Would you like to save as your currency permanently or for this visit only?
everything was fine wifi in the room nearly non-existing. worked only in the bathoorm and only when sitting on the toilet. I mean, sure where else would you need wifi. No shuttle to terminal 2.
Clean room, and the dinner we had was very good. We where early for check in they said it wood be a additional $40.00 plus euros. The night mag. said we could possibly check in at 1200. We talk to the next desk clerk, he said the same but check in was not till 1500 ? Then he said maybe 1300 ? I told him we are getting three different answers ? We also ate dinner there you wood think when you are patronizing a business you wood get some leeway. Then when we check out the manager said we owed them for breakfast $45.00 euros. I told her that it was included in the rate she said it did not show in there system I show her my hand written receipt she said that was not acceptable and we where out the door to get our plain. Then the shuttle driver drop off the other guest and told us that he normally only drop off at one spot but wood take to are correct gate that is at same airport ?
Very good facilities and comfortable rooms The final bill was wrong, with an additional charge that should not have been there. I did not notice this until after I had left the hotel, but this increased the cost by 30 euro. Whether this was a genuine mistake or not is the question, and makes be doubt whether I would use this hotel again.
Room was nice, hallway outside room rough looking. Front desk was very hard to deal with. First key they gave me didn't work. Could not print my receipt in the morning, after 10 minutes I gave up and got on the bus to catch my flight. I asked how I could get it, and he said I had to get it from Kayak. Business hotels know they need to be able to do this.
The location and proximity to the airport and the shuttle service to and from the terminal. The internet service was confusing and expense and didn't work properly. Just offer free internet access to guests of the hotel like they do in the U.S. Are you really making that much money off your charges for the internet.
Shuttle to the airport - Flat Screen TV - Position very close to the Airport
Great value for money and shuttle to airport excellent.
Everything was good.
The hotels proximity to the airport Lack of parking
Helpfulness of staff
the beds were wonderful and the shuttle was very convenient. Breakfast at 20 Euros is too much.
Breakfast was amazing and dinner too Front desk personnel behavior was unbecoming of one clerk.
I like your patience and the breakfast was very very good for vegetarians. My room was look into the square and unfortuately It was not possible to sleep with opened window because of a loudy speaker visitors (there was very loudy room and to tell the truth I dislike it).
Quiet location; nice room onto park Breakfast too pricey; need baggage ramp to 1st floor which is not serviced by a lift; should provide in-room cofee/tea service ie heater.
The location is excellent and the toilet is good. The elevators worked well and the basement was cool. The clerk placed us in a room between partyers staying awarke until dawn. The whole 4th floor was filled with the Muslim familiies except tor us and one other couple. The management allowed an engagement party to pray Muslim style and play music all night. They also slammed doors and talked in the hall outside our door every 10 minutes until 5 AM. We got very little sleep. All of the rooms get signiicant road noise as the hotel is on a busy street and has no AC or fans.
It was very quite location, and in generally it was OK. Internet access was terrible. If your wireless internet access can not be support well, then please arrange wired internet. I could not recommend your hotel due to the internet access.
Staff were helpful and spoke good english. Hotel room was very nice.
Nice breakfast! Beautiful gardern! Nice service! We enjoyed our stay! There was a public event at the hotel on one of the days and parking was full. We ended up parking our car far away from the hotel and had trouble with carrying our luggage.
At €45 per night for a double room, has to be the best value hotel I've ever stayed, pleasant peaceful location, fresh mountain air, but only a few miles from Frankfurt. Dinner menu is lower end of mediocre, though occasional buffets are better, and several agreeable restaurants with 1 to 5 minutes walk
Our friends live in Bad Soden, so it was excellent location. Arranged to meet friends in bar on Saturday night at 9pm and couldn't believe bar was closed.
