Would you like to save as your currency permanently or for this visit only?
Will be back. A jewel in the Bronx. Staff kind and helpful. The place was spotless.
right Near the 5 train. less than a miles walk over the bridge to manhattan. Quiet, clean, trendy. Weekends and holidays should have no problem with parking on the streets. Nice healthy options in the breakfast buffet-everything you need to get you through lunch. Hotel is as it appears in the ads. Staff are friendly. inclusive Gym next door is up to date and great ( even though you have to go outside to access it. Don't count on hotel parking 2.5 spots plus a handicap spot(but who needs a car in NYC!)
My stay was very peaceful and comfortable staff was amazing too Breakfast could've been better
Everything was great!! Will definitely return!!
I love the hotel, the staff was very courteous and my girlfriend and I enjoyed the room and complimentary breakfast. We hope to visit once again
I loved my room that is until I checked out & was charged 3 seperate times & they said there was evidence of me smoking in the room & I'm a non smoker so I was charged $250 for I don't know what. Other than that awesome room. Minus being scammed I was over charged & had to pay for smoking in a room & I'm a non smoker. Never again will I stay there or any other Marriott 1 spoils the bunch
It's a very new property with ultra modern amenities. The location is great and the staff were amazing. The room was spotless. I would encourage them to clean the cutlery in the room a little bit more.
Clean, safe, spacious. Expensive & no pool.
Friendliness of the staff. Room size was good and very homely feeling N/A
Size of the room. Felt new. Extremely helpful front desk folks, Design throughout was nice and modern. Location. Not a safe neighborhood. 1.5 hr train ride to the city. not much around. Breakfast was terribly crowded, ran out of certAin items.
the staff at breakfast,front desk and housekeeping were excellent. The star level should be 4. Thank you NO
The hotel was clean, breakfast had a large selection to choose from. Staff was courteous & rooms were nicer than anticipated. 3 minor issues. 1) Front desk did not pick up phone when I called from room. 2) Toilet chain busted so wouldn't flush. Repaired immediately. 3) Last day of stay hotel had NO hot water! Unacceptable for such a new hotel! No apology given.
Clean and fast check in and out Price alittle high for 1 night
Parking too expensive
I found the rooms clean with comfortable beds, and furniture attractive and in good condition. I found the rooms were quiet. I was concerned noise would be an issue since I was adjacent to the exit door and across from the breakfast room. I did hear the door close and open but the sound was fairly unintrusive. Some confusion re: the room cost. This might have been a KAYAK issue, but it was fairly easily remedied, and the person at the desk was apologetic and professional. Parking could have been difficult (I was VERY lucky to get a spot right outside the front door), but that is to be expected in NYC. If I hadn't gotten the spot, I would have been charged an extra $25 (per day? per stay?), a fee I was unprepared for.
Very close from Manhattan. If your room in upper level you can see downtown
Good location, next to subway station and direct 5min. link to centre. Staff is ok, breakfast is minimal but fine. Hotel quality overall is good. Don't buy food in nearby Indian restaurant after partying. Is to spicy food.
Great location and friendly staff The room was very small, request where not granted even after being promised and breakfast was too early.
Generally it was a comfortable at the hotel. It was very easy to reach to downtown, by kust walking a few minutes to metro station and withing a couple of stop we were at downtown. Bed was comfortable, room was clean. Breakfast was not so good but satisfactory. We left our luggages to hotel's storage for a couple of hours in the day we checked out since we can't use the room for that purpose but we had to pay 1 $ per luggage which is unusual in many hotels.
dinning room should be bigger
Hotel was very nice in general. Staff very friendly, hotel room clean. Atmosphere was relaxing, it felt good going back after a busy full on day in the city. Breakfast was not so good. Limited options and service could have been better., i.e.making sure area tidy at all times.
The hotel is close to metro,only 2 mins walk and another 5min to Manhattan. 95% people lives around the Hotel are black, feel somehow unsafe.
Good connection to Manhattan and cheap. Elevators came or not. Loud people on the floor.
