Austrian Airlines (OS) - Read Reviews & Book Flights

IATA Code	OS
Routes	266
Top Route	Vienna Intl to Berlin Tegel
Airports Served	118
Top Airport	Vienna Intl

Recent Reviews

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business class

leg room

food was good

short flight

flight attendants

flight was delayed

crew was very friendly

flight was cancelled

flight was on time

great service

great flight

entertainment options

seats were comfortable

flight was good

8.4

Pros: For short flight the seats are ok with space for the legs

Cons: The flight was 30 minutes delayed

Reviewed May 2019

review from
8.0

Pros: Good

Reviewed May 2019

review from
2.0

Pros: Nothing

Cons: Flight was not on time so I didn’t make the rest of the flights. And tbd new airline lost my luggage.

Reviewed May 2019

review from
9.6

Pros: Food and workers were great

Reviewed May 2019

review from
8.0

Pros: Good entertainment choices.

Cons: Seat could be more comfortable

Reviewed May 2019

review from
6.0

Pros: Staff and the service

Cons: Dinner was so bad

Reviewed May 2019

review from
4.0

Cons: Complete experience and issue, resolution

Reviewed May 2019

review from
6.0

Pros: Crew was good and entertainment was great.

Cons: They charged me 200 euros for my bag and I wasn’t told that I couldn’t bring 1 luggage with me.

Reviewed May 2019

review from
4.0

Pros: That we landed in the end

Cons: More communication to passengers when there are so big delays (almost 2 hours)

Reviewed May 2019

review from
5.3

Pros: Flight time was quite good

Cons: There was a 45 min departure delay and no announcements to us while waiting in the plane about it

Reviewed May 2019

review from
3.3

Cons: Terrible food and service

Reviewed May 2019

review from
0.0

Pros: They DID NOT let me aboard the airline!!! Austerian airline is the worst EVER, because they are not even helping me to get a credit to fly Monday to Israel. The of ticket counter at ORD were treating me as a dirt. And unwelcome. I was trying to reason with them, they did NOT want to help.

Cons: It would have been better if back to back with priceline helped me out to get to another flight & they won’t even credit my ticket, so I LOST about $1200 & was excited for my vacation. They were unhelpful & they kept putting me untold & hanging up on me with their ticket agency on phone too.

Reviewed May 2019

review from
0.0

Pros: The crew was not very unhelpful & hardly accommodating, not helpful at all. I have never met such a cold hearted airline crew, so unthankful & not trying to help customer. They kept rolling their eyes & speaking like I was a dirt. I will NEVER fly this airline & I will make sure everyone knows.

Cons: Came early to counter & my passport expires August 9th, so they refuse to help me & did not let me go on board even though I had approval from Jordanian country to fly there. Austerian ticket crew & supervisor did not want even to check the pass through to board with permission. The WORSE airline!!!

Reviewed May 2019

review from
6.4

Pros: The flight attendants where good and welcoming

Cons: Seats are not comfortable and there us not enough seats space (to narrow to tight), no entertainment system at all, no power outlets to charge phone / tablet etc. it’s almost 2020, airplanes must include those elements as standard.

Reviewed Apr 2019

review from
10.0

Pros: Everything was just right.

Reviewed Apr 2019

review from
7.2

Cons: Food

Reviewed Apr 2019

review from
8.3

Pros: Food was good. Plane was good.

Cons: Night flight should turn off light. Staff was not skillful and professional.

Reviewed Apr 2019

review from
7.6

Pros: This was a flight operated by Austrian Airlines, which does a substantially better job than United.

Cons: Poor selection of films on the entertainment system.

Reviewed Apr 2019

review from
7.6

Pros: Friendly crew with a wide range of entertainment options

Cons: Smoother boarding. Was great once on board.

Reviewed Apr 2019

review from
10.0

Pros: Airline met us at the plane to transfer us to our next flight to Tel Aviv! Excellent service and great entertainment on the flight.

Cons: The food. It was okay.

Reviewed Apr 2019

review from
3.6

Pros: New dream-liner from Wew to ORD

Cons: I ordered Kosher food but they didn't have me on the kosher food list - I ended up not eating!

