Etihad Airways (EY) - Read Reviews & Book Flights

IATA Code	EY
Routes	164
Top Route	Kuwait City to Abu Dhabi Intl
Airports Served	79
Top Airport	Abu Dhabi Intl

Recent Reviews

All reviews
Positive
Neutral
Negative

Find reviews that mention:

abu

business class

customer service

leg room

food was good

staff was rude

flight attendants

cabin crew

entertainment options

food service

good crew

great service

4.3

Pros: Seats were comfortable.

Cons: Worst ground staff in Abu Dhabi and in LA. Will never fly them again. Were very unhelpful when boarding the flight in Abu Dhabi. In fact they encouraged us to not board and take another flight the next day!!! Worst flying experience ever. Will never fly them again!!!

Reviewed Mar 2019

review from
5.6

Pros: Good service

Cons: The airline staff Abu Dhabi were very unhelpful. They have our seats away to other people. Then they lost our bags. Horrible experience. Would never fly them again!

Reviewed Mar 2019

review from
6.3

Cons: Quality of on board food and courtesy of flight attendants really needs improvement. Etihad wasn't like this a decade ago.

Reviewed Mar 2019

review from
7.0

Extremely rude service

Cons: Crew was very rude when giving veg meals. Even though we had confirmed veg meals multiple times with the airline prior to boarding, they still did not know that we had a specially requested Meal. After notifying the crew of this, one member gave us an extra meal. Another extremely rude staff member then proceeded to yell at us for eating meal. This was extremely uncalled for and has severly ruined the reputation of this airline in our eyes. The customer should still be addressed with some common courtesy and not be treated as if they are beneath the crew members, as if we are at fault for the crew's own carelessly stupid mistakes and lack of organization and proper communication

Reviewed Mar 2019

review from
3.3

Pros: Flight was on time

Cons: foos service was terrible

Reviewed Mar 2019

review from
3.6

Pros: short lay over in Abudhabi. Flight was on time.

Cons: At Abu Dhabi airport my mother had to change her plane , where assistance for elderly and wheel chair was extremely limited . Also the food on the plane was not as good as the food service on most international flights.

Reviewed Mar 2019

review from
5.2

Pros: Literally didn’t like anything from boarding to touchdown

Cons: Nicer more helpful crew. More leg space. More air temperature control abs cleaner bathrooms

Reviewed Mar 2019

review from
5.0

Pros: The food

Cons: Extra leg space. Nicer crew. Better airport and boarding experience

Reviewed Mar 2019

review from
10.0

Pros: Seats were super comfortable and on time arrival.

Cons: Food servings timings, were not matched with the New York time zone.

Reviewed Mar 2019

review from
7.6

Pros: Crew and hospitality

Cons: Wifi

Reviewed Mar 2019

review from
5.0

Pros: Good aircraft

Cons: Check in could not be done earlier and was not enabled and helpdesk did not help. Seats kept changing till the last moment

Reviewed Mar 2019

review from
5.3

Pros: Yes seats were comfortable

Cons: Food needs to be better

Reviewed Mar 2019

review from
7.0

Pros: The food was good.

Cons: The legroom was inadequate.

Reviewed Mar 2019

review from
5.3

Cons: We did order food vegetarian Jain but they didn’t provide that.

Reviewed Mar 2019

review from
9.3

Pros: The crew was very nice and attentive to the needs of all, but especially to the senior citizens and families with small children.

Cons: The assignment of seats for the Gold card members.

Reviewed Mar 2019

review from
9.3

Pros: Helpful crew, great bathrooms

Cons: More organized boarding & more AC in the back of the flight

Reviewed Mar 2019

review from
9.6

Pros: Spacious flight. Helpful crew. Efficient boarding

Cons: More food options

Reviewed Mar 2019

review from
6.0

Cons: There was no complimentary toothbrush, and socks to wear like other international flights. To disembark from plane you have to go down stairs, which is not easy for seniors. And the same to board in the plane.

Reviewed Mar 2019

review from
5.3

Pros: Crew was fine.

Cons: The food quality was really bad with no alternatives. All passengers with vegetarian food option were complaining.

Reviewed Mar 2019

review from
5.3

Cons: The food was of very poor quality and no alternatives. Went hungry the entire flight.

Reviewed Mar 2019

review from
8.0

Cons: Entertainment byTV with more new movies.