Breakfast was great, varied and fresh. For the price, it's an excellent stay if all you're looking for is staying the night and going to Manhattan all day long. The subway station is a block away and, while the neighborhood might be somewhat sketchy, we never had any issues coming back late at night. The staff was great, specially Stephanie, and the rooms were clean and beds were comfy. The only "bad" thing I'd say about the place is that if you're driving in, it will cost you $25 dollars a day to keep your car parked there, but that's a cheap alternative to parking in NYC.
close to metro station. Nice breakfeast. Nice staff on restaurant and room maid. don't take private taxi from hotel. US$40 flat to go JFK. Front desk said yellow cab will cost more than 50!!! Not good information, despite driver was friendly.
Loved the free shuttle, all of the staff was extremely nice, rooms were clean and updated, love that we were able to have an early morning check in. N/a
Clean and spacious Had a big issue getting the shuttle from the airport. They left us there for 1.5 hours eventually took a 4 minute Uber. Management was totally unresponsive to the problem.
courtesy of staff proximity to airport shuttle
There isn't anything that I didn't like. The shuttle service back and forth to the airport was quick and comfortable. The room was extremely neat and clean, and the bed was very comfortable. The food was great, all of the staff, and especially Jasmine who helped me put together a special event, went above and beyond attending to all my needs and the needs of the guests that met me for dinner. The Sunday brunch was a wonderful change, and everyone there was very attentive. There aren't enough stars in the rating for this! Absolutely nothing.
Location, clean, parking availability
The room is big and clean. Very confortay You can hear other peoples conversation. Unfortunately, we had to hear another couple in their intimacy whoch was very awful.
Mattresses need to be replaced. Very noisy after midnite. Security was called. I don't know if they ever came as noise stayed loud for a long time. Also noisy early in the morning.
Our bar tender Front desk and management were rude and not helpful. Our room was not ready by our 630 pm arrival and we were told to wait. After no room by 7 pm an argument ensued with no kindness. After several requested to speak to management....no one came to speak with us to learn of our concerns. Aside from a very kind and competent bartender the stay was not pleasant.
Shuttle service and breakfast. Other than that the rooms and facilities were pretty ordinary. There was no bottled water available in the room nor was it available in any of the vending machines parked at each floor. The hotel shop what presumably carried closed two hours before published time outside the shop. Finally I had to purchase expensive water from the hotel bar.
Proximity to LaGuardia airport with free shuttle. Neat and clean. Convenient buffet breakfast at reasonable price.
I liked that checkin was quick and painless and the room was spacious and clean. The room was pitch black and turning on the hall switch was dim. Had to use my phone to find the lamp switch.
Nothing I cancelled my hotel more than 48 hours in advance. After I cancelled it, I saw that they had a no cancellation policy. Since they would not refund my money, I asked them to reinstate my room. They refused to reinstate it and so I had to book accommodations at a different hotel. So basically they took my money and refused to give me a room.
The industrial chic decor was remarkable. We felt like we were exploring and discovering as we'd take closer looks at vintage registers, a wood+leather ping pong table, or various London phonebooths. And the staff, whether at the desk, from housekeeping, or from the restaurant/bar Mundo were all kind and communicative. Our room, while not spacious, was comfortably setup/decorat ed. The quirky lamps allowed for subtle lighting. And the shower was large/luxurious. We would definitely go back. Small details that we wished would be different: the sheets could be softer, the bathroom trashcan could be quieter/silent (it's the pedal-lid kind), and the fragrance (like cologne) in the lobby is entirely too powerful. We also wished there was something approximating room service: where our order at Mundo could be brought up to our room instead of us having to pick it up. That would've probably made us feel quite pampered. :)
The decor was the highlight of the stay. I was only in for a night but that didn't stop the service from giving their best. I was on the first floor right on the street and I mean right on the street. The noise wasn't an issue as much as the people on the sidewalk looking right in my room. The tv didn't work. I found this out after coming home late and felt it eccentric to call to have it fixed at 2 am especially when you're only there for 1 night. Lastly, there were ants in my room. They got into some of my things and I had to throw away some toiletries. Refund for only a partial amount of what I payed. They handled the situation at check out even though I called around 9am and was told they would send someone right away.
The staff was friendly and courteous, good live music at Mundo a restaurant they have downstairs. They have a communal kitchen on he 4th floor (convenient for some not for all) and a decent gym on the 2nd floor. They have good eco friendly toiletries The room was small and the air conditioner didn't work. It turned on but I didn't feel an change. The elevator is a little creaky and there's no mini fridge in the room.