Reviewed Apr 2019

review from
8.0

Cons: Good

Reviewed Apr 2019

review from
8.0

Pros: Departed on time, smooth sailing.

Cons: no entertainment available

Reviewed Apr 2019

review from
10.0

Pros: Amazing

Cons: Nothing

Reviewed Apr 2019

review from
10.0

Pros: Space, happy vibes, clean

Cons: Nothing it was super

Reviewed Apr 2019

review from
2.0

Pros: Crew was positively and smiling.

Cons: Flight was 44 min late. Could have been on time

Reviewed Apr 2019

review from
4.0

Cons: Team desn’t have much Client focus, seems to have more experience with cargo shipments

Reviewed Apr 2019

review from
4.0

Pros: Clean aircraft, polite crew.

Cons: 1. Check-In , Check-In , check-In .. automated much more time consuming and probably costly. 2. Delayed flight (as usual) .. 6.am D.T. should either mean 6.00 or 6.05 or 6.10 ... but not 6.30. 3. Very tight connection flights in Vienna, so a slight delay could mean missed connection. 4. Food

Reviewed Mar 2019

review from
10.0

Cons: All good

Reviewed Mar 2019

review from
9.6

Cons: Seats very hard and uncomfortable in economy

Reviewed Mar 2019

review from
6.3

Pros: We could walk around as needed. No restrictions. Free wine with meals!

Cons: Staff not friendly or offering of assistance.

Reviewed Mar 2019

review from
6.3

Cons: Staff is not friendly, does not offer assistance or ask if you need anything.

Reviewed Mar 2019

review from
8.6

Pros: Comfortable seat.

Cons: Quality of red wine

Reviewed Mar 2019

review from
10.0

Pros: Crew was friendly and helpful, food was tasty and flight was nice and smooth.

Cons: It would be wonderful to have all seats the same as first class for a long distance flight.

Reviewed Mar 2019

review from
8.0

Pros: Crew was friendly and the flight was nice and smooth.

Cons: No expectations as the flight was less than an hour.

Reviewed Mar 2019

review from
5.6

Cons: Inside the plane everything was great and the floght atendants were very nice, however in check in I was teated very poorly

Reviewed Mar 2019

review from
3.6

Cons: Connecting flight tolerance and easy upgrade from one class to another.

Reviewed Mar 2019

review from
8.0

Pros: The crew was amazing, the seat was comfortable

Reviewed Mar 2019

review from
8.0

Cons: Overhead space on plane was very limited.

Reviewed Mar 2019

review from
2.0

Pros: None of them above I'm not happy at all

Reviewed Feb 2019

review from
5.0

Pros: Seat ok typical. Non busy flight lots of room

Cons: Food was poor

Reviewed Feb 2019

review from
10.0

Pros: Everything:)

Reviewed Feb 2019

review from
10.0

Pros: Sits had more room then other plain

Reviewed Feb 2019

review from
8.8

Pros: The crews are very polite.

Reviewed Jan 2019

review from
5.6

Cons: 30min late arrival. Still was ok.

Reviewed Jan 2019

review from
8.0

Pros: Short flight

Reviewed Jan 2019

review from
10.0

Pros: Arrival to the terminal was a breeze, and security was fast and efficient. What more can a traveler ask for?

Cons: The executive lounge was a bit crowded. But if that is my only complaint, that’s not too bad. A well designed airport!

Reviewed Jan 2019

review from
6.6

Short cheap flight

Pros: On time, best connection for me, earning miles on my program. I booked based on time and cost, didn't even pay attention to what airline.

Cons: No food, plane felt pretty old and not so clean. Smaller seats than the other flights I had with Lufthansa. Otherwise, it was fine. I had a pretty bad earache on that particular flight, so I liked it less than I might have otherwise. Something didn't feel right, pressure wrong or something.

Reviewed Jan 2019

review from
6.6

Same airline, but it felt a bit more upscale

Pros: It was better with the earache, plane felt cleaner, the crew was more friendly and attentive. Didn't feel as dark as the first flight.

