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the whole atmosphere and friendliness of the hotel.The reviews dont do the hotel justice everything about the hotel was fantastic
nice bed !! staff were rude, unfriendly and where not able to give us any information about the area which i thought was strange
Convienient for the gondolla and bus to other resorts Room and food were average for the price
Common Areas Garage
loved the spa! amazing
Very good facilities, friendly staff and good food. The underground car park. Lack of wardrobe space in rooms and no tables/chairs on the balconies.
The location is fantastic. The rooms should have air conditioning. There was no hot water between about 5.00 and 8.00pm
Excellent location, friendly staff, good facilities. Room floor had not been adequately cleaned on arrival but was promptly corrected. Smoking is allowed in the hotel - this was awful.
location is adjacent to lift but good walk out of town . Rooms contain cooking facilities , table , chairs , sofa etc... Facilities are definitely 3 star . Food is average .
The rooms are spacious apartment style rooms. The bar area is comfortable and a good atmosphere. The location for the chair lift was fantastic and it is one of the only hotels in Arinsal that you can ski right down to. The chair lift next to the hotel is not the main gondola that the rest of the resort uses so there is never a queue in the morning. We picked this hotel because it had sauna/steam room facilities but found out that this was a chargeable extra at 10 euros for 30 mins. The buffet had less choice than I have been used to at HB/AI hotels but we were always well fed. With 2 vegetarians in the group we were generally ok except on one night when it was salad/potato only for mains. Even though the rooms have a fridge/kitchenette there are absolutely no utensils/plates/pans/cutlery so you couldn't actually use the kitchen facilities unless you brought your own.
The proximity to the chair lift and the ski hire is excellent. The staff and the facilities are very good. The hotel has a nice atmosphere.
The staff in the restaurant were very friendly and helpful. The food was excellent. Proximity to the ski lift was fantastic. The pull out sofa beds were narrow and uncomfortable.
Good food, good position, very pleasant staff, friendly. Breakfast needs to be served from 7.30am for people having ski lessons in the morning.
The hotel is perfectly situated alongside the chair lift. We found the staff friendly and helpful and it offers excellent value for money
We were meant to be staying at the Husa Patagonia but when we arrived at the front door there was a notice directing us to the hotel Husa Xalet Verdu, 400 yards further down the mountain and all the comments apply to that hotel.The hotel had a good situation with views down the valley and the bathroom was new and the bed comfortable. We had dinner one night and although the food was plentiful, it was not very inspiring and so we ate out the following night.
Right next to the ski lift. Very friendly and warm. Good food. Good beds to rest. The noise on the grund floor (music, people singing) is disturbing for people on rooms in the 1st floor.
decent breakfast, room basic but kept well heated and clean, staff friendly. Toilet and bathroom good, plenty hot water. noisy fridge. no bedroom. Mini club was not attractive to children. No equipment for cooking.
Large Room and location I would never rank this hotel as 5 starts. It's a basic 4 start hotel.
Awfull smoke odor, could not sleep all night because of it (and yes, this was a non-smoking room). The sofa bed (4-room configuration) is of very poor quality, I don't think an adult could sleep in it reasonably. Our children (under 6) were ok, though.
Spacious room, good rate, excellent location Nothing
not internet access in the room
We had to move room because there is heavy machinery just across the road making a lot of noise (8am).
The service level was very good. All the staff we spoke with were very helpful, although on one occassion the order was completly misunderstood. I thought the car parking charge was quite expensive, in relation to what we paid for the room.
Size of the room - we weren't expecting a suite so were very impressed that we got one! Very accessible location. Well stocked bar at very reasonable prices. No bottle opener in the room
Free internet access.Excellent location in the centre of Andorra la Vella.Spacious room.Excellent hotel staff.Very clean room Expensive parking.I asked queensize bed & i had two twin beds together so i didn't have a good sleep.
most things were fine position couldhave been better described. parking difficult and expensive
lovely lovely hotel , very plush and comfortable too many road works , our sat nat could not give us directions so it took us an hour or so to find it , in the end we had to walk a while until we found it, regards brenda cotterill , i dare say it will be better when the road are fixed.
