Ciudad Juárez hotels

Pros: Breakfast and staff were super friendly

Cons: Thin walls

Pros: The location was great and everyone was very professional and polite.

Cons: Unfortunately they were remodeling and there was outside noise.

Pros: the friendly staff, the breakfast buffee, the proximity to my companys office

Cons: the bathroom

Pros: Location is awesome

Cons: Everything was good.

Pros: Excelente staff. Very friendly and kind. Great breakfast. Shuttle service.

Cons: They are remodeling.

Pros: Very comfortable bed

Pros: The American council is close by and everything else

Cons: Not at all everything was excellent

Pros: Good Breakfast. Fast WIFI. Location with shopping mall and restaurant at walking distance.

Pros: Good breakfast

Pros: Clean, nice hotel situated in a good area.

Cons: Breakfast was tasty, but the eggs and beans were cold.

Pros: The hotel is nice and clean the staff very friendly and helpful also quite

Cons: The only thing I did not like was the driving to get to the hotel it's not easy and very confusing. But we managed to make it

Pros: like all the personal very friendly and professional. food was amazing .

Cons: the old machines at the laundry service. elevator dont work to good.

Pros: Breakfast was good.

Cons: The hot tub did not work. We called for them to have maintenance fix it and in the 2 days we were there it was not fixed, and also, the outdoor pool was very cold. We had to do exercises in the pool to get to a point where it didn’t feel cold. Also, when we got to our hotel room and lifted the sheets, there was a couple of hair strands on the sheets and pillows. I made a complaint to the staff and they said they’d mention it to the manager and never resolved anything. It was disgusting knowing that there was hairs on the bed, the only explanation I could think of is that they did not change the sheets. I had a quick fix as I had extra blankets in my luggage and used those. I didn’t want to make it a big deal because We were tired and just brushed it off and used our blankets. The next morning we just left it because we didn’t have time to book another hotel. As we left the next morning to start our day, we left the DO NOT DISTURB sign on the front door because we did not want cleaning staff going into our room. When we came back later at night, the beds were made and towels were replaced and some of our belongings were organized. This really pissed me off and so I reported it downstairs to the lobby entrance staff and they just said sorry and that he would mention it to his manager. What is the sign for if they won’t respect it? Did they go in anyways because of my complain of the dirty sheets? And if so, wouldn’t I have a response to my complaint beforehand? They clearly saw the sign on the door and just wanted to look to see what we Had. We didn’t even get an explanation or reimbursement/new rooms. When I checked out they just took my keys and said “ok you’re done” as I waited for a reply on both complaints but never received an answer.

Pros: The balcony , check out at 1 pm

Cons: All was great

Pros: Best place to stay...

Pros: Location cleaning pool

Cons: The bar ,bar tender un bad mood witt the other waitress, also inasked for club sosa and sient have IT,then we want a piña colada and sient have IT as Well ,so.we decided to to get 2 white Russian and we paid 21dlls for them and never get the ticket back ...very poor service in the bar

Pros: Like always is a pleasure to stay here, i stay at Hilton,Marriott and Wyndham hotels and so far this Hotel is the best in service, very friendly,rooms and the bed is very great,they go above and beyond to help with anything, and they speak Engkish.

Cons: The only thing i will change is the parking when thay have events, the parking at front should be only for guests and not events, or just in general, front parkong only for guests.

Pros: Everything.

Cons: Nothing, I will go back their again.

Pros: Location

Cons: The bathroom is was a little dirty (hair)

Cons: I had reserved a room with a single bed, I was given a room with two beds.

Pros: Good

Cons: None

Pros: The food, friendly staff, the balconies & the best service!

Pros: They will steal your personal belongings

Cons: Nothing

Pros: The bed was very comfortable

Cons: I did my reservation on booking.com it was not ready I even call to confirm for room to be ready they said I booked it the wrong hotel when I know I call the hotel Maria bonita near counsel I even ask, they charge me more of what they told me. Towels are to old and torn. The complementary breakfast that comes with it not good so I told them I wanted the buffet breakfast they told me I had to pay for it wish I agree more money but better food ask lady for 2 ranchero eggs for my partner and 2 scramble eggs she did not even look at me or say yes or no or you are asking for to much I waited and waited and no scrambled eggs for me. I paid for my buffet for me just to drink coffee and eat fruit. Don’t want nothing free just respect because they for for public Most of all I paid for it was not cheap place looks nice and pricy just ask for good service. They do not have cable. Internet extremely slow. Honestly not what I expected.

