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New facility, nice rooms, cafes, views Need a more professional greeting staff at front desk. Was nice but different.
Beautiful clean and great location overall it was a great stay but there was one minor thing that left a negative impact The airconditioner had some issue it was very loud all night. It was very hard to sleep as the air would roar every 30 seconds there was obviously some mechanical issue as an interior architect I know this is not normal. We woke up every hour thoughtout the night making our stay a horrible experience. Beside this it was a great stay.
Pool area Gym was small for such a lux hotel
Very clean and quiet Nice location Paying $14 to self park in a free garage
Had to cancel due to hurricane. They charged us for one night and wouldn't budge on the policy! Unwilling to negotiate or work with us on policy due to hurricane.
The room was well-appointed and bed was very comfortable. It took me getting angry with hotel management to get basic necessities replenished including soap, shampoo, tea, and towels. My husband actually had to dry off with a hand towel at one point. And in an attempt to rectify the situation managemebt delivered a martini tray, including a full-sized bottle of vodka, at 9:30pm on the Sunday night before our checkout. As I'm not a raging alcoholic and was originally requesting things like camomile tea, this gesture struck me as odd and misplaced. There were other little things which occurred throughout our stay, and individually these things would have been negligible. It was the combination, however, which made for an overall negative & frankly unpleasant experience. At a $300 price point, providing the basics is an absolute necessity, but going above and beyond the basics is an expectation. I very rightfully held this hotel to a standard higher than the average budget motel and not only did they not deliver, they fell far below.
The atmosphere was very good and the breakfast and poolside dining was good. Yes that there is no way to get into the ocean due to the errosion and the large amount of rocks inbetween the small beach and the ocaen.
Came for business. Had breakfast. took time to rest at beach no. perfect experience.
The view was spectacular. I will recommend this Resort!! Everything was lovely!! Nice people,service was great.
Nice view, clean rooms Staff was a little difficult and bathrooms doors do not provide much privacy.
Liked the location. Decor. Pool area. Drinks at the bar were not very good. Bedding was not comfortable.
Good location Internet did not work loacstipn
Hotel was nice. Staff was friendly after we checked in... We came in for a engagement party. My sister, the mother of the groom to be, booked and paid for the room. When we went to check in they said they needed her credit card and ID in person. First off why didn't anyone or the website say that the card holder needed to be there. Second off if this was a business trip and I didn't have the company credit card, would I not be allowed to stay? My sister had to leave her sons engagement party and drive to the hotel. 30mins each way. While we could not check in and get ready till she arrived.... This was super inconveniencing, and very unaccommodating. I would have used my own bank debt or credit cards if I didn't just have a security breach with my accounts. I felt really bad for my sister and the hotel was super unreasonable to work with any solution I tried to come up with.
Everything was easy. From booking at the last minute to the easy of checking in late to late check out. Room was clean and ready. Caffee was on late.would use them and Kayak again.
The breakfast was quite good, a nice start to the day, I would stay here again in spite of the maintenance difficulties, Our taps were leaking and we had to have maintenance come in twice but eventually the problem was solved. The carpet was soaked for days and at one point we had to bail 5 baskets of water out of the sink before it drained,
The staff was exceptional accommodating my needs and everyone that I had contact with was exceptional friendly and helpful.
The beach No free internet, lack of pressure in the shower, the restaurant selections, and limited menu selections.
was charged 5 dollars for an expired snack that was in the stocked bar, you can get free internet access at Mc Donalds but not at a Hilton. No continental breakfast , Holiday Inn charges 50.00 less and has an excellent breakfast. The parking situation is aggravating. The gate does not work predictably, at guest has to pay to park ? I understand if you were not an actual over night guest, but that was ridiculous. So many people have problems with the exit gate, there would be 4 or 5 cars waiting to get out behind that one confused guest. The little things were so over priced it made you question everything about the Hilton's ethics because it was obvious you were being exploited. The positive, great coffee, excellent house keeping staff, friendly staff in general and nothing competes with the Atlantic Ocean for it's beauty. Very nice gift shop. Quiet at night, no rowdy guests. Very good security, I felt safe.
Bar and restaurant staff was very friendly all around. Pool area was nice. Food was good. Beach staff were fantastically friendly and helpful. We loved being beach front! The internet connection (which we paid for) never really seemed to work for any of our group. The DJ by the pool was terrible. Music was certainly welcome, but he just did a terrible job reading his audience/crowd.
