked to see English subtitles for German language movies

Cons: I can't believe they charge extra to reserve a seat. Just charge an honest flight.

Pros: I like the service,was great, flight was smooth,great team!!!

Pros: The crew were nice.
Cons: Food & extremely old plane with no electrical outlets no Wi-Fi and the entertainment system was rubbish . The food was terrible. One passenger mentioned that the bathroom was in terrible shape. I actually tidied up the bathroom before I left cause my bathroom was also in terrible shape or getting there. This plane needs to be retired it is so old! United Airlines should be embarrassed! I can't believe this plane is still in circulation at least the inside of it! How about updating it to modern times?

Cons: I was not let in the flight as all the seats were taken.

Pros: The food was exceptional for any airline I am a world traveler and the food was bar none the best airline food I have ever experienced!
Cons: Service was excellent! I will recommend both Austrian Air and Kayak

Cons: Not to have 2 distressed cats on board meowing non stop for 10 hours.

Cons: The food was not as usual.

Pros: Crew are the best!

Pros: I loved the different features on the screen and the excellent. Customer service on this flights
Cons: The space on the seat.

Pros: The crew was perfect
Cons: No wi fi on the plane.

Pros: The seats were bigger across the shoulder area and had more padding than some other budget airlines.
Cons: Wish there was more elbow room in the seat. I am a big guy and I was having to squish myself so as to not interfere with my neighbor

Pros: Good selection of movies.
Cons: Had to use a shoe horn to get into and out of my seat and I'm not a large guy. But really my harsh criticism comes from the loss of my girlfriends luggage. It was left behind in Paris on our way to Casablanca causing us to waste a day in Casablanca traveling back to the airport the grab the bag the next day. And to add injury to insult her bag was left behind in JFK during our transfer for our flight to Seattle. No big deal right, Delta will deliver the bag to our house the next day, wrong, we were told we have to go to the airport ourselves to get the bag.

Cons: Flight was delayed

Cons: We didn’t travel to Detroit... we were re-routed 3 times and our luggage is lost, some really helpful ppl along the way (thankfully) and some really crummy ppl too... no in between... still not to our destination

Pros: Great newer plane, great service!

Pros: Boarding procedures and crew were top. Wines and beverages excellent and even in super economy water was served several times
Cons: The food could have been much better, should consider doing everything organic. As it was, the chicken in the meal was awful, the dessert terrible. The rice in the salad hard, almost uncooked. The only good quality food was the bread and the cheese

Pros: The crew was amazing and extremely helpful!
Cons: The food could have been better

Pros: Tight seat, was moved out of exit row because of my age
Cons: Could have stayed in exit row. Plan arrived in Moscow late so flight was over one hour late

Pros: Crew and food were great.
Cons: Old plane. Seats were super tiny and uncomfortable. Couldn’t sit in the same spot for longer than 15 min without getting sore.

Pros: Great seat. Comfortable. Quick boarding.
Cons: Asked flight attendant to wake me for breakfast....forgot. Long wait for bathroom,

Pros: Air France has the best crews! They really go the extra mile.
Cons: My skis were lost on the way to Riga and had to be delivered 2 days later to Vilnius. That said, the situation was handled very professionally.

Cons: they lost our luggage very inconvenient

Pros: Entertainment

Pros: I was given a great seat and the food was OK- not the Air France food of 5 years ago but still good
Cons: I didn't really use the in flight entertainment - the usual movies, tv etc

Cons: Being in the middle of the 4 seats with guys on both sides. They tend to restrict the space by using the arm rests.

Cons: Old plane.

Pros: Nothing
Cons: The plane (Boeing 777) is packed like a sardines can, with 10 narrow uncomfortable seats across in Economy Class. The crew didn't even bring water for an 1,5 hr into the flight! The plane was very hot, with very little air flowing through the salon. Food was bland for dinner and inedible for breakfast. The crew was barely there, and borderline rude when asked something.

Cons: Our flight was delayed so we could not make out connecting flight. We had to wait 6 hours get another flight to Atlanta and then fly to Boston the next day, longest flight ever was horrible I called out sick from work too.

Pros: The cabin crew was super patient and accommodating of the passengers.
Cons: Cramped quarters

Pros: Boarding staff helpful with Disabilities; food services quick and pleasant; interior cabin temps appropriate.
Cons: Why is boarding so prolonged? 1-Small children and elders cannot stand for 20/30 minutes 2-Why are various sections (particularly Economy), no longer boarded by rows. and from rear first...so people don’t clog aisles, step over others, injure or be injured by heavy overhead moves?

