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Austrian Airlines: Expert advice and recommendations

Expert travel writer Scott Laird shares all you need to know before booking a flight with Austrian Airlines.
Scott Laird
October 21, 2024

Austrian Airlines is the flag carrier of Austria. It is part of the Lufthansa Group and shares a corporate parent with the German airline Lufthansa, as well as several other European carriers.

Austrian is known for utterly charming onboard service that reflects the alpine traditions of Austria – passengers bound for Vienna will get in the mood immediately, as the airline plays the Blue Danube waltz during boarding. Austrian is small compared to many European airlines, but it offers service to many niche destinations, particularly in the Caucasus and Persian Gulf regions.

Network

Austrian’s sole hub is at Vienna Airport, where they operate long-haul services to North America and Asia, and short-haul services within Europe, particularly in central and eastern Europe, the Middle East, and North Africa. It’s the only European airline offering service to Iraq and also offers significant service to Romania, North Macedonia, Slovakia, Serbia, Montenegro, Moldova, and several other smaller eastern European countries.

Classes of service

Austrian offers Business and Economy Class on all flights. Business Class differs between the widebody fleet and the narrowbody fleet. Within Europe, Business Class is a separate cabin with enhanced service with an empty middle seat, but the same seat type as Economy. On Intercontinental flights onboard widebody aircraft, seats are lie-flat and the service is comparable with other Intercontinental Business Class products.

On widebody aircraft, Austrian also offers Premium Economy, a middle way between Business and Economy, offering larger seats with more legroom, seat width, and recline, enhanced meal service, an amenity kit, and upgraded pillows and blankets. I’ve found Premium Economy on Austrian flights to be particularly competitively priced compared with the airline’s Economy fares.

Seats and service – Economy Class

Economy Class seats on Austrian Airlines are relatively comfortable on either European or Intercontinental flights, with seat pitch starting around 28” within Europe and 30” on long-haul flights. Meals are free in Economy Class on long-haul flights and are “Austrian Melangerie” buy-on-board within Europe on flights scheduled longer than 50 minutes. Austrian Melangerie allows for pre-orders, but meals cannot be preordered on long-haul flights.

There’s seatback entertainment available in Economy Class on long-haul flights. Wi-Fi is available for purchase on Boeing 787 aircraft and on most Airbus narrowbody flights within Europe. Wi-fi is not available on Boeing 777 or 767 aircraft. Austrian sells “Preferred Zone” seats near the front of the aircraft and extra legroom seats in exit rows for an additional fee. All but the most discounted fare types within Europe include preassigned standard seats; preassigned seats are available for a fee on all Intercontinental fare types.

Seats and service – Business Class

Within Europe, Business Class seats are the same as Economy Class. The minimum standard for legroom is typically a few inches more, but legroom in Business Class can still be pretty tight. The benefit is that there’s a separate cabin, middle seats are always blocked, and there are free meals and drinks. Passengers also have access to a lounge at the airport.

On long-haul flights, seats are lie flat and the onboard service is greatly enhanced, served in multiple courses. Business Class passengers can pre-select meals, which are served by an onboard chef. One of the dishes is an Austrian favorite, while the other two are international standards. Austrian is noted for its triangle-shaped plates, which are meant to evoke the mountains of the Alps. After the main meal service, there’s a “Viennese Coffeehouse” coffee service to round off the meal.

One of the delights offered during the coffee service is Wiener Eiskafee, a Viennese-style iced coffee served by pouring the coffee over a scoop of vanilla ice cream and topping with whipped cream. This coffee drink is only available on flights departing Vienna, and not return flights to Austria.

Seat assignments

Standard seat assignments are free on Austrian for all but the lowest fares within Europe. On Intercontinental flights, seat assignments are included in all classes of service. In Economy, Austrian charges extra for extra legroom seats or seats at the front of the cabin. In Business Class on the 777 aircraft, there are single “throne” seats staggered (Extra Space Seats) on the window side of the aircraft, for which Austrian charges a premium.

I like the throne seats because they have plenty of extra room and they ensure you won’t be sitting next to another person. The only drawback is that the footwell is slightly smaller than the double pairs of seats. Top-tier members of Lufthansa Group’s Miles & More program can book the throne seats without an extra charge.