Pros: Loved the location and service. The restarurant had an amazing buffet and karaoke on Friday and Saturday. Exceptional service. Will be returning here again! Highly recommend.

Pros: Rooms clean and comfortable

Cons: Breakfast included is separate from regular Buffett, should be all access

Pros: Amazing staff and service. Fell in love with the bar and the restaurant food was delightful. Wish I could have stayed for my entire trip!

Cons: The rooms were typical hotel rooms. The location was terrible for what we were there for. They have 2 hotels and it wasn't explained on kayak. Reserved this one but sadly had to leave early since we had business to take care off and we needed somewhere closer to stay.

Pros: It was offered a full breakfast. But although it looked good it wasn’t.

Cons: The included Breakfast for guests was at a room off to the main area for breakfast. Food was cold and unattended. They could specify that they have two different bars with food. One of them abundant and other restricted and unattended.

Pros: The rooms

Cons: The restaurant food sucks

Pros: The place was nice

Cons: My check in supposed to be at 3 and they gave me the room at 3:40

Pros: Every one was very polite and service was quick.

Cons: Room was not what we expected, it was outdated, smelled moldy, Pool closed at 9pm kids didn't get to enjoy it, would not stay again, breakfast was gross.

Pros: Accessible parking

Cons: Very hot weather in the halls and at room.

Pros: friendly helpful staff

Pros: Clean, king bed, spacious room and bathroom.

Pros: The bed and pillows were very confortable.

Pros: Locatiom

Cons: Uncleanliness of rooms

Pros: If you accidentally book this hotel, they will still charge you MORE than what you were originally suppose to pay rather you do or don't actually stay there...don't gice them your service.

Cons: Didn't like anything about them. Would not recommend them to anyone.

Pros: The service at tu Ena and attention to detail from room service

Cons: The treatment from the front desk the gentleman checking me in was rude and disrespectful even though it was the 3rd time we were staying w them

Pros: Very good service at front desk. Room was very nice, clean and the facilities were very good.

Pros: Friendly, efficient staff, conveniently located, near the international border crossing points.

Cons: NA

Pros: Friendly efficient staff, affordable price, without sacrificing quality.

Cons: NA

Pros: The bed

Cons: The shower

Pros: Comfortable soft bed and chairs. Quiet room. Friendly and helpful staff.

Cons: Floors didn't pass the white socks test. Bring slippers. Found an errant hair here and there that definitely wasn't mine. They've some scratchy towels!

Pros: The room

Cons: There is no airport shuttle before 7:30 am.

Pros: Friendly staff

Cons: Pool water smelled dirty/old & room floor was dirty had to mop it myself after 2 failed requests to get the floor cleaned

Pros: Very Friendly Staff. Everybody was helpful with anything that was needed. Kitchen was a big plus in order to cook meals daily.

Cons: A thorough cleaning is listed every 7 days but was not done until it was mentioned at the front desk.

Pros: It was nice, the employees where nice helped you with all you questions and you made lots of friend while staying there

Cons: Once we checked in we went to our room you could tell the floor was dirty and sticky i stayed there for 5 night and not once did they sweep or mop. I had to request if they could do so please on the last day of staying i could'nt stand my feet being black all the time.

Pros: Location and price

Cons: Inexperienced staff in charge, request two beds but they book me by mistake only one. They offered to clean the 2 rooms they still had available but no cleaning staff was left to do it, front desk offered again to do it by themselves, room was very dirty, we request cancelation which they agreed, and moved to a near hotel.

Pros: The staff was amazing. The beds were comfortable like a a baby .

Cons: The shower head

Pros: Nothing.

Cons: Room #213 was infested with fleas I contacted front desk and they didn’t really care and proceeded to rent the room to some else. The first floor of the hotel smell like they have sewage problems room# 126 has a very strong smell that comes from the drain in the shower. The hotel doesn’t have enough utensils for their room with kitchen in it and they advice us to buy our own. Sandra at front desk was very unprofessional and rude. The hotels are the same price and offer full breakfast, but this one only pastries and coffe form a machine. I lost my iPhone watch in the room and the manager didn’t care. I don’t recommend this hotel. I talked to other pleople staying in hotels close by and I realized I made a mistake staying here.

Pros: Everything

Pros: Location and amenities

Cons: They don’t clean the bathrooms everyday and smells

Cons: Couldn’t get my room before 3 pm. Had to wait too long.