They had a "special floor" for cut rate rooms. It was a view of the roof with loud ugly air conditioners! Gave us the worst rooms with no balcony.
Location Paid for bed and breakfast but did not receive breakfast included.
Breakfast is super bacon etc. Swimming pool is having aircon giving a nice temperature in the summer period, location directly on the beach, a bit more expensive but good quality, good self parking Only few resturants in area, need to pay for internet but better quality than on other hotels, hotel did charge almost 4000 USD on my credit card at arrival and returned them at departure 3 days later - this is not the normal way hotel normally only reserve don't collect will write to hotel about this!
The beds were so hard my wife and I couldn't get any rest. With what sleep wedid get, we woke up with neck and back pain. We loved the spa, it sure helped with our pains. I would stay there again IF they change the mattresses; and there were no refrigerators; terrible when you wish to cool your drinks. I am 55 years old and my wife is 44.
Friendly staff, pets welcome, large clean room, great breakfast included
Lovely room, very comfortable and clean. Staff were very welcoming, friendly and helpful.
Location. Near the wedding I was attending The roach in my room!!!!!!!!
Staff was great. I booked a double double room on kayak and the photos showed a suite of the room I though I was booking.....very misleading! When we got here we were given a single double for two men. Then I was over charged for the first night. You need to be honest.
Staff was friendly and room was clean but the facilities are not well maintained The entrance, hallways and elevator wreaked of old stale cigarette smoke smell. It was so strong it made me physically nauseous. We also had to park next to a truck with people living out of it in the parking lot. Lastly, noticed when walking by one night that the pool was filled with teenagers at 10pm. It didn't disturb us in our room but thought it was odd.
When we arrived we had been upgraded. Very nice surprise. No
Clean, comfortable, Starbucks right outside the building. The ad was not clear that the room was only a single double bed. The hotel was kind enough (and had the space) to fix that problem at the same price, but the ad should be more clear.
Friendly staff Smelly bathroom
I get very annoyed when people rate a business poorly based on services or products they plainly advertise that they DON'T have. Don't rate this a poor hotel because they don't have an indoor pool, or no free breakfast. They never said they did fool. To me this was an exceptional hotel. Clean, updated and the rooms very incredibly comfortable and well furnished. Their Wifi was excellent and the staff was very gracious. The lobby had terrific seating and amenities for the business person looking to relax and do a little work. I wish there were more options for food and drinks. A very nice bar that served light cafe style foods and beer, but the menu wasn't very extensive.
Closeness to FAU campus.
Did not offer continental breakfast not even a cup of coffee
Very friendly and helpful staff both the manager and the front desk. Shower did not work properly. However the manager personally made a temporary fix until maintenance was able to repair it.
Stay 2 nights on business. Very pleased with hotel, breakfast, rate. My business was in Palm Beach Gardens. This hotel was just off the highway, just 8 minutes away. Very nice hotel, way cheaper than Palm Beach Gardens hotels.
There was plenty to do all day. The variety of venues meant we never had to leave the grounds. The $25.00 per day facility fee in addition to the room rate reminded me of the way airlines try to hide how much you're paying for your ticket. Just raise the room rate $25.00. Also, make sure guests know the tip is already included. We were not made aware of this until our second day there.
We had an awesome corner room with a balcony that normally costs $500.00 a night. We paid only $150.00! A Hotel employee knocked on the door @ 10AM asking what time we planned to leave.Checkout time was noon.
Comfortable Beds and The pool, Gym, and bar area. Ironwood -restaurant on-site- food was awful. We both had fish and it was not good. Also, very expensive for bad food.
Breakfast Bathroom was filthy. Still waiting for the manager to contact me about the bathroom being nasty. this happen 8 days ago.
The space was nice, as an all suites property, the room was a decent size for more than an overnight stay, Numerous maintenance issues were obvious and inconvenient. AC ran continuously without changing the temperature, and intake vent condensed water and dripped constantly into the living space in front of the changing area and bathroom. Several electrical outlets did not function making plugging any accessories in a real chore.
no free wireless internet access in hotel rooms! I had less expensive hotels that had free access! and two internet computers in the business center were definitely not enough!
Close to family and dining
Room was very nice. Hotel staff was the best. Reasonable location for the area. Not really a resort kind of place but if you are visiting family in the area it's ideal. Room was very clean and nothing particularly worn that I saw. Right off the highway but we didn't hear any road noise. TV a bit dated. 2 beds + a sitting chair was kind of tight.
