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My room was very clean and comfortable.Staff was very polite and courteous. I went for dinner in the pub and was seated and left with a menu after 27 minutes of no one coming back got up and left. The next afternoon tried again and the service was not much better. Asked for silverware and napkins and never got silverware and had to go to bar and get cocktail napkins.
They overbooked our hotel room; unacceptable.
Rooms were clean and well kept. Resturant down stairs was good food was descent. I found the front desk staff rude and not that personal able. The elevator from the parking garage was broken and the stair well smelled bad.
The gym and pool facilities were excellent. Good central location. The bathroom sink was taped up, not surprisingly the tv remote was also taped up. The curtain handle was broken.
The staff at the front desk were incredibly responsive and helpful. I was at the hotel for less than 24 hours but they still made a very strong, positive impression on me.
The fitness room was great and we loved breakfast was included in our stay! The room could have felt more comfortable
Room was clean, comfortable. Breakfast buffet (included) was ample and convenient. Friendly staff. Location between downtown and Bay State Med. Ctr. served our needs, though it might not suit everyone. Easy access to I-91 and 291.
Convenient location, free parking. No towels or shampoo left by chambermaid for two days in the row. Had to call front desk to request towels and shampoo. Complained to front desk at checkout, lady behind the counter apologized for inconvenience.
Wireless was acceptable when it worked. TV had HGTV. Air conditioner worked pretty quickly. Big shower, room for two people. Breakfast cereal included froot loops. Wireless didn't work at first. TV didn't work at first. Worked after maintenance came to look at it. Shades in room had gap for light to get through in the morning. Showerhead was very low.
coffee in the lobby good breakfast 4 elevators broken eliptical in the gym
King size bed on top floor with a great view of the river. Clean bathroom, etc. The area is a little sketchy at times so I would advise travelers to be aware of their surroundings.
When one of my coaches got suddenly sick, the staff was so helpful in getting her her own room and when I called the desk with little to no voice the offer of tea with honey was especially sweet.
The first thing believe it or not was the kindness of the staff very clean environment didn't feel rushed when leaving I don't like the window units for heating and air conditioning there noisy
After all the hassle I was subjected to upon check in I was not happy with muc. The second room ceiling eas cracked and the ceiling pait was falling inoff in small chips. I was so exhausted that I didnt notice it till the next day. Requuested another room but was told thry were sold out. they emailed my recirpt upon check and much to my surprise the hotel had charged me for my stay even though it was prepaid. I filed dispute with American Express. I contacted Hilton and they are investigating it. The hotel was a C+ quality. But in springfield MA you have only have 3 options, the Marriot wich was a C and the Sheraton wich was also a C based on my prior stay. I reconnend never booking through Rent a Room Now.com. I also would not stay at the Hilton again. Its one step up from a motel 6.
Felt like a 4 star hotel, beautiful lobby and rooms. Arcade was defunked and no one ever in the pool.
The staff and facilities are great The mattress does not get enough air to be firm and the refrigerator froze my stuff
My partner was having surgery across the street at Baystate Medical Center, and it was so nice to have a nice place to relax in and not worry about being too far away. It was clean and beautiful, and the staff was really wonderful. Homemade breakfast was amazing, and for folks who can't stick around for it, there's a breakfast bar set up that's better than what you'd find at many other places (including gluten free options). My room (Global Fusion) was cold; that was not a problem elsewhere in the inn, and they provided a space heater that solved the problem. Just a warning to others who may get cold that they may want to choose a different room.
Clean fresh smelling room with comfortable bed Hall way carpet needs changing
The staff was courteous, the rooms were very clean, and the location was central to a variety of attractions. It's suited my needs and my budget extremely well. The room had a bad smell upon entering, so we were forced to use body spray to freshen it up until we could get room deodorizer from the housekeeping staff. Also, the pillows were small and hard, so I would recommend bringing your own if possible. Other than that, I had absolutely no complaints about the room, the staff, or the amenities.
DAYS INN IS A VERY NICE HOTELS AND I WILL GO BACK. NICE HOTELS.
Just the location The appearance, the entrance to the hotel didn't lock. The hotel is renovating so 65% of the room were left open and dark. I will not be going back to this hotel.
The location is close to Six Flags. The staff have always been friendly, the rooms are clean and the complimentary breakfast is of a good variety and very filling. Up until my last visit, I've always been in an updated room. Stay away from the Tower Rooms The Tower Room section was very isolated and had partial renovations. The pool is an extra cost and open to non-guest (huge negative). They run out of towels and it was too crowded. It's not a waterpark, it's a pool and should be free to paying guest.
Location Front desk staff rude and answered telephone before assist handling line of customers. Water park and pool not included with room ( only found out after check in) and even spectaculars need to pay full price
The beds and pillows were very comfortable. Didn't realize water park was for kids only & that you'd have to pay to use it, even with hotel reservations. Housekeeping didn't have our room cleaned by 5:00 p.m. and just handed us new towels & made our beds - nothing else.
The room we were given was a deal room- she called it. It was tiny, no fridge (request made, never sent up) Worst room in the place saved for the online deal.
Helpful front desk. Coffee bar 24/7. The breakfast bar in the morning. Nice, clean lobby. Some amenities like in room movies were missing.
Nicely decorated. No elevator.
Breakfast was fantastic. Rooms very clean and comfortable. Staff was friendly and helpful. Great location: close to many restaurants and six flags. We didn't see the pool, so no comments about that. Covered parking would have been nice. Leaving my car out in the lot considering some of the people hanging out around there was a little uncomfortable. Nothing bad happened though.
The staff was Very good. The breakfast was not so great. .. very limited.
Nice that it was located next to Hooters and Five Guys. The staff was excellent at check in and room cleaning.
