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Food is excellent!
Shuttle service was excellent. No breakfast included. No other restaurants in the area to dine at.
We picked the hotel close to the airport with a shuttle service. The shuttle service is extremely convenient. We were only staying for one night before flying out. The room smelled a bit. Everything appeared very clean however there was a lingering smell.
Close to the airport. Hotel shuttle links you to airport shuttle to get downtown and back. Room size was good. Pizza was undercooked (but the cheese on the pizza was fantastic).
The free 24/7 shuttle to and from the airport was very convinent The rooms were old and outdated, shower wasn't good, and bar staff were slow and ignorant
Great atmosphere and very modern Instant coffee in the room
Finding parking was difficult. Shower was either cold or scalding hot.
24 hour shuttle is great. The hotel bar and restaurant are fine, and the crowd is something out of Star Wars - incredibly mixed bag makes great people watching.
Paying for parking without previously knowing there was a charge. Bathroom was not as clean as I feel it shold have been.
Got early check-in. The shuttle goes quite frequently. And they have hypoallergenic pillows! Dry air in the room.
Shuttle driver could have been more specific with terminal information at Dublin airport. We walked much more than necessary and two of our party had difficulty with that.
We paid extra for the deluxe breakfast buffet, which turned out to be a depressing school cafeteria, complete with plastic trays still damp from the dishwasher. Not what we expected from the reviews.
Basic Hotel, would not deem it luxury
General athnosphere, good location. friendly staff Additional cost of breakfast. Breakfast not included in booking price. Breakfast was an additional Eur20.00 per person
Hotel was comfortable and staff were friendly and helpful at all times resolving a few difficulties I encountered. The bathroom fan came on continuosly during the night. I was transfered to another bedroom and hotel discounted bill by 40%.
The room was excellent.
No comment No comment
its location and the friendly staff also the breakfast buffet was excellent the bedrooms were very hot with no way of controling temperature
Cookie upon arrival. Staff tried to be helpful when we had to move rooms due to building noise from the fire escape which was next to our room. The gym was clean and well equipped. The hotel is in a process of refurbishment so only the 4th floor was in use during our stay. The hammering and drilling started at 8am on both days we stayed and despite moving rooms it was like being on a building site. The beds at the hotel were the hardest I have ever slept on, I have been very fortunate to have travelled all over the world with my job so have slept in many hotels but this bed ranked as one of the worst! We were in room 400 (on the 4th floor) which was the furthest room from the elevator. Annoyingly it was too far for the wifi to stretch so we were forced to sit in the lobby to get online. Overall our stay was very disappointing and we won't return to this hotel in future.
The room was clean and had all I needed. I liked having the facility to make tea and coffee in the room. The staff were friendly and helpful.
no critical remarks, indeed
The room service staff very really nice and friendly and efficient. The bathroom was not particularly clean upon arrival. Also, the reception staff were not very motivated or friendly.
It was a gorgeous hotel - the breakfast was a bit pricey but it was lovely
1st they are SO ACCOMODATING. Thanks to guest services, concierge DENNIS :-0 and the crew plus the front door attendants, managers, housekeeping are all amazing. Guest Service Rep came to greet us and had the goats milk avail for my daughter. In the USA we can only purchase at select store and did not realize it was more common to have in Dublin. We have made Dublin-the Shelbourne as our #1 headquarters. The quality of our stay, the fact they have vetted services for a nanny, great food, amazing polite service from all departments simply speaks volumes. Mr. Hanley and his staff at this fine establishment continue to amaze me. I really appreciate the peace of mind they bring to me and my little 1 and 2 year old children each visit. We surely feel special and love the amazing spacious rooms. THANK YOU ALL!! See you again next year. I have only positive things to communicate. They can keep up the great work. Great food options, great concierge, guest services, housekeeping, food services.....blessings to you all!
The hotel is grand and no detail is overlooked. The breakfast was superb but still talking of the impeccable service. A perfect 10 all around.
Nothing. I have stayed in better b&bs!!!