Clean. Nice front desk staff. Comfy beds
Got a good long term discount on the room. Nice coffee downstairs. Restaurant closed for renovations much of the time I was there, which was disappointing. Room bright and clean and comfortable. Right on top of the subway, though lots of repairs and delays when I was in town. Housekeeping could have been a little more meticulous. Sometimes things weren't replaced.
A revelation being so close to Manhattan. Short on staff
The place was great with a funky decor. Clean with comfy beds. Bar and restaurant in hotel a bonus! Easy enough on weekends to find off street parking. Not sure if it was as easy during week Construction on our side of building starting at 6am!! Cannot sleep with that noise!
Value is great if you're able to get a deal on Kayak. Wouldn't pay $200 a night. Location convenient access to subway rooms spacious staff friendly and helpful. Beds firm. Bedding clean and fresh. Wifi good. Lots of places to work around the lobby overall for the Kayak discounted price - it's great Should have more staff not a fan of the Turkish/Latin breakfast buffet. Nice to be different but sometimes you just want some eggs and a piece of bacon. Coffeed on Northern Blvd has great breakfast sandwiches. Shower curtain too high floods the shower room floor (they are apparently fixing that) room could use a comfortable chair band a lamp as the LED reading lights were both broken.
The hotel and staff were very nice. The hotel scenery was awesome and it always smelled good. Our room was clean. It was really close to the subway station and a short ride to the city. Its also close to a cool town called Astoria with bars and little restaurants and its also super close to La Guardia airport. The area around it is not the nicest and I wouldn't walk by myself but it wasn't too bad. There's an awesome lil coffee shop next door called All American II Coffee Shop & Deli that serve up a mean grilled cheese with bacon and $1 hot coffees. But for the hotels.com price of $122/night it was really worth it. Everything was good except for our bed. It was the squeakiest, loudest bed I have ever slept on. And yes, the walls are very thin so when my neighbors phone rang it sounded like my phone rang next to my bed. Not a great place to stay if you are newlyweds, light sleepers, or enjoy privacy.
Clean rooms, great staff, convenient location to trains and to local attractions like the museum of the moving image, great service.
Shower was not clean enough.
The Manhattan balcony view was amazing Room service was a little slow with things, but I'm sure it was extremely busy because of the high volume of people on the weekend
The decor and cleanliness were lovely, and the location was great - quicker walk to subway and trip to Manhattan than I'd expected. Bed and sheets very comfortable, quality towels, and spacious room and bathroom. View was also terrific. The only reasons I'm not giving 5 stars are: not enough towels for a couple (despite asking for more). Breakfast/coffee service ridiculously slow and chaotic. (And really, should you charge a guest for a cup of regular coffee?) Bath products strange-very strong masculine scent to most; strong enough that I didn't feel I could use them. Shower charmingly minimal but not that practical-because it's open at one side, you end up getting water everywhere and it can get chilly for activities like leg shaving.
friendly, chill staff. nice amenities. great view from our room across the river and on the roof it's concrete, so doors closing are loud, but not bad.
the air blowing from the a/c smelt like feet. no tv. over priced
The hotel was close to the subway. You could be within the city in minutes. Choice of 7, N, Q lines. The "city view" room that I had reserved was a joke. There were plenty of other buildings blocking a good part of the view, and the window itself was small and one could not enjoy the view unless they were standing right at the window looking at a specific angle. Deceptive marketing, beware! Staff was very short, cold, and not accommodating as you would expect from the hospitality business. I could not understand the staff due to heavy accents of varying origins and broken English. The room did not include the microwave or refrigerator that was listed during booking. The room was VERY dark, not a lot of lighting. The breakfast was a joke. There were a couple of maids present but did nothing but just stand on the outside of the room, doing nothing, when the food area was a mess and items needed to be replaced. My partner and I just got a cup of coffee and went back to our room to find someplace to eat instead. I was born in Queens, so I suppose I should have known better, but I expected a bit more paying $100+ after tax for a night's stay.
The room was filthy. Linen was dirty. Couch was broken. Yes there was running water but not much more.
convienent for our purposes and only 1 nighter poor breakfast service due to overcrouded seating coffee machine too slow an portion too small causing long lines
Close to Subway Breakfast food was OK, need better quality
Great location. Extremely dirty, service was awful, the room smelled.