Cons: The Star Alliance flights aren't that cheap. Comparable price between Lufthansa, Swiss, SAS and Austrian. Lufthansa gives you food, and has friendly service. SAS gives you coffee and tea. On Austrian and Swiss I didn't get anything. For same price range and same alliance, that is a point I keep in mind. Now I mainly try to get onto Lufthansa flights (or Turkish Airlines which is my favorite). Even on Aegean, I got better food, and the magazine was better, plus there were some monitors to track the flight. Austrian feels cheaper than the others. That is the main point I didn't like.

Reviewed Jan 2019

review from
2.0

Flight canceled , no communication

Cons: My flight was canceled and I received no communication from Austrian Airlines. There was no staff at ticketing counter. The contact number that O’Hare had was a disconnected Verizon number, which was the same number listed on their website. I had to call the international number where I was told I was rebooked on United with 2 layovers instead of one. I also lost my business class upgrade and was told there was nothing they could do about it.

Reviewed Jan 2019

review from
6.3

Austrian Airlines has a service of a budget carrier

Pros: Clean and new planes. On time.

Cons: On the transatlantic flight the crew was unattractive and somewhat rude. They skipped our entire row serving morning refreshments and then complained and tried to shame us all for calling them back. Food quality was on par with Alegent Airlines. We even got charged for one piece of checked luggage 46lb on a international flight. That was a first!!!

Reviewed Jan 2019

review from
7.6

Short a sweet

Pros: Efficient timely.

Reviewed Jan 2019

review from
8.6

Pros: The wafer bar. Pilot had a good landing in high winds and snow.

Cons: Nothing to complain.

Reviewed Jan 2019

review from
6.0

Luggage

Pros: I had to pay 75 USD for 3.6 KG extra. Very annal

Reviewed Jan 2019

review from
6.6

Pros: Quick boarding decent legroom

Cons: Breakfast was not great

Reviewed Jan 2019

review from
10.0

Cons: Cold

Reviewed Jan 2019

review from
10.0

Cons: Free wifi

Reviewed Jan 2019

review from
7.6

Cons: Menu was poor

Reviewed Jan 2019

review from
10.0

Cons: na

Reviewed Dec 2018

review from
2.0

Cons: I was switched seats against my will on board! Although i reserved the seat ahead of time when i got in i was pretty much forced to sit somewhere else. The staff handled the sitution in a very poor manner!

Reviewed Dec 2018

review from

9.6

Pros: Food and workers were great

Reviewed May 2019

review from
10.0

Pros: Everything was just right.

Reviewed Apr 2019

review from
10.0

Pros: Airline met us at the plane to transfer us to our next flight to Tel Aviv! Excellent service and great entertainment on the flight.

Cons: The food. It was okay.

Reviewed Apr 2019

review from
10.0

Pros: Amazing

Cons: Nothing

Reviewed Apr 2019

review from
10.0

Pros: Space, happy vibes, clean

Cons: Nothing it was super

Reviewed Apr 2019

review from
10.0

Cons: All good

Reviewed Mar 2019

review from
9.6

Cons: Seats very hard and uncomfortable in economy

Reviewed Mar 2019

review from
8.6

Pros: Comfortable seat.

Cons: Quality of red wine

Reviewed Mar 2019

review from
10.0

Pros: Crew was friendly and helpful, food was tasty and flight was nice and smooth.

Cons: It would be wonderful to have all seats the same as first class for a long distance flight.

Reviewed Mar 2019

review from
10.0

Pros: Everything:)

Reviewed Feb 2019

review from
10.0

Pros: Sits had more room then other plain

Reviewed Feb 2019

review from
8.8

Pros: The crews are very polite.

Reviewed Jan 2019

review from
10.0

Pros: Arrival to the terminal was a breeze, and security was fast and efficient. What more can a traveler ask for?

Cons: The executive lounge was a bit crowded. But if that is my only complaint, that’s not too bad. A well designed airport!

Reviewed Jan 2019

review from
8.6

Pros: The wafer bar. Pilot had a good landing in high winds and snow.

Cons: Nothing to complain.

