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Overall nice place, room was laid out nice, with plenty of room. Bed was comfortable.
Clean riverview room! Super comfy beds. Short walk to Blind Tiger restaurant (must go!) Casino was generous! (Results may vary. LoL) Staff was nice and helpful. Overall GREAT! No pharmacy nearby. Would have bought hypoallergenic soap and other toiletries from gift shop if they had it. My fault for having sensitive skin.
Enjoyed our stay!! Nice hotel
Location is fabulous. Java, the little deli downstairs, is a hidden gem. A less than 5 minute walk to Eldorado next door. View was great as well. My room was dirty. A/c wasn't working properly. Bathtub didn't drain. Water from shower all over the floor. Toilet was constantly running due to a leaky flapper. Not good for $182!
The rooms were nice, spacious, and very clean. The toliet has it's on room within the bathroom. There were very few channels to enjoy out of basic and sports channels.The rooms offered room service and the higher floors boasts wonderful views of nearby attractions and shops. Despite by online reservation, I was quickly hit with an extra hundred for incendital. The hotel though connected to casino can not access a shared database to give new comers info on gambling. When someone new signs up for a players card at casino they get no initial credits but must pay a game to get points that can only be redeemed after the customer goes broke gambling. Also the food is very high compared to restaurants in a stone's throw.
The room was only $70 per night The room was dirty. There were used tissues from the previous guest still in the bathroom of my hotel room. The buffet was over priced and the food was very very bad!!
The room was very clean and the staff was polite. Check in time was later than 2.
It was close to the concert venue No breakfast. Charged a deposit for incidentals but the room did not have anything other than a phone and TV.
The hotel room was clean and comfortable which we were pleased with. We weren't impressed with the casino itself. It was small and over crowded.
Nice oversized room. Large soaking tubs. Nice linens on comfy bed. Staff not very accommodating. Maids yelling back and forth in hallways early in the morning made sleeping in impossible.
Lots to do in a compact area The gym & pool closed early and opened late. Plus, it cost $8 to use the gym if you did not purchase spa services!!
Great staff Needs to be up dated.
The bed and the pillows
Check in was quick, bell hoops were friendly as was everyone Nothing
Friendly and welcoming staff The charge for parking. The noise coming from the pipes in the hotel. At 4am every morning the toilet would make this loud sqealing sound that scared me out of my sleep. I had to get out of bed just to flush it and make it stop
Check-in was very simple and fast! The valet cew was wonderful-very polite, friendly, and helpful! The entire 'vibe' from the hotel was wonderful! I will definitely stay again and recommend the hotel to anyone that I know! I checked-out on Sunday Aug.22,2010 (today is Aug.25)...I was charged an additional $100 (total) in deposits and have only received half of that back...I'm being patient!
Close to Boardwalk. Very clean and comfy beds. Breakfast was not included.
It was clean, quiet, and well-located. We thoroughly enjoyed our stay.
The location was perfect for quick access to the interstate and the parkway in Shreveport. We needed a room for the weekend because of business events. We had stayed at this property several times before, but not within the last 3 years. The 4th floor hall was filthy with trash and dirt. In the room, the TV remote would not work until my husband fixed it. There was no hot water even after asking for maintenance to address the issue; water could best be described as almost lukewarm before maintenance call and lukewarm after maintenance addressed it. The door to the room was crooked on its frame and would not close unless shoved with a shoulder; the door (Room 416) had marks on it where a crowbar or hammer claw had been used on it. Doors on dressers stood open; when pushed closed, they would slide back out. The lamp was broken with live electrical wires exposed at the base which was a critical safety issue. We explained all this and more to the manager before we checked out after the first night and went to another Hilton property across the river in Bossier City.
I enjoyed the alternative staff and the shuttle to the boardwalk and casinos. Did not care for the congestion of the cars for loading and unloading guests, and having to cross major street to get to cars in the parking garage. A crosswalk would be great!
i didnt like that when the house keeping cleaned the room they folded the old towels and put them back and didnt give us new towels, and when the beds were done they didnt change the sheets out with new sheets and one bed got made but the other one didnt due to items being on the bed which coulda been moved and put back. there was also a note explaining y the bed wasnt made.