Reviewed Mar 2019

review from
10.0

Pros: Crew was great, food was great, seat was comfortable

Reviewed Feb 2019

review from
10.0

Cons: Smooth & a v.comfortable flight!

Reviewed Feb 2019

review from
8.0

Pros: All service and cresws are friendly

Cons: Just keep it up

Reviewed Feb 2019

review from
2.0

Pros: No

Cons: My baggage is missed on my trip

Reviewed Feb 2019

review from
8.0

Pros: ...

Cons: .....

Reviewed Feb 2019

review from
8.0

Cons: I wish I knew that I could have get a room or food vouchers when I was ordering an e ticket(

Reviewed Jan 2019

review from
6.6

Pros: Crew is ok. Seat was comfortable.

Cons: Vegetarian food was terrible and of no quality. The inflight tamil and Hindi movies could have been better and newer.

Reviewed Jan 2019

review from
4.3

Pros: Departed on time. Seat was ok.

Cons: Check-in and boarding was too long and confusing. Too much to walk between one place to next. Overkill on security and baggage check. Food was terrible. Second full meal was chopped up to just a salad and main dish...no bread or dessert. Air hostess could be more pleasant. Flight was late 1 hr.

Reviewed Jan 2019

review from
4.0

Pros: Flight was on time and arrived a bit early. Seat was comfortable.

Cons: Check-in process could be better. I was in the baggage drop off line which was much shorter line yet it took a long time to get to the agent. Need more agents at the counter. Boarding could be more structured and efficient. Boarding by zone was not followed. Food was mediocre.

Reviewed Jan 2019

review from
5.3

There’s room for improvement

Pros: On time flight

Cons: There are a number of things that Etihad do that just degrade the quality and experience of the flight and I probably wouldn’t fly with them again as a result. I’ve listed these below: 1) Entertainment system is poorly appointed and travel in two seperate months found that little had been refreshed on the in flight programs. 2) The entertainment system is deactivated until the seat belt sign is turned off, and is deactivated again about 30 minutes prior to landing. 3) You practically have to cut off your arm to get some water. I would always bring my own water on the flight, but Australian regulations prevent more than 100mls being carried on flight. 4) The service is inconsistent, some staff are just downright rude and others are incredibly friendly. The time waiting after pressing the call bell is excessive and in one case my drink never arrived. 5) Unlike other airlines, they don’t give you a “menu” to chose from for the inflight meal. Instead they just come around asking “Chicken, Lamb or vegetarian”, and lack any real understanding of what’s actually in the food. 6) When you order a drink, they open the can pour some into a cup but don’t give you the remainder in the can. 7) The inflight wifi is expensive. 19.95 USD for 180mb puts them at one of the most expensive. Overall, I would have expected a bit more from an airline such as Etihad.

Reviewed Jan 2019

review from
7.0

There’s a lot more room for improvement

Pros: I flew economy Melbourne > Abu Dhabi and then Abu Dhabi to Melbourne. The first leg of the flight was great, the flight wasn’t full and I had a whole row to myself. The flight attendant even gave me some tips to ensure nobody sat there. This flight was on an A380 so the plane was large and it felt spacious.

Cons: There are a number of things that Etihad do that just degrade the quality and experience of the flight and I probably wouldn’t fly with them again as a result. I’ve listed these below: 1) Entertainment system is poorly appointed and travel in two seperate months found that little had been refreshed on the in flight programs. 2) The entertainment system is deactivated until the seat belt sign is turned off, and is deactivated again about 30 minutes prior to landing. 3) You practically have to cut off your arm to get some water. I would always bring my own water on the flight, but Australian regulations prevent more than 100mls being carried on flight. 4) The service is inconsistent, some staff are just downright rude and others are incredibly friendly. The time waiting after pressing the call bell is excessive and in one case my drink never arrived. 5) Unlike other airlines, they don’t give you a “menu” to chose from for the inflight meal. Instead they just come around asking “Chicken, Lamb or vegetarian”, and lack any real understanding of what’s actually in the food. 6) When you order a drink, they open the can pour some into a cup but don’t give you the remainder in the can. 7) The inflight wifi is expensive. 19.95 USD for 180mb puts them at one of the most expensive. Overall, I would have expected a bit more from an airline such as Etihad.