Price and the fact that had a room open Staff very unwelcoming. Sheets had stains on them and not mention the huge stains on the carpet. Shower conditioner was used by last guest. Upon check in was told extending would be no problem the next day, just to call down and be told no then forced to check out with housekeeping banging on my door every couple mins asking me to leave. Overall, if you seen the movie, room 1408, I was there.
Absolutely nothing - this preys on unsuspecting tourists lured in by cheap prices and its location. that is some business model AVOID AT ALL COSTS- You most certainly get what you pay for. !! Incredibly rude staff ( do you people realize you work in a service industry? Could not change room even after seeing bedbugs in the room and a cockroach in the bathroom .
It was hard to get anyone to answer the phone.
No parking. When I asked the desk for a 15 minute late checkout he said "do you know you're like the tenth person to ask me for that today?" My reply was "so is that a no?" In the end I checked out at normal time and housekeeping wasn't even on my foor.
This hotel was a great location to access the subways to get around the area. We used the Air Train from JFK to Jamaica Station then to the E line which will get you to Queens Plaza stop which is near to the hotel. This location was also very close to 2 other stations which allowed us easy and quick access to other subway lines. Just a short walk will get you where you want to go! There were many issues wrong with this hotel: - The staff was very short with their answers and responses. Efficient but not very friendly or welcoming. - Our bathroom linens were stained and unusable. Thankfully they would leave us more than needed so I could find enough visibly unstained ones for us to use. - The lighting in our room was so dim that we had to use the tv as a light source to be able to see well enough. Not sure if the bulbs were too low in wattage or what but this was very inconvenient. - The air unit was so loud when it ran that we wouldn't be able to sleep due to the noise. We turned it off and thankfully the room was warm enough that it was not needed at night. - Our room looked on the street below and the traffic noise could be heard disturbing out sleep. - I would only stay here again if it was truly the only place available to stay in this area and would bring my own bath linens!! I have stayed in hotels costing less than this one and have gotten a much nicer room and better service. Maybe it is due to the area but this is not an acceptable reason for such poor quality or service.
Front desk staff was very friendly and hospitable-especially Ranata. Rooms very comfortable. 24 hr. hot drinks available and hot breakfast. Shuttle service.
We used it for our last night in New York and wanted a location close to JFK airport, with a reasonable rate and with complimentary shuttle service. It certainly achieved a tick for all three. Breakfast (hot) was also included. The room was clean and because our daughter was not yet 18 years old, she stayed with us for free. For what we wanted, we have no complaints. However, one downside was that there did not seem to be any takeaway food establishments within walking distance. The hotel got around that problem by having copies of menus from nearby food outlets. I think all advertised free delivery.
Hotel served a purpose of being next to JFK airport with complimentary shuttlebus, reception staff were excellent and most helpful. Hotel could benefit from restaurant and the breakfast staff could do with some attitude training!!
The Hampton Inn JFK was a great place to get some rest when you have to layover for a flight. The shuttle was a quick ride and the drivers where very friendly. Would definitely recommend this Hotel and I will stay here again next time I have a JFK layover!
A very comfortable and clean hotel close to JFK
Nothing Beginning with the shuttle bus, the lobby and our room. All was in dire need of upgrading. Everything I mentioned smelled was old and needs to be refurbished. by far this was our worst experience with Hampton Inns and we've stayed at them all over the country. Management's attitude also needs an adjustment
The AC wasn't strong enough to cool down the room. The shower drain was flooded so when taking a shower it wound not drain down it would continue to get clogged
Very convenient to the airport and long term airport parking. Limited and expensive parking.
Enjoyed the large rooms with complimentary WiFi. The breakfast was not in keeping with the rest of our experience.
nearby the airport & JFK Airtrain Charging me $319 USD while the Total cost of my stay as per my online booking was $277 USD
The room was very clean, the bed very comfortable and the pillows are the best. We laid in bed and were sleeping within minutes. One of the 3 shuttle drivers, Darren. He was extremely rude, not only to us, but to a foreign student and others as well. He went as far as not opening the shuttle door for a kid until he, the driver, was ready. We sat in the shuttle dumb founded by his actions. We were not able to report this because we were running late. I hope he does not work there for long, he will cost this wonderful hotel many customers. He should NOT be in a customer service position.
