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The staff was exceptionally friendly and spoke English fluently. The hotel went the extra mile with a welcome package of bottle of local wine, fresh fruits and muffin. The restaurant dinner buffet was superb. The spa seervices seemed disconnected from the hotel proper and it was difficult to find out information about them as well as about other related activities going on in the area.
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The location of the hotel is great - near Bonn and Ahr wine area. Close connection to the Spa is convenient. We do appreciate the lovely breakfast of the hotel. We didn't remember to order specially non smoking room (hardly ever nowadays you will get the room / the whole floor smelling tobacco in this grade of hotel) and the smell was recognisable. The hotel is a bit pricey for staying overnight. For elderly persons the hotel would be a perfect match with a lot of arranged programme with the nice price.
Lovely town and surrounding area and helpfull staff geared up for the older clientele
Position was excellent across pedestrian bridge into town centre. Has sanatorium facilities in the building for those who enjoy such things. Not really geared to passing trade. Car parking is sufficiently far to get soaked in the rain. Charges for internet are outrageous.
Excellent location, nicest area of Bad Neuenahr Friendliness of the staff, very helpfull and knowledgable Breakfast buffet Warm pool, excellent for relaxation after a bike tour along the Ahr Definitely not a 5 star room and bathroom, outdated with obvious signs of wear, lack of basic amenities you would expect from a 5 star hotel Small and hot room
Its a beautiful building and the spa is wonderful The rooms are small and out dated. More like a 2 star not a 5 star
Hotel parking space limited. Access to public parking a short walk away.
Not speaking German, I found the hotel owners and staff considerate, patient, and somewhat conversant in English, giving me little difficulty in my associations with them. My room was lovely with a stunning view of the town and the grape-vined covered hillsides. Services were exceptional for the price and superior to those comparable to hotels I have frequented in other countries. As I needed to leave very early on my last day, the hotel owner, just beginning her day, stopped what she was doing and provided a light breakfast for me. That was much appreciated. The only shortfall for me personally was the lack of complimentary wifi. I was unable to use my phone for the internet because their wifi service was only by subscription. (They did let me send an email on their office computer - that was nice). But as far as my further ability to communicate by phone or internet, they said I would have to subscribe to TMobile. Even if I had wanted to do that, I couldn't access the Internet to do so! I would suggest that complimentary wifi be part of the services provided to guests. It's become a standard in the modern world and business travelers expect it. As everything else was impeccably presented, this was acutely lacking and frustrating.
it is a very friendly, family-owned, old world hotel within a short walk of the center of the town. excellent restaurants nearby.
Friendly staff. However, the room had no minibar Yes. My room had no minibar- No good
Smiling faces of the hotel owners and the staff. very good dinner. Probably a little bit bigger room and looking to the river.
friendly staff, good kitchen, good breakfast a little difficult parking
We loved the position of the hotel and the view from our room. We wish there was information leaflets about your hotel facilities available in English. We came to attend the GregoR Lersch floristry demonstration and chose your hotel because your website had booking details in English but there was no information available in English at your hotel. I know that other florists from England would be encouraged to stay at your hotel if more English information was available. A lot of English florists attend the Gregor Lersch event each year.
Location near the center of town. Staff did have some knowledge of English, although the patrons are almost all Germans. No.
Every one of hotel people is wonderful. I felt they looked pleased to serve us a nice service. Nice people, their fine foods & wine without exaggeration and spa reluxed and comforted me very much. nothing!
The friendliness of the staff, the clean swimming pool, the breakfast buffet the average age of the guests was a bit high
Great friendly staff. Lovely pool and grounds. Good food. Excellent value for money. Family run feeling. Yummy breakfast with lots of choice. Pretty views, rooms were comfortable and had extra touches like slippers and fluffy bathrobes, bowl of fresh fruit, etc No.
All excellent. Staff all very friendly and did their very best to understand our requirements (in English) and do what they can. Bar Man very good and service excellent. Nice touches with the baby (wont spoil the surprises!!)
easy parking, good breakfast, friendly staff, nice quit room, easy access to nature but also to highway
friendley staff and fantastic food
Good welcome; comfortable and very clean room. Staff very helpful. Breakfast good. Airco quiet. Wonderful location and views. Hotel follows the landscape and is unobtrusive and well thought-out (even though you have to get used to the layout).
Very plush and comfortable Staff were disinterested to learn that one of my party (my brother-in-law) had recently died and wouldn't be joining us. Their response: "You can't have a refund"! Also, we found it impossible to reserve a table for our evening meal. We tried for three nights and couldn't succeed.
Excellent quality of room.