The room itself was nice and pretty clean. Could have got that at La Quinta for cheaper though. Hallways smelled bad, front desk staff unfriendly, $7 for parking, $11 for breakfast, bad coffee
The hotel itself was really nice. The beds were comfy and shower was clean. The front desk apparently had some issues with late checkouts from the previous night. My kayak check in stated my room would be ready at 3:00 even though the hotel had stated their check-in time was 4:00. We got to the hotel at 3:10 and found out that none of our rooms were ready and that all they could guarantee would be a room before MIDNIGHT and if they could get us a room at that time, they would refund our money. They had no kind of "waiting list" ready or procedure on how to take care of us in an oderly fashion. I was actually told to "just go to the bar area and ill come find you". I later found out that people were putting their names down with some of the other customer service representatives so I got back in line and was now 5th in line. They actually did get us into our rooms around 4:45 or 5 but they could use a refresher course on customer service!
could not contact the front desk ever.. kept getting told to leave a message on a machine.. that made it difficult to get online or get questions answered about checking out
Location Staff, rooms loud, pillows too soft, woke up itching every morning, toilet paper super cheap, tub was dirty, forced to eat at expensive eateries in hotel, no other cheap eateries in the area due to casinos smothering the area. I would not recommend this place on the future unless you have a lot of money to waste and like to gamble till 3:00 am and stay drunk.
Large room with luxury linens. Beautiful view of the riverfront from the 21st floor. Resort fee when we only spent the night for one night and didn't enjoy the amenities.
Clean The price Horseshoe added to the bill at check in. Then two hours later phone dinged! Another $50.00 charge! They said was refundable in 3-5 business days!
Room was great, loved the shower, spacious room Some staff not as friendly as they could have been but overall ok, eating options limited late on weeknights, slots pretty stingy...
The restaurant's The check in and out lady was rude, seemed bothered answering simple Questions. Didn't like once you paid for room threw site, once you check in they charge you another 100 for deposit. Also when you check out you only get like 82 back (*took about 4 days to go back in my account) because of Resort fees?? Pretty much for using their WiFi. They Charge the 17. and some change everyday you stay.
Large comfortable room not many tv channels to watch free wifi is as slow as paint drying. It is 2016
Clean room nothing really
The hotel, staff and the location was very great. N/A
When I asked for a disabled veterans discount for my second night the clerk told me 'They don't care about veterans, they care about reward club members'. My room was also downgraded the new night I stayed.
Nice room. There was a TV in the bathroom mirror and a walk in shower. They charged an extra $17 "resort fee" when we got there.
We valet parked are Prius and they forgot to push the button and turn the car off so it ran the entire time while it was valet parked and ran the gas out of our car.
Very clean, the staff was helpful, it's my new favorite place to stay in Bossier City, I will be back.
Walking distance to Boardwalk shops and IHOP. Seems like slot machine rotation happens often. Lots of fun machines to play. Cocktail waitresses took drink orders and they later admitted that they chose not to bring the drinks we ordered because they thought we'd just leave. We tipped the waitresses that would bring us drinks well, yet they were still rude and rolled their eyes. There isn't at least one place GOOD to eat inside resort. Buffet has terrible food. We'd rather drive to the Horseshoe. The Horseshoe has great restaurants, terrific buffet, and a bar for dancing and drinking. Always seems to be under construction. The gift shop is lacking. Horseshoe has tons of shops inside and a place to pick up snacks, drinks, and souvenirs. Margaritaville is newer, yet it's lacking a lot of amenities.
There was not anything I didn't like
Room was overall nice, big enough without bumping into the furniture. Nice place to stay if you need a room with some entertainment.
The room was very nice and clean I wish the checkout time was later
The shower curtain rod kept falling when I was in the shower and hit me several times on the head. The faucets need some tlc in regards to cleaning.
We had an amazing time. The hotel was perfect in every way. The pool was outstanding. All staff were wonderful. Can’t wait to come back.
There were bugs in the room. Neither phone in the room worked so I didn't get my wake up call that I asked for at the desk. The shower head wasn't properly installed so water sprayed all over the bathroom.
Overall pretty good!