It was a short distance from the airport. The fact that your hotel does not hav a restaurant is not in your favour. We had to wait one hour for the ordered food to arrive.
Proximity to airport Breakfast started at 6:30am and the shuttle left at 5:45
Quick check in/out. Convenient to JFK. My room was 5 feet from Rockaway Blvd. The 1970's single pane glass windows didn't block any noise
The room was small. I booked a king and got a double. We looked in the other rooms and they were bigger not really sure why we did'nt get a king! The room we stayed in had a funny smell like there was water damage in the room but over all it was ok for the money.
The location. It was near the airport My wife and I had a rough...the toilet over flooded. It was crazy
I did not like anyting about it not clean at all and really does not worth the money I paid for, As said the room des not worth more than $50 a night I paid $141 with tax. I was very much surprised when I arrive at the hotel, in a bad location, dirty and was really angry about everything. I could have paid the same amount and stayed in a decent hotel elsewhere.
The location is excellent. The best is the airport pick up and drop. The hotel people were very friends and gave us good tips and guided us nicely to go around the city. Though it was our first visit to Newyork, we did not feel lost as the hotel staff helped us in every aspect. A special thanks to them.
Too far from the underground No
Eggs, hot coffee, fresh fruit at comp continental breakfast; updated bathroom, friendly staff, economical cost Traffic was loud even on third floor, bed was a bit hard
It was very peaceful and quiet. Nothing
I chose this hotel for its proximity to the site that I was working at. It was clean and convenient. The staff was friendly and helpful. I can not think of anything.
It was the best hotel I ever when so far.
Great staff! Clean, quiet room. Very limited parking
It was very close to the airport and the staff were very nice. Although the hotel looks like it may have been renovated not long ago, there were many things about the room that looked shabby. Peeling and bubbling paint on the bathroom ceiling, frayed and and ripped carpet and the one and only hook in the bathroom to hang anything on was pulled out of the wall and just barely hanging on. It would have pulled completely out had we put anything on it.
The price was right, and the shower was hot My family and I waited am hour for our room to get ready. We arrived @ 7:30pm. Why on earth would we need to wait an hour at that time? ? Bed was very uncomfortable and TV needed to be adjusted by an engineer to be used. We requested extras pillows, and they did not have any. This property is shady at best. It is in the ghetto,and I cannot believe it is a Crown Plaza! Fresh paint and new carpet cover up a very substandard operation.
Very close to JFK, shuttle convenient once you take the air train from JFK to Federal Circle. Need work on room service. The number of people, including employees, clustered by the front door smoking like chimneys and blocking door access because it was raining. A huge turnoff right at the outset. The bathroom shower tile floor was sketchy, broken and uneven, so dirty water collected by the door entry. Room service forgot my entree when they delivered it. For the prices they charge for the food, they should have comp'd it, but instead they called me to apologize. 3 separate times, and AFTER I had fallen asleep.
Great staff, great location, ever think worked, great shuttle service, great food No toilet paper holder was found in the bath room, But every thing else was great.
The only positive aspect of the hotel was that the wedding we were attending was at The Foundry. The other positive aspect was the girl that helped with my luggage. She was very courteous and helpful. The hotel was under construction and there were no clear signs indicating where to park or where to enter for the main lobby. I drove around the hotel 4 times until I finally called them to get information. You had to find your own parking on the street since there was no valet when I arrived at 4:30 PM. I actually had to call the hotel to inquire about the check in process and the location and called the front desk for the gentleman to come out and get some of my bags.When we went up to the room, there were flies and my husband actually killed about 10 of them. He called the front desk requesting a fly swatter and received no help. We also came back from the wedding and checked out that evening without staying overnight. The bar in the hotel became a nightclub and was very noisy and crowded. We also smelled marijuana in the stairwell of our floorl. It was a very disappointing stay and we will not be paying for our stay there and have requested a refund. Until they finish the construction, they should offer severely reduced rates. I definitely do not recommend this hotel. Stay in Manhattan over the bridge. Might be more reliable.
