Springfield Hotels

My room was very clean and comfortable.Staff was very polite and courteous. I went for dinner in the pub and was seated and left with a menu after 27 minutes of no one coming back got up and left. The next afternoon tried again and the service was not much better. Asked for silverware and napkins and never got silverware and had to go to bar and get cocktail napkins.

King size bed on top floor with a great view of the river. Clean bathroom, etc. The area is a little sketchy at times so I would advise travelers to be aware of their surroundings.

When one of my coaches got suddenly sick, the staff was so helpful in getting her her own room and when I called the desk with little to no voice the offer of tea with honey was especially sweet.

Myself and my parents made a last minute reservation here while passing through the state. The room we stayed in was so comfortable and felt like home. The breakfast the next morning was phenomenal! We had banana foster with eggs and bacon and we were each served a plate individually. It was impossible to get locked out because we didn't need pesky keys or cards! Everything was done through an electric lock pad and the password is your own phone number! So simple! The only downside to the room was the thin walls. Guests definitely need to use a hushed tone if discussing something private in one of these rooms.

My partner was having surgery across the street at Baystate Medical Center, and it was so nice to have a nice place to relax in and not worry about being too far away. It was clean and beautiful, and the staff was really wonderful. Homemade breakfast was amazing, and for folks who can't stick around for it, there's a breakfast bar set up that's better than what you'd find at many other places (including gluten free options). My room (Global Fusion) was cold; that was not a problem elsewhere in the inn, and they provided a space heater that solved the problem. Just a warning to others who may get cold that they may want to choose a different room.

Very clean. Bright bathroom lighting. Air conditioning very loud. Bedding very heavy and noisy every time you move in bed. Crinkly noises.

The Cleanliness , The Space , Comfortable Bedss , The Friendly Staff , and Just The Hotel Overall !!

The staff was great and very helpful. The room was very comfortable. It was easy to get around in the area.

Close to shops and lots of restaurants, room key discounts at many of them. Comfortable bed, very friendly staff, great value for cost. Cramped kitchen for breakfast, but coffee and tea all day was excellent.

Breakfast had good variety. Our room 222 abuts the laundry room. Noisy door and vending machine after midnight.

very efficient

Loved the spacious and thoughtful layout of the rooms, the cleanliness, and the amenities.

Clean, great atmosphere, and convenient amenities. Fairly quiet considering it is near the airport. Ice machine on our floor was out of order as well as one of the elevators. Shower door in our room did not seal shut all the way, resulting in water all over bathroom floor. The woman at the front desk told us to use our towel to dry it up and had new dry towels brought to us.

Our room was , clean, comfortable and updated. We had a fridge, that we didn't use, but we could have! the mattresses were very comfortable. It was cold outside, but we were very comfortable. In the morning our breakfast was plentiful with many excellent choices. I love Best Western, and this one was no exception! There was nothing we didn't like