Staff were excellent my only complaint was room 212 had no bath plug so couldnt have a bath after a long day shopping and I thought the swimming pool could do with a good clean We thought the price of the breakfasts were very expensive
location restaurant staff very efficient
To include breakfast in hotel reservation with "normal" price The prices of breakfast are too expensive
nothing oldest furniture
Big rooms, comfortable beds
value for money it needs renovation
Comfortable hotel in a beautiful part of the world.
One of the best hotels I've stayed at!
Breakfast Had to pay to use the internet
This was a great experience for us. Convenient location, room was large and clean, helpful and friendly staff and breakfast was very good! N/A
The location is very good. Parking solutions around. The room was comfortable for a family. The breakfast had enough choices for all the preferences in the group - fruit, cereals, bread, cheese, etc. Because being in the main street it's a little noisy but until restaurants close.
It was really nice hotel
The location was perfect for shopping, the staff at reception and at breakfast were most help full could not do enough to to make our stay pleasant. Car parking was a little tight down a narrow lane, ok for a small car large cars may have to park nearby
The location was excellent and the staff was very polite and helpful. In general lines breakfast was on average.
The central location right in the centre of Andorra. The co-ordinates in the 'How to get there' information made it ease with sat-nav. Additionally, the helpfulness of the staff, speaking English, in pointing out where we could park securely. No coffee making facility in the rooms.
adequat business hotel
Very central for all conveniences fabulous value for money. Staff 100% No complaints whatsoever.We are a party of four and we are all of the same opinion.
The hotel is very well located and has convenient access. The staff at the hotel's restaurant was not polite and not very efficient.
Location and convenience Walls a bit thin and quite noisy when hotel was busy.
The leisure facilities were wonderful and very relaxing after a 10 hour motorcycle ride in the mountains, the perfect tonic. The private underground on site car park was also ideal and very secure. The only slight observation was that the lighting in the bedroom was very dark with no means of adjustment.
Room Space. Parking, small and difficult.
The hotel is really in the city center, easy to reach the shops. We had a car with us and the hotel garage was full, so we had to park cca 5 minutes away in the comunal garages.
Breakfast was good, location in city centre, parking right underneath hotel. We apparently got the "budget" room. Obsolete snowy tv, very poor light. Spa facilities only open at times that are no use to guests who stay only one night.
breakfast smell from cafe downstairs in the evening
Very close to city centar and nice comfortable rooms. Outstanding breakfast!
Nice place.Horrible parking.
Very centrally located, had a friendly front desk staff and a very good price. The parking was overpriced at 15 euros per night
Good location. There was no wireless
excellent large room, large TV, large balcony, excellent washroom excellent indoor pool and children's play area excellent lobby and outside Bar and outside pool and grounds free internet in the room with wireless keyboard - excellent!!!!! this is a excellent 5 star hotel - the best! excellent included breakfast in rate excellent location outside pool water too cold
the total atmosphere of rest,friendliness,extraordinary accommodation and excellent kitchen everything was fine
Very comfortable hotel indeed, an excellent place to go and get away from it all. Nothing
5 star luxury at a bargain price. Yay for off-season rates. Beautiful room with large balcony and view of mountains. Spa bath. Power shower. Electric curtains etc. Was too cold for outdoor pool but there is a beautiful indoor pool. Need to purchase swimming cap to use pool. Only 6€ though.
The evening meal staff was helpful and pleasant.Our room was great, but we were confused by the lighting controls. The breakfast staff was a bit unfriendly.
We were very pleased with the hotel and thought it excellent value for money. The staff were very helpful and the amenities first class. Service and food in the restaurant were also memorable We only stayed 1 night but would certainly return for longer if we could. The only problem was finding the hotel as we drove into Andorra and, understandably I think, found the streets difficult to negotiate and impossible to reconcile with our Google map. The hotel could consider printing clear directions with its booking confirmation. We finally found the hotel after running across street signs, which were very helpful.
The setting and scenary is fantastic. Peaceful and beautiful.
The room was very specious, the accomodations were very comfortable, and the bathroom was exceptional. We wish we'd stayed there longer to take more advantage of the facilities. The location was great - more convenient than map suggested, not in the middle of the stretch, but a short walking distance away. Staff was friendly and responsive. Information about nearby restaurants was not extensive.