Pros: The food, beverages and choices of movies, entertainment There was a medical emergency that caused the flight to land in Canada. This was handled very professionally - I hope the passenger ended up getting the care needed and is doing well.

Pros: Great service and food.
Cons: Tv screen is resolution is to low. Hard to see details.

Cons: It is very difficult to get around CDG airport with a disabled person. There is no shuttle. By the time we got to check in, we were ten minutes late. They would not check us in, and we paid over $700 to change tickets to the next flight. When I complained, I was told to stop being rude or I would get no ticket at all. My mother is 94 years old and we did the best we could given the circumstance.

Pros: Ground crew at CDG was helpful to file a claim for the lost luggage.
Cons: Ground crew at MXP Was inexperienced. She called every one in my flight to form a new line and it was immediately total chaos. And then they lost one of our luggages!

Pros: We got to the desk to check in and there was one person being served in front of us. He finished with him, turned and left the area through the dooor. No one came to help us for 15 minutes. Then they came out to answer the phone and said we were 10 minutes past the cut off and we could not fly.
Cons: Staff just walked away while we were in line, the rudeness and mean attitude, they blamed us for being too late after ignoring us and made us late, they didn't offer an alternative flight until we asked. Overall, horrible customer service. Never been treated so rudely by people in the airlines industry in my entire 42 years of flying!

Cons: Screen broke half way through flight. Food was poor

Cons: at no point when buying my ticket did the site say zero bags were included. In fact, when purchasing it said that information about baggage was not available.Shocked to have to pay 50 dollars for one bag. I am member of Flying Blue. One bag has always been included in the price of a ticket flying transatlantic.

Pros: Arriving safely.
Cons: We didn't get boarding passes for the second flight at EDI so we had to exit the secure area, get boarding passes, and go through security a second time for the same trip.

Pros: Super fast boarding and smooth takeoff

Cons: I was asked to change my seat repeatedly

Cons: Very small seats, space for nothing All the time delays and the horrible things is a lost luggage, even when there is enough time between flights.

Pros: Although we departed late from Paris, it arrived on time to Mexico City. Most of the stewardess very professional and kind.
Cons: Although we traveled in Business, all business cabins were full of children, tired crying, walking around. My suggestion to AIR France would be that the small cabin of business were assigned to adults only. Regarding food, some options were not available when our turn came.

Pros: The crew was Nice onboard But in the AirPort No Good at all..
Cons: People in CDG AirPort Seen so Rude or stressfull, Well also a flight almost 3 hours with out entreteiment .. boring ..

Pros: Good service all around, personnel pleasant
Cons: Very difficult to find where to register with the flight but this is more tied to the way things are run by the airport

Pros: Friendly onboard staff
Cons: Treated like cattle while boarding unless your preferred member. Average food quality.

Pros: the Airline
Cons: The Airport, Security, Boarder control.

Pros: Seat room was better on most economy flights. The food was good and the glass of champagne did not hurt at all. The aircraft flew very smoothly from takeoff to landing.

Pros: The food was good
Cons: The seats were terrible, the entertainment units were poor and staff was very reluctant to give proper service.

Cons: delay for one hour with not even a glass of water very old plan video with tiny screens and bad resolution food quality especially bread is not good

Pros: Loved the lovely food and wine from Air France, they even serve fresh french bread with camembert, ice cream, champagne (in economy) and brandy with your coffee!
Cons: The cabin on the 777-200 was far too hot (about 25c) and with no individual air vent I found this unbearable on a 12 hour flight. And despite the flight taking place entirely during daylight hours and leaving at 10:30 am, inexplicably we were made to all pull our blinds down and the lights went off after a couple of hours - in the middle of the day and for about 8 hours! So although I had paid for a window seat there was nothing to see apart from the window shade. As it was the middle of the day I could not go to sleep, the person in front of me reclined fully so for me the flight was a hot, claustropobic, dark hell. An utterly miserable experience. I felt like I was going mad, trapped in my own little cell.

Pros: nice crew; excellent check in experience!
Cons: boarding in Riyadh is always a nightmare. and as many have noted, the seats are too close for the average size of many boarding in Riyadh

Pros: Ticket price
Cons: Long check in wait in Dubai. Food was shocking - inedible!

Cons: My entertainment system did not work for the whole 8 hours. Seats were uncomfortable. The lights above the seats broken.

Pros: Pleasant staff.
Cons: I sat next to an overweight lady and was incredibly uncomfortable my entire flight. There needs to be better regulation for overweight passengers to ensure that every passenger has enough room