Reviewed Jan 2019

review from
8.0

Pros: Good service

Cons: My bags came last even having priority labels

Reviewed Jan 2019

review from
7.0

A middle eastern airline that is more like Spirit/Frontier

Pros: Well, it got me from Point A to Point B I guess

Cons: You cannot book seats in advance which is fine but one would expect that if you have 3 seats on one reservation, you would at least be seated together - nope 3 window seats all over the plane. Boarding was delayed for no reason. Bags took (no exaggeration) about 1.5 hours to come. And it is a hot mess with no carts

Reviewed Jan 2019

review from
4.6

Substandard (not Etihad material)

Pros: Nothing.

Cons: Too little space for carry on compartments. Seats are too tight and tiny, very uncomfortable, staff not interacting or smiling, food was disgusting and tasteless, the aircraft seemed old and was so incredibly noisy the whole trip, and the ventilation was too bad the smell was just old and rusty.

Reviewed Jan 2019

review from
9.3

Very comfortable

Pros: Seats are not too tight. Professional crew. Ventilation and overall aircraft comfort was good.

Cons: Food can be better.

Reviewed Jan 2019

review from
8.3

Cons: My seat (8d) would not recline and the hand rest would not go up.

Reviewed Jan 2019

review from
8.6

Pros: Check-in was easy and smooth.

Cons: Agents at check-in desk took longer time to process passengers, even though some desks had two people helping. The web check-in line moved slower than the line with passengers who had not done online check-in. When I booked my flight via kayak, I was not given an option to select seats (this was new) . I was able to indicate my seat preference but there was no followup. When I checked in online 24 hours before my flight, the only option for seats was in the middle, which I did not want, although I I knew the flight would not be full. I was able to change seats when I checked in with the agent in the airport .

Reviewed Jan 2019

review from
2.6

Baggiage damage

Cons: My Baggiage is extremely damaged which is so disgusting and there is no way to report it

Reviewed Jan 2019

review from
2.0

Was not able to fly due to overbooking

Pros: The fact that I was not able to fly due to ethiad trying to make extra money was something I will Never forget

Cons: No airline has ever treated me this poorly. I hope this never happens ever again to anyone

Reviewed Jan 2019

review from
2.0

WORST EXPERIENCE EVER

Pros: I was not put on the plane because they said my seat did not existed! I had purchased my ticket 3 months prior to departure and they said I did not have a seat on the plane due to overbooking. They clearly gave my seat away to someone else and this is not acceptable.

Cons: Ethiad was not helpful at all and did not provide any same day help. They’re customer service was absolutely terrible.

Reviewed Jan 2019

review from
10.0

Cons: Need more leg room even for regular economy seating

Reviewed Jan 2019

review from
3.3

Good planes but mediocre food and entertainment

Pros: Planes were good with good leg room

Cons: For Asian Veg Meal, they served Paneer for breakfast, lunch and dinner. The spacing between meals was quite large. Entertainment options for adults and kids were quite limited.

Reviewed Jan 2019

review from
3.3

Good planes but mediocre food and entertainment

Pros: Planes were good with good leg room

Cons: For Asian Veg Meal, they served Paneer for breakfast, lunch and dinner. The spacing between meals was quite large. Entertainment options for adults and kids were quite limited.

Reviewed Jan 2019

review from
8.0

Cons: Clogged sinks

Reviewed Jan 2019

review from
6.6

Adequate short flight

Pros: On time

Cons: Lack of leg room

Reviewed Jan 2019

review from
10.0

Cons: They upgraded me to business since I am gold member

Reviewed Jan 2019

review from
7.3

Etihad

Pros: Plane was clean especially bathroom, chairs were comfy, good entertainment options

Cons: It took forever to check in and board. Colombo airport is a bit disorganized. Vegetarian meal was 2 types of pasta no vegetables

Reviewed Jan 2019

review from
6.0

Cons: If a flight was delayed you should arrange something to enhance the security check procedure for the passengers of connecting flight. Qatar airways had done that for the passengers.

Reviewed Jan 2019

review from
4.0

Cons: Couldn't check in online and caused me to miss my flight. Then made me buy new tickets

Reviewed Jan 2019

review from
9.6

Professional crew

Pros: Boarding was quick and professional. Service was excellent and entertainment was varied with movies, shows and games with accompanying head phones.

Cons: The foot rest in business class didn’t work, but the seat still reclined and was comfortable.

