Pros (+) Very nice and impressive hotel which additionally is close to the airport
Cons (-) Didn’t discover, too short stay
5 stars
Sultan Palace Hotel
Overview
Sultan Palace Hotel is located in Atyraū and features a bar. Among the facilities at this property are a shared lounge and room service, along with free WiFi throughout the property. The accommodation provides an ATM, a concierge service and luggage storage for guests. Guest rooms at the hotel come with air conditioning, a seating area, a flat-screen TV with satellite channels, a safety deposit box and a private bathroom with a bidet, free toiletries and a hairdryer. Each room comes with a kettle, while certain rooms include a kitchen with a microwave. The rooms will provide guests with a fridge. At Sultan Palace Hotel you will find a restaurant serving American, Chinese and Greek cuisine. Vegetarian, halal and kosher options can also be requested. The accommodation offers 5-star accommodation with an indoor pool, fitness centre and sauna. Guests at Sultan Palace Hotel will be able to enjoy activities in and around Atyraū, like hiking. Free private parking and a business centre are available, as well as a 24-hour front desk. Atyrau International Airport is 3 km away.
Amenities at Sultan Palace Hotel
- Indoor pool
- Spa and wellness center
- Fitness center
- Restaurant
- Bar/Lounge
- Room service
- Free Wi-Fi
- Tea/coffee maker
- Free parking
- Business center
Basics
- Free Wi-Fi
- Wi-Fi available in all areas
- Internet
- Linens
- Towels
- Fire extinguisher
- Free toiletries
- Shampoo
- Smoke alarms
- Heating
- Body soap
- Air-conditioned
- Trash cans
- Conditioner
Services and conveniences
- ATM on-site
- Business center
- Concierge service
- Safety deposit box
- Meeting/Banquet facilities
- Room service
- Key card access
- Express check-out
- Bottle of water
- Private check-in/check-out
- 24hr front desk
Bathroom
- Shower
- Bathtub
- Bidet
- Spa bath
- Hairdryer
- Toilet
- Toilet paper
- Toothbrush
- Bathrobe
- Private bathroom
Kitchen
- Wine glasses
- Electric kettle
- Microwave
- Kitchenware
- Tea/coffee maker
- Refrigerator
- Dining area
- Kitchen
- Kitchenette
General
- Seating area
- Slippers
- Sofa
- Lockers
- Telephone
- Carpeted
- Tile/marble floor
- City view
- Storage available
Pool and spa
- Spa and wellness center
- Massage
- Heated pool
- Hot tub
- Indoor pool
- Sauna
- Pool towels
Accessibility and suitability
- Elevator
- Accessible by elevator
- Hypoallergenic pillow
- Adapted bath
- No smoking
- Upper floors accessible by elevator
- Designated smoking area
Dining
- Minibar
- Packed lunches
- Special diet menus (on request)
- Restaurant
- Bar/Lounge
- Breakfast in the room
- Dining table
Media and entertainment
- Flat-screen TV
- Shared lounge/TV area
- Cable or satellite TV
- TV
Laundry
- Laundry facilities
- Ironing service
- Laundry service
- Pants press
Bedroom
- Socket near the bed
- Clothes rack
- Wardrobe or closet
Workspace
- Fax/photocopying
- Laptop safe
- Desk
Family friendly
- Kids meals
- Complimentary breakfast
- Pool cover
Parking and transportation
- Free parking
- Private parking
Things to do
- Hiking
Fitness
- Fitness center
Reviews of Sultan Palace Hotel
8.4
Very good
870 verified ratings
Wonderful
379
Very good
144
Good
110
Okay
66
Fair
66
Mediocre
33
Poor
72
Summary of reviews
Guests say
Guests generally appreciate the hotel's location, especially its proximity to the airport and tennis center. However, there are significant concerns regarding cleanliness and service, with many reviews highlighting issues such as inadequate room cleaning, slow service, and lack of internet connectivity. Despite these drawbacks, some guests enjoyed the spacious rooms and friendly staff, particularly praising the breakfast options.AI-Generated from customer reviews
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Q&A(5)
Tips(10)
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8.4 out of 10
5 reviews
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The questions and answers provided in this section are generated by an artificial intelligence model based on a summarization of user hotel reviews and hotel information.See more
They offer insights and recommendations from previous guests and hotel information to help future visitors enhance their stay at the hotel.