Pros: I liked that it had a kitchenette. I was able to cook for my family and save money on eating out 3x a day. The staff was very friendly. It was centrally located.

Cons: Upon arriving I instantly noticed the room was dirty. Like it hadn't been cleaned. The sheets on the beds had stains, both beds. The bathroom sink had stubble hair in the sink like someone had shaven and nobody cleaned it vefore we arrived. The floors were filthy. I know this because my daughter dropped some crumbs and I went down with a wet wipe to pick them up and I brought back the wipe covered in dirt and dust and hair! And again we had just arrived. I didn't say anything beacuse we were tired from traveling and we were gonna be there for 9 nights, didn't want to get robbed. I took clorox wipes and I cleaned every surface before my family used anything. I also asked for a broom to sweep and sure enough I picked up a massive amount of dirt and hair and other stuff. This hotel needs to work on its cleanliness. We were there for 9 nights and we only had a "deep clean" once. The cleaning team only took the trash and provided towels the other days. And even then we had to ask that they take them. The staff also doesn't say anything to noisy guests. While we were there, a baseball team of boys stayed and every night they made so much noise up until 11pm. And then again early in the morning before 7am. It really made for a bad experience but we made the best of it. Luckily I went prepared with clorox wipes and disinfectant.

Cons: Would rate it a 1 star but the system is somehow taking it as a 2.5 star which is NOT accurate what so ever. I Checked in at 3:03pm was put on a waiting list along with 15+ other people because housekeeping wasn’t done cleaning the rooms even though check in is at 3:00pm!!!!! So unprofessional. When I finally got my room it had no toilet paper, no shampoo and NO body wash. Counters were dirty full of sticky stuff...and I didn’t even wanna bother letting the front desk clerk know since she was EXTREMELY RUDE AND UNPROFESSIONAL! Overall a waste of time and money since I had to wait for my room which I had already paid for??? I had chose the “pay online” service and when I arrived they said I hadn’t paid...

Pros: The staff was real good..the worker that cleaned our room 227 was real respectful and nice she made me feel at home and welcome...

Cons: It was quite until a soccer team of girls went and we're running all over the hotel.. and no one told them nothing...

Pros: I like everything it's a really nice hotel I love it

Cons: Nothing everything it's good

Pros: Excellent staff, very knowledgeable and helpful

Pros: The hotel was very clean

Cons: The neighbors had music blasting until 2:00am

Pros: Room

Cons: In the pool my bag was stolen with money

Pros: Fort desk personal was very friendly and informative. Professionalism all around Transportation very convenient

Cons: Can't think of anything

Pros: One of the security guard went the extra mile to find me a iPhone charger I’m so sorry didn’t get his name

Cons: Restaurant was dirt to hot to eat there too many fly’s Stuff doesn’t turn the ac on till late morning, my bathroom wasn’t the cleanest I’m disappointed

Pros: I would never ever stay there again

Cons: Front desk personnel very unorganized need lots off training. Food was nasty

Pros: Great breakfast!!!

Pros: The people working there were accommodating, pleasant, and friendly.

Cons: The hot tub/Jacuzzi didn't work or wasn't turned on.

Pros: Location and cleanliness

Pros: Property and everything well organized

Pros: Everything was excellent from the staff to the room

Cons: The gym needs better treadmills

Cons: The swimming pool was not set up for the disabled

Pros: Is close the us consulate

Cons: They cook the same thing for breakfast everyday .

Pros: Is close to all places mall, consulate, fingerprints,medical places for immigration purposes. Alan one of the hotel employees is really nice and a very hard worker.i highly recommend this place. The hotel will take you to places as a courtesy. If i need to go again to cuidad juarez I'll stay there again.

Cons: Transportation from the hotel the pool everybody is really nice

Pros: Good area, the staff was nice , breakfast was good, and the room was nice and clean

Cons: Everything was almost broken in the room. The window lock was broken and my infant almost fell out the window. The lights weren’t fully functioning, the knobs to turn them on and off were broken off completely. The safe didn’t work either. The fact I got charged for breakfast even though my family and I didn’t eat due to us not having wristbands to eat. Which to me was ridiculous to have on, it was a huge inconvenience that we couldn’t use the pool for not having wristbands. Beds were uncomfortable. The employees were rude at times. There was only 2 ice machines for the whole building 1 of them was not working. I went up and down the building looking for it and the employees saw me instead of helping they were laughing.