Reviewed Jan 2019

review from
4.0

Cons: No sweets were served in any meals. Not even a chocolate candy.

Reviewed Dec 2018

review from
4.3

Cons: No sweets were served in any meals. Not even a chocolate candy.

Reviewed Dec 2018

review from
10.0

Pros: Overall service

Cons: I had to check in my cabin bag

Reviewed Dec 2018

review from
10.0

Pros: Overall service

Cons: I had to check in my cabin bag

Reviewed Dec 2018

review from
2.3

Not comfortable

Pros: Not much to enjoy. Food was bread with hummus with cheese(?) pretty plain.

Cons: Seats were very slim and limited leg room. Balkhead did not offer much storage. Cumbersome to get in and out of easily. One of the poorest trip in my 63 country travels. Would not recommend Etihad to my friends.

Reviewed Dec 2018

review from
4.0

Auh Trip

Pros: They opened counter till before original traveling time by 30 minutes due to bad traffic conditions and delay of plane .

Cons: Delay if 1.5 hours to take off , no food was given to me during the 16 hours of flying, part of it I was sleeping, Help bottom was used several time with no response from crew .

Reviewed Dec 2018

review from
8.0

Excellent cabin service... but poor boarding

Pros: The cabin crew in first class and coach were excellent... went well beyond the call of duty... AA and United can learn from them!

Cons: The boarding procedure was pathetic... the first class coach was overloaded and after a 10 minute drive a steep ladder to climb!! Kind of difficult if you have been traveling for last 18 hours

Reviewed Dec 2018

review from
9.6

Excellent Service

Pros: Cabin service was excellent and the NY as well as Abu Dhabi lounge were very impressive.

Cons: NY ground operations were pathetic. We were delayed 1 hour due to transfer baggage loading and people not taking their seats rather clogging the aisles... Sydney connection folk le were panicking but flight crew made up 30 minutes

Reviewed Dec 2018

review from
2.0

Bad crew service in the first leg - IAD to Abu Dhabi

Pros: Only 2nd leg- the crew was better

Cons: Crew was bad/ food options were horrible/ boarding wasn’t very comfortable/ space in the aircraft was bad/ entertainment was limited/

Reviewed Dec 2018

review from

10.0

Pros: Seats were super comfortable and on time arrival.

Cons: Food servings timings, were not matched with the New York time zone.

Reviewed Mar 2019

review from
9.3

Pros: The crew was very nice and attentive to the needs of all, but especially to the senior citizens and families with small children.

Cons: The assignment of seats for the Gold card members.

Reviewed Mar 2019

review from
9.3

Pros: Helpful crew, great bathrooms

Cons: More organized boarding & more AC in the back of the flight

Reviewed Mar 2019

review from
9.6

Pros: Spacious flight. Helpful crew. Efficient boarding

Cons: More food options

Reviewed Mar 2019

review from
10.0

Pros: Crew was great, food was great, seat was comfortable

Reviewed Feb 2019

review from
10.0

Cons: Smooth & a v.comfortable flight!

Reviewed Feb 2019

review from
9.3

Very comfortable

Pros: Seats are not too tight. Professional crew. Ventilation and overall aircraft comfort was good.

Cons: Food can be better.

Reviewed Jan 2019

review from
8.6

Pros: Check-in was easy and smooth.

Cons: Agents at check-in desk took longer time to process passengers, even though some desks had two people helping. The web check-in line moved slower than the line with passengers who had not done online check-in. When I booked my flight via kayak, I was not given an option to select seats (this was new) . I was able to indicate my seat preference but there was no followup. When I checked in online 24 hours before my flight, the only option for seats was in the middle, which I did not want, although I I knew the flight would not be full. I was able to change seats when I checked in with the agent in the airport .

Reviewed Jan 2019

review from
10.0

Cons: Need more leg room even for regular economy seating

Reviewed Jan 2019

review from
10.0

Cons: They upgraded me to business since I am gold member

Reviewed Jan 2019

review from
9.6

Professional crew

Pros: Boarding was quick and professional. Service was excellent and entertainment was varied with movies, shows and games with accompanying head phones.

Cons: The foot rest in business class didn’t work, but the seat still reclined and was comfortable.

