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The staff was exceptionally friendly and spoke English fluently. The hotel went the extra mile with a welcome package of bottle of local wine, fresh fruits and muffin. The restaurant dinner buffet was superb. The spa seervices seemed disconnected from the hotel proper and it was difficult to find out information about them as well as about other related activities going on in the area.
Position was excellent across pedestrian bridge into town centre. Has sanatorium facilities in the building for those who enjoy such things. Not really geared to passing trade. Car parking is sufficiently far to get soaked in the rain. Charges for internet are outrageous.
Hotel parking space limited. Access to public parking a short walk away.
Excellent location, nicest area of Bad Neuenahr Friendliness of the staff, very helpfull and knowledgable Breakfast buffet Warm pool, excellent for relaxation after a bike tour along the Ahr Definitely not a 5 star room and bathroom, outdated with obvious signs of wear, lack of basic amenities you would expect from a 5 star hotel Small and hot room
Lovely town and surrounding area and helpfull staff geared up for the older clientele
Its a beautiful building and the spa is wonderful The rooms are small and out dated. More like a 2 star not a 5 star
Please write at least 15 words
The location of the hotel is great - near Bonn and Ahr wine area. Close connection to the Spa is convenient. We do appreciate the lovely breakfast of the hotel. We didn't remember to order specially non smoking room (hardly ever nowadays you will get the room / the whole floor smelling tobacco in this grade of hotel) and the smell was recognisable. The hotel is a bit pricey for staying overnight. For elderly persons the hotel would be a perfect match with a lot of arranged programme with the nice price.
Good welcome; comfortable and very clean room. Staff very helpful. Breakfast good. Airco quiet. Wonderful location and views. Hotel follows the landscape and is unobtrusive and well thought-out (even though you have to get used to the layout).
friendley staff and fantastic food
a pleasant and wonderful atmosphere. everything was fine.
All excellent. Staff all very friendly and did their very best to understand our requirements (in English) and do what they can. Bar Man very good and service excellent. Nice touches with the baby (wont spoil the surprises!!)
Location was excellent and great variety for breakfast.
The location was such as to be able to walk into the town without any problem but not too close to any noisy distractions or busy areas. A great mix of Restaurants are within easy walking distance if you don't eat at the Hotel. The staff are excellently well presented and very helpful, the breakfast is good and leisure facilities are ready on site straight away.The secure undercover parking is also a very welcome asset.
easy parking, good breakfast, friendly staff, nice quit room, easy access to nature but also to highway
Excellent quality of room.
Very plush and comfortable Staff were disinterested to learn that one of my party (my brother-in-law) had recently died and wouldn't be joining us. Their response: "You can't have a refund"! Also, we found it impossible to reserve a table for our evening meal. We tried for three nights and couldn't succeed.
Location near the center of town. Staff did have some knowledge of English, although the patrons are almost all Germans. No.
friendly staff, good kitchen, good breakfast a little difficult parking
Not speaking German, I found the hotel owners and staff considerate, patient, and somewhat conversant in English, giving me little difficulty in my associations with them. My room was lovely with a stunning view of the town and the grape-vined covered hillsides. Services were exceptional for the price and superior to those comparable to hotels I have frequented in other countries. As I needed to leave very early on my last day, the hotel owner, just beginning her day, stopped what she was doing and provided a light breakfast for me. That was much appreciated. The only shortfall for me personally was the lack of complimentary wifi. I was unable to use my phone for the internet because their wifi service was only by subscription. (They did let me send an email on their office computer - that was nice). But as far as my further ability to communicate by phone or internet, they said I would have to subscribe to TMobile. Even if I had wanted to do that, I couldn't access the Internet to do so! I would suggest that complimentary wifi be part of the services provided to guests. It's become a standard in the modern world and business travelers expect it. As everything else was impeccably presented, this was acutely lacking and frustrating.
We loved the position of the hotel and the view from our room. We wish there was information leaflets about your hotel facilities available in English. We came to attend the GregoR Lersch floristry demonstration and chose your hotel because your website had booking details in English but there was no information available in English at your hotel. I know that other florists from England would be encouraged to stay at your hotel if more English information was available. A lot of English florists attend the Gregor Lersch event each year.