What are the hotel's unique amenities?
The hotel offers a variety of amenities, including a fitness center, spa, swimming pool, and a kitchenette in the rooms, providing guests with a comfortable and convenient stay.
Is parking available at the hotel?
Yes, the hotel offers free parking, ensuring that guests have easy and convenient access to parking facilities during their stay.
How is the food quality at the hotel?
Guests can enjoy tasteful kitchen offerings and a good breakfast, providing a delightful culinary experience during their stay.
What is the cleanliness like at the hotel?
While some guests have mentioned that the cleanliness of the room must be improved, the hotel offers clean and well-maintained facilities, ensuring a comfortable and pleasant environment for guests.
What can guests expect from the hotel staff?
The hotel staff are described as very friendly and helpful, ensuring that guests receive excellent service and a warm welcome during their stay.
The questions and answers provided in this section are generated by an artificial intelligence model based on a summarization of user hotel reviews and hotel information.See more
They offer insights and recommendations from previous guests and hotel information to help future visitors enhance their stay at the hotel.
Opt for a Room with a View
Several guests mentioned that the views from the rooms were spectacular. Opting for a room with a balcony facing the fountain comes highly recommended.
Consider Transportation Options
The hotel is located just a 5-minute drive from the airport, making it convenient for travelers. However, some guests found the location a bit far from the city center, so consider transportation options if you plan to explore beyond the nearby attractions.
Check Room Amenities
Some guests reported issues with the room amenities, such as the air heating system being noisy and the lack of shampoo in the bathroom. It's advisable to check the room amenities upon arrival and request any missing items promptly.
Be Mindful of Breakfast Time
The breakfast at the hotel has received mixed feedback, with some guests finding it limited and others mentioning a lack of variety. Additionally, the breakfast finishes at 10 am, which may be early for some guests, especially on weekends.
Inquire About Internet Stability
Several guests experienced poor and unstable Wi-Fi connections, which could be inconvenient, especially for business travelers. It's advisable to inquire about the internet stability and available solutions if you rely on a stable connection.
Consider Room Cleaning Frequency
Some guests mentioned that their rooms were not cleaned daily, so if you prefer daily room cleaning, it's recommended to confirm this with the hotel staff.
Explore Nearby Attractions
The hotel is within proximity to attractions such as Manjali Mosque and Oblakimata Park. Consider exploring these nearby attractions during your stay for a well-rounded experience.
Check Spa and Wellness Services
While the hotel offers spa and wellness facilities, some guests found the spa area lacking a price list for massages. It's advisable to inquire about the available services and pricing before booking spa treatments.
Be Aware of Language Barriers
The hotel is described as a Kazakh hotel with a predominantly Kazakh staff and guest population. Some guests mentioned language barriers, so it's helpful to be aware of potential communication challenges.
Consider Early Check-in and Late Check-out
The hotel accommodated early check-in for some guests, which can be convenient for those arriving before the standard check-in time. Inquire about this option if you have specific arrival and departure times.
Location
70 Abylkhair Khan Avenue, Atyrau 060011
What's nearby
- Manjali Mosque2.1 mi
- Oblakimata Park3 mi
- Atyrau National History Museum3.2 mi
Policies
Check-in/Check-out | Check in anytime after 2:00 PM, check out anytime before 12:00 PM |
|---|---|
Cancellation/prepayment | Cancellation/prepayment policies vary by room type and provider. |
Essential information about Sultan Palace Hotel
Low season | September |
|---|---|
High season | September |
Average price (weekend night) | $72 |
When to book a room at Sultan Palace Hotel
Price per night. Prices are not fixed and may vary with time.
Average nightly price per month
Average nightly price
KAYAK's top tips for your stay at Sultan Palace Hotel
FAQs when booking at Sultan Palace Hotel
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See most recommended stays in AtyrauGood to know
Value for money | 8.5 |
|---|---|
Distance to city center | 1.5 mi |
Nearest Airport | Atyrau |
Distance to airport | 1.8 mi |
Everything you need to know for your stay in Atyrau
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