Wonderful peaceful atmosphere. euro for euro, one of the best hotels I've stayed in, and there's been a few...
quality of bed and pillows,cleanliness,bottled water in room no extractor fan in toilet,coffee machine not working at reception at 8am 24/10/2010
In a calm location with easy access to Frankfurt main connection. Smiling staff, basic comfort No carpet and plastic cover bathroom.
room service at night no
- view to the green park from the room windows - spacious room - location close to Frankfurt City by means of the S-Train - but also very near to the Taunus mountains - friendly service Late (after 8:00 p.m.) check-in by means of access of front of entry door safe and pin code (provided on call) only. Usability of safe, pin enter and open-close procedure is awful
The proximity of the park , interior design of the breakfast room The hotel is located close to the park , but it is not a very safe area , someone crushed the window and broke into my car . There is no air conditioning in the rooms and they can be extremely hot in the summer .The owner has a strange attitute towards people booking through booking.com. - he gave me an unpleasant room on the ground floor facing the concrete parking place and when I asked for a change he said that not all the rooms are available for the booking.com guests . Finally I got a room facing the park ,but I did feel as a lesser category guest.
Convenient to Bahnhoff, Clean, Friendly and quiet Access to Wireless is via T-mobile - you have to set up your own account. You do have acces to a shared PC in Reception, though
Conveinient clean hotel 25min by train from Frankfurt. Excellant buffet breakfast. No restaurant apart from breakfast.
location hairs in the bed, small tv. receiptionist didnt told me that there is a breakfast, asked where to send the bill, but then i was charged in the morning
People and the food were very good!
Friendly Staff in very pleasant surroundings. You are made to feel welcomed
The wireless internet for free, the wellness, the very friendly staff and very good food in the restaurant, very quiet location to sleep.
the owners could not have been nicer or more considerate and did everything they could to make our stay as comfortable as possible. We would definitely stay there again. There is a pleasant little forest nearby for walking. It is easy to get into Frankfurt or Mainz for shopping by train.
It was clean and tidy, had internet in the room Lack of food facilities for the evening time
Nice Breakfast buffet in the morning. My mother had only $100 bills to exchange and non of the local banks would take them. The owner of the hotel phoned her bank and arranged for the exchange. She went out of her way to be helpful. Although the property didn't offer dinner- we asked, and were directed to a lovely place, a short 3-5 minute walk through a beautiful park in town. Requested non-smoking and ended up in a smoking room. Called ahead and were told that double rooms only had double beds. I learned that a double to this and another hotel is like our King- so extra room was not necessary, but was nice after a long flight from Denver, co.
The blanketsham and pillowcase might not be washed. Those smelled like other people.
Staff was very helpfull & the hotel was a grand old world castle !!!! Very good value for the price. no
I really needed to Stay in Schloss Hotel and play golf daily.Unfornuntely because of rains I could play once only. Otherwise stay was comfortable.Availability Of Taxi from hotel to Kronberg Station & Vice versa is a problem. I had to walk on 3 occasions. Already stated above....Taxi issue.
A nice touch in the heat of the summer was that none alcoholic drinks were provided free of charge in the mini-bar.
Beautiful hotel No airconditioning
we liked the royal atmosphere ,nice breakfast terrace,gardens ,cleanliness ,minibar for free unfortunately no airconditioner in the rooms ,we had to keep the windows open and flying insects were coming in the room wich scared our children
Hotel and staff were flawless. The hotel was magnificantly regal, well kept, and comfortable. The staff exhibited the utmost professionalism in service and attention. Staff members were courteous, friendly and helpful - no pretense. The food and wine selection in the dining room were outstanding. We were more than satisfied with our stay at Schlosshotel Kronberg.
Highly recommended, excellent breakfast & restaurant.
This is a very good hotel, if you have the money go and visit it, if you don't have the money, you should probably also go. The building is very spectacular and makes up for some minor shortcomings.Nice garden. Good staff. With about 50 rooms it is not crowded. The Superior room I had was good enough. There is only one small elevator, they do not have draft beer. The beer as well as soft drinks are for some unknown reason all served in wine glasses. The breakfast is less spectacular as is possible in larger hotels. But it will do. The combination free minibar and many alcoholical beverages in a minibar probably gave some complications, so the minibar is free, but if you want strong liquor in your room it is roomservice or bring your own bottle. There are just 2 beers in the minibar, the rest is soft drinks. These minor drawbacks are more than compensated by the positive points of the hotel, so for me it is a perfect 10.