The room is updated and pleasant. Staff very friendly. Convenient parking. The floor was not vacuumed.
Nice location and very clean. Easy access to mall and with many mall restaurants choices. Easy access to the highway. Little noisy at night but quieted down by 10pm
Because we booked on "Bookaroom" we got charged $60.00 more. Call them directly - don't use kayak or an online
Loved the spacious and thoughtful layout of the rooms, the cleanliness, and the amenities.
The staff was so attentive and eager to please but not overbearing. They treating us with such respect and help me out when I needed it. Also saw them doing the same for all the other guests. I liked everything
Clean, great atmosphere, and convenient amenities. Fairly quiet considering it is near the airport. Ice machine on our floor was out of order as well as one of the elevators. Shower door in our room did not seal shut all the way, resulting in water all over bathroom floor. The woman at the front desk told us to use our towel to dry it up and had new dry towels brought to us.
Clean and comfortable
Great value. location
A good balance breakfast. Punctual shuttle to airport. Comfortable bed.Good shower water pressure. Booked a non smoking room, and got a non smoking room on a smoking floor. Assured by desk clerk that the room would not have a smoke smell. Wrong. A non-smoking room on a floor of smoking rooms and hallway is going to smell like tabacco smoke. While the offer was for a non-smoking room, I had no choice but to accept the reservation. However, I find it a bit deceiving not to fully explain/disclosed that a non-smoking room is on smoking floor until upon arrival. Due to this experience, I will not recommend La Quita.
Clean but light on toiletries. I did really enjoy the relaxing screensaver on the TV after a long trip. Great deal for someone just looking for a place to stay, get up and go. Seems popular with flight crews. I also liked that the hot water for tea has a separate source and is untainted by coffee. That is a rarity in the hotel breakfast bars. In fact, given a choice of hotels for another night, I came back. I hate it when the tea water tastes like coffee.
Convenient shuttle to and from the airport. There were stains on the bedding. And a hotel employee was banging on my door at 6:30am and before I could even get up she used her key and started letting herself in! Luckily the latch was on and she couldn't open the door, and she finally yelled 'oops, wrong room. Sorry.' It was awful.
Hotel efficiently set up for the traveler. Older but well maintained. (have stayed at several other hotels in the area-- of comparable price but not of equal quality) Liked that there was an actual wall thermostat to control heat/cool, the remote had a guide button, their computer had shortcuts to easily print out boarding passes, it was clean behind the bed/ bedside tables!, ..... Re breakfast: wish the hotels would use paper plates/cups and have more wholesome wholegrain breakfast items.
Good location, staff was friendly and helpful Room was dated. Sink had cracks, floor tiles terribly worn. Breakfast normally is decent in LaQuintas, but today waffle batter had a sour taste
If you need to stay close to the Hartford-Bradley airport this is the place to stay. They have a goof breakfast and free transportation to and from the airport including the rental car facilities. Great value. Nothing.
Close to shops and lots of restaurants, room key discounts at many of them. Comfortable bed, very friendly staff, great value for cost. Cramped kitchen for breakfast, but coffee and tea all day was excellent.
The Cleanliness , The Space , Comfortable Bedss , The Friendly Staff , and Just The Hotel Overall !!
The staff was great and very helpful. The room was very comfortable. It was easy to get around in the area.
Our room was , clean, comfortable and updated. We had a fridge, that we didn't use, but we could have! the mattresses were very comfortable. It was cold outside, but we were very comfortable. In the morning our breakfast was plentiful with many excellent choices. I love Best Western, and this one was no exception! There was nothing we didn't like
The hotel was on a main road near many restaurant options in a nice section near Springfield but away from the busy city. It was cleaner and more updated than I expected and a decent value. The bed was very comfortable. There is no restaurant or bar for a dinner or drink and the hotel fridge had to be unplugged because it was making noise. The manager was quick to rectify the situation.
Very clean and everyone was very nicel No dislikes at all
it was clean and modern. it was in a good location near stores and restaurants. the breakfast was good. there was a variety of choices. the staff was okay. it was not worth the price they charged though. but overall it was alright wouldnt go back though.. the jacuzzi was not working the receptionist said we could use the one next door but that didnt even make sense to go in a hot jacuzzi and go out in the cold in your car to go back to your hotel. she said we at least have a kitchen that we didnt use
The hotel was fabulous. Clean, friendly and the staff very accomodating. I will definitely come back to this hotel. The only complaint I could have was the behaviour of other guests in the pool and hot tub. The hotel staff addressed the problem immediately for guest safety and resolved the issue very professionally.
Great hotel. Helpful friendly staff Eyes burned quite a bit when using hot tub
The grill and the fireplace in the outside aerea Nothing
Representative at the front desk was professional and polite. The fire alarm was set as a result of some inconsiderate person or persons smoking cigarettes in the hallway. Everyone had to evacuate the building while wfd investigated. The hotel management did not offer patrons any discounts as a result of this interruption. I do not know whether or not I would stay at this hotel again.
Good place to sit down relax and wait for your flight and stay in the hotel and grab a bite to eat was perfect for my situation waiting for my flight.
Free continental breakfast would have been great. And the pool should have been open after we got back from the fair. I would have slept better.
The staff was extremely friendly, and very efficient. The bed in my room was a little "saggy".
No hot tub AC didn't work Key cards didn't want to work about 50% of the time
They claimed that they had not received the reservation information from Bookings.com. After a phone call to Bookings.com, they finally gave me a handicapped room as that was the only room available. The price of the room was exhorbitant for the level of quality.
The gym (free headphones provided). The location was close to the highway. Outdated hotel. Stayed at a Double tree in Binghamton NY 2 weeks before, and for spoiled by the ultra-modern facilities there..this hotel needs serious updating.