Great location, great room design flies, mosquitos, moths, window was left open, not clean, missing robes, info, service guide etc. Spent 15 minutes killing off insects! Called front desk, little help
Lovely, spacious room with great view and really great bath. Restaurant was also very good and the wait staff attentive. A 5 Star hotel should have down pillows...at least upon request!!!
A well-located luxury hotel and a bargain at the discounted off-season rate on offer. I liked the rather spare modernist decor of the room and there were some nice design touches. Unfortunately, a series of minor room service problems (dead remote controls, missing waste bins, a bed skating round the floor till we found its brakes, etc.) slightly took the edge of the experience for us.
The Husa Centric Hotel has an excellent location at a major shopping street and is next to most important offices.
The room was unusually spatious, there was almost excess of spaace. Just the bathroom itself could be a whole hotel room in many other Europen hotels.
The staff are very friendly. My room (606) was really large,extremly quiet & had a wonderfully comfortable super king size bed. Breakfast is great, a wide variety of well prepared food & an bundance of it. Well located right in the middle of the town with a taxi rank diagonally opposite to the right No fresh juice at breakfast only that made from concentrate which tastes like chemical
Very nice hotel and cenrally located. no.
poor breakfast for a high price!
Close to the downtown
The rooms were excellent and the staff friendly and helpful. The breakfast was excellent and good value for money. Would definitely stay there again.
The location The non division between smoking and non smoking bedrooms.
Centrally located, useful for bars, restaurants, sightseeing. Excellent shopping location. Very helpful and informative front desk staff. Easy car parking.
Very good position in the center of the town on the main shop street. Very spacious rooms. Breakfast was ultimate. Was charged for breakfast despite it was free in my booking. Hotel parking rather expensive.
Doorman helped take scooter off the van, level entryway, elevators. Bathroom door was too narrow for my scooter, so I used my walker, but they do have rooms with a wider bathroom door. Classic hotel done in modern taste nothing
The air conditioning was not working. Most uncomfortable. When complaining the next morning.....no one cared at all!
Room excellent, Loby area excellent, short walk to shopping and very excellent restaurant, excellent service. My wife and I staid in room 510 and what we realized was that we could clearly hear the people staying in room 511, not because they were loud, as we could hear them even though they were speaking in a normal voice. This is not a complain, but just for you to know this, as it might be an issue regarding privacy. When you design the rooms as you have, then we think it would be nice if you changed the red lamp next to the sofa, as this do not match the rest of the design and also with one that works :)
excellent breakfast. very nice changes made during renovation.
Location, cleanliness and beauty of hotel. Our rooom was extremely smokey with cigarette smoke that wafted up from the bar and it was also very hot in our room. Unfortunately the air conditioning was not turned on in the hotel.
It charming entrance and welcoming smell of vanilla. Good location and the wonderful SPA to explore No dining possiblity after 10.30 pm
Great view of the city from the top floor. Just the price
Hotel was very good and no any problem. Atmosphere was good and hotel was very clean. NO
Nice rooms,clean, comfortable beds and bathroom The restaurant. People there was not serviceminded!
Hotel staff is very kind and polite, Wi-Fi Internet, Restaurant, Room. 1. Hotel staff doesn't speak English very well. 2. We had to change a lot of rooms because firstly our room faced to the road. It was so loudly that we coudn't sleep at all.
wery nice hotel the breakfast is not 5 star , had a better one in 3 good 3 star hotel
The only one is: the internet is now strong. We need to connect it in restaurants.
Excellent location; simple but clean rooms with good facilities; helpful staff;
The location is excelent: at the edge of the village, close to the beginning of walking paths into the forest, with a wonderful view of mountains. Rooms are big, lovely decoration, very clean. The windows are big, allowing for a lot of light and fresh air. The guy on the reception who did speak English was very helpful. All the stuff was pleasant. Breakfast was not very varied, but each item was of very good quality. Overall, the hotel just gives you a pleasant feeling. It's comfortable and welcoming. 1. Not all the stuff at the reception desk speak English on a satisfactory level. One of the women didn't speak English at all, which was a little problematic, since it was her we've met when checking in. However, all tried to help as well as they could. 2. At breakfast there were absolutely no fruits or vegetables, fresh or otherwise. While the quality of the food that was there was excelent, I found this lack frustrating. It would be expecially problematic for people adhering to a vegetarian or a vegan diet. 3. Apparently there are no non-smoking rooms in the hotel. Our room reeked of cigarette smoke when we first entered it. The smell disappeared entirely after a few hours of open windows, but that left the room very cold at our return.
