Hôtel Mercure Angers Centre

Mostly friendly staff with a couple of exceptions. Good cleaning.

Very noisy. You can hear voices from other rooms and we had also a lot of noise from the construction site.

It is located on one of the best streets of the town and just next to the botanical garden with great view. It accepts pets (with a few) and it has free WiFi. the rooms are spacious. But..

This was a great disappointment for us. We always prefer Accor Hotels because of two reasons: 1- they accept dogs 2- the name Accor is guarantee of quality, but unfortunately not this time... Our stay was deeply impacted by the construction work that is taking place in the same building that we had to stay. But also the hotel does not deliver 4 star comfort anyway. First a bit of background: After reservation, we received a warning about the works that were taking place at the Congress center adjoint to the hotel and the tram rail works in front of the hotel. We have been alerted about the impact of works such as noise and access problems to the hotel. In addition we have been given the possibility to cancel our reservation. We kept our reservation because we couldn’t imagine the scale of the works and their impact. In our opinion a hotel experiencing such problems should do much more than giving the cancellation option, either by closing the parts that are impacted or offering extra comfort to its guests. In fact, the hotel and the Congress Center share mostly the same building and the same facade. So not only the congress center but also the hotel’s facade is being renovated. There is a calmer part of the hotel which is not impacted as much. However there is another part which is where the construction is taking place and we have been given a room there... After the first night, experiencing the full bandwidth of the problems, we asked for changing our room but we have been declined. The reason we have been told is that the available rooms were too much of an upgrade for us and that we only had one more night to stay. So main problems we experienced during our stay were: 1) Noise: The construction works start at about 8 o’clock in the morning until late afternoon. And it is real construction noise... 2) Cleanliness: Construction dust was in our room.. Everywhere..