Would you like to save as your currency permanently or for this visit only?
The check in process is fast, facility is well maintained. Room is clean. Location of the room is far. Need to drive to access water park. The Remote in the room doesn't work. most importantly, one of the bed in the room, the mattress was extremely uncomfortable. I later found out that the mattress was put on "backwards". The pillow top was facing down? And my son and I was sleeping on the "bottom". He seems ok with it, but I didn't get a good night sleep at all. I even got headache and backache next morning. The clean staff should check everything when getting the room ready for next guest.
We made several calls to service bathroom and heater and person came after 45min and said nothing he can do about it. They said all is working while they could not get heater blow hot air. It was blowing cold air.
Grounds were nice layout was nice Mold in tub, in door and blood on bathroom walls. Then found drain was dirty with hair I don't think bathroom was ever cleaned
Changing area in the bathroom could be bigger and maybe add more private type booths to change in with guest who have smaller children
The waterparks and activities were great for the kids. There was a wide variety of things to do that kept the boys bouncing from here to there. The parks were entertaining. The wave pool was definitely more for my younger son as opposed to my older one though. The Chophouse was magnificent! We left a note for housekeeping asking for a light bulb to be changed and a slow draining sink be fixed but it wasn't done. The carpet in our room was filthy; white socks turned black and it didn't come out in the wash. I was also disappointed by the amount of rust in the indoor waterpark and the floors of the pools was also in disrepair. Disappointed by the lack of upkeep and presentation. I was also surprised that there was only one gift shop.
The indoor waterpark was a lot of fun. Slides were very fun and the Flyin Mayan was a great boat ride. Go to the indoor waterpark in the morning to avoid lines. Arcade was fun as well, a little small but my son had a lot of fun there. The general decor was very well done. Riverwalk is very nice touch. The outdoor waterpark is fun, but small compared to competitors I believe and thought it would have been bigger. Definitly they would need to upgrade the outdoor park. Room smelled like old wet clothes and cleaning crew did not vacuum the room (this was obvious). Bed comforters not very comfortable. Air conditioners are loud, you can hear air conditioners from the room above you as well. The fan in the bathroom is very loud and you cannot shut it off so if you want to turn on the light in the bathroom before sleeping, prepare for some noise. Phone system is confusing, had buttons for all the areas (waterpark, front desk, retaurant, etc), but they don't work so have to call 0 to get operator to direct your calls. I ask staff when is the fireworks for 4th of July, where should we go. The cleaning staff don't know some of these little things and always have to go to the front desk or call 0 on the phone. I think for a "resort" there should be a program to ensure all staff knows about the activities going on. We also did mini golf, and it would have been perfect, but they didn't have any fountains turned on so you see a lot of mossy covered puddles and for me if I shell out about 7 dollars for mini golf, part of the experience is the fountains being on. No soap or shampoo in the waterpark either. Wave pool is very small and not what I would expect from a wavepool and it is far away from the outdoor waterpark.
Staff was very friendly & helpful. Nice décor throughout the building. Fun family time!
I loved how friendly the staff was. They really made us feel welcome. Also loved how the water park was not near our room so we did not smell chlorine the entire time.
Clean and organized. The indoor water park was too small and not enough tables for families to sit. We were lucky that the place was not busy, otherwise, it would have been very difficult for the kids to play and have a good time.
We ended up staying in the golf villa which at first was a little bit of a bummer being that we were unable to use the underground tunnel to get to the indoor water park. But after getting to our room it didn't even matter anymore because of how nice our room was. Our room was pretty secluded and not much traffic at all and we had a hot tub host outside our door. Inside we had a full kitchen and dishes TV with lots of channels and we even had Wi-Fi. The other thing that helped us forget about the underground tunnel was that all we had to do was dial "0" and there was a shuttle on the way to pick us up and take us anywhere in the resort. The food was great, from breakfast at kbg to room delivered pizza. The water park was a blast as well, and it was fun to sit at the bar. Over all it was a great trip and a much needed vacation. There is only a couple things that bummed me out and I couldn't get over. The biggest thing was that the indoor water park had no hot tub. When we first got In there we looked all over for one. The other thing I was really hoping for the indoor to be bigger, but then again they had enough activities that I eventually forgot about that.
Indoor waterpark..I enjoy being able to go from my room to the indoor waterpark via undeground hallway.It was our xmas vacation
The villas, away from the screaming little ones. The father's day golf special. We like that it is removed from the downtown dells and not near any expressway and the extra noise. The water park is nice, but the outside park is hard to navigate, takes much too long to get to now that the outside entrance is permanently closed. Was never aware of the wave pool in the back of the resort until we stumbled across it on a walk. Would nice to have known it was there. The various "Starbucks" coffee are not actually that and will not take a Starbucks card. Disappointment and over priced. Was double charged a "resort fee" whatever that is and needed to argue that with a manager to have at least one removed. At $225 per night seems audacious to charge any additional fee. The was an exposed tack in one of the tall chairs in the room. Various nails coming loose on the steps to one of the slide platforms. Not enough staff to man all the slides sufficiently. Not all of them spoke clear english.
The water park was great! Nice balcony with the room. Friendly staff. Would have liked a bar of soap or 2 as opposed to a wall container with shower gel in it.
Good fun at the water park with the grand kids. Accommodations were average.