Cleanliness and friendliness
convenience , friendly staff no tea and coffee facilities in the rooms
The hotel was very good value for money. Not a luxury hotel by any means, but excellent accommodation within this price bracket. The breakfast was very generous with a good variety of foods and we enjoyed a tasty evening meal on a couple of occasions.
All OK All ok
A warm friendly hotel and its location in relation to activities Breakfast should include a selection of fresh fruit.
Comfotable and relaxing surrundings with lovely pool area
We liked being half board. About 300 metres from the Gondola meant we could walk there in about 5 mins. Coming back took longer as it was uphill and we were tired after skiing all day. There was one day when we had no hot water for a bath. In fact the water was cold coming from the hot tap.
The hotel was quite clean and conveniently located for access to the lift and the apres skiing facilities. The staff was very polite and helpful. The only issue was noise as either the walls in the hotel are not thick enough or not sufficiently isolated.
Good attentive staff, excellent breakfast choices Very hard beds
It's location in the shopping district, parking (and very nice helpful people in the garage), nice layout , modern hotel, some quirly design features - overall from a physical point of view, good Staff attitudes were poor - Receptionist on phone when checking in. Kept waiting. Poor attitudes in Dining Room for evening meal - rushing diners out. On the other hand, staff at breakfast were a complete contrast - polite, welcoming etc.
It was super quiet.... There was free internet at their business centre, which was a nice little room off the lobby. They also had a nice breakfast room with a very good breakfast There was a chef to take individal bacon and eggs orders. The exorbitant price of the parking.
Modern, quiet, secure parking.
Cleanliness of accommodation and good breakfast facilities In Andorra there is not yet a smoking ban so even though in non-smoking room, tainted by smell of tobacco. Limited parking at hotel and expensive, cheap public parking reasonably near though.
Price very interesting. Good location, accommodation for double room superior with breakfast.
The space between bed and sideboard for the TV is extremely narrow and difficult to go through, specially is another person is around.
The hotel room is spacious & clean. Just a few mins walk to the shopping street. The breakfast variety is good & foods is delicious! It's my first stay in Hotel Fenix & it leaves a good impression to me. I will definitely stay there again if i go to Andorra.
Good facilities but few staff. Staff were not friendly.Food very expensive.
Very good position. Parking a bonus
Central location Comfortable bed Good bathroom
The hotel was conveniently located in the heart of Andorra The hotel parking is very hard to find, but attached to the hotel once you locate it.
We upgraded for an extra 20 euros to a room with a balcony and a free minibar. Excellent value and stunning views. Buffet style breakfast was good and lasted till 11am (Saturday). The first room, before we upgraded, had a view of a brick wall.
Luxurious spacious rooms, nice view in the middle of the city. It's a bit of a challengeto find the entrance to the parking garage/
comfort, spaceous, not noisey
Very new and top quality hotel - big room with flatscreen tv, excellent bathroom, located right in the middle of a big shopping street. We never managed to find the hotels own garage on the small, curly streets of Andorra, but instead had to park a bit away in a public garage.
Location and the modern nature of this hotel nakes it an obvious choice for visitors to Andorra All perfect!
New modern hotel with good size rooms and excellent bathrooms. Very good location, very near shops, restaurants etc. Helpful, friendly staff. Hot buffet at breakfast was cold, otherwise breakfast excellent.
101% good hotel. I got big and modern room with perfect king size bed. Finding parking bit tricky
New, comfortable, large rooms, well located and good relation price/quality Not really, but make sure you state your preferences when booking.
The breakfast was absolutely fantastic
Very central to shopping streets.