The staff was incredibly accommodating and pleasant.
Excellent staff . relaxing atmosphere. Superior service Breakfast at €29(orange juice and cereal) for a 12 yr old is way too pricey!
the feeling of luxury, excellent service from all of the staff, reception staff were very professional as were porters bar prices are a little on the high side.. Thats dublin i suppose
When I arrived at 10AM, there was no room ready (understandable), but when I returned in the afternoon, I was shown to a room with a worker working on scaffolding directly outside my window. The second room was fine, but I was disappointed that the clerk had initially no problem assuming he could leave us in a room where we could all wave to a worker!
Breakfast was insanely good, the best part of our stay.
Location is perfect but a bit overpriced for what you get. Room was a nice size and staff was very friendly. I think it is better without kids. Overpriced a bit for what you get. Had to call to have room made up after being out from 9:30-3:0 during the day... I guess someone just forgot.
excellent service, excellent staff, luxurious room - Fantastic hotel.
Lovely staff, very beautiful building. There was no complimentary water or tea/coffee making facilities in the room which was very annoying. We have to queue to get into the restaurant for breakfast - first time I've ever had to queue in a hotel for breakfast and did not expect this from a 5 * hotel.
The hotel was absolutely beautiful! Great Staff and so affordable. I am a student traveling and this hotel was awesome and I have pretty high standards :) It was a slight bus ride to the center of town but that was only a pound or so it wasnt that hard at all
Location and standard of room Breakfast was very poor standard and selection - Irish Breakfast at €12
it was easily accessable from city one person in restaurant was quite rude to myself and another lady while getting a table for breakfast
Rooms were standard. Towels in bathroom were grey from over washing instead of white.
Bar area,nice ambience,relaxing
we requested lowest floor possible and were placed on the ground floor which was excellent. ease of parking below the hotel.good breakfast. our only problems were at breakfast. 1) limited selection of juice. I prefer tomato and only apple/orange offered. 2) the self service toast machine caused a bottleneck.
located close to where I had business. Breakfast not included, €11.00 for a continental breakfast is too much, also I wanted a couple of poached eggs but was told I had to go to another restaurant in the hotel for these as the one I was in did not do hot food!
Very helpful staff.very clean and comfortable.Nice relaxing atmosphere.Excellent food.
The room was spacious and clean.The food served in the bar was excellent and the bar staff were very friendly. The staff at the front desk were not helpful (I tried to get directions to get out of the city and they were most unhelpful and quite rude). The room was nice and spacious, but the extra bedding provided as part of the 'family room' was of very poor standard and very unconfortable. If you stay in this hotel do not accept room 127, it's just beside a can/water machine and main entrance to rooms and it was terribly loud up until 3 or 4 am. Perhaps our experience would have been different if we happened to be in a different room.
location to RDS
Extremely helpful staff, beautiful venue. A bit pricey, but the full service and excellent rooms justify the price if you're looking for a luxurious stay.
Pleasant environment, very nice location, friendly staff and spacious clean and luxurious room. The bed was too soft and streetnoise from nightlife
Location was excellent
Hotel is very difficult when parking
The location couldn't be more central. It's luxury accommodation with top class food and service and all the extras you could imagine Not enough power points/sockets in the room for a modern tech age. The AC unit had mold on it
Staff were very attentive in all areas reception, restaurant, etc
Breakfast was wonderful Staff (especially Tommy on front desk) were very helpful Location Handicap room, which was not suited for others with low and very small sink. Shower type assured water to go over the floor.
The central position of the hotel and also the overall excellent quality made for a very good short break.
The staff were fantastic and the location perfect for some city shopping and exlporing the city The quality of room service food to cost was not the best
Great location, very pleasant staff, spacious room (especially by European standards). Very nice hotel. Nitpick: bathroom could have used a little updating.
Efficiency and friendliness of the staff; well-appointed, comfortable, clean room.
the location and the rooms and the speed of check in nothing
concierge recommendations great breakfast Very small room with minimal closet space and walking space and a step down to get to the bathroom Had larger room for less money on my 5 previous stays here
I like this Hotel and stay there often.