Location off highway is convenient, and staff was friendly. We stayed for the low room rate, but quickly found out why when we arrived. This is not a 3 star Dells resort; more of a 1 or 2 star budget/value hotel. The resort is old and outdated with subpar facilities and amenities. Our room was dirty/grimy (e.g., popcorn pieces still on the floor from a previous guest), and was not stocked with bath towels, hand towels, and wash cloths. This is not a 3 star Dells resort.
Great Wolf Lodge was a great family friendly hotel. My two year old daughter loved it!! Nothing really, maybe no sink in the bathroom but I'm being really picky.
Loved all the different water activities for my 2 yr old. Thanks.
family loved the water park and the room was very comfortable. All the employees we came in contact with were awesome. Walking down a hall they would say hi and ask if there was anything they could help us with. We will return for another vacation.
Kids had fun at waterpark and Arcade. Not super crowded for a holiday weekend. Hotel is showing some wear. Had to wait twice at front desk despite no line. Also same in Arcade. It was like the staff didn't want to step up and help.
It was a great experience. I really liked how all the water parks were connected together. As great as it was, I feel it was a bit over priced.
The rooms were clean, spacious and updated. The waterpark was amazing and had several areas for my 3 and 2 year olds to have a great time. Higher priced but well worth it for our family! I couldn't believe they didn't have affordable breakfast options, a buffet would have to be worth the effort...
When I checked in the woman was there for her last day at work there. She was extremely nice and you wouldn't know it was her last day. Place was a bit dated but I was told they are renovating and updating the hotel. It was worn but my room was comfortable and clean. I would revisit absolutely.
The upgrades to the lobby Old outdated rooms
Lovely hotel, great staff, comfortable clean rooms. I was very pleased! Thank you! Nothing
Room was clean, facilities were nice, and staff was friendly. Room was significantly overpriced (low value). Reservations booked online via other (non-Hilton) siites are given the least desirable room locations. Fire alarms went off twice at 2:00 a.m., received several prank calls throughout stay, and someone with a card key attempted to open our door at 6:00 a.m.
This is a quiet and beautiful property in the middle of the hustle and the bustle of the Wisconsin Dells vacation metroplex. 1] Black mold growing inside of the toilet tank made our bathroom smell funky! 2] Noise from the loud television in the next room woke us up several times during the night. We had asked for a quiet room at check in.
I've been going to Wisconsin Dells since I was a little girl and have always stayed at ITM. This time was with my baby and I feel like over the years it only gets better because every time I stay there they've updated something. It's a great hotel for anyone!
Very nice overall. Great price and very clean. Walls were a little thin but still very comfortable.
The reason we stay every year is hands down the owners. They are so kind and welcoming, and they are always around to help with any problems. The motel does not have any hidden fees, just one small daily resort fee (which they offer free tickets to Noah's Ark Waterpark for all people in your party so it makes up for the daily fee). The rooms are clean, comfortable and includes a refrigerator and coffee maker. My kids love the indoor pool, hot tub, sauna, and outdoor pool. An added bonus is the property is very safe! There is a large frontyard and backyard for the kids to play, and a HUGE park that is two blocks away. Good luck finding a large hotel in the Dells with owners who are always available to help their customers! It is truly a hidden gem, and I cannot wait until we stay again next year.
Pool closed too early
Very clean and comfortable. We loved the simplicity.
There was peace and quiet as the resort is secluded and units are far apart. Te grounds are well maintained. Yes, there are a few strong house keeping rules that I became over-anxious about keeping tabs of kitchen utensils and bathroom supplies. Please ligten up. I'm sure your guests are decent people who'd never take anything not belonging to them.
Great rooms, spacious, comfortable. There was a leak from the ceiling during a rain storm. We called and they said it always happens and not to worry about it. Hmm....
The cabin was very clean and the staff was nice. I liked the 3 seasons room and the fact that we had 2 bathrooms was nice since we had a group that needed to quickly come back after golf, shower, and then go eat. A 4:00 PM check in seems very late for the rate we paid. I think 2:00 would be reasonable. The room I booked said it could hold 8 people and had 3 bedrooms but there were only 2 bedrooms and only 2 beds total so some guys had to sleep on the floor.
Very clean room, check-in was painless, parking was easy. Heard the music from Denny's all night and the heater was so loud every time it kicked on... every ten minutes.
Clean, comfortable and quiet room. Nice breakfast
Friendly staff, clean facilities, free breakfast N/A
We love this hotel in the summer! We get free passes to Chula Vista for the entire stay and that indoor and outdoor Waterpark is excellent for children of all ages! We love the wonderful breakfast too! The kitchen area was very well maintained while we stayed and everyone seemed happy! Lisa, the front desk staff member couldn't have been more professional and friendly; she truly displayed the fact that she wanted us to be happy and willingly went the extra mile-thank you! Our room was perfectly clean and we enjoyed a beverage from the bar, free popcorn and an awesome evening in the pool/sauna and jacuzzi! This is our second summer we have stayed here and we will be back next summer!
The room was very clean and the bed was very comfortable, got a good night's sleep. We will stay there again. Bathroom was a little too small
Suite was roomy and very clean. Hot tub for adults while children play on waterslides was nice. Pizza places close by for late night snacks. Will stay there in the future.
Clean and Quiet (off season) Plenty to do close by and at the hotel Nothing-great stay!
The staff was friendly, the bed and pillows were extremely comfortable, and the room was very clean and nice looking. We really enjoyed the atmosphere and comfort of our stay.