The location was such as to be able to walk into the town without any problem but not too close to any noisy distractions or busy areas. A great mix of Restaurants are within easy walking distance if you don't eat at the Hotel. The staff are excellently well presented and very helpful, the breakfast is good and leisure facilities are ready on site straight away.The secure undercover parking is also a very welcome asset.
a pleasant and wonderful atmosphere. everything was fine.
Location was excellent and great variety for breakfast.
all round good experience parking was near by but this was known in advance
Restaurant, the food was excellent! also a good breakfast buffet. Staff very helpfull
Location from the Hotel ist fine nearby City and The Room very Quiet.
excellent service , good quality for the money no
Quite, friendly, comfortable, central to our travels Parking
There were only 2 twin rooms, the other 2 were doubles, and people had to share beds - not good
The very friendly staff and excellent location of hotel The breakfast was to expensive
Restaurant very good with excellent service. Room was rather small with a poor layout. It was however clean and comfortable
Location of the hotel is great. There is plenty of room for everyone. Bar is very cosy. Egg waiter only there on the weekends although you could still ask for eggs cooked any way you wished.
Friendly, helpfull,and Clean
peace & quiet no information in English & limited breakfast range
Friendly staff. Very comforable beds. Room was a little on the small side and traffic was only a matter of a few feet from the window.
Hotel was clean and charmingly decorated. Bathroom was large and included a whirlpool bath as well as a shower, and heated floors! The bathroom in the room was down a steep spiral staircase, which was hard on our senior knees, and middle of the night trips to the toilet.
A breakfast with all you may want. No elevator in a tree floors building, stairs at the entrance, not wheelchair friendly, and a very very hard mattress, and the room was not soundproof from the inside, voices in the hall at two o clock in the night, and doors slamming.
The hotel is facing the Train Station.
closeness to the station, its simplicity, its a small cozy hotel can't remember anything now
Extremely Clean Hotel, Friendly staff, great breakfast, good location for those arriving by train.
Room 12...excellent..spacious, big bathroom..not on the main road
I found the hotel to be clean and tidy and the staff were polite and friendly. There was nothing to dislike about the whole experience
Small hotel in the middle of Ahr River wine area.
The hotel staff was very friendly. Nothing
frthe location is very good,the hotel is very clean and the staff is very friendly no
Helpful staff and a good location with clean and well furnished rooms. Nothing to complain about.
The owner has something to teach all of the hotel proprietaires I have ever met about hospitality. He went out of his way to ensure that I had everything I needed and took advantage of his beloved region (which is beautiful). I liked the sort of honor system for drinks outside of hotel hours and his efforts to find what I like to eat. A little far from Bonn for business travel but worth the stay to get out of city hustle and bustle.
The owner and his wife were lovely. Informative about area, kind and happy to please. Would prefer to have new individual liquid soaps etc not large bottles that have been in use.
Guy from bar should talk a little less loud and stop selling wine during breakfast
Very nice couple runs this hotel. They were especially helpful to an english speaker who didn't know much german and explained how the nearby thermal bathes work and offered a jacket for my stay in case I got cold. There is also storage for bikes if you are on tour. The restaurant around the corner is also especially good.
the aparthotel has a fine bathroom. It is clean and much space. No
The staff were very friendly, the room clean and the breakfast generous. The hotel was situated just 200 yards from the centre of town but in a quiet location. In terms of decoration, the combination of old and modern didn't quite work.
friendly personal the wifi works in about 3 meters around the reception. This is a joke. They know about it but nothing has changed.
Staff very friendly and helpful. I was able to order food late in the evening which was much appreciated.
The freindliness for the staff No.
Comfortable & clean room, friendly staff, good breakfast, located in the center of town. I found the hotel was a bit hard to find, when you drive through the Telegrafenstrasse its located almost at the end. Look carefully at the signs to your right.
De owners (and cleaninglady) of this hotel are very kind and helpfull. This made a positive difference to us.
Very friendly staff, great room, central location, great breakfast Elevator was broken at the time
Good location, very close to city termal water center,staff was very friendly
Location, value for money, hospitality
Very clean; very nice rooms; good breakfast; would stay here again and would recommend to others; definitely a ten.
I liked the quiet location near the town centre and easy reach of the nurburgring also the excellent breakfasts no
Room was very modern and comfortable, and the breakfast was 11 out of 10 No english speaking staff
We have stayed here three times and every time has been excellent. The breakfast is excellent as are the staff. We hope to be back again
The restaurant of the hotel is excelent, the personal is kind, and the hotel has a very nice athmosphere. The price was pretty high, but probably because of the Anuga fair...
Spa visits, walking, trips to Rhine NO
breakfast room nr. 20 was much too small and a lot of streetnoise
good location and very friendly staff nein