Duty-free sales

Austrian Airlines, like the rest of Lufthansa Group, is a holdout on duty-free sales onboard, continuing them after many other European and US carriers have suspended them. One of the better buys is Mozart chocolates, from the famed composer’s birth city of Salzburg, Austria. They’re widely available in Austria, but good to pick up on the flight home if you’ve forgotten a last-minute gift.

Loyalty program

Like other Lufthansa Group carriers, Austrian uses Miles & More as its frequent flier program. Members can earn points on Austrian, other Lufthansa Group carriers like Lufthansa, SWISS, and Brussels Airlines, or Star Alliance partners like United, All Nippon Airways, Singapore Airlines, or Air Canada. Members can redeem miles for Austrian or Star Alliance flights, or a host of non-air redemption options.

Check-in

Austrian offers a huge number of ways to check in, particularly in Vienna. You can check-in online on the mobile app, or at Vienna Airport the day before departure (if you’re going to the US you can’t check bags earlier than 24 hours prior). If you’re taking the CAT train to the airport from Vienna Mitte station, you can also check in at the train station. Perhaps because of all these options, I rarely notice a long line at Austrian’s ticket counters in Vienna.

For inbound flights to or through Vienna, the online and airport ticket counter check-in options are more standard, typically up to 4 hours prior to departure for baggage check. Star Alliance Gold travelers and Business Class travelers typically have their own dedicated check-in counters. Passengers departing Vienna can also reserve a private check-in desk for themselves or a large party in half hour increments.

Baggage

Austrian is famously strict on carry-on baggage weights, perhaps at no airport more than Vienna. Carryon bags must weigh less than 8 kilos (17 pounds), and I routinely notice agents weighing bags while passengers are boarding, although they typically don’t keep a close eye on Business Class or Star Alliance Gold passengers. At other airports, it can be hit-or-miss, but generally speaking, they’re more strict about carry-on bag weights at European airports.

Economy and Premium Economy passengers are allowed one piece of carry-on baggage, while Business Class passengers are allowed two. There’s also a personal item allotment, similar to most US flights, but the weight restrictions also apply to personal items.

Austrian is also one of the few airlines that participates in electronic bag tags for bags that are RIMOWA, BAGTAG, or BagID that are equipped with them. They’re not available on every flight due to local restrictions, but once you’ve completed check-in for your Austrian flight online or on the app, you can access the mobile app for your electronic bag tag to download your Austrian bag tag.

Boarding

Austrian boards by zones, reserving the first three zones for Business and Premium Economy (on flights that have it), and Miles & More and Star Alliance elite customers. Business Class passengers are Zone 2 because Zone 1 is reserved for top-level Miles & More elites and passengers connecting to First Class on SWISS or Lufthansa flights (Austrian doesn’t have First Class of its own but supports First Class passengers on other Lufthansa Group airlines).

Many of Austrian’s European airports use automated boarding pass gates, with a barrier that automatically opens after a boarding pass is scanned. These gates are also designed to deny boarding to anybody who attempts to board before their group has been called. It helps to pay attention to which group is currently boarding to avoid the embarrassment of being rejected by the machine and told to wait your turn.

Lounges

Austrian operates a pair of lounges at Vienna Airport, one for departures within the Schengen Area, and one for departures to all other destinations. Within these, there are three tiers of lounge. The Business Lounge is for Business Class customers without elite frequent flier status with Miles & More or Star Alliance. The Senator Lounge is for Senator tier members of Miles & More or Star Alliance Gold members.

The HON Circle Lounge is for Miles & More’s top-tier fliers, and also for passengers with a First Class flight on Lufthansa or SWISS on the next segment in their itinerary (neither carrier offers First Class on their flights to Vienna). Austrian sells access to customers without a lounge entitlement to the Business Lounge only.

This KAYAK-commissioned article is presented as-is, for general informational purposes only, and may not be up-to-date. The opinions contained in the article are original to the author and reflect their authentic experience, which may vary significantly from the experience of others. Find more perspectives in our user reviews below.