It's in a great location! Staff was very pleasant. Not applicable
Location Food and drink prices
Decor and quality of room. Main reception was a bit officious when we first arrived. We had been delayed due to weather problems and I didnt think we got sufficient attention due to the fact it was late evening.
We enjoyed our two night stay here so much we actually came back for a third night. This hotel is ideally located for touring around Dublin. We took a bus from the airport straight to the hotel, the tour bus lines leave from ten yards down the sidewalk and taxis line up right across the street. You are right across from the historic post office and the temple bar district is a 6 euro taxi ride away. The rooms are clean and the bed was comfortable. If we go back to Dublin we would definitely stay here again. This hotel is situated right in the city so don't expect a view.
central location poor dining in facilities
I loved the rooms, very pretty. The staff were all very accommodating and friendly. The attached restaurant was also excellent. The price of breakfast was too much for what was offered.
Location was good. Bar & Restaurant were all very good although expensive - where isn't in Dublin?! Bed, although double, was a bit small and uncomfortable. Air conditioning in room did not work properly (room was freezing though we did not complain) as did guest services on the TV for one whole day so it was hard to find any information as that was where the hotel directory is.
The front desk staff were very efficient and friendly all during our stay, from check-in, having a 4 pm tea with a group of 12, and at check-out. The staff in the bar were outstanding in their cooperation to assist in setting aside and preparing a place for our afternoon group tea. Wonderful Irish friendliness.
The location of the hotel was perfect. Within walking distance to all central attractions in Dublin. The worst thing was on entering and leaving via the front enterance there was an awful smell of smoke and several people stood on the front steps smoking. Off putting.
The central location of the hotel and car parking facilities and friendliness of the staff Slight confusement getting from the carpark into the hotel
Convenient locatoin and overall appearance of the hotel/room. Small room but manageable.
The room was by most standards extremely quiet, and the gardens provide a splendid setting.
Had lovely food and wine in bar! Staff very friendly! We asked for 3 separate beds but I had to sleep on a roll in which would fit. Child and the mattress was poor quality!
From room service to front desk staff, all were very welcoming and helpful. The hotel needs a bit of updating (carpets, draperies, furniture but other than that, it was a good stay.
I liked the actual building and relaxing bar areas I didn't think it was five star standard
The hotel was lovely and the staff were really friendly. Would love to stay again. We arrived late around 9 so the restaurant was fully book which was fine as the girl at receiption told us that the bar were serving a substancial menu, we were delight as we were straving but when we went to the bar all they were serving soup and salads had we know this we would have got room service as it had such a variety.
Shower door in 302 had mold but less than the door frame. The furnishings and furniture may be better Scandinavian (cleaner) than Old English - hiding the dirt and dust.
Very comfortable beds, and climate control. Warm, obliging staff who responded quickly to all requests. Good parking, free internet access, very good breakfast and easy access to public transport with quite a few bus routes. Room service was prompt and very good. Could not find a bad point to say about this hotel
Convenient to Dublin and the accomodations were very nice for the money.
The welcome and the comfortable surroundings, the nice breakfast and the helpful staff. I noticed that the window in my room was very draughty - it was a windy night and there was a definite breeze blowing in. I imagine you would save money on your heating costs if you addressed it - room 207.
The hotel was beautiful and the staff were very friendly and helpful. The only problem was that the room was a bit dusty and for it to sleep 3 people the needs to be more towels and tea items to facilitate as we had to contact reception. N/A
Grand setting with fantastic gardens. The rooms smelt of smoke, even though I had a no smoking room. Which had recent cigarette burns to the curtains. Bathroom not quite up to standard (the shower was designed for short people, not even shorter!)