Really amazing old castle! Worth of money. I thought germans are good to organize but the record keeping of breakfast guests changed each morning.
Everything exceded our expectations. The hotel is a farytale castle, in a fantastic royal park, now the most beautiful golf course in Germany. It is full of works of arts and the staff looked after us in an unforgetble maner.
comfortable, convenient, excellent shuttle service, pleasant staff, very nice breakfast. Couldn't have asked for more for a one night stay.
Proximity to Frankfurt Airport.
Efficient, punctual, frequent, and free airport-hotel-airport transfers.Cleanliness of room. In terms of price, still very close to the airport (4-5 minutes) in a quiet area. This is a two-star hotel - but is comfortable, clean, and efficient. Good breakfast at standard rates.
Relaxing atmosphere and an excellent buffet breakfast
I was not expecting too much, because I just want to spend the night there for relax before my next flight early in the morning after almost a day driving a car from Swiss. The fact, it was far above my expectation.
The privacy was great after hostel living for a month. Very clean hotel, nice and helpful staff, polite cleaning people. Expensive breakfast
The location is great if you want value and an easy connection to the airport. There are few restaurants close. Some are about 1k away...
Very nice rooms. Very clean. Easy to get to Frankfurt city using free shuttle bus to airport and then the S bahn. Good location near the airport in a quiet neighbourhood. Eur 10 extra for breakfast! OK this did include "free" wifi but nowadays wifi should be included as standard anyway.
Hotel was clean and near Airport with Reliable Shuttle. Front Desk was helpful. Restaurant was a little expensive, but food was good.
Everybody was very nice, and especially the barkeeper I had a good night.
Most of it was fine. We made a reservation for an early shuttle but were told that if we missed it there would not be any problem taking the next one. Therefore, instead of rushing in the morning we decided to take our time and wait for the next one. However, once we were in the reception we were told that there were no available spots for 2 hours so we had to take a taxi to the airport spending €20.
Fantastic restaurant, quality dinners, good breakfasts. Dirty soft drink spill (coke?) down wall next to bed. Reported to reception staff who appeared to have little interest. Doubt if problem was corrected. Walls in bathroom full of dirty marks.
Clean, comfortable, excellent breakfast. Would definitely choose Mercure again. It's further away from the airport than you might think. They have a shuttle running regularly, but it takes about 15 minutes.
The hotels location was great, close to Frankfurt city and the airport. The staff in the bar and restaurant part were excellent. The beds were uncomfortable, the room was unbearably hot (and you couldn't open the windows because they were blocking out the sound of the airport), and the staff at reception were not the friendliest of people.
Location in the small town. Yes, since I will stay with you again prior to my trip to South Africa and upon my return will spend an additional 2 nights at your hotel, I wanted to store a small suitcase, but was denied such minor convenience.
Clean & nice Nothing
Good breakfast No free wireless internet, though listed
The very friendly atmosphere and the very good service at the bar/restaurant although i arrived there well after 22.00 hours.
Proximity to airport, had a sauna and pool, fairly good price. Not many restaurants around.
The reception area is well kept. Breakfast is included. Nice Breakfast choices. Hallway carpet is dirty. Room has stale smell. Toilet, bath tub tiles shower curtain and sink are dirty.
Clean, efficient staff, close to the airport & a shittle service, very good place for an overnight between flights Shuttle bus doesn't bring you to the door but stops about a 100 meters from the entrance, you get wet if it rains
Facilities were clean and modern and everything was in good condition. The airport shuttle was a disappointment. The bus ran infrequently leaving many of us to wait a long time outside the airport. After a long flight, the last thing you want is to wait for a shuttle bus. The bus was over crowded and noisy, and not all passengers were for the hotel. Lastly, the bus broke down on the way to the hotel, causing further delay.
lovely breakfast, pool, attractive facilities, easy Internet access. Delicious house wine for dinner. either the batteries had worn out or I could not figure out how to use the TV remote.