Good to know

Low season

March

High season

December

Cheapest flight

$95
Best time to beat the crowds with an average 13% drop in price.
Most popular time to fly with an average 13% increase in price.
Flight from Vienna to Copenhagen

FAQs about flying with Austrian Airlines

  • What is Austrian Airlines' carry-on size allowance?

    On board Austrian Airlines flights, cabin baggage should not exceed 21x15x9in. If your hand luggage is bigger, the Austrian Airlines assistance team will most likely ask you to pay extra for checked luggage.

  • Where does Austrian Airlines fly to?

    Austrian Airlines offers direct flights to 128 cities in 48 different countries. Berlin, Vienna, and Frankfurt am Main are the most popular cities covered by Austrian Airlines.

  • What is Austrian Airlines’ primary hub?

    Austrian Airlines concentrates most of its flight operations in Vienna.

  • How does KAYAK find such low prices on Austrian Airlines flights?

    KAYAK is a travel search engine, meaning that we continuously look across the web to find the best deals for our users. With over 2 billion flight queries processed yearly, we are able to display a variety of prices and options on flights from all airlines, including Austrian Airlines.

  • When are Austrian Airlines plane tickets cheapest?

    Flight prices with Austrian Airlines will depend on the season and route you are flying. Our data shows that overall, the cheapest month to fly with Austrian Airlines is March, while the most expensive is December.

  • What’s the cheapest route that Austrian Airlines flies?

    In the last 72 hours, the cheapest route flown by Austrian Airlines found on KAYAK was from Bucharest to Vienna, with a price of $59 for a round-trip.

  • What are the most popular airports for Austrian Airlines flights to depart from?

  • Is Austrian Airlines part of an airline alliance?

    Yes, Austrian Airlines is part of the Star Alliance airline alliance.

  • How many destinations does Austrian Airlines fly to?

    In total, Austrian Airlines flies to 130 destinations.

Top tips for flying with Austrian Airlines

  • If you’re looking for the cheapest Austrian Airlines tickets, then try to fly from Vienna, where flights have been cheapest lately. The cheapest route from here available recently is to Copenhagen, and cost $95.
  • The cheapest month for flights with Austrian Airlines is March, while the most expensive is generally December.

Austrian Airlines customer reviews

7.6
GoodBased on 792 verified guest reviews
6.8Entertainment
7.6Boarding
7.3Comfort
8.1Crew
6.7Food

Pros +
  • "Quick Trip, Friendly Staff." (in 30 reviews)
Cons -
  • More food (in 111 reviews)

Show reviews that mention
Traveler rating:
Sort by:
V
10.0 Wonderful
VIE-LHR
I love this airline.God bless CAO and the whole staff of this company
V
10.0 Wonderful
VIE-IAD
Great staff, efficient and knowledgeable. Very helpful with others and considerate towards those with children
V
10.0 Wonderful
IAD-VIE
WiFi would have been nice and some more powerful usb ports, available ports could not keep my phone’s charge much less charge the phone.
E
6.0 Okay
VIE-BER
Ok
E
6.0 Okay
ATH-VIE
I was assigned a window seat without being asked
G
10.0 Wonderful
FRA-VIE
Well done
M
8.0 Very good
TLV-VIE
Not so good. I paid for a preference economic seat, and I couldn’t incline it back because it was blocked. They explained me that because is the last before emergency exit. The company new that but it was not explained in the seat selection
B
8.0 Very good
FCO-VIE
It was on time. Snacks could have been provided for free.
V
10.0 Wonderful
TIA-VIE
Tirana was crazy check in and getting bussed to another gate. Both Germany stops were intensive customs but organized, but that wasn't the airlines problem. The crews were fabulous on the planes. The announcements were not easy to understand in English, slurred speech. Customs inthe US were fast. We waited for luggage, three later arriving planes had their luggage and left before us
V
8.0 Very good
TLV-VIE
Ok

Austrian Airlines flight status

Thu 5/22

Austrian Airlines route map - Which destinations does Austrian Airlines fly to?