Reviewed Jan 2019

review from
10.0

Pros: Overall service

Cons: I had to check in my cabin bag

Reviewed Dec 2018

review from
10.0

Pros: Overall service

Cons: I had to check in my cabin bag

Reviewed Dec 2018

review from
9.6

Excellent Service

Pros: Cabin service was excellent and the NY as well as Abu Dhabi lounge were very impressive.

Cons: NY ground operations were pathetic. We were delayed 1 hour due to transfer baggage loading and people not taking their seats rather clogging the aisles... Sydney connection folk le were panicking but flight crew made up 30 minutes

Reviewed Dec 2018

review from

7.0

Extremely rude service

Cons: Crew was very rude when giving veg meals. Even though we had confirmed veg meals multiple times with the airline prior to boarding, they still did not know that we had a specially requested Meal. After notifying the crew of this, one member gave us an extra meal. Another extremely rude staff member then proceeded to yell at us for eating meal. This was extremely uncalled for and has severly ruined the reputation of this airline in our eyes. The customer should still be addressed with some common courtesy and not be treated as if they are beneath the crew members, as if we are at fault for the crew's own carelessly stupid mistakes and lack of organization and proper communication

Reviewed Mar 2019

review from
7.6

Pros: Crew and hospitality

Cons: Wifi

Reviewed Mar 2019

review from
7.0

Pros: The food was good.

Cons: The legroom was inadequate.

Reviewed Mar 2019

review from
8.0

Cons: Entertainment byTV with more new movies.

Reviewed Mar 2019

review from
8.0

Pros: All service and cresws are friendly

Cons: Just keep it up

Reviewed Feb 2019

review from
8.0

Pros: ...

Cons: .....

Reviewed Feb 2019

review from
8.0

Cons: I wish I knew that I could have get a room or food vouchers when I was ordering an e ticket(

Reviewed Jan 2019

review from
6.6

Pros: Crew is ok. Seat was comfortable.

Cons: Vegetarian food was terrible and of no quality. The inflight tamil and Hindi movies could have been better and newer.

Reviewed Jan 2019

review from
7.0

There’s a lot more room for improvement

Pros: I flew economy Melbourne > Abu Dhabi and then Abu Dhabi to Melbourne. The first leg of the flight was great, the flight wasn’t full and I had a whole row to myself. The flight attendant even gave me some tips to ensure nobody sat there. This flight was on an A380 so the plane was large and it felt spacious.

Cons: There are a number of things that Etihad do that just degrade the quality and experience of the flight and I probably wouldn’t fly with them again as a result. I’ve listed these below: 1) Entertainment system is poorly appointed and travel in two seperate months found that little had been refreshed on the in flight programs. 2) The entertainment system is deactivated until the seat belt sign is turned off, and is deactivated again about 30 minutes prior to landing. 3) You practically have to cut off your arm to get some water. I would always bring my own water on the flight, but Australian regulations prevent more than 100mls being carried on flight. 4) The service is inconsistent, some staff are just downright rude and others are incredibly friendly. The time waiting after pressing the call bell is excessive and in one case my drink never arrived. 5) Unlike other airlines, they don’t give you a “menu” to chose from for the inflight meal. Instead they just come around asking “Chicken, Lamb or vegetarian”, and lack any real understanding of what’s actually in the food. 6) When you order a drink, they open the can pour some into a cup but don’t give you the remainder in the can. 7) The inflight wifi is expensive. 19.95 USD for 180mb puts them at one of the most expensive. Overall, I would have expected a bit more from an airline such as Etihad.

Reviewed Jan 2019

review from
8.0

Pros: Good service

Cons: My bags came last even having priority labels

Reviewed Jan 2019

review from
7.0

A middle eastern airline that is more like Spirit/Frontier

Pros: Well, it got me from Point A to Point B I guess

Cons: You cannot book seats in advance which is fine but one would expect that if you have 3 seats on one reservation, you would at least be seated together - nope 3 window seats all over the plane. Boarding was delayed for no reason. Bags took (no exaggeration) about 1.5 hours to come. And it is a hot mess with no carts

Reviewed Jan 2019

review from
8.3

Cons: My seat (8d) would not recline and the hand rest would not go up.