Beautiful room, great area
Nice and clean, but the bathtub and sink would not drain
The staff was very accommodating, and the room was well equipped with comfortable beds and soft pillows. The grounds were well manicured with a very nice pool area. The buffet breakfast was excellent with a huge variety of choices including a chef to make omlelets to order. I would definitely come back again. My only complaint was that while the carpet in my room was spotless and looked clean, my grandson's knees turned brown after crawling on the floor for just a few minutes.
I got a fantastic rate and enjoyed a clean beautiful room for my husband and son. Breakfast was delicious and there was always fresh fruit available in the gym and lobby. Computer and printer was fast and free and the hot tub was huge! My only complaints were that you should have been able to hook up hdmi to the back of the tv and that the beds were small.
complimentary breakfast could be with more choice
restaurant staff in the morning..... dirty windows on the 6th floor - couldn't see the view or take picture
We checked in on Friday for a 3 night stay for a visit with nearby family. Even though we were on the 7 th floor, the noise from a very busy night club on the ground floor of the building kept us up until 3 am every evening. The night club had valet parking set up near the entrance to the hotel which blocked parking for the guests and left no spaces to park. We will book in another hotel the next time we visit.
This was the worst Marriott propert for the money that I've ever stayed. This was absolutely the worst Value for the Miney
Rooms were clean and great hospitality I didn't like my truck getting broke into. We had to find a differnt hotel to stay at. I wont ever stay at this location agian.
The staff was helpful, breakfast was good, room was comfortable, our stay was rather short but we feel absolutely satisfied with what we got for our money. There was initially a problem with overcharging against the booking.com prices, but that was resolved before we came, and later some 2 amounts were pre-authorized on my card account within the first couple hours of our stay at the hotel without explanation.
The bedding was dirty and the front desk charged me two extra nights in error
They did not have a room for our family when we checked in at 9pm. Finally found a room but not the suite I paid for. Room had 1 king bed for my family of four (4)! A/C didn't work. Had to call maintenance (now 11pm and we're exhausted). Ants on the carpet when we woke up next morning. Checked out next morning eventhough I prepaid for 4 nights stay. The hotel is run-down and nothing at all like the photos on web. I will never stay at a doubletree hotel.
the suites were very nice and the pool area was well maintained. There was always a pool atendant about bringing u fresh towels.
Fabulous location for all our needs.
Nice location, cookies, nice staff Ants all over room and laying on my side of the bed was difficult since it's concave in the middle of the bed
The mattress was awesome. I will look for tempupedic mattresses in the future! The lobby was pretty except the staff was using 2x4 wood risers for their keyboards painted black. They were worn so paint was missing in places. It was a huge contrast to the lobby. Made me wonder "what else is behind the scenes"? The shower ceiling was so low that none of the steam escaped. Had to shower with the shower door open! Sink was also low -mid thigh. Poorly done remodel. Very musty smell in room. Boring decor in room.
Very nice big room, well furbished and modern. Awful location, close to the highway and a major crossroad. Level of noise in the room was quite high even well isolated.
The private balcony. The bed was comfortable. I felt like it could've been cleaner.
We were upgraded to a suite that was amazing. We had two toilets, a huge walk in shower and a separate tub. Thanks Hampton! Nothing
The personnel -- especially Courtney were exceptional at customer service and attentiveness. Courtney stood out because she remembered me by name and the reason for my stay, and went out of her way to make the stay pleasant. Plus, a really nice touch to have a varied choice for breakfast and late afternoon snacks and cookies. Just make things more pleasant. Not that I didn't like, but adding hot chocolate along with the coffee and teas and juices would be a nice "touch."
Efficient and clean
We especially liked the cleanness of the room and the whole property. Some of the staff - for example the breakfast-lady - were lovely and wonderful, others at the reception did not smile at all or even made us feel bad with the two little kids we have.
Ease to book
There is a sign prominently displayed at the front desk which states that if you're not satisfied with your stay, you don't pay. Well, I complained about the horrible mattress and other less than adequate features of our room. I received no discount or free stay. Nothing.
Free wireless internet available in guest rooms; coffee filter machine, with coffee available in guest room, free breakfast. Front door locked after midnight, room key did not work; had to return to front desk to have key card reprogrammed.