Find out which destinations you can fly to direct with Austrian Airlines by entering your departure airport. If you want to know if Austrian Airlines flies a certain route, enter both the departure and destination airport before hitting search.
Thu 5/22

All Austrian Airlines flight routes

Flight #Departure AirportArrival AirportDurationSunMonTueWedThuFriSat
738Belgrade (BEG)Vienna (VIE)1h 30m
536Florence (FLR)Vienna (VIE)1h 20m
598Krakow (KRK)Vienna (VIE)1h 20m
456London (LHR)Vienna (VIE)2h 20m
510Milan (MXP)Vienna (VIE)1h 25m
758Sarajevo (SJJ)Vienna (VIE)1h 15m
792Sofia (SOF)Vienna (VIE)1h 35m
530Venice (VCE)Vienna (VIE)1h 5m
737Vienna (VIE)Belgrade (BEG)1h 25m
229Vienna (VIE)Berlin (BER)1h 10m
535Vienna (VIE)Florence (FLR)1h 20m
93Vienna (VIE)Washington, D.C. (IAD)9h 45m
461Vienna (VIE)London (LHR)2h 35m
517Vienna (VIE)Milan (MXP)1h 25m
709Vienna (VIE)Prague (PRG)0h 50m
757Vienna (VIE)Sarajevo (SJJ)1h 5m
799Vienna (VIE)Sofia (SOF)1h 30m
523Vienna (VIE)Venice (VCE)1h 5m
94Washington, D.C. (IAD)Vienna (VIE)8h 50m
599Vienna (VIE)Krakow (KRK)1h 10m
712Prague (PRG)Vienna (VIE)0h 50m
65Vienna (VIE)Chicago (ORD)9h 50m
66Chicago (ORD)Vienna (VIE)9h 0m
264Frankfurt am Main (FRA)Linz (LNZ)1h 20m
263Linz (LNZ)Frankfurt am Main (FRA)1h 30m
722Budapest (BUD)Vienna (VIE)0h 45m
721Vienna (VIE)Budapest (BUD)0h 45m
52Tokyo (NRT)Vienna (VIE)14h 10m
549Vienna (VIE)Bologna (BLQ)1h 15m
623Vienna (VIE)Warsaw (WAW)1h 15m
471Vienna (VIE)Basel (BSL)1h 25m
251Vienna (VIE)Leipzig (LEJ)1h 30m
548Bologna (BLQ)Vienna (VIE)1h 15m
88New York (JFK)Vienna (VIE)8h 10m
87Vienna (VIE)New York (JFK)9h 10m
378Amsterdam (AMS)Vienna (VIE)1h 50m
802Athens (ATH)Vienna (VIE)2h 15m
801Vienna (VIE)Athens (ATH)2h 10m
377Vienna (VIE)Amsterdam (AMS)1h 55m
410Paris (CDG)Vienna (VIE)1h 55m
624Warsaw (WAW)Vienna (VIE)1h 15m
940Klagenfurt (KLU)Vienna (VIE)0h 50m
742Košice (KSC)Vienna (VIE)0h 55m
741Vienna (VIE)Košice (KSC)0h 50m
9102Kos (KGS)Vienna (VIE)2h 30m
9101Vienna (VIE)Kos (KGS)2h 20m
92Boston (BOS)Vienna (VIE)8h 0m
91Vienna (VIE)Boston (BOS)9h 10m
294Hannover (HAJ)Vienna (VIE)1h 25m
650Iaşi (IAS)Vienna (VIE)1h 40m
103Vienna (VIE)Munich (MUC)1h 0m
649Vienna (VIE)Iaşi (IAS)1h 30m
472Basel (BSL)Vienna (VIE)1h 25m
901Vienna (VIE)Innsbruck (INN)0h 55m
230Berlin (BER)Vienna (VIE)1h 15m
430Nice (NCE)Vienna (VIE)1h 40m
429Vienna (VIE)Nice (NCE)1h 45m
304Copenhagen (CPH)Vienna (VIE)1h 40m
204Frankfurt am Main (FRA)Vienna (VIE)1h 25m
203Vienna (VIE)Frankfurt am Main (FRA)1h 30m
916Innsbruck (INN)Vienna (VIE)1h 0m
307Vienna (VIE)Copenhagen (CPH)1h 40m
658Chisinau (RMO)Vienna (VIE)1h 40m
787Vienna (VIE)Bucharest (OTP)1h 35m
104Munich (MUC)Vienna (VIE)1h 5m
657Vienna (VIE)Chisinau (RMO)1h 35m
386Málaga (AGP)Vienna (VIE)3h 5m
385Vienna (VIE)Málaga (AGP)3h 20m
252Leipzig (LEJ)Vienna (VIE)1h 30m
73Vienna (VIE)Montreal (YUL)8h 50m
74Montreal (YUL)Vienna (VIE)8h 0m
167Vienna (VIE)Hamburg (HAM)1h 35m
352Brussels (BRU)Vienna (VIE)1h 40m
788Bucharest (OTP)Vienna (VIE)1h 40m
838Larnaca (LCA)Vienna (VIE)3h 20m
837Vienna (VIE)Larnaca (LCA)3h 0m
846Tirana (TIA)Vienna (VIE)1h 30m
293Vienna (VIE)Hannover (HAJ)1h 25m
