Pros: Providing comfort pack - socks, eye caps
Cons: 9/27/2015 flight from BLR to AUS - entertainment system did not work even after the crew reset the system. Nothing was done after that.
Same flight departure was delayed and so I missed the connecting flight in Abu Dhabi to Chicago. I am a US citizen. The staff there just took my existing boarding pass inside a room and came back with new passes rerouting me via JFK. No options were given or further delays/wait times considered. This meant an extra 9 hours of wait time and final arrival time past midnight inconveniencing pick up at destination airport. A pathetic meal ticket was given for use at Abu Dhabi airport and I was told it was valid anywhere for any food. once you go to the food court, you are told you can only avail at certain places and only for a basic food item. Not much food choice was available at 3am at an international airport. The staff would not accomodate a request to provide access to the Premium lounge as compensation for all of the issues.