The penthose The price
The rooms are spacious and beautiful, very clean and up to date. The feel of the hotel overall is very trendy and modern. I would come again any time hands down Because of the intense cold (and not so great insulation) the hall way and restaurant on the first floor were on the chilly side. I know it's petty stuff, but I just thought that being indoors would allow me to walk around without a jacket or sweater, and though I did, I regretted it right away because I was cold.
Spacious rooms compared to Manhattan hotels Some of the clientele were just trashy. There was a couple making out in the lobby right when you walked in at night granted the hotel does have a rooftop lounge that the locals treat as trashy Queens club, but it was a Sunday night, and the lounge was closed so you can't blame it on the alcohol. Room designer seemed to be obsessed with positioning fixtures in the upper right hand corner, which is ok I guess with certain things but not lighting fixtures. And last time I checked an electrical outlet should be by the sink, not above the toilet bowl, unless they consider there guests really hardcore multi-taskers that can shave and blow dry whilst...well you know
The staff were great, the area was perfect, and the walk from the train, and to restaurants was not bad at all- there's a free hourly shuttle too but we preferred walking. The price was very reasonable. There was some construction going on, but it wasn't that noticeable and the club and traffic is audible- that may bother light sleepers...
The location to get to downtown Manhattan was great. You can take the tunnel or the bridge and get there relatively quickly. When I asked for the car service, the car was on time and the driver very courteous (I used them every day for a week). The Rooftop view of the Manhattan skyline is terrific. I felt the hotel was very secure and safe. Did not like my room. I stayed in 106 which is on first floor right outside the elevator and main hall (room 105 is also located there). They have recently added a second door inside the room to help keep down the outside noise but it did little good between 5am and 9am each morning. The hotel has obviously had complaints about the noise or they would not have added the interior door with a sign as to why the door was there (noise). The elevator doors were constantly opening/closing and the cleaning staff were busy getting their carts to each of the other floors to begin maid services. Not to mention the numerous people coming down to get to breakfast and the chatter. The room itself was dirty and was in desperate need of a paint job. I realize they saved the top renting units for the top buyers but for what I did pay (which was not cheap) I was greatly disappointed. As I stated in the pro's of the hotel, the rooftop view was incredible, but they have little to no seating to enjoy the skyline unless you want to sit in the covered restaurant, which greatly obscures the views. They had closed off the very top seating area on top of the restaurant the second night I was there. When I asked the hostess why, she had no reason to give and eventually allowed me to sneak up there to enjoy the night views and relax but made sure to close off the stairway access behind me so that no one else would go up there.
The best thing about the Ravel is it's proximity to mid town. A free shuttle or 10 minute walk to the nearest subway and you are two stops away from the heart of the city. For half the price of a comparable room in Manhattan you get almost the exact same convenience. Long Island City is still very much an industrial area. The walk to the subway is past many warehouses and the area is kind of trashed. Fortunately all the streets stay pretty lit up but there is litter all over and you have to switch street sides because of construction.
Good location The hotel was run down requiring millions in renovations. The rooms were unsanitary in every respect. The furniture was terribly stained with cigarette burns all over the couch and chair. The desk was badly damaged. Lamp shades were stained and walls scraped all over with black scuff marks all over the white walls. I had to check out. They wouldn't refund my money but I had no choice.
Free Shuttle Rides to local areas and substations. Extremely friendly staff. Very Accommodating. There was a little construction going on locally but hotel fully accomidated any and all needs. The club on the roof top during the weekend was a little unexpected went until 3/4 if you are trying to sleep at a decent time this place isn't recommended for the weekend.
more parking hard to get too, no subway within walking distance
A hotel known for its view put me on the ground floor across from the elevator where I could hear everything. Bathroom had a roach and was filthy. Manager only offered to have someone in and clean. Overpriced for an experience I could have had at a Motel 6.
If you are on duty for business in Manhattan and it is the firm who pays for fancy but tiny hotel room for you downtown then after the meeting ends you realize that it's not worth the money if you want to extend your stay for a couple of days more on your own budget, this one is the perfect match! You'll get nice view of the city , easy access to public transportations , shuttle service oh..and the rooms are huge and classy with less pay! The rooms, NYC view from the rooftop restaurant, and the restaurant itself, staff are super nice, no-rip-off private car service to JFK.
I liked the view of Manhattan from my bedroom, the location, and free shuttle into the city. While the hotel clearly caters to tourists, there is room for a business traveller who is somewhat flexible with her or his time. The hallways outside of the rooms can be fairly noisy and loud.