Excellent service staff. Helpful and polite. Gym was small and poorly equipped. The sauna and gym was co located which was weird
All a 4-star place should be. Helpful reception staff. Good view from windows that opened (thankfully). Good room Wifi. Room far too hot and a/c control didn't work. Parking not easy - entrance to public parking building 75m away not well-marked and little space to stop outside hotel entrance. Pricey parking, better to try for a meter nearby..
Fantastic location and exceptional value for money. Great facilities
easy to find, close to parking, nice size room, no noise from the street, free internet, check in around the hour,
The staff at the hotel, particularly at reception, were most polite and helpful.
quiet yet central position beds not very comfortable
Room size... Wlan signal in our room (233) was not availalable except in next to out door. Parking under the hotel was very convenient but too expensive...
Conveniently and centrally located, excellent service and restaurant (breakfast and evening meal), motorcycle parking nearby
The hotel is pretty much where you want to be in Andorra la Vella - right where the shops and restaurants are. There's parking behind the building.
The location, the pool, the friendly and helpful staff. Noisy room towards the street. As there was no AC, we had to have the window open.
The staff at this hotel were exceptional. The cleanliness of rooms was of the highest standard and the breakfast was outstanding. Unfortunately the walls and doors were so thin that you could here people in rooms sevral doors down. Otherwise this hotel would have been one of the top hotels i have ever stayed in. Hopefully they can rectify the problem as everything else was perfect Unfortunately the walls and doors were so thin that you could here people in rooms sevral doors down. Extremely hard to sleep unless you are a very heavy sleeper
really friendly staff, close to shopping areas
very helpful staff, good parking system, location OK
High quality of all facilities More accessible parking if possible.
Parking, location, price. Only the the thin walls and loud guests.
Very beautiful building near to the main shopping streets and many restaurants. Very good breakfast.
hotel staff offered 3 rooms for choice, nice breakfast at fair price.
Clean, friendly staff and a very reasonable price. A little on the warm side until we found the thermostat in the room!
Very nice hotel right in the center, but still quite. The rooms are clean and quite big. The hotel staff is very friendly and helpful. Aslo pets are not only allowed but also welcome. reception closes at 23. oo hrs as well as the hotel bar. So for dinner we had to take the key with us and a drink in the hotelbar was therefore impossible.
It was clean and convenient, the location was great for the ski-ing. We would definatley stay there again
Large comfortable room, peaceful location, very good value for money. Good choice at breakfast. The price included dinner in the hotel which was good value for money if not the greatest quality. All in all a nice couple of days away from the hustle and bustle of Andorra la Vella.
Location, in that is close to chair lift.
Free Parking Room too cold. 18 Degrees!!
It is right in the heart of lively Arinsal and minutes from the gondola to take you up to the slopes Could do with a spruce but it's clean and good value for money
it was cheap and very comfortable no
All staff from reception, to dining to cleaning staff were very friendly and polite . the facilities and food was brilliant and i would definately stay there again if a room was being cleaned next door you could not sleep as the walls are very thin
location views, heating, decoration
Clean bright room, cute hotel, very good price: 55 euro for 2 person in 1/2 board is a bargain.
Location was excellent Breakfast was limited and no Tea/Coffee facilities in room
Small, friendly and relaxed hotel, good food and very good value for money. Towels not changes. Bathroom sink plug very dirty on the underside.
It was opposite the gondola and so very easy to get to the slopes. The view from the window was great. We did not get any clean towels throughout the stay and I had to keep asking the staff who were reluctant to give me any. There was no atmosphere in the hotel itself, the staff seemed uninterested in the guests. There wasn't a warm welcome at the hotel and when we went to nearby hotels and bars we found the staff much more engaging.
Nice Hotel and Accomodation very Friendly staff first class food and service.
Very good location, rich breakfast, very large and clean room with two toilets, bath and tube, two king size beds, friendly staff. I recomend this hotel to every one. Not enought tourist information in English, hotel parking too expencive, but some of chipper public parkings near the hotel
Centrally located, staff amiable and welcoming. Large living area with flatscreen TV, comfy small bedroom, and good sized bathroom made it perfect for an overnight stay in Andorra.
Surprisingly spacious, clean and comfortable. Breakfast excellent Would have been good to have tea/coffee making facilities in the room.
