Pros (+) Facilities are clean and modern. Location is convenient.
Cons (-) The receptionist named Hope was unaccommodating, incessantly unhelpful, and rude in her refusal to lift a finger for assistance as simple as making change.
3 stars
Surestay Plus Hotel By Best Western Ac Luxe Angeles City
8-3 Surla Street, Angeles City 2009, Philippines
Angeles City, Philippines
See location+63 454 754 283Photos of Surestay Plus Hotel By Best Western Ac Luxe Angeles City
Overview
Nestled in the heart of Angeles City's main entertainment area and business district, SureStay Plus by Best Western AC LUXE Angeles City puts guests in the center of the action. A new hotel in Angeles City, the property has a convenient location within walking distance of the city's key attractions, including bars, restaurants, shops, casinos and the SM City Clark Mall. This modern hotel is focused on business travelers, but is also ideal for leisure travelers seeking value-for-money stays with international-standard accommodation. The hotel is less than 200m (1 min walk) from MacArthur Highway, 400m (5 min walk) from Walking Street, 1km (15 min walk) from SM City Clark Mall and 8km (12 min drive) from Clark International Airport. All 56 guest rooms are contemporary, comfortable and well-connected with complimentary in-room Wi-Fi. The hotel has a full range of facilities, including an all-day dining restaurant, cocktail bar, swimming pool, and an internet corner with printing facilities. The first SureStay hotel in the Philippines, SureStay Plus by Best Western AC LUXE Angeles City brings an exciting new era of affordable international accommodation to Angeles City and the vibrant Metro Clark region.
Latest deals for Surestay Plus Hotel By Best Western Ac Luxe Angeles City
Deluxe room
Superior room
*Total includes estimated local taxes & fees payable on check out.
Prices are based on 1 night, not including taxes and fees
Amenities at Surestay Plus Hotel By Best Western Ac Luxe Angeles City
- Outdoor pool
- Restaurant
- Bar/Lounge
- Room service
- Free Wi-Fi
- Tea/coffee maker
- Coffee machine
- Coffee shop
- Free parking
- Business center
Dining
- Electric kettle
- Snack bar
- Restaurant
- Bar/Lounge
- Breakfast in the room
- Tea/coffee maker
- Kettle
- Continental breakfast
- Food can be delivered to guest accommodation
- Coffee machine
- Coffee shop
Basics
- Free Wi-Fi
- Fire extinguisher
- Free toiletries
- Shampoo
- Smoke alarms
- Heating
- Body soap
- Air-conditioned
- Trash cans
- Free Internet
- Conditioner
Services and conveniences
- Business center
- Wake-up service
- Concierge service
- Safety deposit box
- Room service
- Key card access
- Express check-out
- Bottle of water
- 24hr front desk
Bathroom
- Shower
- Shower cap
- Bidet
- Toilet
- Toilet paper
- Toothbrush
General
- Family rooms
- Slippers
- Telephone
- Pool view
Parking and transportation
- Airport shuttle (surcharge)
- Free parking
- Private parking
Media and entertainment
- Cable or satellite TV
- TV
Accessibility and suitability
- Non-smoking rooms available
- No smoking
Laundry
- Laundry facilities
- Laundry service
Bedroom
- Wardrobe or closet
Workspace
- Desk
Health and safety
- Daily housekeeping
Pool
- Outdoor pool
Reviews of Surestay Plus Hotel By Best Western Ac Luxe Angeles City
8.1
Very good
1231 verified ratings
Wonderful
625
Very good
264
Good
139
Okay
73
Fair
50
Mediocre
25
Poor
55
Summary of reviews
Guests say
Guests appreciated the hotel's great location and cleanliness, with many highlighting the convenience of being close to attractions. However, numerous reviews pointed out significant noise issues, both from external sources and within the hotel itself, which detracted from their overall experience. Staff friendliness and helpfulness were also noted positively, but some guests experienced unhelpful service at times.AI-Generated from customer reviews
Reviews(1)
Q&A(5)
Tips(10)
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7.8 out of 10
462 reviews
8.6 out of 10
355 reviews
5 out of 10
1 review
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The questions and answers provided in this section are generated by an artificial intelligence model based on a summarization of user hotel reviews and hotel information.See more
They offer insights and recommendations from previous guests and hotel information to help future visitors enhance their stay at the hotel.
What are the hotel's unique offerings?