Pros: The bed was nice and comfortable

Cons: The rug was wet on my side of the bed and housekeeping threw away our toothpaste and still had some. Did not like that! Also, the breakfast hot food was not hot.

Pros: Customer service was great.

Pros: The pool was nice as was the room. Bed was comfortable.

Cons: I Didn't care much for the shower. Old style shower head, I think it was partly clogged. Also on the last the hotel had a water failure. No water at all through out the hotel. So my wife and I left early.

Cons: We had a very unpleasant stay, we woke up to the hotel not having any water. We couldn't use the restroom, we couldn't brush our teeth or take a shower. The staff kept telling us it was going to be fixed any minute now, 5 hours later and the water issue was not fixed and we had to check out. My husband had to go buy 2 gallons of water and we had to shower using the gallons of water and the water was cold. When we complained the manager kept telling us their was nothing he could do and we had to pay the room in full over $80 the night even tho we were never able to use the water.

Pros: It is an ok hotel for a night or 2. The breakfast is ok. The consulate is about a 10-15 minute drive from the hotel. At least it does have wifi

Cons: Rooms are old Rooms are not very cleane, they have a weird unpleasant smell -not the best location - room service is not consistent - internet is not very good

Pros: Tiene un gimnasio y te ayudan en todo

Cons: Son muy atentos

Pros: very modern and clean Hotel plus the Standard of the room was also very good. Staff are very friendly and helpfull.

Cons: Limited food choices during the breakfast time and for sure the Service can be improve by additional training of the staff

Pros: We had 2 rooms with free breakfast included and when we had breakfast the lady at the check out charge us for the breakfast knowing that we had free breakfast..when I asked the front desk employee he said yes u do have free breakfast but the other girl at the registers would not refund the money to us.she said that we were confuse and that we didn't have any breakfast included. . She had already taken my cash and would not refund. . We will not stay at this hotel again the staff is dishonest, I was very disappointed with this situation because we always stay at this hotel and now they lost a customer.

Cons: The location is good.

Pros: The facilities are beautiful the beds are very comfortable the pool it’s great and the breakfast included was delicious with lots of variety

Cons: The smell of our room was bad very bad we also found hair and stains at the entrance floor where the bathroom is so we had to change rooms and the second room was better but still it had that terrible damp smell like dirty cloth, it’s a very beautiful hotel and that was the only issue we encountered

Pros: Great service!

Cons: Fruit and juice in breakfast are not natural, bur from a can/bottle, so I think that could be better.

Pros: Room was clean family and I were happy nice and cozy

Cons: Seemed people were smoking in bathroom smelled like cigarettes.. pool was too dirty

Pros: I was there for an appointment at the consulate, hotel driver Jose Luis , helped a lot made process very easy for me ...

Pros: The place looks super modern on the inside. Rooms were clean and everything seemed to be quiet and relaxing. Sl far the best hotel I've stayed in (in Juarez at least)

Cons: I was charged twice because the terminal did not work. Staff did offer to give me proof that it was only stored as one charge only and they were courteous. I believe this to be an arbitrary error that has nothing to do with the staff and the place itself.

Pros: Is a nice hotel very clean and a good location.

Cons: I think it's a little overpriced

Pros: Hotel has all the amenities including restaurant, bar, services, adequate parking. It met all my expectations as a business traveler. The bartender and staff were exceptionally nice.

Cons: There really wasn't anything I didn't like,

Cons: The professionalism and customer service.

Pros: The beds are so comfy and clean

Cons: We were disappointed with the food. The room service i expected traditional Mexican food and to find out they try to serve american food and its not very great. The breakfast was not very good either next time we will try the buffet

Pros: They had a restaurant down stairs so I didn't have to wander far for food at random hours. Close to the mall and the US consulate along with the Medical center and the biometrics place. Very friendly and great service.

Pros: The bed was extremely comfortable

Pros: Everything was perfect.i was there for 6 days the staff was super nice and always available. Rooms were super clean location was clean everything was perfect

Pros: Everything is excellent my third time booking and it was a good vacation for my family

Cons: The free breakfast doesn’t have enough variety of food so we had to pay on the restaurant El Comal to eat better .... food was excellent

Pros: Very friendly staff, guarded parking lot and facilities

Cons: Room aren’t what I expected, bedding and towels too old

Pros: We went down for breakfast at 8:30 and almost everything was gone so we had to go out and eat else where.