Able to accommodate early check in request, friendly staff Tv didn't work, took 3 attempts to resolve lounge facilities were able to be booked by non-residents meaning it was very difficult to find a suitable table or seat. I was informed by the hotel that they never booked more than 50% of the sofas, this was not the case as one stage all had reserved signs on them
We loved the room, the views, the quiet, the location. Close to the train station.The bed was so comfy! Also right near the landmark pub Nancy's Hand. The room design is outstanding! The bathroom was huge! We loved it here. There had a been some flooding from outside and it went into the hotel lobby on the day we arrived and it smelled horrible it was most likely sewer water. he smell only affected the area by the front door and the smell was gone by the time we left two days later. The hotel had professionals cleaners working on it as fast as possible. We would stay here again. The flooding was not there fault.
Lighting was bad for putting on makeup
Breakfast was great Very clean Beautiful rooms The water pressure was really low, everything took several flushes. The surrounding area is great location wise, but at night it seems a bit rough. The hotel is very safe.
Location,breakfast,bedroom was nice size
Staff was helpful and excellent. Rooms were very clean. Accommodations were up to date. Triple room was somewhat cramped.
The breakfast buffet was great with lots of options. The room was large and comfortable. The hotel is within walking distance to all of the sights, but is about a 10 minute walk (depending on how fast you walk). We love to walk so the location was fine for us, but it felt far after a night in Temple Bar.
Friendly and accommodating staff. Comfortable room with a very nice view onto the front garden. Breakfast extravaganza. Very convenient to all Dublin attractions. We loved it. Highly recommend.
It's location was a prime factor in our decision. Phoenix Park was very close by, as was Guinness and The Old Jamison Distillery. Right near the train station and tram stop so access the further parts of thecity and country were 5 minutes away. We'd stay there again.
There was confusion too how many people we had in our party and had to pay an extra 30 euros and it took an extra long time to clear up the confusion after a long day of travel.
Hotel is an excellent choice when visiting Dublin. It has excellent service, very clean, and good restaurant. Although it is not close to where most of the nightlife is there is an excellent local pub 2 blocks away and it is located on the local Luas light rail line which provides quick access to most of Dublin's tourist attractions. Slightly removed from what they call City Center
By the train station There was no plugs for hair tools and phone charging
it was so central
The staff and customer service was superb.We had a problem with our room and it was sorted instantly with complimentary wine and chocs, etc Try to avoid a room on the sixth floor as there is some noise from the ventilation/heating systems on the roof in the rooms
Can't beat the excellent location on St. Stephen's Green and Grafton Street. Staff is very professional and efficient. Rooms are nicely appointed, if a little small for two adults. Breakfast was excellent with great and friendly service. Would definitely stay here again and will recommend to my friends. Rooms are small and awkward space for two adults.
The location was great and the staff was very nice. For $385 per night the room was small, the bathrooms were quirky and bfast should be included...
Location was great, just off the main street (Grafton). Shower pressure was amazing. Staff very attentive. Rooms are smallish when compared to the Fitzwilliam in Belfast. This might be the average room size for this type of room in Dublin.
we loved our bedroom,good size and beautiful decor;also it was warm and quiet and comfortable When sitting in the restaurant there was quite a breeze coming up from the lobby and we felt cold
The bed was perhaps the most comfortable hotel bed I have ever slept on. In the evening, I had a bath and the water was not as hot as I would have liked for a bath.
Great location. Comfortable. Great staff.
The location and the staff were excellent. The stereo does not work with current I-Pods.
This hotel is in a terrific Dublin location. Everything is convenient from St Stephen's Green. The hotel is luxurious and well-appointed with many nice details. I did not eat there, so cannot speak to the restaurant side of the deal. The rooms are a little small but nicely finished and the heated bathroom floor and loaner umbrellas were fabulous touches. I was amazed that the room is small - on a par with a London hotel perhaps of similar class. The only quibble I noticed was the quality of the built-in closet in my room. The doors were of poor quality material and didn't quite close accurately on their hinges. A small gripe for an otherwise thoroughly enjoyable stay.