The hotel offers a great location, clean rooms, and a friendly staff, making it a wonderful place to stay. Additionally, the hotel provides a private parking area and a tray of coffee and tea bags in the rooms for added convenience.
What practical information should I know about the hotel's amenities?
The hotel provides daily housekeeping, face masks for guests, and physical distancing in dining areas to ensure a safe and clean environment. Additionally, the hotel offers a business center, wake-up service, and a safety deposit box for added convenience.
When is the best time to visit the hotel?
The low season is in May, and the high season is in October. Visitors can plan their stay accordingly to enjoy the best of what the hotel and the surrounding area have to offer.
What can I expect from the hotel's customer service?
The hotel's staff is known for being very friendly, disciplined, and helpful, providing a warm welcome and assistance to guests. However, some guests have mentioned issues with the WiFi connection and bathroom water pressure.
What should I know about the hotel's cleanliness and facilities?
The hotel offers very clean facilities and comfortable beds, ensuring a pleasant stay. However, some guests have experienced noise issues and challenges with the hot water in the showers.
The questions and answers provided in this section are generated by an artificial intelligence model based on a summarization of user hotel reviews and hotel information.See more
They offer insights and recommendations from previous guests and hotel information to help future visitors enhance their stay at the hotel.
Request a Quiet Room
If you are a light sleeper, consider requesting a room away from the road or the nearby bar to avoid noise disturbances at night.
Check Room Amenities
Ensure that the air conditioning and other room amenities are in good working condition, as some guests have reported issues with temperature control and TV functionality.
Consider Room Size
If space is a priority, consider confirming the room size upon booking, as some guests have mentioned discrepancies between the booked room type and the actual room provided.
Explore Nearby Attractions
Take advantage of the hotel's proximity to attractions such as Casino Filipino, Bayanihan Park, and SM City Clark for convenient leisure activities.
Be Mindful of Noise Levels
Be aware that some guests have experienced noise disturbances from nearby bars and within the hotel itself, especially in rooms facing the road or the lobby area.
Inquire About Internet Speed
If reliable internet is essential for your stay, it may be beneficial to inquire about the Wi-Fi speed and reliability, as some guests have reported connectivity issues.
Engage with Friendly Staff
Interact with the accommodating and friendly staff who have been praised for their warmth and helpfulness, enhancing the overall guest experience.
Consider Parking Options
If you are traveling by car, be mindful that parking may be limited, as mentioned in some guest reviews, and may require advance planning.
Plan for Room Change Delays
If you encounter any issues with your room and require a change, be prepared for potential delays, as some guests have experienced waiting for room changes.
Seek Assistance from the Concierge
Utilize the concierge service for recommendations on local dining and sightseeing, as guests have appreciated the valuable insights provided.
Location
8-3 Surla Street, Angeles City 2009
What's nearby
- Casino Filipino228 yd
- Bayanihan Park0.3 mi
- SM City Clark0.6 mi
- Apung Mamacalulu1.6 mi
- Jenra Grand Mall2 mi
- Old Pamintuan Residence2 mi
- Nepo Mall2 mi
- Museo ning Angeles2.1 mi
- Santo Rosario Church2.1 mi
- Clark Freeport3.5 mi
- Fort Stotsenburg3.8 mi
- Mimosa Golf and Country Club5 mi
Policies
Check-in/Check-out | Check in anytime after 2:00 PM, check out anytime before 12:00 PM |
|---|---|
Cancellation/prepayment | Cancellation/prepayment policies vary by room type and provider. |
Essential information about Surestay Plus Hotel By Best Western Ac Luxe Angeles City
Low season | February |
|---|---|
High season | August |
Average price (weeknight) | $55 |
Average price (weekend night) | $47 |
When to book a room at Surestay Plus Hotel By Best Western Ac Luxe Angeles City
Price per night. Prices are not fixed and may vary with time.
Average nightly price per month
Average nightly price
KAYAK's top tips for your stay at Surestay Plus Hotel By Best Western Ac Luxe Angeles City
FAQs when booking at Surestay Plus Hotel By Best Western Ac Luxe Angeles City
Nearby hotels and places to stay
Closest
See more nearby staysMost recommended
See most recommended stays in Angeles CityGood to know
Value for money | 8.4 |
|---|---|
Distance to city center | 1.4 mi |
Nearest Airport | Angeles City Clark Intl |
Distance to airport | 2.4 mi |
Everything you need to know for your stay in Angeles City
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