Pros: everything was excellent!!

Cons: everything was excellent!

Pros: Staff

Cons: Atmosphere

Cons: A/C way to old and didnt work

Pros: Very pretty hotel. Excellent location. The staff was very nice and helpful. Very nice ambience inside the restaurant and bar, live music, the buffet was good. Very clean. Very good service, everything I needed was provided.

Cons: The room and the pool were a lot smaller than expected. Also, we were asked to leave the game room at 9pm :( we had just got there and we were very comfortable playing cards and pool just having fun, we were very disappointed since it was very early and it was just 4 of us and my daughter. The reason they gave was that the person that cleans the room had to leave, which didn’t make sense because the room was very clean and we were not making any mess, we didn’t have food nor drinks. One of the reasons I chose that hotel was that they had a game room because we didn’t plan on going out at night so we thought we could use the game room.

Pros: Staff was awesome and Accomodating. When we had to extend our stay for unseen circumstances, they easily extended our reservation and let us pay per night. Several that we met during our stay said that it was the best hotel within walking distance of the consulado. If you get tired of Mexican food (we did), there's a Texas ribs place on the same corner. Real food (not deep fried) prepared in an American style. Yay! Definitely check out the bar recoveco in the hotel for a quiet place to hide in the afternoons when you need to get out of the room. The outdoor patio is wonderful on breezy nights with a pina colada or margarita.

Cons: A little confusion in pulling up the booking from booking.com when I called ahead to confirm. Not all the consierge have access to those who booked online. The pool is a little TOO warm for my tastes. Restaurant Service can be slow at times, so be sure to not be in a rush. .

Pros: This place is beautiful! The rooms are amazing!

Cons: N/a

Pros: Location and price.

Cons: The facilities felt very empty in comparison of last time I was there, room was clean but smelled old, pool was dirty, no security around . It used to be super clean with staff around , they Can def improve.

Cons: Very unclean, beds very uncomfortable, no hot water, beds were stinking and not clean with some ugly liquid spoiled over the sheds. This is my last time I will visit this hotel.

Pros: Lourdes was fabulous. She took excellent care of us met and sat with the bravos soccer team. The staff @ the restaurant was very accommodating. Thanks

Cons: Bathroom needed amenities initially, but Lourdes took care of it immediately.

Pros: Clean location everything is on very good conditions

Pros: I prefered to order breakfast to the room and was delicious!!

Cons: Everything was really good

Cons: Ice near my room

Pros: We liked the bed, staff is very kindly and they resolve issues at the moment. Probably the hotel was really fancy 20 years ago, it NEEDS a renewal.

Cons: Room AC was damaged, actually I was reallocated to another room. The new room AC wasn't very cool, but acceptable. Bath installation is old, toilet had some issues too.

Cons: no coffee maker in room

Pros: The place had different events and they upgraded us for a suite with no extra cost that was awesome. They also have a shuttle service

Cons: The service everyone in Juarez is friendly

Pros: The ambience

Pros: Nothing.

Cons: Room and bathroom were dirty, staff was unprofessional and very rude when I tried to tell them my concern about room. bedbugs bites the next day. pool are was so dirty. felt like I was staying in a 1 start motel

Pros: What I liked the best about this hotel is the fact that it is so close to the American Consulate, and the CAS, since my trip to Cd. Juarez was for my immigration process at the US consulate. I was also glad to have breakfast already prepared every morning

Cons: I did not like the fact that there was construction happening in the middle of the day, so they closed the main entrance. And at the same time they were working on the elevators. It was kinda messy in the middle of the day because of this.

Cons: I don’t like that the drivers charge you to take you places when it supposed to be free

Pros: Very good costumers service.

Cons: Everything is good.

Pros: The staff that made

Cons: The bed, the walls, the carpet was just not what I was expected. Walls where dirty, bed made my back hurt and the carpet was just dirty.

Cons: No restaurant and A/C old n loud and rooms to small

Pros: Loved the location, the staff was so nice, reception was helpful . The breakfast was delicious and the cook was always so nice asking everybody if they needed something else. Housekeeping was great on keeping the room cleaned with clean towels.

Cons: I just wish they had shower caps or a hair dryer.

Pros: Very clean and nice. This hotel was also close to many things.

Pros: All the people that work in this hotel are very courteous and very helpful. The day of my arrival I lost my flight due to my airline mistake; I called the hotel reception and they answered right away. I explained my problem and they held my room till the next day. The complimentary breakfast is delicious and all the food is made in their kitchen on site. It’s a great hotel to stay in!

