Recent Reviews
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- Neutral
- Negative
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3.6
The flight was smooth The flight left one hour after it was suppose to, there was no announcement about what was going on or why the delay. Service wasn't that good and having to pay for every little thing is a pain.
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4.0
The stewards in the plane seamed angry and not speaking Spanish you are on your own.... and 5 hrs and nothing.. no tv no snacks not even water offered.... very sad.... was on a 1 hr flight on interjet and was offer sooo many things for free... I will not be using volaris again...... Just felt like I should not be there
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2.0
Me gustaria que sean mas profecionales y respeten ustedes mismos su politica ,,para que todo salga bien en cada viaje y salgan a tiempo siempre ,o tengan otro avion disponible para cual quier emergencia Siempre buscan excusas para quedar mal con el pasajero ,,si no llega tarde el avion y nos deja el otro cuando uno ase transferencia ,,salen con que el boleto esta vendido y uno sale perdiendo porque tiene uno que pagar mas o comprar otro boleto
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2.0
I was not allowed to make changes even though not even 24 hours had passed since the booking. Change would cost more than flight cost.
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3.0
I honestly only liked the flight to Mexico, check in gave us emergency exit seats, and the plane was not full. I arrived to the airport at 9:30am, I waited in the check in line for over an hour and 30 minutes. Until the time was 11:10. That's when they started pulling people that were flying to LA(flight 918) out of the line to check them in so they could board. I didn't like the fact that once we boarded the plane, we sat for 40 minutes. Not moving at all. The entire flight was bumpy, although not the pilots fault. Very uncomfortable. We were skipped for no reason when the flight crew was handing out the customs paper. Then we were also skipped when they were handing out the drinks and food(which isn't free anymore). Not even water was free
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9.6
Our original flight was overbooked, but the agents were VERY nice and helpful and actually rebooked us on a flight directly to CDMX (which is where we were trying to go in the first place) and gave us a meal voucher for the airport and a flight voucher - so we were quite happy. The flight was not long and we came prepared with our own bottled water etc so it was not a big deal
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8.0
The worst thing is the line to check in. I printed my boarding pass and I still waiting 45 just to drop off my checked bag.
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10.0
Everything was so easy - park on US side and just walk across bridge - flight was on time leaving and got in early both ways. Getting back into US was breeze
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2.0
Bad customer service
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2.0
Staff needs to provide more positive and welcoming environment. Customers are looking for support throughout the flight and unfortunately, this was not the case. Moreover, I believe that water must be provided, I know that we have to pay for everything else but at least water can be an exception.
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9.6
Our original flight was overbooked, but the agents were VERY nice and helpful and actually rebooked us on a flight directly to CDMX (which is where we were trying to go in the first place) and gave us a meal voucher for the airport and a flight voucher - so we were quite happy. The flight was not long and we came prepared with our own bottled water etc so it was not a big deal
review from
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8.0
The worst thing is the line to check in. I printed my boarding pass and I still waiting 45 just to drop off my checked bag.
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10.0
Everything was so easy - park on US side and just walk across bridge - flight was on time leaving and got in early both ways. Getting back into US was breeze
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3.6
The flight was smooth The flight left one hour after it was suppose to, there was no announcement about what was going on or why the delay. Service wasn't that good and having to pay for every little thing is a pain.
review from
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4.0
The stewards in the plane seamed angry and not speaking Spanish you are on your own.... and 5 hrs and nothing.. no tv no snacks not even water offered.... very sad.... was on a 1 hr flight on interjet and was offer sooo many things for free... I will not be using volaris again...... Just felt like I should not be there
review from
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2.0
Me gustaria que sean mas profecionales y respeten ustedes mismos su politica ,,para que todo salga bien en cada viaje y salgan a tiempo siempre ,o tengan otro avion disponible para cual quier emergencia Siempre buscan excusas para quedar mal con el pasajero ,,si no llega tarde el avion y nos deja el otro cuando uno ase transferencia ,,salen con que el boleto esta vendido y uno sale perdiendo porque tiene uno que pagar mas o comprar otro boleto
review from
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2.0
I was not allowed to make changes even though not even 24 hours had passed since the booking. Change would cost more than flight cost.
review from
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3.0
I honestly only liked the flight to Mexico, check in gave us emergency exit seats, and the plane was not full. I arrived to the airport at 9:30am, I waited in the check in line for over an hour and 30 minutes. Until the time was 11:10. That's when they started pulling people that were flying to LA(flight 918) out of the line to check them in so they could board. I didn't like the fact that once we boarded the plane, we sat for 40 minutes. Not moving at all. The entire flight was bumpy, although not the pilots fault. Very uncomfortable. We were skipped for no reason when the flight crew was handing out the customs paper. Then we were also skipped when they were handing out the drinks and food(which isn't free anymore). Not even water was free
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2.0
Bad customer service
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2.0
Staff needs to provide more positive and welcoming environment. Customers are looking for support throughout the flight and unfortunately, this was not the case. Moreover, I believe that water must be provided, I know that we have to pay for everything else but at least water can be an exception.
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