Reviewed Jan 2019

review from
10.0

Cons: Cold

Reviewed Jan 2019

review from
10.0

Cons: Free wifi

Reviewed Jan 2019

review from
10.0

Cons: na

Reviewed Dec 2018

review from

8.4

Pros: For short flight the seats are ok with space for the legs

Cons: The flight was 30 minutes delayed

Reviewed May 2019

review from
8.0

Pros: Good

Reviewed May 2019

review from
8.0

Pros: Good entertainment choices.

Cons: Seat could be more comfortable

Reviewed May 2019

review from
7.2

Cons: Food

Reviewed Apr 2019

review from
8.3

Pros: Food was good. Plane was good.

Cons: Night flight should turn off light. Staff was not skillful and professional.

Reviewed Apr 2019

review from
7.6

Pros: This was a flight operated by Austrian Airlines, which does a substantially better job than United.

Cons: Poor selection of films on the entertainment system.

Reviewed Apr 2019

review from
7.6

Pros: Friendly crew with a wide range of entertainment options

Cons: Smoother boarding. Was great once on board.

Reviewed Apr 2019

review from
8.0

Cons: Good

Reviewed Apr 2019

review from
8.0

Pros: Departed on time, smooth sailing.

Cons: no entertainment available

Reviewed Apr 2019

review from
8.0

Pros: Crew was friendly and the flight was nice and smooth.

Cons: No expectations as the flight was less than an hour.

Reviewed Mar 2019

review from
8.0

Pros: The crew was amazing, the seat was comfortable

Reviewed Mar 2019

review from
8.0

Cons: Overhead space on plane was very limited.

Reviewed Mar 2019

review from
8.0

Pros: Short flight

Reviewed Jan 2019

review from
6.6

Short cheap flight

Pros: On time, best connection for me, earning miles on my program. I booked based on time and cost, didn't even pay attention to what airline.

Cons: No food, plane felt pretty old and not so clean. Smaller seats than the other flights I had with Lufthansa. Otherwise, it was fine. I had a pretty bad earache on that particular flight, so I liked it less than I might have otherwise. Something didn't feel right, pressure wrong or something.

Reviewed Jan 2019

review from
6.6

Same airline, but it felt a bit more upscale

Pros: It was better with the earache, plane felt cleaner, the crew was more friendly and attentive. Didn't feel as dark as the first flight.

Cons: The Star Alliance flights aren't that cheap. Comparable price between Lufthansa, Swiss, SAS and Austrian. Lufthansa gives you food, and has friendly service. SAS gives you coffee and tea. On Austrian and Swiss I didn't get anything. For same price range and same alliance, that is a point I keep in mind. Now I mainly try to get onto Lufthansa flights (or Turkish Airlines which is my favorite). Even on Aegean, I got better food, and the magazine was better, plus there were some monitors to track the flight. Austrian feels cheaper than the others. That is the main point I didn't like.

Reviewed Jan 2019

review from
7.6

Short a sweet

Pros: Efficient timely.

Reviewed Jan 2019

review from
6.6

Pros: Quick boarding decent legroom

Cons: Breakfast was not great

Reviewed Jan 2019

review from
7.6

Cons: Menu was poor

Reviewed Jan 2019

review from

2.0

Pros: Nothing

Cons: Flight was not on time so I didn’t make the rest of the flights. And tbd new airline lost my luggage.

Reviewed May 2019

review from
6.0

Pros: Staff and the service

Cons: Dinner was so bad

Reviewed May 2019

review from
4.0

Cons: Complete experience and issue, resolution

Reviewed May 2019

review from
6.0

Pros: Crew was good and entertainment was great.

Cons: They charged me 200 euros for my bag and I wasn’t told that I couldn’t bring 1 luggage with me.

Reviewed May 2019

review from
4.0

Pros: That we landed in the end

Cons: More communication to passengers when there are so big delays (almost 2 hours)

Reviewed May 2019

review from
5.3

Pros: Flight time was quite good

Cons: There was a 45 min departure delay and no announcements to us while waiting in the plane about it

Reviewed May 2019

review from
3.3

Cons: Terrible food and service

Reviewed May 2019

review from
0.0

Pros: They DID NOT let me aboard the airline!!! Austerian airline is the worst EVER, because they are not even helping me to get a credit to fly Monday to Israel. The of ticket counter at ORD were treating me as a dirt. And unwelcome. I was trying to reason with them, they did NOT want to help.