939Vienna (VIE)Klagenfurt (KLU)0h 55m
845Vienna (VIE)Tirana (TIA)1h 30m
561Vienna (VIE)Zurich (ZRH)1h 20m
683Vienna (VIE)Zagreb (ZAG)0h 50m
974Graz (GRZ)Vienna (VIE)0h 40m
172Hamburg (HAM)Vienna (VIE)1h 30m
76Shanghai (PVG)Vienna (VIE)12h 25m
415Vienna (VIE)Paris (CDG)2h 0m
975Vienna (VIE)Graz (GRZ)0h 45m
394Barcelona (BCN)Vienna (VIE)2h 15m
26Bangkok (BKK)Vienna (VIE)11h 10m
393Vienna (VIE)Barcelona (BCN)2h 20m
777Vienna (VIE)Skopje (SKP)1h 30m
728Podgorica (TGD)Vienna (VIE)1h 20m
871Vienna (VIE)Tehran (IKA)4h 15m
727Vienna (VIE)Podgorica (TGD)1h 35m
51Vienna (VIE)Tokyo (NRT)12h 20m
554Zurich (ZRH)Vienna (VIE)1h 20m
196Cologne (CGN)Vienna (VIE)1h 30m
82Los Angeles (LAX)Vienna (VIE)11h 25m
195Vienna (VIE)Cologne (CGN)1h 30m
81Vienna (VIE)Los Angeles (LAX)12h 10m
544Naples (NAP)Vienna (VIE)1h 40m
336Oslo (OSL)Vienna (VIE)2h 20m
543Vienna (VIE)Naples (NAP)1h 35m
502Rome (FCO)Vienna (VIE)1h 35m
501Vienna (VIE)Rome (FCO)1h 35m
764Varna (VAR)Vienna (VIE)1h 50m
25Vienna (VIE)Bangkok (BKK)10h 15m
763Vienna (VIE)Varna (VAR)1h 45m
648Sibiu (SBZ)Vienna (VIE)1h 15m
647Vienna (VIE)Sibiu (SBZ)1h 15m
436Palma de Mallorca (PMI)Vienna (VIE)2h 25m
359Vienna (VIE)Brussels (BRU)1h 45m
435Vienna (VIE)Palma de Mallorca (PMI)2h 25m
156Düsseldorf (DUS)Vienna (VIE)1h 35m
155Vienna (VIE)Düsseldorf (DUS)1h 35m
641Vienna (VIE)Yerevan (EVN)3h 20m
90Newark (EWR)Vienna (VIE)8h 10m
89Vienna (VIE)Newark (EWR)9h 10m
188Stuttgart (STR)Vienna (VIE)1h 15m
573Vienna (VIE)Geneva (GVA)1h 35m
187Vienna (VIE)Stuttgart (STR)1h 10m
272Bremen (BRE)Vienna (VIE)1h 30m
576Geneva (GVA)Vienna (VIE)1h 35m
778Skopje (SKP)Vienna (VIE)1h 35m
271Vienna (VIE)Bremen (BRE)1h 35m
746Split (SPU)Vienna (VIE)1h 10m
335Vienna (VIE)Oslo (OSL)2h 15m
490Catania (CTA)Vienna (VIE)2h 0m
489Vienna (VIE)Catania (CTA)2h 0m
75Vienna (VIE)Shanghai (PVG)10h 45m
745Vienna (VIE)Split (SPU)1h 15m
768Pristina (PRN)Vienna (VIE)1h 35m
313Vienna (VIE)Stockholm (ARN)2h 10m
732Dubrovnik (DBV)Vienna (VIE)1h 20m
731Vienna (VIE)Dubrovnik (DBV)1h 15m
678Zagreb (ZAG)Vienna (VIE)0h 55m
767Vienna (VIE)Pristina (PRN)1h 30m
314Stockholm (ARN)Vienna (VIE)2h 10m
642Yerevan (EVN)Vienna (VIE)3h 45m
406Lyon (LYS)Vienna (VIE)1h 40m
810Thessaloniki (SKG)Vienna (VIE)1h 45m
405Vienna (VIE)Lyon (LYS)1h 45m
809Vienna (VIE)Thessaloniki (SKG)1h 40m
866Cairo (CAI)Vienna (VIE)3h 35m
9002Heraklion (HER)Vienna (VIE)2h 30m
865Vienna (VIE)Cairo (CAI)3h 25m
9001Vienna (VIE)Heraklion (HER)2h 25m
399Vienna (VIE)Marseille (MRS)1h 55m
872Tehran (IKA)Vienna (VIE)4h 45m
486Palermo (PMO)Vienna (VIE)1h 55m
485Vienna (VIE)Palermo (PMO)1h 55m
854Amman (AMM)Vienna (VIE)3h 45m
446Porto (OPO)Vienna (VIE)3h 10m
853Vienna (VIE)Amman (AMM)3h 30m
327Vienna (VIE)Reykjavik (KEF)4h 20m
445Vienna (VIE)Porto (OPO)3h 20m
400Marseille (MRS)Vienna (VIE)1h 50m
640Tbilisi (TBS)Vienna (VIE)3h 40m
816Mykonos (JMK)Vienna (VIE)2h 20m
328Reykjavik (KEF)Vienna (VIE)4h 5m
464Manchester (MAN)Vienna (VIE)2h 25m
900Marrakech (RAK)Vienna (VIE)3h 55m
815Vienna (VIE)Mykonos (JMK)2h 15m
463Vienna (VIE)Manchester (MAN)2h 30m
899Vienna (VIE)Marrakech (RAK)4h 5m
More flight routes