The friendliness of the staff, the clean swimming pool, the breakfast buffet the average age of the guests was a bit high
Smiling faces of the hotel owners and the staff. very good dinner. Probably a little bit bigger room and looking to the river.
Friendly staff. However, the room had no minibar Yes. My room had no minibar- No good
it is a very friendly, family-owned, old world hotel within a short walk of the center of the town. excellent restaurants nearby.
Great friendly staff. Lovely pool and grounds. Good food. Excellent value for money. Family run feeling. Yummy breakfast with lots of choice. Pretty views, rooms were comfortable and had extra touches like slippers and fluffy bathrobes, bowl of fresh fruit, etc No.
Every one of hotel people is wonderful. I felt they looked pleased to serve us a nice service. Nice people, their fine foods & wine without exaggeration and spa reluxed and comforted me very much. nothing!
Location from the Hotel ist fine nearby City and The Room very Quiet.
all round good experience parking was near by but this was known in advance
Restaurant, the food was excellent! also a good breakfast buffet. Staff very helpfull
Quite, friendly, comfortable, central to our travels Parking
excellent service , good quality for the money no
Restaurant very good with excellent service. Room was rather small with a poor layout. It was however clean and comfortable
Friendly staff. Very comforable beds. Room was a little on the small side and traffic was only a matter of a few feet from the window.
peace & quiet no information in English & limited breakfast range
The very friendly staff and excellent location of hotel The breakfast was to expensive
There were only 2 twin rooms, the other 2 were doubles, and people had to share beds - not good
Location of the hotel is great. There is plenty of room for everyone. Bar is very cosy. Egg waiter only there on the weekends although you could still ask for eggs cooked any way you wished.
Friendly, helpfull,and Clean
Small hotel in the middle of Ahr River wine area.
The hotel staff was very friendly. Nothing
Extremely Clean Hotel, Friendly staff, great breakfast, good location for those arriving by train.
Room 12...excellent..spacious, big bathroom..not on the main road
closeness to the station, its simplicity, its a small cozy hotel can't remember anything now
Hotel was clean and charmingly decorated. Bathroom was large and included a whirlpool bath as well as a shower, and heated floors! The bathroom in the room was down a steep spiral staircase, which was hard on our senior knees, and middle of the night trips to the toilet.
frthe location is very good,the hotel is very clean and the staff is very friendly no
I found the hotel to be clean and tidy and the staff were polite and friendly. There was nothing to dislike about the whole experience
A breakfast with all you may want. No elevator in a tree floors building, stairs at the entrance, not wheelchair friendly, and a very very hard mattress, and the room was not soundproof from the inside, voices in the hall at two o clock in the night, and doors slamming.
The hotel is facing the Train Station.
1/ The proprietor: he was attentive and thoroughly helpful. 2/ Bathroom: recently re-furb'd - much appreciated. 3/ Breakfast: comprehensive selection, and very well presented indeed. We could not fault this hotel
Everything was perfect. Very friendly staff; Excellent accommodation.Fantastic location in the middle of the old city. Breakfast buffet with a lot of delicious foo.
The owner has something to teach all of the hotel proprietaires I have ever met about hospitality. He went out of his way to ensure that I had everything I needed and took advantage of his beloved region (which is beautiful). I liked the sort of honor system for drinks outside of hotel hours and his efforts to find what I like to eat. A little far from Bonn for business travel but worth the stay to get out of city hustle and bustle.
The staff were very friendly, the room clean and the breakfast generous. The hotel was situated just 200 yards from the centre of town but in a quiet location. In terms of decoration, the combination of old and modern didn't quite work.
Very nice couple runs this hotel. They were especially helpful to an english speaker who didn't know much german and explained how the nearby thermal bathes work and offered a jacket for my stay in case I got cold. There is also storage for bikes if you are on tour. The restaurant around the corner is also especially good.
Helpful staff and a good location with clean and well furnished rooms. Nothing to complain about.
Guy from bar should talk a little less loud and stop selling wine during breakfast
The owner and his wife were lovely. Informative about area, kind and happy to please. Would prefer to have new individual liquid soaps etc not large bottles that have been in use.
the aparthotel has a fine bathroom. It is clean and much space. No
Staff very friendly and helpful. I was able to order food late in the evening which was much appreciated.
