Arinsal Hotels

Friendly Staff nothing was to much trouble for them

The staff was very friendly and helpful. A reservation issue was fixed quickly and with a great attitude to please.

It was clean and convenient, the location was great for the ski-ing. We would definatley stay there again

Clean, friendly staff and a very reasonable price.

A little on the warm side until we found the thermostat in the room!

The only one is: the internet is now strong. We need to connect it in restaurants.

The hotel was very good value for money. Not a luxury hotel by any means, but excellent accommodation within this price bracket. The breakfast was very generous with a good variety of foods and we enjoyed a tasty evening meal on a couple of occasions.

The setting and scenary is fantastic. Peaceful and beautiful.

The evening meal staff was helpful and pleasant.Our room was great, but we were confused by the lighting controls.

The breakfast staff was a bit unfriendly.

parking facility better than expected, hotel clean, good breakfast, staff helpful

check in time only after 15.30 - contrarry to booking.com email, street noise and smell of tobacco in hotel lift

The perfect budget hotel for a mountain walking holiday. take earplugs if you are a light sleeper and get a room witha veiw (above the street).

I loved the warm ambient, luxury furniture, and the location, its great to be in peace with great landscapres.

everything was within walking distance... the front desk staff...ms elena?? was very helpful... loved it!!!

very confortable. Walking distance to shops and restaurants.

I was expecting WiFi conection in the room, and not only in reception.

Very beautiful building near to the main shopping streets and many restaurants. Very good breakfast.

really friendly staff, close to shopping areas

The hotel very much was pleasant. All is very beautiful and comfortable

All very much was pleasant

Location was perfect for skiing, hotel offers discount at local ski rental shop, Pico Negre, which were excellent. THe size of the apartments was great, but get the ones in the newer side with a kitchen.

The spa rules, need a swim cap to enter pool. Who the hell packs a swim cap, and why should I have to buy one there? Our couch was very uncomfortable, which was also our bed later that night.

Accessability to the city,the comfortable room and breakfast and the magnificent view from our room.The guest reviews are not always accurate. I view gusts reviews when selectin accomodation. There is one nationality that are more often negative on their hotel comments. USA so I tend to ignore those.

The reception staff were very surley and not at all helpfull

everything was perfect

The hotel is new, modern and very well located. The breakfast was excellent, much more than the continental breakfast we'd booked. The atmosphere was relaxing and easy going, though it must be said that we stayed there just before the ski season and the hotel was very quiet. I would recommend it. Its very close to the hamlet of Erts where there are a couple of good restaurants.

The room was very nicely decorated but really quite small. The lighting throughout the hotel is very subdued and at times this made us feel a bit disorientated.

Friendly staff, they helped us finding the restaurant we want it. Really modern hotel, maybe too much. Anyway everything it's new cool stuff and looks pretty. Amazing surroundings close to the mountain, really quiet place ;D Also you have free mini bar with drinks and loads of stuff as shampoo, razor, tooth brush etc.

The room looks bigger in the pics, but was ok. We didn't have warm water until 1 am of the next day...that was not their problem, but we couldn't take a shower. They offer us a discount for next time as a rewards. As I said was not their fault.

nice surprise for money, great to be right across street from bus station, nice outdoor pool area, everything very clean.

This hotel does not offer smoking/non-smoking rooms, which Booking.com does not inform you of. Upon arrival we were put into a room which stank of cigarette smoke so intensely that we could smell it from the corridor. Unfortunately the hotel was fully booked, so despite the fact we booked a double room, we were forced to switch to a twin room (which also stank, just not as much!).

No non-smoking only rooms.

Doorman helped take scooter off the van, level entryway, elevators. Bathroom door was too narrow for my scooter, so I used my walker, but they do have rooms with a wider bathroom door. Classic hotel done in modern taste

nothing

wery nice hotel

the breakfast is not 5 star , had a better one in 3 good 3 star hotel

Good location near andorra la vella centre and shops, free wireless internet with relatively high speed. Modern designed breakfast area and nice breakfast.

Our room did not have soap,we used the bath gel instead but it was only one available so we finally did dot have bath shower to take a bath. Generally speaking on this issue, too few bath amenities. The room was too warm and too small. You can not live in such a small room for many days.

localization

the location was superb with stunning views and it was very relaxed and friendly.staff were extremely helpful .The pool was an added bonus in the beautful weather we experinced.

Furnishings in the bedroom are beginning to lokk a little tired but it was very clean and tidy.

Friendly staff, nice facility for our family.

The hotel is excellent value for money - it had all you needed and was clean and comfortable. We had to shut our windows as it is on the main road through Encamp, but the air conditioning was good. Nice to sit on our balcony and watch everyone in the street.

Nothing

Centrally located in beautiful andorra ..

very good breakfast, location

impossiby tight parking garage and charge for it.

Hosts were amazing, room was fantastic (bathroom was the most luxurious we have had in Europe), and the views in the morning were spectacular.

Long windy road up to the hotel, secluded location, poorly signage along the way.

Comfortable hotel in a beautiful part of the world.

value for money

it needs renovation

All a 4-star place should be. Helpful reception staff. Good view from windows that opened (thankfully). Good room Wifi.

Room far too hot and a/c control didn't work. Parking not easy - entrance to public parking building 75m away not well-marked and little space to stop outside hotel entrance. Pricey parking, better to try for a meter nearby..

Excellent service staff. Helpful and polite.

Gym was small and poorly equipped. The sauna and gym was co located which was weird

Centrally located hotel with good facilities.

Additional charge for parking

Parking support. Although parking was 5 minutes from the hotel, I got a parking card from the reception, clear directions - so everything was fine.

Very friendly, obliging and accommodating staff.Good,plentiful food at all times

Heating throughout the hotel was overpowering as it always is even in the hight of winter.A pervading smell of cigarette smoke throughout the hotel

Lovely location beside river in wooded mountain valley.Outdoor facilities make this more suitable for summer walking holiday in mountains.

Most distant hotel from ski lifts,bars and night-life. Ski bus not too frequent so having a car is useful. Noise carries into bedrooms from corridors some of which open onto downstairs foyer/bar. Decor very dated and breakfast average. Didn't have evening meals but menu looked pretty good.

nice bed !!

staff were rude, unfriendly and where not able to give us any information about the area which i thought was strange

Excellent location, friendly staff, good facilities.

Room floor had not been adequately cleaned on arrival but was promptly corrected. Smoking is allowed in the hotel - this was awful.

Good location, with wi-fi, especially close to bus-stops

Very good for the price - big airy room, great views, basic kitchen facilities. Covered parking available for 13 euros per night - useful in Andorra.

Not the hotel's fault but Escaldes and Andorra le Vella (which are effectively the same town) are very busy, claustrophobic and traffic choked. If you want something more rural try Ordino or Massanes.

The friendly and exceptionally helpful staff, especially Tony and value for money. The quality of the TV screen in the room.

Only one electricity outlet in the room. Decoration is very basic.

Very professional hotel staff; parking faclities

Everything was fine, would like to come back again.

No, all was OK.

Clean bright room, cute hotel, very good price: 55 euro for 2 person in 1/2 board is a bargain.

Small, friendly and relaxed hotel, good food and very good value for money.

Towels not changes. Bathroom sink plug very dirty on the underside.