Reviewed Jan 2019

review from
8.0

Cons: Clogged sinks

Reviewed Jan 2019

review from
6.6

Adequate short flight

Pros: On time

Cons: Lack of leg room

Reviewed Jan 2019

review from
7.3

Etihad

Pros: Plane was clean especially bathroom, chairs were comfy, good entertainment options

Cons: It took forever to check in and board. Colombo airport is a bit disorganized. Vegetarian meal was 2 types of pasta no vegetables

Reviewed Jan 2019

review from
8.0

Excellent cabin service... but poor boarding

Pros: The cabin crew in first class and coach were excellent... went well beyond the call of duty... AA and United can learn from them!

Cons: The boarding procedure was pathetic... the first class coach was overloaded and after a 10 minute drive a steep ladder to climb!! Kind of difficult if you have been traveling for last 18 hours

Reviewed Dec 2018

review from

4.3

Pros: Seats were comfortable.

Cons: Worst ground staff in Abu Dhabi and in LA. Will never fly them again. Were very unhelpful when boarding the flight in Abu Dhabi. In fact they encouraged us to not board and take another flight the next day!!! Worst flying experience ever. Will never fly them again!!!

Reviewed Mar 2019

review from
5.6

Pros: Good service

Cons: The airline staff Abu Dhabi were very unhelpful. They have our seats away to other people. Then they lost our bags. Horrible experience. Would never fly them again!

Reviewed Mar 2019

review from
6.3

Cons: Quality of on board food and courtesy of flight attendants really needs improvement. Etihad wasn't like this a decade ago.

Reviewed Mar 2019

review from
3.3

Pros: Flight was on time

Cons: foos service was terrible

Reviewed Mar 2019

review from
3.6

Pros: short lay over in Abudhabi. Flight was on time.

Cons: At Abu Dhabi airport my mother had to change her plane , where assistance for elderly and wheel chair was extremely limited . Also the food on the plane was not as good as the food service on most international flights.

Reviewed Mar 2019

review from
5.2

Pros: Literally didn’t like anything from boarding to touchdown

Cons: Nicer more helpful crew. More leg space. More air temperature control abs cleaner bathrooms

Reviewed Mar 2019

review from
5.0

Pros: The food

Cons: Extra leg space. Nicer crew. Better airport and boarding experience

Reviewed Mar 2019

review from
5.0

Pros: Good aircraft

Cons: Check in could not be done earlier and was not enabled and helpdesk did not help. Seats kept changing till the last moment

Reviewed Mar 2019

review from
5.3

Pros: Yes seats were comfortable

Cons: Food needs to be better

Reviewed Mar 2019

review from
5.3

Cons: We did order food vegetarian Jain but they didn’t provide that.

Reviewed Mar 2019

review from
6.0

Cons: There was no complimentary toothbrush, and socks to wear like other international flights. To disembark from plane you have to go down stairs, which is not easy for seniors. And the same to board in the plane.

Reviewed Mar 2019

review from
5.3

Pros: Crew was fine.

Cons: The food quality was really bad with no alternatives. All passengers with vegetarian food option were complaining.

Reviewed Mar 2019

review from
5.3

Cons: The food was of very poor quality and no alternatives. Went hungry the entire flight.

Reviewed Mar 2019

review from
2.0

Pros: No

Cons: My baggage is missed on my trip

Reviewed Feb 2019

review from
4.3

Pros: Departed on time. Seat was ok.

Cons: Check-in and boarding was too long and confusing. Too much to walk between one place to next. Overkill on security and baggage check. Food was terrible. Second full meal was chopped up to just a salad and main dish...no bread or dessert. Air hostess could be more pleasant. Flight was late 1 hr.

Reviewed Jan 2019

review from
4.0

Pros: Flight was on time and arrived a bit early. Seat was comfortable.

Cons: Check-in process could be better. I was in the baggage drop off line which was much shorter line yet it took a long time to get to the agent. Need more agents at the counter. Boarding could be more structured and efficient. Boarding by zone was not followed. Food was mediocre.