Pros: Clean and safe I enjoyed my stay.

Pros: Food was good, friendly and helpful staff members made it a great stay. I would definitely use this hotel again and or recommend it to others.

Cons: NA

Pros: The location of the hotel was prime for my business there, everything was accesible. The room was clean, the staff was friendly and helpful as well with the morning announcements during breakfast.

Cons: I am fully satisfied with my stay there.

Pros: The staff there were awesome ‘ and did wonderful job any questions we had .

Pros: Location was close to shopping areas. The hotel staff was friendly and very helpful. Hotel was very clean and rooms were very spacious.

Cons: Na

Pros: Todo está muy bien

Cons: Nada

Pros: The shuttle driver, Oscar, was very helpful and friendly. We enjoyed being with him very much.

Cons: The carpet in the hallways were dirty some of the time

Pros: Clean and quiet room

Cons: Customer service at the front desk was non existent. He was rude, did not even greet me or ask anything. I gave him my ID and the confirmation e-mail and he did not even look at it. Then to make things worst he tried to charge me again and I told him that it was already PAID. As printed on the e-mail I handed to him as soon as I got there. He tried to argue with me and waited for him to check again. It was a bad experience. He needs some serious customer service training.

Pros: Definitely visit the bookstore next door. It is very nice.

Cons: Unfortunately, there was a large group of teenagers staying who were not in their best behavior.

Pros: Great front desk personnel. The rooms are always clean. I love the fact that there is a Sanborns next door.

Pros: The staff was very courteous

Cons: Limited parking

Pros: Staff was super helpful. We always love the indoor pool! Beds are comfy. We left an almost new Ipad that they so kindly returned to us. Highly recommend!

Cons: Floors have been redone.. maybe upgrades to the bathroom and sink

Pros: Pool and gym.

Pros: Great place to stay

Cons: Everything everyone is so nice

Pros: The hotel is nice and it's in a good area

Cons: The beds need to be upgraded every time I return or move it would make noise. They weren't very comfortable. Other than that the hotel is nice

Pros: Breakfast courtyard is very nice, food was quite good, just didn't like the coffee.

Cons: Didn't like the towels much, kind of hard, not fluffy, didn't like the coffee, don't like vynll fake wood flooring.

Pros: Great location

Cons: Horrible staff. Called room service twice to get more pillows and blankets to room and still didn’t have any taken to my room. Room did not have refrigerator and there were tiles missing from bathroom floor.

Pros: We really were comfortable , their beds were very comfortable, the room was very clean, the air conditioner worked great.

Cons: It seems that they are renovating the hotel so the carpets in the hallways were very dirty, torn, and outdated. Our room had seversl cracks in the ceiling, the refrigerator didn't work and they tried to tell us that it was meant to keep the food at room temperature. There was no iron. The guests in the next room arrived at 3am drunk, and were very loud, you could hear their conversation through the walls. The pictures shown online we're absolutely different than the actual Hotel, it was quite disappointing.

Pros: The room was very nice

Pros: Nice and clean

Cons: No soap and no towels , we had to go to the front desk to pick up some

Pros: I liked that they received us welcoming but did not do full customer service!

Cons: I didn’t like that I had no fridge in the bedroom and when I asked multiple times they wouldn’t put one! And the bathroom did not get cleaned the cleaning team just does the bed and didn’t even sweep properly I saw dirt on every hiding space and it was with food and the toilet was not clean! I have a baby and instead of giving me a good bedroom they gave me a crappy room just cause I booked through book.com!!!!! Very disappointed!

Pros: It was in a great location. Near food, mall and good area of town . Very clean, and cleaning staff was beyond nice. The room service delivery guy was also very nice and attentive.

Cons: The front desk guy had me wait for a while, because he was on the phone. My key didn’t work and had to come down to get it activated again, I waited about 10 mins, for him to even acknowledge my presence.

Pros: Didn't have a hard time with my reservation..

Cons: The room need like shampoo conditioner soap. Cleaning hairs in shower

Pros: Staff really helpful

Pros: The room size, beds are confortable, Clerks were amicable.

Cons: The lady in charge of cleaning the room was lazy and the only thing she did was the bed and took out the garbage. She did not provided with toiletries nor clean the bathroom.