Very good hotel, great staff, great food but lacks room cleanliness. However, I do recommend the hotel.
Good value for money especially for family with children. The drain empties extremely slowly in the shower room... it was like a pond when we used the shower.
Clean room. Friendly staff. Free wireless internet in room. The room was very warm, and the cooling wasn't effective.
The hotel was very comfortable and convenient for my specific requirements. The lady at reception was very welcoming and very helpful.
Nothing The noise, very poor service in the bar/restaurant, additional costs for internet use (which is ridiculous) and parking, loud parties on the weekend until 2am/ 3am in the morning right under our bedroom with a lot of cigarette smoke entering our "non smoking" room
Both children good stay in babybeds in the room Diner was not soo good
Hotel was very great There is no smocking zone in the hotel. So the people is smocking in front of it and it makes noise during the beginning of the night. My room was up to the front of the hotel. Otherwise, very great hotel.
comfortable beds very poor shower design, water gets all over the floor. Industrial location.
Very good buffet for dinner
Ease of booking in and out - in fact reception was well organised with very good and helpful staff. Not to keen on the buffett dinner
The hotel looked very new, the staff spoke well english and were well above normal helpful. Safe parking in-house for 10 euro with direct access to the hotel. Very good breakfast, though it cost 19 euro which I find more than enough. The only thing I can say I didn't like about the hotel was poor ventilation on the bathroom sowhen showering the mirror got cloudy immideatly. That's a very minor dislike though:)
Excellent management The housekeeping still lacks.
Great location and surrounding. Poor wall proof - I could hear a person sneezing in the next room.
Very good hotel for business travel Eating at the Hotel restaurant was terribly slow. I was in hurry to finish some work after dinner, but I had to start very late and I got very little sleep for my next-day business meeting.
The breakfast was very good and amazing in choices! I liked the hamman and the sauna, it was a very pleasant time...good bed and big room! Price of the breakfast 21€ was too excessive I though, the design of my room was too old...but it was a good deal 58€/night!
Everything was very good .The room was clear and big enaough.Breakfast oultough was expensive , was very good no
The breakfast was very rich.And pleasent staff
Excellent breakfast, spacious room There is very hot, everywhere inside the hotel. Our room was +26 C upon arrival....
Nice room, parking, the sign leading to the hotel, nice TV, good coffee and tea inside the room. Should provide free wireless internet in the room.
the food was excellent for breakfast and dinner, the gym is really good the internet in the room is not for free
The buffets were excellent and the room was very comfortable Not much vegetarian choice in the restaurant, but the lunchtime buffets were very good. Deeper bowls for things such as fruit salad would be nice.
No complaints at all. I would stay there again Restaurant a little limited in its menu. Not near the centre of Oberursel - you need a car to get there.
It was easy to find. It was close to station. So, I was able to use the train from Frankfurt.
Smiling and friendly staff, spacious rooms, quiet location, excellent dinner restaurant.
Position near to the freeway. cheap hotel The maid entered the room while we were sleeping; the room could be cleaner
1.There was a good chice at the breakfast buffet, 1.One pillow on the beds,not enoug!.2. The compilimentary water in our room was never replaced during our 3 night stay.3 The fruit salad was not fresh at breakfast, it was tinned which was disappointing.
nice room, friendly people/ staff for us the cushions and matrass were too soft, but we realise this is very personal. There was a smell of eggs when we came into the room the first and second time (comming from the bathroom) a few hours later it was gone the bar looked closed at eleven? or may be not enough guests?
A basic hotel with premises for conferense meetins. Everything is clean and staff are friendly and helpful. Near to autobahn. Some noice from the autobahn. Can be warm during warm summer days
Nice atmosphere in the bar & friendly staff The shower (with infrastructure for disabled people): flooded the entire bathroom. I suppose this is not the case in all rooms though.
Late check in possibility, quiet room, good bed and breakfast. Friendly personnel at the reception and restaurant.
shower was good, breakfast also we planned a visit to the sauna, this was not possible because there was nogt enough interest we slept above the entrance, awoke 2 x because of rumours in the night of new customers