Low price Train tracks next to hotel and loud trains at night
Late checkout, mostly clean room Literally 25 feet from train tracks. Pool and spa closed, whole hotel smelled like chlorine and was humid. Staff were not friendly. Not the cleanest. Thin walls. Old and hard to control heat/air. Very firm mattress. Refrigerator made weird noises. Not worth the price we paid
The entire staff was very friendly however housekeeping was above and beyond. They went out of their way on more than several occasions to accommodate us. Would stay here again totally based on this fact only! Nice clean hotel, a bit off the beaten path from downtown Shreveport but a perfect fit for this business trip. Don't think they like the fact that I Booked this hotel using kayak.
No one interrupted my stay. 1. Soap in the shower leftover from the previous visitor. 2. Stains in the bed sheets 3. Hair in the towels. 4. While checking in a couple arrived at the desk complaining that their room was a mess. Need I say more?
There were holes in the wall. Stains on the sofa and chair. Stains all over the kitchenette. It smelled horrible. I was afraid to take my shoes off. Had it not been for everywhere else being booked up and my car packed, I would have rather slept in my case. This plan isn't worth $10
When we got to the hotel we found out kayak.com had not sent over our reservations and the hotel was over booked, luckily the ladies in the front desk are awsome (Kim and Dalahila) they did not stop until we were taken care of. They had a cancelled reservation and we were set for our fun weekend! The grill are wonderful The place could be a little cleaner
Location to downtown and freeways. More detail to common areas cleanliness. Some of the rooms' A/C was loud and clunky.
The a/c in our room worked great!! No elevator in our building. No water pressure in either the sinks or shower. Our toilet lid & seat were very unstable, the lid actually broke off during our stay. Our bathroom door scraped the tile floor and made a screaching noise everytime it was used. The pool was not to standards at all!! It's an old property and needs a lot of serious upgrades.
Friendliness, ease of getting to the hotel We found a gross large stain on the comforter that was dried. There was a dead spider in the bathroom behind the door and in a pile if dust. We found both of these in the morning just before Leaving. We did inform the front desk person and she stated she would have the general manager and he would call but as yet he has not responded.
Never got the heat to my room...........
Great stay! Clean room at a great rate!
The price Arrived at 4:40pm an room wasn't ready
Service, location and price. Room had a foul smell, carpet was very stained. I would not walk around in bare feet. A/c unit did not work great.
Great lobby for gathering. Little difficult getting in to park. Better signage.
The vicinity to food and the college I didn't get the room I booked. I booked a king suite and instead got a double. The desk didn't have a lamp and I was there to study so it was very dark after the sun went down and I couldn't utilize the nature all sun light.
The hotel was just down the road from our event. The botel was clean and nice. Staff was friendly. The room was stinky. The bench chair at the foot of the bed was stained. I wish the room had a small refrigerator. It would have been nice if the bathroom had a small light for night time when you don't want to turn the bright lights on.
My husband and I loved everything about our stay. We will be back soon. Wouldn't mind if check on was 130
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The best things about this hotel are the modern look of the rooms and the cleanliness. The free breakfast was pretty good, too. No, I liked everything about it.
Very clean, very quiet area. Staff isn't the friendliest, but they do their job well.
The front desk staff were very helpful. When requested they allowed us a late check out which was very helpful and greatly appreciated. The rooms were perfect and housekeeping was on point to take out trash and clean promptly.
This guest did not leave comments about this hotel.
The staff went above and beyond for me. Kind and courteous. The room was just wonderful.
Advertised sofa & it was not in room.
Comfort and service I was told after I purchased room online that I could have had a better rate because I am registered with the rewards program. Breakfast was closed before we could take advantage of free breakfast. I would suggest allowing cold items be available at least an hour later for those who check in late and are not early risers.
It was near the facilities I would be attending functions at. The room was not totally cleaned. I opened a night stand drawer to find a bag of chips in it. I checked each day I was there, they were not removed. Also, fixtures had dust on them, lots of dust like they never clean the lights/lamps.
The amenities the hotel offered was very luxurious. Housekeeping did not come and service the room, its like they forgot about us.
great customer service no
great customer service they went over and beyond to take care of my every need no
The staff was great and the room was perfect for what we needed. The breakfast was the best i have seen yet. The pool was broke which was the whole reason we wanted to stay there. I got charged an extra $30 not sure why and there was blood on my blanket.