Cons: It would have been better if back to back with priceline helped me out to get to another flight & they won’t even credit my ticket, so I LOST about $1200 & was excited for my vacation. They were unhelpful & they kept putting me untold & hanging up on me with their ticket agency on phone too.

Reviewed May 2019

review from
0.0

Pros: The crew was not very unhelpful & hardly accommodating, not helpful at all. I have never met such a cold hearted airline crew, so unthankful & not trying to help customer. They kept rolling their eyes & speaking like I was a dirt. I will NEVER fly this airline & I will make sure everyone knows.

Cons: Came early to counter & my passport expires August 9th, so they refuse to help me & did not let me go on board even though I had approval from Jordanian country to fly there. Austerian ticket crew & supervisor did not want even to check the pass through to board with permission. The WORSE airline!!!

Reviewed May 2019

review from
6.4

Pros: The flight attendants where good and welcoming

Cons: Seats are not comfortable and there us not enough seats space (to narrow to tight), no entertainment system at all, no power outlets to charge phone / tablet etc. it’s almost 2020, airplanes must include those elements as standard.

Reviewed Apr 2019

review from
3.6

Pros: New dream-liner from Wew to ORD

Cons: I ordered Kosher food but they didn't have me on the kosher food list - I ended up not eating!

Reviewed Apr 2019

review from
2.0

Pros: Crew was positively and smiling.

Cons: Flight was 44 min late. Could have been on time

Reviewed Apr 2019

review from
4.0

Cons: Team desn’t have much Client focus, seems to have more experience with cargo shipments

Reviewed Apr 2019

review from
4.0

Pros: Clean aircraft, polite crew.

Cons: 1. Check-In , Check-In , check-In .. automated much more time consuming and probably costly. 2. Delayed flight (as usual) .. 6.am D.T. should either mean 6.00 or 6.05 or 6.10 ... but not 6.30. 3. Very tight connection flights in Vienna, so a slight delay could mean missed connection. 4. Food

Reviewed Mar 2019

review from
6.3

Pros: We could walk around as needed. No restrictions. Free wine with meals!

Cons: Staff not friendly or offering of assistance.

Reviewed Mar 2019

review from
6.3

Cons: Staff is not friendly, does not offer assistance or ask if you need anything.

Reviewed Mar 2019

review from
5.6

Cons: Inside the plane everything was great and the floght atendants were very nice, however in check in I was teated very poorly

Reviewed Mar 2019

review from
3.6

Cons: Connecting flight tolerance and easy upgrade from one class to another.

Reviewed Mar 2019

review from
2.0

Pros: None of them above I'm not happy at all

Reviewed Feb 2019

review from
5.0

Pros: Seat ok typical. Non busy flight lots of room

Cons: Food was poor

Reviewed Feb 2019

review from
5.6

Cons: 30min late arrival. Still was ok.

Reviewed Jan 2019

review from
2.0

Flight canceled , no communication

Cons: My flight was canceled and I received no communication from Austrian Airlines. There was no staff at ticketing counter. The contact number that O’Hare had was a disconnected Verizon number, which was the same number listed on their website. I had to call the international number where I was told I was rebooked on United with 2 layovers instead of one. I also lost my business class upgrade and was told there was nothing they could do about it.

Reviewed Jan 2019

review from
6.3

Austrian Airlines has a service of a budget carrier

Pros: Clean and new planes. On time.

Cons: On the transatlantic flight the crew was unattractive and somewhat rude. They skipped our entire row serving morning refreshments and then complained and tried to shame us all for calling them back. Food quality was on par with Alegent Airlines. We even got charged for one piece of checked luggage 46lb on a international flight. That was a first!!!

Reviewed Jan 2019

review from
6.0

Luggage

Pros: I had to pay 75 USD for 3.6 KG extra. Very annal

Reviewed Jan 2019

review from
2.0

Cons: I was switched seats against my will on board! Although i reserved the seat ahead of time when i got in i was pretty much forced to sit somewhere else. The staff handled the sitution in a very poor manner!

Reviewed Dec 2018

review from

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