The view is about the best thing the hotel offered. View from room was great, roof top view great, roof top open all night for smokers, howevee it was closed cuz of the weather, bed good, pillows good, For 280 a night it beats the prices in Manhattan. Shuttle was always overbooked, even when booked in advance they would need to make 2 trips because not all would fit, cleaning never replaced all towels after following leave dirty towels on floor, cleaning didnt replace tissue box after it was empty, the AC did not work, lucky hurricane joaquin was in the area so it dropped temps to the 50's, we had AC set at 65 it was blowing hot air so we had the windows open, food for the price was horrible, we ate at the restaurant 1 night, dinner for 2 with 2 drinks was 140, better off earing cheaper food by the 21st and lexington subway station in long island or venturing out to manhattan where food may well be pricier but will be better.
the view at night was amazing love it. the front desk was very helpful and very attentive I enjoy my stay and we are planning to come back. thank you very much for the accommodation.
Ended up leaving the hotel at 2:30 am the first night since we were unable to sleep due to extremely loud music from a roof party which ended at 4:00 am. We'll never return and we'll never recommend it. First time in my life that I had to leave a hotel.
rien a dire très bon séjour dans cet hôtel quartier calme, vue magnifique de la chambre, personnel très agréable, un très bon service de navette avec des chauffeurs très gentils service café libre service le matin que des points positif.
We chose this hotel for the view, but actually the hotel offers many others advantages, shuttle bus super efficient, bikes, good breakfast, amazing rooftop with bar/club. In the room you can find everything you could Need. We couldn't control the heater, whichapparently didn't work, I was cold the whole night.
Obviously prettymuch the only reason to come here are the views of Manhattan, which are pretty spectacular, especially at night. I've heard the roof deck is pretty awesome when it's open. I don't know if it's possible for the staff to have cared less. Moody and weird and check in, didn't let us know about the included breakfast (had to go back down and ask and they never gave us th voucher we apparently needed). Like a bunch of teenage boys running the place. FYI this building basically doesn't have a back...like no real walls, so if that freaks you out... It also makes it incredibly cold and the thermostat in the room is just some kind of placebo effect trick as it does nothing. Everything, especially the bathroom, was a bit dingy. One of the worst values at a hotel for the money I paid.
The decor of the rooms was quite interesting. The bathroom shower did not really have a door and the door to the bathroom is a massive glass slab that moves backwards and forwards, very modern in design. Water was nice and hot, a/c worked wonderfully and I loved that they had a free shuttle to take you to Manhattan every hour! The complimentary breakfast each morning didn't have a large selection but it was still nice, brunch on the rooftop is a must! Great view of the city skyline as well. On our last night stay, house keeping never came although we requested housekeeping. Small mini fridge, you won't really be able to put anything in it, not only is it filled with mini bar items, it's about two inches deep before you hit the back of it so don't count on storing leftovers!
Great breakfast buffet for great cost. Exceptional bed and pillows . Outstanding view rooftop (when you can get past the loud obnoxious party at night) No pool, party on rooftop goes on too late (4 am) so others can't enjoy the view.
Rooftop, transfer to manhattan
Everything except the soap. The soap makes your skin dry like sand paper and makes you smell like meatloaf. I'm dead serious.
Beds were great. And the food at the restaurant was excellent! No pool hours during the week day mornings.
That room service ended at 11 and the kitchen closed at 12 downstairs at the bar. I had gotten in from the airport at just past 11 and really didn't want to have to sit down at the bar. So it was quite disappointing to find out that room service had ended.
I liked that it was close to the airport and its a much bigger hotel than the other options near by. There was also a good restaurant and cafe in the lobby. Staff was very friendly and quick in processing us. I didn't like that the room had very dim lighting, especially in the bathroom. It was rather dark
Once you get inside, the hotel is nice looking. They have a shuttle to take you to the city for a small fee which was nice and convenient. The shower leaked and there was no one at the front desk when we arrived.
It's just outside the Lincoln Tunnel. It's clean, and the breakfast cafe was actually great. It's an older hotel. I suspect it was grand, actually, in the 60's. It's clean and no frills. I was pleasantly surprised by the value. The parking lot felt sketchy, but mostly because there weren't many other cars.