Nice room and bathroom, excellent location, friendly staff, efficient bussiness center Too small double-bed for a five stars hotel, overpriced breakfast
Friendly staff and peace and quiet
Excellent staff service Andy he hotel and restaurant. Rooms very clean and comfortable
location internet speed staff expensive
The hotel was perfect for a short city break as it is so central. The breakfast is spectacular and the staff were so friendly. The beds in the rooms are some of the best ever as they are so comfy and have beautiful white linen on them.
The pillows! The bed was very comfortable and provided a good night's sleep. Whilst the hotel is very nice, I think that it is over-priced.
The location was pretty good. The room was clean. The entrance and lobby were dirty and dated. The staff didn't seem to care at all.
cosy room, good location and helpfull staff beverage and food costs
The staff were friendly and most helpful.The hotel was quiet, and it took me just a few minutes to reach a lovely Park, and St Stephen's Green. Also, the food was delicious.
the bed very poor selection of food, service had drop from my last stay
Staff and location House keeping was poor. Mini bar was not restocked. I had a shower before going out for the evening, the towles were not changed. Never experienced that in any other hotel .
Great hotel! The staff was very friendly and helpful, polite, and engaging. I particularly liked how they helped direct us around Dublin to the places we wanted to visit. Excellent service! Nothing!
Great location...we walked everywhere. Restaurant was expensive and not great, plus breakfast was not included. Comfortable, clean rooms. The restaurant was expensive. Breakfast was not included in the room rate.
I liked the general quietness and the sense of privacy in the hotel. I also liked the staff who were very helpful and welcoming.
Its convience. One reception staff, even though he was very helpful and polite was wearing heavy jewelry, a dirty friendship bracelet and shirt collar buttons not closed, he just did not look the part, not professional looking, I wondered what did visitors to our country think of it. Also no Irish whole meal soda bread at breakfast only bakery yeast bread, (not the same thing) Tinned fruit was so disappointing with so much fresh fruit available, yes there was a bowl of whole fresh fruit, but some chopped up would be so much nicer. Also,suggestion, Clonakilty black & white puddings are the best, you should try them.
Comfortable walking distance from the city centre, very clean and spacious rooms. We didn't try the swimming pool thanks to the very good weather in Dublin during our stay! Very good breakfast.
The staff were friendly and helpful. The room was superb I thought it was a little expensive given economic climate and time of year.
Ease of Check in, staff were very helpful. Very good location
I liked that it was very close to the business area, and you could walk to Temple Bar, within 15 minutes. The hotel staff is very kind. It was a little bit old fashion for a tech district. My room had a bathroom for disabled people and it was a little bit uncomfortable. Not sure if it was because of the room availability. Don´t call a taxi from the hotel, it takes forever. We waited for 30 min and ended up booking a MyTaxi last minute, since we were going to be late and we had no clue on how longer we had to wait.
very modern and plenty of comfortable seating areas all over the hotel building work around the hotel but it did not spoil our stay
Close to temple bar and a comfortable stay
I liked the rooms and workout facilities and the staff were very helpful answering any questions.
The Friendly staff and the Hotel Location
The bar was welcoming, the staff were very informative and a nice atmosphere in the hotel No signage for the toilets adjoining the bar and alot of people were asking the whereabouts of the toilets
The staff are very friendly. Good location for shopping and the O2. The fire alarm went off at 9am!!
Very convenient location. Bright and spacious Had one disappointing food experience, but it was dealt with in a most professional manner by the manager
The hotel is perfect in everyway. Fabulous central location. Staff very helpful and friendly. the Mint bar and staff was great. Can't wait to return.
The location is perfect and the exercise room is terrific with lots of options available on a nice array of equipment. Staff are friendly and the rooms comfortable & spacious. They also had our room ready when we arrived at 7:00 AM! Very nice for the weary traveler. Overall it's a classy, comfortable and nice experience. Our room was located on an alley side of the hotel but near O'Connell St. so we had no view at all and noise from buses and vehicles in the morning.
