Batu Caves Hotels

Worst service. I'll never stay at this hotel again, and never recommend it to anyone. Reception staff is even worse than 3-star hotel I stayed at Kuala Lumpur. I'd say it's far from 5-star hotel! poor quality of service, lack of the spirit of hospitality, poor communication and traning among hotel staff

The facility itself is ok. Clean I surprise they give me a room with renovation project is on going next door. Noise, paint smell.... bad experience. Staff is lack of proper training, I don't think it is a 5 star hotel.

The big suite and the health spa Their swimming pool. It was mostly cement and covered. Also they had nothing to drink or eat by the pool.

The hotel was pleasant however, the service staff in their restaurants are poorly trained. The food was average and standard fare nothing exceptional. Yes. The water in the taps were dark brown and murky. I had to let it run for 5 to 10 minutes before it cleared. However, there was another issue, the water took a long time to drain off the bathtub.The main door had a very badly designed lock that was difficult to operate. My young daughter was able to get into the room with the key but was unable to open the door from the inside. She was locked in for almost an hour before we realised she was not able to open the front door.

the smiles of the staffs

coneniet, nice ambience able to winess a poolside wedding saturday afternoon .nice breakfast dirty water-- run down rooms, very run down