The freindliness for the staff No.
friendly personal the wifi works in about 3 meters around the reception. This is a joke. They know about it but nothing has changed.
The hotel staff were wonderful and most helpfull. They went above and beyond what we expected. A kettle in the room would have been a welcom addition
The host was most gracious and helpful The hotel clean and very quite. The old wall city was beautiful to visit as were the hillside vineyards. (one of the few places in Germany to grow red wine grapes). The breakfast was tasty and filling. I was there for the German Grand Prix race at Nurburgring some 30 minute drive.
Staff were friendly and helpful, also spoke English. Hotel was near the lovely walled city/village area which was also covenient for dining out. Breakfast was lovely. Blinds instead of curtains for bedroom didn't keep out enough light.But this was not a severe critcism.
Its excellent location just outside old city walls of Ahrweiler, with easy walking access to bars/restaurants/cafes/shops; its proximity to the Red Wine Walking Trail and other beautiful walks; above all its comfort, cleanliness, and very friendly and helpful welcome. Can't think of anything at all that we didn't like.
Manager spoke excellent English and was very helpful.My room had a balcony with a beautiful view of the old, walled town. Breakfast was a high quality buffet.
Very friendly family run b and b,room a little basic but well located hotel.Internet not available in our room but accessible downstairs and we were to lucky get a parking space outside as only a few spaces.located right by one if the four medieval tower entrances to the lovely old town. No lift available and b and b located over three floors.
A very nice feel to the hotel, highly recomended
The owner, Iris and her family were fantastic and breakfast terrific! So welcoming.
Great staff and good breakfast. About 30 minutes from the Ring and a nice drive.
Excellent staff, condition of room, view. Cannot fault!
Welcoming and comfortable.
efficient, easy to find, no telephone in room and located on highway, literally, which made it difficult to pull out of because parking was limited. Key locks disallowed entry from outside which wasn't great with kids in room across hall.
cleanliness and friendly staff no
1-St and main is all hotel's staff.2-nd hot food.3-rd Location and region of location,
Owner very helpful when we had to get urgent repair to our car. Room very noisy indeed,could hardly sleep.
The room was excellent overlooking the river, the food was good too and the place was not expensive. Nothing
This is a tourist area but from the lack of written and limited spoken English the brits have yet to discover the region. This might put some people off but we seasoned travellers with ten words of german and a small German phrase book were able to cope very well.I thought the location wonderfull, the hotel charming, the staff friendly and the food very good. And there is good red wine in Germany! Ask for the Dornfelder. We will be back sometime. For some reaso Bob Dylan's song about the lonesome death of Hattie Carol kept running through my mind!
The room was clean and tidy with a view over the river. The food was exactly as expected and the staff were friendly and obliging. None
Very friendly and helpful staff. We arrived much later than intended but the hotel were still prepared to serve us a lovely meal.
frendly personal no
De owners (and cleaninglady) of this hotel are very kind and helpfull. This made a positive difference to us.
Very friendly staff, great room, central location, great breakfast Elevator was broken at the time
Comfortable & clean room, friendly staff, good breakfast, located in the center of town. I found the hotel was a bit hard to find, when you drive through the Telegrafenstrasse its located almost at the end. Look carefully at the signs to your right.
Very clean; very nice rooms; good breakfast; would stay here again and would recommend to others; definitely a ten.
Location, value for money, hospitality
Good location, very close to city termal water center,staff was very friendly
breakfast room nr. 20 was much too small and a lot of streetnoise
The restaurant of the hotel is excelent, the personal is kind, and the hotel has a very nice athmosphere. The price was pretty high, but probably because of the Anuga fair...
I liked the quiet location near the town centre and easy reach of the nurburgring also the excellent breakfasts no
We have stayed here three times and every time has been excellent. The breakfast is excellent as are the staff. We hope to be back again
Room was very modern and comfortable, and the breakfast was 11 out of 10 No english speaking staff
Spa visits, walking, trips to Rhine NO
good location and very friendly staff nein