Pros: Location is good and easy and short drive to everything

Pros: Overall very comfortable very clean very Nice Hotel and people too we got locked out of our room and didn't have to go all the way down stairs the maid so happened to be there and asked if we were having any trouble very nice people loved our stay.

Cons: No microwave in our room but had to use the microwave in my parents room to heat up my baby's food..

Pros: There's nothing to like about it.

Cons: Everything from the room to the staff. Rooms were super dirty and nothing worked, not even the lights. The staff were horrible not well mannered at all. They don't like guest that get cheap deals on Expedia because they say they can't make money off of us customers. What was worse is that before you can claim your reservation there, they ask how you booked your room so cheap and once you tell them through Expedia they give you the worst rooms ever and give the most horrid staff service. My reservation had free breakfast included but the staff were charging it. Over all I do not recommend others to stay at this hotel at all, not even for businesse or pleasure. Oh almost forgot they charge to use the pool. Like seriously?

Pros: Very luxurious

Pros: Felt like driving in a brand new car

Cons: More cleaning staff needed on Christmas day

Pros: The sense of security and luxuries accommodations.

Pros: It’s one of th newest hotels in this city, so everything is at very good conditions, the bathroom is very clean, the size of the room is above any other hotel , the parking is clean and well lighting. This hotel it’s near a shopping mall, where you can fin good restaurants, and it’s near to the US Consulate, and it’s only at 18 minutes from 2 international crossing bridges ...

Cons: Non

Pros: Love the place

Cons: The breakfast was no that hood

Pros: Very clean and beautiful, well ubícated

Pros: New hotel in a great location, with excellent customer service.

Cons: Breakfast could be better, it is below standard for such a nice hotel.

Pros: Clean, fancy, good location.

Cons: I booked the hotel same day didn’t allow me to check in after 1hour of making my reservation online very disappointed with that. I booked around 5pm didn’t get checked in till around 6:15 pm becouse of the system not pulling up my reservation and I even showed them my email with confirmation number. And the price I got the reservation online wasn’t the same at time of check in I ended paying a few dollars more not happy about that ether.

Pros: El servicio y el trato de todos Los trabajadores fue muy exelente y amable incluyendo el trato de Los choferes de el hotel que Te lleban y traen de todas tus citas dandote information de lo que nesesitas saber aserca de lo que nesesites.

Cons: El unico problems es que el internet Para mi PC y telefono es muy pobre y se pierde la señal de Wi-Fi a todo momento.

Pros: The extra services the hotel offers were unexpected but very convenient. Free taxi and breakfast saved a lot of money.

Cons: The bed was uncomfortable to sleep in when more than one person was involved. Otherwise it was very comfortable.

Cons: The whole building smells like sewage. The building is under remodeling, noisy Not enough parking

Cons: There was construction in the front entrance so had to go through the side by some stairs. There was dust and paint everywhere as well as construction workers. Some of my coworkers went with me to check-in and it gave them a REALLY BAD impression of where I was staying for the night. I was really embarrassed because nowhere in the website did it say the hotel was going under construction. If I would have known, I wouldn't have stayed there. Very disappointed.

Pros: I didn't like anything. It's basically a roof over your head with terrible aggresive service form the male receptionist (night shift).

Cons: Terrible internet, terrible rude service. Long story short: they blocked the room door because I still needed to pay an extra night (understandable, although they gave me the option to pay the extra night until checkout). But when I asked the receptionist to re-activate my room key to get my credit card to pay, he called the security guard and asked him to follow me into my room to make sure I was not running away. It was really offensive to be followed by a security guard and besides that, in the city with most femicides in the country, you simply don't send a male guard to follow a female guest into a room in the middle of the night. The receptionist was very rude and the treatment was offensive. I will never again stay in any City Express hotel. Other than that: super bad internet, dirty floors and the "restaurant" uses only disposable plates and cutlery.

Pros: The place was really clean and comfortable. Also breakfast was really great.

Cons: The shower clogged up and we had to be showering really fast. Also the wifi did not work for my iPhone and my IPad.

Pros: It was amazing outstanding best quality I will stay there for more business trips and vacations thank you all

Pros: The hotel facilities including room and breakfast area are clean and well kept. Good breakfast included with our stay.

Cons: We couldn't get extra towels from hotel housekeepers, we were told we had to request them from front desk because they have to approve getting extra things like that in the rooms. The hotel does not offer late check-out and you only get 10 min. grace period to leave room after the hotel's set check-out time.

Pros: Excellent service, clean rooms.