The quality of the room was excellent The in-room dining was not quite what I expected from the menu
the staff, very very nice an helpful i liked everything
The location The receptionist.
Pure luxury of rooms, friendly and efficient staff, really relaxing experience, can't wait to go back!
easy access to grafton st poor choice menu for vegetarians
We stay at hotels regularly in Dublin and were pleasantly surprised to find such delightful staff, lovely room and excellent service. I didn't realise the Atrium existed, a great place to meet friends either for lunch or an early evening drink.
Friendly staff. Clean rooms.
Location was ideal for tourists, gym was adequate and 24 hours, staff was friendly Rooms were cramped and needed more cleaning detail attention (slight mold in grout of shower), smaller bedsizes in rooms should be more clearly advertised when booking.
great comfort, great staff room a bit small
Ate in the bar. They put on MNS on SS1 so saw the Leicester v Chelsea game too
The location - opposite the Point (O2 concert venue) and Dublin Wheel with the LUAS (tram) in to town at the door. Ample car parking (at discounted rate of €14 for 24 hours). The service was excellent and the food was generous and of good quality. Lovely "design" room with balcony. I had no complaints during my stay but if someone wanted to spend a nigh out in town they would have to get a taxi back once the trams finish - too far to walk.
Very comfortable bedrooms. Also, they seem to have got the heating level just write in the bedrooms, and public areas. Nothing
As a fairly frequent traveler, this was one of the nicest hotels I've stayed in. Spotless, classy, the staff was friendly and helpful. Beautiful hotel inside. My room was also one of the quietest I've experienced. Just an all around great hotel. The only thing I didn't like was the area. Close to the airport, but not exactly the safest place to be during late day/early evening (as told to me by a policeman when I had gotten a bit lost returning to my hotel from downtown and was checking to see if I was heading in the correct direction). Plus, the distance from downtown is a bit of a stretch if you don't have a car. However, the LUAS (tram system) is right outside the door, so that was partly my fault as I had not reviewed the transportation system prior to my trip.
This hotel is brilliant. The staff are all really helpful & welcoming. The facilities are grwat & the rooms are amazingly sleek & spotless. Nothing
Beautiful hotel and very modern and clean. The shower was wonderful! After oversleeping I missed out on the breakfast I had prepaid and the hotel would not refund me for it.
Just getting to this hotel caused us problems...no signs...no indication of where to park....very badly laid out arrival. Having returned late to the hotel we were hungry so after being told in the bar that food was about to stop (10.50pm) we decided to room order.....for 2 toasted sandwiches and 2 fries we were charged €34.....very overpriced!! as it arrived nearly 25min later and was cold!!
Rooms were lovely - staff very friendly & free wifi was appreciated Had two meals - I wasn't impressed with either but the steak my friend had was lovely!
Everyone was so helpful. The facilities are the best. The restaurant was wonderful. We loved absolutely everything !!!!! we hope to return one day.
Amazing, hands down the best hotel experience I've ever had. World class staff, facilities and rooms.
relaxed, comfortable, luxurious and calm n/a
Extremely courteous and helpful staff, without exception
How relaxed one could be in the hotel and how easly one could stay there a whole weekend without leaving the hotel.
The staff were without exception incredibly cheerful and helpful. The breakfast was wonderful
The level of comfort and luxury of this hotel is amazing! The staff never stops to make an effort to make your stay as we said "Totally awesome!!" Nothing, it is a truly amazing hotel.
It felt like a 5star experience.
The service and the convenience to the City The only point I would make is that our room had a musty smell which we put down to a previous occupant being a smoker.
The service was superb. The surroundings and the quality of the room was amazing. Coffee in the lounge with an open fire was a highlight. The airconditioning/heating was unable to be adjusted and the room was too hot. The bed was a little hard.
Hotel staff very pleasant and helpful. Room very comfortable and restaurant food lovely.
Location was perfect-close to everything, Well appointed room with all amenities well thought out. Staff was very friendly. Sound proof windows. Very spacious.and clean. The breakfast was excellent. The bathroom door was glass and only part was frosted which was a bit strange.