The beds were a little too firm, like the mattress needed to be changed.
Location close to nyc No gym parking lot out of maintenance
Location, options in the breakfast, shuttle service to nyc, in room facilities One of the staff member was not professional at all on reception. Others were very gud
The staff was friendly, the location is nice. The rooms were horrible, the locks in the restroom does not work, the windows don't open the are missing the locks. The room smelled very bad like ciggrate smoke, my mom has Astama so this was not a good experience l.
it was very quit and not far from nyc
its confusion to categorise the hotel as being in New york city. its situated outside new york staff werent too helpful
Michelle was very helpful by giving us lots of information about NYC, while she was checking us in. She even made us a reservation for a taxi for the next morning. The rooms were very clean, the beds comfortable and we loved the deep bath tub. Also, we ate dinner in the 12th floor restaurant. The food was amazing and our waitress was very nice. Definitely would stay there again.
service for New York tour no breakfast,the pressure of toilet flush not good, far from bus station and takes 40 minutes walk to train station
The customer service No complaints
The hotel was very close to nyc and they had great accommodation for transport. It was only 12$ round to the city. Our door to the room would not shut quietly it slammed behind you very hard and loud. I thought that was a big safety hazard.
Great staff especially the new Manager Hudson. Loved loved the seafood all you can eat buffet restaurant and the foot massage sevice was Devine! Unfortunately the air conditioner in my room was very loud like a truck motor.
Good condition. . Yes
hair in sink and old towel left in room......
Responsible. Free breakfast and parking. Clean sheets and blankets.
Rooms were nice. Too far away from the main area for restaurants. Nothing good was within walking distance.
Very good hotel! Would definitely come back if I return to the area.
The rooms are very good. They are contemporary. Very well designed for senior citizens. Has a restaurant open till 12 in the night. Vending machines for drinks and water on every floor. No bell boy. Not a problem for single travellers but we had a lot of luggage.
Love the fact the rooms are so big and the staff is always so good to us will always go back to the hotel !
Staff was friendly,free breakfast was good,rooms very trendy,clean,plenty Of free parking One complaint the bathroom smelled moldy from the drain on floor
I really loved the kitchen! There was ample supply of everything needed in the room. It was super spacious, and I was just really impressed!
I was impressed super clean. spacious.. kitchen with flatware everything you need to have a romatic dinner. ..comfortable bed..loved the area.. trains near by.. staff were friendly and professionals and helpful. .i would definitely stay here again..
Everything the hotel offers. Good breakfast, quiet place, closeness to subway, clean room, friendly staff, newly renovated structure. No good restaurants nearby.
The AC of the room, it didn't work, the room always felt hot
Location was excellent. I booked our room though Kayak/AGODA. AGODA.COM did not reserve our room with the NESVA Hotel. The only reason we got a room was due to an excellent front desk staff member. Beware of AGODA.COM. Call and confirm with Hotel soon after booking.
From the moment you walk in you are greeted with friendly staff, fresh scent, and beautiful decor. The complimentary breakfast each morning was delicious. A variety of food accommodated every type of eater. From the house keeping staff to the front desk personnel, to the location and service it was an overall amazing experience! Mena made the stay even more pleasant with his hospitality and care for the each guest; his attention to detail and attentiveness makes my hotel decision for my next visit to NY an easy one.
Service was excellent and the hotel very clean and well kept. Nothing
Customers service was great I didn't like the view
Good breakfast Clean Near subway
The facility was nice and what I expected for the brand. Ned was comfortable. By design, easy hotel to stay at. Updated as well. The staff was not prepared for me and did not entertain my suggested room that I put in for via email. When I asked them why it was not available or why the process didn't work they had not answers for me. They also seemed confused when I was sent a sms confirmation of my room preference and checkin time. Basically, he didn't know that existed for the customers. As a Rewards member, I knew more than him, unfortunately. In that respect I can not recommend this place to the frequent traveler.
I liked the staff,Tiffany especially who was very kind and helpfull. I liked the shower which was very big and the cleaness. I did not like the noise from the rooms on my floor. People were having parties and it was hard to fall asleep. Also the elevator is very long to wait for. The neigbourhood is not really safe to hang out alone at night.
Closed to everything