Cons: Overall, I would go there again. No complaints.

Pros: Location

Cons: Door doesn't seal completely, so light from hallway passes through. Room is not properly insulated for sound proof, noise from hallway is easy heard inside the room.

Pros: Overall everting was super good , great experience

Cons: Nothing bad about it really good place

Pros: Breakfast was ok

Cons: Phone & keys didn’t work, no safe, no restaurant, didn’t clean our room during our stay

Pros: The bed was very comfortable.

Cons: The business center can be improved.

Pros: The hotel was amazing from beginning to end the pool was Amazing five stars and affordable comfortable and the best stuff ever

Pros: Excelente beds and pillow!

Cons: Breakfast was not really good! Elevator Very slow and only one working

Pros: Pool is great

Cons: Got put in a handicap room was not pleased with the toilet seat or shower

Pros: Very comfortable bed, terrific staff, beautiful buildings.

Cons: Too cold to swim in the wonderful pool - and the toilet had a flushing issue.

Cons: That the breakfast for my children was not included in the price of the stay.

Pros: The pool was great

Cons: The room was a handicap room toilet was dirty did not like it

Pros: Nothing its a long story as I celebrated my anniversary with my wife only to comeback and find the door open and the room had been used by other people with plates, cake, beer bottles on the outside by the window and the bed was dirty with the cake.

Cons: As a costumer you make things right for the costumer always and they did not care about my stay there and i paid for nothing as i did not spend my night there, Nobody has taken care of my issue as a costumer the hotel staff did not want to refund blaming booking for the policy and sadly booking.com did not do anything either because there was no pics, obviously when i tried to take pics they had blocked the hotel room card therefore I was unable to do anything about the pictures issued. Stay for security reasons away from potentially something like this happening to you.

Pros: great courtyard setting replica of old mexico

Pros: The restaurant was nice, waiters were very friendly and helpful. Pool looked like fun!

Cons: Staff did not seem to want to help customers. I asked what time the pool closes and was given the wrong time. Did not get a slip for my breakfast I paid for. Was harassed to check out 40 minutes before check out time. 2 people came to the door and 2 phone calls for me to check out. When I got to front desk, I was waiting on them to check me out. I will not stay here again or recommend this hotel.

Pros: They never took the payment

Cons: That i try to book a family member in and she dint show Up for booking cause they wanted her to pay at front desk and she did not have money. I was mad. They should have taken the money Out my card. Thank you anyway

Pros: relaxing atmosphere

Cons: One day no clean up on room

Cons: Unconfortable bed

Pros: good

Cons: cleaner

Pros: Friendly night staff

Cons: Some doors don’t lock all the way and housekeeping don’t knock they just walk in at 8 am when check out is at 11 am

Cons: Service cleaning

Pros: One of the concierges was very helpful in finding us a ride to El Paso.

Cons: The did not have a room with the 2 queens as I requested, so we had to open the sofa-bed which was awful to sleep in. Staff did not let us do a late check-out and we had to wait a long time.

Pros: Only thing that was tolerable was the breakfast.

Cons: The gym is horrible. All most all the equipment is broken. And what was not broken , would shock me while using it. The most of the staff was rude.

Pros: It was right by the consulate, medical facilities and a short walk to the fingerprinting. Breakfast was included. They had laundry it cost 100 peso and included the soap.

Cons: The only thing within walking distance was the mall which was kinda expensive. The breakfast was basically the same everyday. Drainage in our shower was bad we were standing in a puddle of water. The drain wasn't clogged, the water just muddled away from drain. The showerhead was dirty.

Pros: Great and very affordable

Pros: Breakfast was good.

Cons: So there is no pool. And shuttle service is only available at certain times and days if driver is available.

Pros: Breakfast was excellent. I noticed that almost every time the sheets were changed they were torn and where stained

Pros: Location and accessibility

Cons: Usually the evening staff is really nice but tonight we had a young lady that was not so nice or welcoming it was like we where inconveniencing her in every way. And the tv didnt work!

Pros: THE WHOLE OVERALL EXPERIANCE WAS VERY LOW AND POOR

Cons: THE STAFF WAS RUDE AND NOT POLITE THE ROOM HAD A BAD SMELL AND THE AMMENTIES WERE SUBPAR

Pros: The staff was very friendly, we occupied 4 rooms I had an issue with one went to the front desk and was moved to another room without any problem

Pros: Ownership it’s great always happy to help on anything I definitely will get service again