Staff was off the charts incredible. Starting with the front desk to breakfast team to housekeeping. One of the best overall teams at any hotel!!! nothing!!
The luxuries and amenities the hotel offered was awesome. No, I love the hotel.
The amenities the hotel offered was amazing! I felt right at home. There was nothing I didn't like.
The amenities the room offered. I felt right at home! Everything was perfect, no problems at all.
I love everything the hotel has to offer. There wasn't anything I didn't like.
I was visiting from Memphis for a baby shower.The staff was so friendly, I really enjoyed my stay there no matter what time of day I went to the front desk or which janitor I saw everyone was nice across the board. I would definitely go back! The key card sometimes cut in and out, a lil difficult to deal with when have got a toddler who's knocked out for on playing and you have to walk to the front of the building to get in, lol! Talk about dead weight!!
Check out time is 12 pm and hot breakfast AC in the room is old and very loud. It takes a long time to cool down.
great customer service
Room was not what I expected not clean
Centrally located for my traveling needs... Bad parking and hard to get to
The Friendly staff and appearance There should be a fridge in the room
Bed was great, lobby had been renovated and looked fine Renovation wasn't complete. Halls smelled of old carpet. Room carpet was old. One room missing toilet paper and coffeepot. AC wouldn't stay on and had to be turned on manually during the night. My room - the coffeepot didn't work. When I called the front desk at 7:15, they said they couldn't get me one until housekeeping came in at 9:00
Our first room had all the drawers & microwave open and seat cushion sitting up at 45 degree angle in chair when we walked in. Front desk game us a different room. Unfortunately, it was all the way on the end next to train tracks. Heard loud metal squeaking sound and had to put sound machine app from iphone on to drown it out. Parking lot is not great either - hard to turn around and lot is small. Would choose somewhere else next time
The staff were friendly and accommodations were adequate. The parking was horrible!!! And the room was noisy! You could here everything going on outside over the a/c (granted our room was on the second floor). I would suggest staying on an upper floor to help combat this issue or request a room that doesn't face the road. There were several spots on the wall where the Sheetrock was damaged by furniture that made the otherwise nicely equipped room feel cheap.
Bed seems more comfy, new fridges that work, new paint in rooms. Good location, nice bartender. Building renovations are ongoing but until someone does some finishout its still a mess. Restaurant/bar is always out of food, mixers, napkins, etc. Doesn't seem like management cares. Lock on my room didn't work, easy fix but it wasn't done all week. Asked to repair cable to tv, It was eventually replaced but thr wall connection was left hanging out.
Elevators didn't work. Sketchy parking "garage". Dirty hallways and carpet. Overall sketchy room and experience. Front desk screwed up our keys as well.
Hotel was a great bargain for the money. The hotel was clean, comfortable and the staff friendly. I was there on business but if you are in Shreveport for the gambling, know that you are at least 20 minutes by highway from downtown.
Staff was extremely friendly from front desk to groundskeeper. We have found that most service personnel in Shreveport are unfriendly, but this was not the case at this property.
TOSSED AND TURNED ALL NIGHT AND THOSE PILLOWS WHAT THE HELL KINDA PILLOWS ARE THOSE. THOSE PILLOWS SUCKED!!!
Everything. Great Hotel. We will be coming back guarantee I have no negative words for this Hotel.
Staff was extremely friendly. Room was clean and so comfortable. I would definitely stay here again.
I liked everything about it. The location, staff, and overall cleanliness
The mattresses need replacing. They provide poor support. The bathroom doesn't have an exhaust fan to remove or reduce effects of hot showers.
The hotel was clean. The staff were friendly. It's a stylish and well kept place. The complimentary waters and sweet tea in the lobby 24 hrs a day was a very nice touch. The bathroom door didn't lock. The mattress was firm, and the adjustable pressure dial on it didn't work. The prices of the sundries in the pavilion pantry were overly steep, and were not listed on or in front of the goods.
I really enjoyed my stay the staff was courteous and very friendly.. I loved my experience.. I will stay there again and recommend a friend!
By the write up we read in the hotel we were under the assumption that breakfast was included not extra. It was a nice hotel with a very friendly staff. We will definitely stay again.
The ac was amazing. I know that sounds silly to mention but when you stay in the south you can barely kero the place really cool without freezing your unit. It's in a weird business strip.