Austrian Airlines contact information

Overview of Austrian Airlines

Even though this airline has its hub in Austria, it flies to over 120 international destinations that are located across the globe. If you would like to explore Europe, you can book flights to destinations like Belgium, France, and Greece. For those hoping to travel to Asia, countries like Nepal, Japan, and India are popular options.

Austrian Airlines is a member of Star Alliance, one of the largest airline groups in the world that has many members, including Avianca and Asiana Airlines. Additionally, the company has created codeshare agreements with other airlines in order to diversify its flight paths, with some examples being Air Canada and Thai Airways.

When flying with this airline, there are three classes for you to choose from: Economy, Premium Economy, and Business. While Economy offers standard amenities, including snacks and drinks, Premium Economy will provide you with a particularly comfortable seat that has extra legroom. If you are interested in additional perks, opt for Business instead, as you will have priority boarding, a gourmet meal, free alcoholic beverages, pillows, and blankets.

Composed of over 80 planes, Austria Airlines’ fleet primarily features Airbus, Boeing, and Embraer. The Airbus A320-200 is used the most often and is reserved for medium-range voyages, due to the fact that it can fit approximately 160 to 180 passengers. For longer flights, the company chooses to use the Boeing 777-200ER, as it has an impressive fuel capacity and can fit over 300 passengers. For short domestic flights, the De Havilland Dash 8-400 is a popular option.

Everything you need to know about Austrian Airlines flights

Austrian Airlines information

IATA CodeOS
Routes265
Top routeVienna to Berlin
Airports served126
Top airportVienna Intl
Flight status, cancellation and delay data provided by Flightstats.com. Flightstats data may not always be accurate or error free. Always confirm the information provided here directly with your airline.