The James Joyce Suite was beautiful, so well appointed and comfortable. Very pleasant and professional staff. All-day breakfast was very nice. So central for anything in Dublin City. Highly recommended . Very high standards overall and good value for your money. No, it does give what the profile says.
big and clean rooms, good location. Very limited hot water in wash basin. The rooms are located near the night club so it's noisy during the night.
Excellent location, lovely suite. Really comfortable bed. Perfect
The hotel room had been well renovated and was very comfortable and accessible. I would have like cooling options like air conditioning or a fan and a few hair products.
the room was clean and pleasant. The hotel was hard to get to, gated doors etc. This hotel was also above a sex shop and managed by its workers. There was no one around to seek help. This should not be classified as a 5 star hotel. This is just a clean apartment with sex dvds available.
Being in Temple Bar, noise on street till 4... Not really a hotel, just 4 suites.. And Shower not working.. Not good enough at that money!
Room was fab... Amazing!! Oscar Wild Suite! Complimentary wine, biscults, chocolate & the regular tea/coffee making facilities! Very central. No staff there at any time (No foyer) - this did suit us but I could see how others might find it irritating if they needed assistance etc!
The W.B.Yeats Suite was beautiful and very well decorated, it was luxury home from home. The Wifi was fast and free. Very good value and superb location in the Centre of Dublin City. Sound proof windows work well also.All day breakfast was excellent . Highly recommended
Excellent location.. brilliant interiors.. Friendly staff.. Lovely facilities..
The incredible service and Staff Hospitality. All the staff we cam in to contact with were exceptional and made our stay a memorable occasion. Nothing
Rooms were huge, staff was totally on point, the indoor pool was an unexpected benefit. Bar is busy most times, it's fun to hang out at the hotel. Location isn't ideal for tourists. It's a 30-45 walk from most major destinations, and cabs are pricey. Otherwise, stay was perfect.
I was impressed with main reception who checked with the other person I was travelling with prior to letting me into my room.He was courteous and professional and it was very reassuring that you pay this level of attention to detail.I had just come from a paintballing session in Cork and was looking a bit worse for wear :-).Staff were very welcoming.
Wonderful service and beautiful decor. Lovely to be upgraded on arrival as well. Really enjoyed my very relaxing breakfast.
staff where very accommodating, always willing to help. Facilities where excellent, location was ideal.
Outstanding customer service, spacious well appointed but not pretentious interiors The swimming pool is too small and the bath in the rooms is too short.
Room very big, clean, quiet. Nice location Staff were all very nice, but seemed like they needed training, particularly in the restaurant. Often no one attending the lobby, at check in, or concierge. On check out, no-one asked how was the stay, and not even to-go coffee available (which is almost standard expectation these days, even in lower quality hotels). Tried calling room service & was told they would call me back, after 10 mins I called them back to say don't bother. Breakfast is really expensive, supposed to start at 7am .. I wanted an omlette ... Was told by waitress that I needed "to ask the omlette guy" at the buffet , he didn't show up til 720am. I asked him if I could have toast with the omlette, he said "you need to ask the waitress" ... It was more Fawlty Towers than Four Seasons
I loved the room...it was large and comfy and so clean...and beautiful! The hotel is very fanciful, like a persian dream meets I dream of genie...wonderful to experience...the restaurant is amazing for dinner and breakfast...just a gourmet delight! I wasn't sure at first about the location, but believe, after sight seeing and shopping, the quiet street in the quiet neighborhood is a blessing!
Location Room a little cluttered with furniture, lighting very dull in room
The surroundings and facilities had a real luxurious feel about them which made the stay special We did have a problem with a smell from the air conditioning. As soon as this was pointed out the staff resolved the issue promply and extremely couteously.
the hotel and bar area was first class, very lovely ambience our room was tatty, paint peeling off the bathroom ceiling and dirty marks in the rest of the room, it was a real disappointment for an hotel of this standard
Great service, cool bar.