Very comfortable enjoyable stay. Excellent breakfast. No we liked everything
Excellent family accommodation
Clean, Excellent buffet breakfast, Great Staff
OK, a litle problem parking to car.
This hotel with nice comfortable rooms and lot of space for a low price was an extra "highlight" during our trip in the Pyrenée.
Thoought the hotel room was far too hot. The hotel staff, apart from one, were very unfriendly didn't seem like they wanted to help with anything. Tried to book ski courses which they told us we could, when we went back to book they said it was too late and the booking could not be made. As a result of this we wasted half a day booking at the piste. They told us that the skating rink was open all day, we went to Canillo to find that it was closed so all in all we wasted two mornings through unknowledgeable hotel staff. We also asked if we could hire ski equipment to which the receptionist replied 'depends' and carried on working at her computer.
Located just off the main high street. A good selection for breakfast. Nice spacious room with most facilities. Wifi did not extend to bedrooms so had to sit n the lobby/reception area.
The staff was generally helpful and polite. The location was very good, as it was close to the center, which is what we wanted. The Internet did not work, when it was apparently fixed it still was not working properly. The credit card machine also did not work properly 15 Euro per day for parking our own car (not even valet) is very expensive
breakfast, Location No air conditioning, Everything seemed average, I expected more from a 4 star hotel
The breakfast was ok. The bath tube was stuck, and not clean. The carpet is very old and furniture since ages.
The location is near the center but isolated from ado. Price value. The room was spacious Breakfast is substantial. Parking is free of charge. Furniture and other equipment are old and run-down. As a whole this hotel needs to be renewed. I think this hotel was called panorama not for no particular reason, but everything that we could see from our window was landfill. Roofs of nearby houses were covered with litter:(
Overnight stay only. Breakfast excellent. Easy access to the town for food and shopping Access to and space in the car park very limited. Stayed in summer and lack of a/c in room meant leaving window open town quite noisy during night.
The hotel's location, staff and overall decor was very pleasing and professional. Internet access was easy and readily available. The absence of air conditioning was a surprise, given the fact that it was a hot Summer. The parking surcharge I thought was a bit high.
Likes: friendly, helpful, multi-lingual reception, the cleanliness, spaciousness and spectacular views of our room, minibar, the large bathroom with excellent lighting, the pool/spa facilities, the decent buffet breakfast, facility of access and proximity to Caldea spa, shopping and restaurants, private, on-site parking albeit 15 euro/day. The pervasive odor of tobacco even in a "non-smoking" room. The inability to regulate the climate control of the room--it was terribly warm and thus we slept with the window open (waste of energy but rather pleasant!). The parking rate is elevated, especially if we were to consider a longer stay.
Rooms were ok resturant was very good we found the hotel very clean and enjoyed our stay When booking in we were asked if we were french we said no English the receptionist pulled a face and made some remark we could not understand,we were booked into a room overlooking the main road which was very noisy,also the rooms were very warm
Quality and choice of meals; my wife is a vegetarian and the bufffet option of the meals meant she could choose what she wanted to eat. Traffic noise from road during the evening and night.
great place, good food Our bedroom was a little small
An excellent hotel. Spacious, clean, comfortable rooms. Good service, friendly staff, fantastic view, very good breakfast and a nice swimming-pool. no reservations
Excellent quality, nice positioning outside Andorra la Vella, very friendly staff. The new part is way better than the old, the part with the suites.
It is a very comfortable hotel in a beautiful surrounding. I would definitelly recommend it.
Good location, nice ambient, excellent food, friendly staffs Rooms are a bit too small. Lack of facilities, Hard to adjust room temperature
Very comfortable, great food and relaxed atmosphere. No
We were very comfortable and made to feel welcome, wish we had planned to stay longer. We also got good sight seeing advice from the reception.
Difficult to locate...
Staff were friendly, breakfast wasn't bad rooms were good No facilities for kids 10/12. Neither in town or at slopes had to get into car for everything.
Really perfect! Beautiful hotel, friendly staff, outstanding location, perflect cleaning... breakfast and dinner very good and in good quantity. I will return for sure!