The staff was excellent, courteous, helpful....they went above and beyond to make sure we were comfortable. Excellent restaurant. Perfect location. Would return in a hear beat!
swimming in nice two outdoor pools ,relaxation at ocean beach
It is the perfect get away hotel if you wanna be close to home but yet away, I
The room was comfortable and had a nice view. The menu at the restaurant is a little dated and, therefore, limited. Check in was oddly laborious, so was reaching the concierge on the phone. The toilet did not work and the plumber arrived at 11 pm to fix it but fix it he did.
Excellent location near beaches and on river. Older facility with plans for renovation. Friendly helpful staff. Excellent value because its off-season in South Florida. Would stay here again, but only May through October. Overall good rating for cleanliness but carpets need to be cleaned.
Everything Liked it all
Brand new everything. I love the area. This Hotel smells fresh, everything neat and clean, They did a great job on this place.
Overall the stay was relaxing staff very friendly and helpful I had a late checkout due to late flight departure. Beds very comfortable. Nice view lakeside room. Had a late airline departure notified front desk went for lunch returned room key didn't work staff cleared it up TV remote didn't work properly probably just needed batteries...
Staff was great. Pool area. Location. No Transportation to the mall or nearby shops
Really enjoy our stay here!! Rooms were clean, comfortable, perfect! White beds, granite counter tops in bathrooms, and tasteful decor made this stay just what we needed! Parking is convinient, pool is well maintained, and breakfast had several good choices, and all staff was friendly and courteous! A+ The hot tube was under construction, unfortunately, but the pool made up for it!
Good location Closer to a basic motel than other Hampton inns I have stayed at.
pOOL SMALL; FAR WALK TO BEACH, BREAKFAST TYPICAL FOR HOTEL CHAINS
Not impressed with the selection of breakfast items, very limited
We would have enjoyed a bar, especially since there was no (open) bar in the neighborhood.
I travel to Palm Beach County frequently, and I highly recommend this hotel. It is a fantastic value for an ocean front property. The staff is very friendly, and the property has recently been upgraded.
It was more than we expected for our money. We will probably go back.
I loved the hotel breakfast, they sent us off with snacks for the day. The staff was very friendly and made you feel at home. The location was excellent, everything in walking distance, the beach, dining and shopping. Had a great vacation. Linda and Keith
Sept 2nd-5th 2010 This hotel has rooms that has been completly upgraded I stayed in a part that wasn't but could not tell cause it was so nice. Some of the rooms have a view of the ocean the rooms were nice, clean & comfortable. The staff was very helpful & I would stay again..:}
Hotel was within 400 steps to the beach as advertised. Value for the money with location this close. Clean room and helpful staff. Other than construction going on my floor during the day and early evening on Thursday my experience was great. I would stay here again.
Have stayed here several times over the last few years. Last stay was a disapointment because the pool even though ready for use had not been open. Also there was a gas main problem in the area so we had no hot water for a couple days. But the location is great as it is only a block from the ocean and beach. Staff usually very helpful and pleasant. Looks like price as taken quite a jump so we may be looking elsewhere for future visits to the area.
This hotel, did not have an ocean front balcony view. This hotel is noisy, you can hear everything from outside and next door. The staff was friedly.
good value for the money... close location to beach... ridiculously slow internet - reminded me of the dial up days... and while the complementary breakfast was a nice addition, they were out of orange juice during my entire stay (a week)...
Stayed for a long weekend... Hotel was full and were unable to fulfil my request for a king bed room. Very clean hotel. Nice, helpful staff. Pool was a good size. Just a short walk to the beach. Great location close to local bar, dining, liquor store, and CVS. Overall, had a great time!
I would recommend to others...very nice place! Staff was friendly and area is pretty
Great room. Great location. Better than the reviews. We had a wonderful stay in a large, comfortable and clean room. Nope
Right on the beach, staff friendly and helpful. Family atmosphere.
Everything was brand new, Service was wonderful. Took longer than expected to check in. Check in time is 3pm we got to our room at 4:25pm. They accommodated us so we could change and enjoy the pool. Fortunately it was a sunny day. When we got to our room we were not disappointed. Gorgeous 2 BR condo and plenty of room for a family of 5. Large balcony, 20th floor with a view of the ocean, waterway and all the way down the coast. Only stayed for a weekend, but wished it was at least a week. Pool, Hottubs, & kids facilities were awesome. Right on the beach with Chairs and umbrellas you don't have to pay for. The marketplace needs a little more inventory, but a Publix is right down the road. I hope to go here again in the near future and stay longer. One more thing...No time share pressure
The workers were very pleasant!