Really liked this hotel's retro, cool n' cosy factor. Loved the quirky decor, modern but warm, attention to the minutest of detail, even the receptionist uniform black with red sash @ the hip, open a year yet still feels fresh & new. Location-wise city centre within walking distance & RDS the same, handy for us as we had a concert the night of our stay. Breakfast overpriced. Otherwise no complaints.
This hip and edgy boutique hotel makes a boldly stylized statement with its' seemingly "Beetlejuice" inspired modernistic decor (that may not be for everyone), but we found it warm and welcoming. The staff was exceptionally personable and accommodating and went out of their way to make certain we were comfortable. The 3 or 4 story Georgian inspired townhouse row is in a quiet neighborhood that's close enough to most attractions yet not too off the beaten path.
I liked the opulent furnishings and quiet areas available within i thought the room was quite small and the ensuite did not have sufficient room for toiletries
The bed is incredibly comfortable and the room was stylishly decorated. The shower was great and the smellies provided were top-quality. Staff were very friendly and chatty. It's very hard to justify paying the expensive price now that value for money can be obtained elsewhere. However if you are treating yourself it is definitely worth it!
Everyone was very helpful
Good price for location, close to city centre, helpful and friendly staff
English: If you like hotels in the heart of the city, in big busy noise street, this is a good locations hotel. Is a 2 star hotel not 4. The room is small, smells like cigarettes and has a bad heater. There's noting of luxury is the room. It's not worth the value.
The location is fantastic, very close to everything because it was just off O'Connell St. No.
3rd floor outlook on to market traders yard was disgusting.we actually saw traders urinating a few times.this should be looked at by the management.
The room was very clean, spacious and comfortable. Breakfeast very goog.
location.. good to get anywhere!
Location Only one large towel and one face towel were placed in the room
Location was great. Despite the construction things were quiet but it was just a few minutes walk to all the key areas of city-center Dublin. The staff were courteous and very helpful in setting up a prompt can for an early morning flight. As may be expected in a chain hotel in a big city the staff were not local and did not have a lot of first had recommendations for places to eat or estimated times it would take to walk places.
The location of the hotel was excellent. Staff were friendly too. Price didn't include breakfast
Clean comfortable rooms Parking was kind of a pain
Cheap and good location Lost my phone in the lift shaft and the hotel didn't have any access to it.
I loved the restaurant they had. Best steak ever. Everybody at the restaurant where super nice and friendly same as the hotel.
I had the same room as in pictures, clean, nice, just excellent. The location is perfect. Close to the airport (20 min by bus 16a) and very close to the city center (10 min by any bus). Bus stop is next to the hotel. In the neighbourhood are Tesco, a Thai restaurant (very good and not expensive), kiosk, Croke Park. This is the best place to stay in Dublin.
How relax everyone was and how friendly the staff where some rooms e.g. single could do with a make over
Helpful, friendly staff at both the front desk and bar/restaurant. Comfortable clean rooms with nice amenities. Location was easy to get to and easy to get to the airport the next day. Carpeting in room had a few stains, and the cart for dirty room service dishes outside the elevator a bit tacky.
the room was excellent! the bed was so soft and comfortable! also the hotel staff was so helpful and very nice! it was a great experience all around!!!!
We stayed in a very comportable room, it was newly decorated and very clean, all the staff were very friendly and professional and the food was very good.
valuable price for money, longer walking distance to the city centre
exellent hotel.handy for public transport busstop right outside.
nothing the food was awful had to send back my meal turkey dinner the manager in fairness to him did not charge me for it the potatoes were awful not creamed the rost potato was hard and the vegg was either off or dirty i asked for a disabled room!! i got a room on the 3rd floor with no disabled bathroom or any facilities i would not recomend it for disabled people 3rd floor is not disabled and no bathroom facilities in theroom for disabled people
Peace & quiet nothing
service was wonderful--staff very attentive and helpful room was very comfortable. wifi was not reliable. This made it difficult to conduct business