Traveler reviews
Overall rating
5.7
Okay
Based on 807 reviews
Boarding
5.9
Comfort
5.5
Crew
6.7
Entertainment
4.3
Food
4.6
Find cheap flights on Volaris
Round-trip
Economy
Volaris information
| IATA Code | Y4 |
|---|---|
| Routes | 382 |
| Top route | Tijuana Rodriguez to Guadalajara Miguel Hidal |
| Airports served | 68 |
| Top airport | Guadalajara Miguel Hidal |
Volaris traveller reviews
Pros
"Airplane crew was nice."
(in 56 reviews)
"Service staff were very nice."
(in 16 reviews)
"Very professional and on time!"
(in 21 reviews)
Cons
"The flight was in time."
(in 7 reviews)
"You pay extra for EVERYTHING!"
(in 12 reviews)
""Nothing Horrible trip, horrible service.""
(in 24 reviews)
Recent reviews
Traveler rating
44
21
20
47
3
Find reviews that mention:
crew was friendly
seats were very uncomfortable
always on time
bad service
boarding pass
bad experience
comfortable seats
customer service
free snacks
leg room
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2.0
Our fly was changed time with out notifications
review from
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6.0
Could be better to fly on time.
review from
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10.0
Ok
review from
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10.0
If you can offer a snack can be better.
review from
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8.0
Cons: people completely ignore social distancing when boarding and deplaning. Not enough emphasis is made on this.
review from
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4.0
Cons: The delay
review from
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8.0
Pros: Organization
Cons: Offer something to drinkreview from
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10.0
Pros: easy boarding, great crew(though very tired), seats were finally comfortable, not like sitting on wood
Cons: best flight ever with volaris!!!!review from
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2.0
Cons: There were plenty of available seats to social distance however upon asking to be relocated they would only do an aisle seat for money. What happened to caring for others SAFETY?! I sent a Twitter message (with photos) and no reply. Shitty service and lack of concern for human health.
review from
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4.0
Cons: 4 h delay
review from
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4.0
Pros: Flight attendants were friendly But people at checking in are really mean. Nasty people you should get another people with better trainings, etc. They were asking personal questions and abusing just because of their power. Not good at all, one on the worst experience
Cons: Personal at checking in. They have the worst attitude everreview from
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2.0
Pros: Not much
Cons: Faster boarding More comfortable seats!! Crew was doing a turn around and we’re exhausted-not good customer service-crew too tired!!!review from
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10.0
Pros: amazing crew
Cons: more padding in seatsreview from
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4.0
Pros: On time fight
Cons: Service airline should serve a least water to the passengers with charging them for itreview from
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10.0
Pros: Como la gente me trató
Cons: Nadareview from
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4.0
Pros: Crew were nice
Cons: They charge for absolutely everything and flights are not even that cheap. Seats ate very uncomfortable.review from
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8.0
Pros: I got safe and sound
Cons: Luggage policy $60 per checked luggage is extremely high, other than that at the México airport this airline do not pro use an international booth, so, make this a 90 minute lune with zero help from airline crew to even guide travelers, bad experience there, luggage damaged when came..... zero response from the airline. So in a nutshell is a very high priced airline with bad servicereview from
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8.0
Pros: Above average amount of leg room. Plane was very clean.
Cons: Seats could have a bit more padding. Sitting becomes uncomfortable quickly.review from
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2.0
Pros: Terrible! Terrible signage, terrible treatment, terrible organization!
Cons: Everything!review from
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2.0
Pros: Nothing
Cons: Delayed flight, next time send the alert in time for people to stay put instead of waiting at the airport. And why keep your stupid vip seats empty and crowd people in the back in the middle of a pandemic. I hate volaris and I'll selling all my shares with them. Go vivaaerobusreview from
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4.0
Cons: Comfort of seats and when checking in being checked in with your party not scattered around.
review from
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8.0
Pros: Crew was amazing. Felt safe from check 8n to arrival
Cons: Second flight that was not on time. Seat was a bit uncomfortable.review from
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6.5
Pros: Crew always nice
Cons: Boarding process was very slow-not normal for Volarisreview from
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2.8
Cons: Volaris has no social distancing in flight
review from
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3.0
Pros: Super rude, starting from the check-in counter to security inspection to boarding the plane- every attendant we asked a question to or asked for assistance had no clue what to do or respond.
Cons: Get better-qualified personnel.review from
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6.0
Cons: Boarding too many unnecesary questions
review from
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8.0
Cons: Complimentary drinks & snacks
review from
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3.6
Cons: The social distancing was completely random. I had two girls sitting next to me meanwhile there were entire rows of seats completely open. Totally unnecessary!
review from
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5.5
Pros: Delayed
Cons: On timereview from
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9.0
Pros: Amazing crew
Cons: More comfortable seatsreview from
Volaris FAQs
What is Volaris' carry-on size allowance?
Where does Volaris fly to?
What is Volaris’ primary hub?
How does KAYAK find such low prices on Volaris flights?
Flight status
Volaris route map
Top airports served by Volaris
- Guadalajara Miguel Hidal Airport (GDL)
- Tijuana Rodriguez Airport (TIJ)
- Mexico City Benito Juarez Airport (MEX)
- Cancun Airport (CUN)
- Monterrey Gen Mariano Escobedo Airport (MTY)
- Culiacán Fedl De Bachigualato Airport (CUL)
- San José del Cabo Los Cabos Airport (SJD)
- León Del Bajio Airport (BJX)
- Mexicali Airport (MXL)
- Puerto Vallarta Ordaz Airport (PVR)
- Los Angeles Airport (LAX)
- Morelia Airport (MLM)
- Mérida Rejon Airport (MID)
- Oaxaca Xoxocotlan Airport (OAX)
- Ciudad Juárez Abraham Gonzalez Airport (CJS)
Volaris contact information
- Y4 IATA Code
- + 1 855 8652747 Call
- volaris.com.mx Visit
Overview of Volaris
Pitching itself as a low-cost airline with affordable prices and streamlined amenities, Volaris has grown to become a significant member of the North American aviation industry since commencing operations in 2005. Based in Santa Fe, the carrier has additional hubs in Guadalajara, Mexico City and Tijuana.
The majority of international flights are scheduled north towards cities across the United States, while flights are also available to the Central American countries of Costa Rica, El Salvador and Guatemala. Volaris Costa Rica was established as a subsidiary of the main carrier in 2016, taking on the responsibility of more services within the Central America region.
Volaris only offers Economy seating, meaning there is no class separation between customers. Passengers are allowed to bring pets as carry-on luggage, providing that the animal and their cage weigh less than 22 lb. Vaccination records and health certificates must be presented prior to the pet being allowed to board the plane.
An exclusively Airbus fleet of aircraft is operated by the airline, with most being narrow-body planes that are suited to medium distance flights. The A320 and A321 families of aircraft are most common and can hold between 174 and 230 passengers. The colorful pixelated logo of the carrier is visible on the tail of the fleet with a black background. New planes introduced to the fleet are given a name, such as Ricardo or Stephany, which are then inscribed on the fuselage underneath the Volaris branding. Keep an eye out to see if the aircraft you are traveling on has been named.
Flight status, cancellation and delay data provided by Flightstats.com. Flightstats data may not always be accurate or error free. Always confirm the information provided here directly with your airline.