Went for a long weekend villa was beautiful. right on beach. Would recommend.
Liked the multi pool lush tropical settng. Did lack an in-house restaraunt though. But the tiki/pool bar was nice and light menu was available there. We are a family with two kids (7 and 11). Atmosphere was definately more suited for 'senior' group.
My wife and I are now completing what is our fourth visit to Ocean Pointe. The 'villas' are comfortable, spacious and well appointed. The resort is large with five buildings, four grouped together and one, the one closest to the waterway between Singer Island and Palm Beach, separated from the others by a condo. The resort has three major pool areas (along with hot tubs) and an extensive activity program, focusing on kids, but including activities for adults as well. It also has outdoor cooking facilities and some very nice shaded chair swings that seem to appeal more to adults than kids. One of the greatest drawback of Ocean Pointe is parking. Although there is outdoor parking, there is also semi-enclosed parking under the various buildings--but the parking spaces tend to be small and quite difficult to get into and out of. There are also gates which one has to get past in order to get into the various parking areas. While it makes sense to keep others from the adjacent beach, the gates are inconvenient and even annoying. If you have younger kids, you may want to request a villa in the area with the cluster of four buildings (Sailfish, Dolphin, Cobia or Pampano) because that's where there are more facilities and more activities for them and you. If you'd prefer things being a bit more private and a bit more quiet, the Kingfish building, the one closest to the waterway between Singer Island and Palm Beach, would probably be your best choice. There aren't a lot of good restaurants in the immediate vicinity, but West Palm Beach, Palm Beach and Palm Beach Gardens are all relatively close.
Situated in a residential area, very quiet and not like the usual beach strip location- this resort has it all for any age. Pool and food service right there for families, and an easy walk to the business area with many choices for adult dining. a mini store on site is also very convenient. The front desk even made me google maps for our next stop on our trip, but we would have liked to stay longer.
Everyone on the staff was very helpful. It was just my son and myself and I felt very safe since you need a key to get into any part of the hotel premises other than the front lobby. You don't have to carry cash on you which is great!! We didn't even need to leave to do anything. There is plenty of food options there. It had so many activities for my son to do and he had a blast. It is overall a beautiful place. We both had such a great time. I told my friends all about it and I want to go back soon.
We stayed for two nights during Thanksgiving and added a third even though we had freinds in Boca offering us a room at their house. Location is great for pool (many), beach, and inlet for fishing. Our four year old found many friends at the pool, many who return year after year. Lot's of activities for the kids. Each of the buildings has a group of stainless grills behind it. The staff was top notch. We'll be back.
We love the resort but they really need to hire new people on the beach. I can't believe that they let those kids work in a resort like this. So rude! Bunch of little punks, every year we come I will not let my girls go to the beach because of the beach guys. I even told staff members of the things that they do and again, I come back this year and there whistling at my 13 year old daughter. Not happy, stay by the pool!
Only stayed one night but were very happy with the room and all the amenities made it comfortable and convenient.
Room size The water is yellow. If that fact was proactively communicated and explained, it would have better managed expectations.
On this trip it was just my husband and I in a one bedroom. It was great having a jacuzzi, a living area to snack and watch tv, as well as a kitchen and terrace. The bed was comfortable and the bathroom was luxurious. Our room was clean and quiet. The beach is not crowded and we never had a problem finding lounges by one of the pools. The tiki bar had daily drink specials. It is definitely a resort more geared to family. We have stayed here before with our kids and loved it then as well. Great comfortable unpretentious resort that gives a bit more space than a regular hotel room.
the cooperated staff and beach is very interesting. no bussiness centre to use computer for internet.
Close to the beach. A separate pool for kids. Very kind personnel. Free wi-fi. Good ratio quality/cost Is not too close to Palm Beach. There are not so many actractions close by.
The friendly staff. No
The suite was clean and spacious. It was convenient to have a kitchen while on vacation, so we did not have to eat out for every meal. The only thing that threw us off was the price. Over $500 for 3 nights seemed a little much.
Location on the beach, poolarea and big well equiped rooms. Helpfull staff. Next time we will stay for a few days more. Nothing.
Staff was very hospitable, food was very good and priced reasonably which would be a reason to recommend it to others, and why we would come back Could be updated and more activities for teens
There was always something to do! The fold out couch was not very comfortable.
nice appartment not enough beds at the swimming pool
First of all they did nit receive the booking confirmation from the booking.com. So I had nor the room I booked nor the price I booked it.