Reviewed Jan 2019

review from
5.3

There’s room for improvement

Pros: On time flight

Cons: There are a number of things that Etihad do that just degrade the quality and experience of the flight and I probably wouldn’t fly with them again as a result. I’ve listed these below: 1) Entertainment system is poorly appointed and travel in two seperate months found that little had been refreshed on the in flight programs. 2) The entertainment system is deactivated until the seat belt sign is turned off, and is deactivated again about 30 minutes prior to landing. 3) You practically have to cut off your arm to get some water. I would always bring my own water on the flight, but Australian regulations prevent more than 100mls being carried on flight. 4) The service is inconsistent, some staff are just downright rude and others are incredibly friendly. The time waiting after pressing the call bell is excessive and in one case my drink never arrived. 5) Unlike other airlines, they don’t give you a “menu” to chose from for the inflight meal. Instead they just come around asking “Chicken, Lamb or vegetarian”, and lack any real understanding of what’s actually in the food. 6) When you order a drink, they open the can pour some into a cup but don’t give you the remainder in the can. 7) The inflight wifi is expensive. 19.95 USD for 180mb puts them at one of the most expensive. Overall, I would have expected a bit more from an airline such as Etihad.

Reviewed Jan 2019

review from
4.6

Substandard (not Etihad material)

Pros: Nothing.

Cons: Too little space for carry on compartments. Seats are too tight and tiny, very uncomfortable, staff not interacting or smiling, food was disgusting and tasteless, the aircraft seemed old and was so incredibly noisy the whole trip, and the ventilation was too bad the smell was just old and rusty.

Reviewed Jan 2019

review from
2.6

Baggiage damage

Cons: My Baggiage is extremely damaged which is so disgusting and there is no way to report it

Reviewed Jan 2019

review from
2.0

Was not able to fly due to overbooking

Pros: The fact that I was not able to fly due to ethiad trying to make extra money was something I will Never forget

Cons: No airline has ever treated me this poorly. I hope this never happens ever again to anyone

Reviewed Jan 2019

review from
2.0

WORST EXPERIENCE EVER

Pros: I was not put on the plane because they said my seat did not existed! I had purchased my ticket 3 months prior to departure and they said I did not have a seat on the plane due to overbooking. They clearly gave my seat away to someone else and this is not acceptable.

Cons: Ethiad was not helpful at all and did not provide any same day help. They’re customer service was absolutely terrible.

Reviewed Jan 2019

review from
3.3

Good planes but mediocre food and entertainment

Pros: Planes were good with good leg room

Cons: For Asian Veg Meal, they served Paneer for breakfast, lunch and dinner. The spacing between meals was quite large. Entertainment options for adults and kids were quite limited.

Reviewed Jan 2019

review from
3.3

Good planes but mediocre food and entertainment

Pros: Planes were good with good leg room

Cons: For Asian Veg Meal, they served Paneer for breakfast, lunch and dinner. The spacing between meals was quite large. Entertainment options for adults and kids were quite limited.

Reviewed Jan 2019

review from
6.0

Cons: If a flight was delayed you should arrange something to enhance the security check procedure for the passengers of connecting flight. Qatar airways had done that for the passengers.

Reviewed Jan 2019

review from
4.0

Cons: Couldn't check in online and caused me to miss my flight. Then made me buy new tickets

Reviewed Jan 2019

review from
4.0

Cons: No sweets were served in any meals. Not even a chocolate candy.

Reviewed Dec 2018

review from
4.3

Cons: No sweets were served in any meals. Not even a chocolate candy.

Reviewed Dec 2018

review from
2.3

Not comfortable

Pros: Not much to enjoy. Food was bread with hummus with cheese(?) pretty plain.

Cons: Seats were very slim and limited leg room. Balkhead did not offer much storage. Cumbersome to get in and out of easily. One of the poorest trip in my 63 country travels. Would not recommend Etihad to my friends.

Reviewed Dec 2018

review from
4.0

Auh Trip

Pros: They opened counter till before original traveling time by 30 minutes due to bad traffic conditions and delay of plane .

Cons: Delay if 1.5 hours to take off , no food was given to me during the 16 hours of flying, part of it I was sleeping, Help bottom was used several time with no response from crew .

Reviewed Dec 2018

review from
2.0

Bad crew service in the first leg - IAD to Abu Dhabi

Pros: Only 2nd leg- the crew was better

Cons: Crew was bad/ food options were horrible/ boarding wasn’t very comfortable/ space in the aircraft was bad/ entertainment was limited/

Reviewed Dec 2018

review from

Find Cheap Flights on Etihad Airways

Etihad Airways Information

Etihad Airways traveller reviews

Pros

Cons

Guest Reviews

Overall Rating

Recent Reviews

Flight Status

Etihad Airways Route Map

Popular Flight Routes

Top flight routes

Top Airports served by Etihad Airways

Etihad Airways contact information