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location, service the swimming pool was out of order
Checking out early. Hotel under major renovations and construction. Web site claims pool open in September, but on arrival discover will not be until new year. Constant noise from construction made stay totally unenjoyable. Checked out 5 days early, without refund, just to get some peace during holiday.
The surrounding facilities. The charging for additional guests Inc 1hr massage appointments. Will not stay again.
The Location of the hotel is perfect. During night nearly to 11 clock night till 1 clock midnight the hotel starts playing music with a singer ! it was really annoying, this hotel not recommended for families or old age people.
The staff were fery friendly and helpful. They did their best to help with an issue. I did not like the shower area as water was all gathering on the other side of the drain and wouldn't go to the sewage, which made it difficult for us to leave and enter the area. Another issue is the presence of mosquitoes all over the place. The room was rather gloomy I didn't like the design,
Location, rooms', pool The room planning for washing with towels in the other room.That part should be redesign including light and mirror
Nice hotel. Good location next to shopping mall and easy walking distance to the bars and beach.
nice hotel close to a nicemall. perfect for sight seing tourist
Everything was nice.
The hotel is clean, rooms are comfortable and well designed. For people who like shopping it's located prctically inside the biggest mall in Patong (though for people who travel for shopping, Patong shouldn't really be the destination to go!!) The rate is unjustifyably high. The hotel was good but not impressive. I expected more for this rate. This is a family-business hotel, I travelled with friends and I would enjoy it more in a smaller hotel with half the price specially that I'm not a shopping addict. The hotel is not even located near the beach.
Its location away from the busy life style of Patong Beach and still in close proximity of everything. Pool service staff needs to understand the english language better especially Millennium being a high rated hotel. On a daily basis incorrect orders were being served and repeatedly we had to clarify simple orders of food and/or drinks. In the room better lights for shaving would be nice but the room looks great though.
Excellent breakfast spread. Value for money. Good location if you want to be near the bar and pub street of Phuket - a little walk from the beach but not too long. better for couples - all ages, or single than family. as a lot of Nightlife right near the hotel can make it noisy and not for kids. The wing we stayed in was listed as beachside. You cannot see the beach at all. and so thats a mis nomer. Its attached to a mall and right next to bangla street which is the epi center for Phuket Pubs and Discos.
My first imprression was when i arrived at the hotel by A warm welcome By Reception Staff..i really enjoyed my stay In Holiday Inn looking forward for next trip.... Nothing everything was perfect
Friendly staff and a great breakfast buffet. We appreciated that we were able to get two adjoining rooms so our family could be together.
excellent location, and all facilities avialable absloutely amazing
the location nothing special for honeymooners
swimming pool, excellent service, perfect spa, location , speciuos room the studio at busakorn wing , easy access to the swimming pool as we was in the ground floor, free wifi nothing
Very friendly staff. Nice swimming pool in the Busakorn wing. The Spa services are way too expensive.
Lovely helpful staff. Great central location. Was disappointed about the pool situation - it's not clear when you book that the pool & sun lounges shown in the pictures is only available to guests of the Busakorn Wing.
I like everthing in the hotel Nothing ,,everything was perfect for the deluxe room
Perfect hotel, Perfect Location, Perfect service. When i return to phuket i will book only in holiday inn.
friendly and customer minded staff, good location next to the busy seaside road at Patong beach, the idea of an empty refrigerator you could put your own stuff in is fantastic. Other hotels almost force you to buy their overpricey minibar stuff! the pool too small for such a big hotel, laundry and room service to expensiv (though the same price range of the other major hotels), our balconey was toward a noisy side street.
the swimming pool and breakfast the price they were offering for deluxe seaview was way too high
The Hotel is really good. it has a very nice beach. it has many Resturants. i like the kids zone which have many activities for the kids. The locations is far from the shoppoing area. you need to get taxi everytime which is expensive.
the beach is very nice, but the hotel realy needs some update rooms smell ugly, everything is old and very used, breakfastlounge is like one at the airport and not very huge. after the second night we changed the hotel
Excellent location on a wonderful beach, nicely distant, but not far from the hustle and bustle of Kata Road. Excellent service. Our first room seemed to have broken air conditioning. They quickly moved us to a second room upon request. A very large resort, so you loose the inimate, secluded feeling of some other resorts.
the hotel is very nice for relaxing near the beach, the staff and food are gr8. the pool designed fantastic. the rooms quite small for families. and the net price needs to be concidered. the location quite far from the shopping area.
The hotel is very nice, we were upgraded for free from Junior to Grand suite. It's on the beach and staff very friendly. The hotel has all facilities.It has a diving center! The hotel is located in Kata Beach which is far from nightlife (Patong). Almost 80% of guest were 50years old and above. not really for young. Massage are cheap but not very professional.
Very relaxing settings, great pools and access to the beach A little remote from Kata town or any town but great for a week end escaping city life and relaxing on the beach or at the pools
It was peaceful, relaxing and you were made very welcome
quality, good service, clean.. foods can be better, need more shuttles and they should be cheaper
The location is great, its close enough to town but just far away enough to have a relaxed beach holiday. The staff are friendly and very accommodating and the hotel is busting with great facilities.
This is a great hotel with the beach just in the hotel without need to cross roads or share it with thousand of tourists. Quite and well placed to have dinner in the local town
The breakfast and pools are fantastic. Really enjoyed the green landscape around the resort. Some of the furnishing appears to be worn out.
There was nothing what I liked about the hotel. I would never stay here again and I wouldn't recommend it to anyone. So far it was the worst hotel -in the same category-where I ever stayed in Phuket. (I' have been visiting the island for over 10 years regularly). It is a very very touristic hotel without any charme and that oriental touch what you find in nearly every hotel in Thailand. Rooms look very commercial, providing cold atmosphere.I Find the landscape design of the hotel very weird. You can't enter buy car/taxis but they let big tour buses in, which park in the morning in front of your balcony waiting for the tourists with running engine and making irritating noise at 8 am on Saturday morning. Unacceptable!! Staff is far not up to International standard. They have a very much country girl/boy appearance .They need a bit of grooming and training.
The good bay, convenient site. A high level of service. The restaurant looks level below hotel, is disproportionately expensive.
The scenery from the rooms, the space rooms offered and the price I paid for the rooms. Facilities such as mini golf, table tennis, fitness centre, squash and tennis courts. The hotel should introduce Muslim shower in toilets just like leading hotels in Bangkok do. In restaurants and breakfast they should introduce Halal food, and if any chicken or lamb is already Halal, then it should be advertised as such. They should also introduce a couple of more table tennis tables as table tennis is by far the most popular game and there are long queues of guests for the lone table. Games room should also be open for 24 hrs.
verry nice hotel, excellent for honey lovers, a little far from malls, security measures reduce the comfort even thyough they are trying to make it as easy as possible.
The hotel staff are friendly. Overall, the service and facilities are excellent. The rooms are clean and spacious. Unfortunately, the hotel did not confirm our reservation properly even though we booked 6 months in advance and had no record of our booking. Activehotels were much more helpful in solving the problem than the hotel who did not want to know about it until they were contacted by activehotels directly. Make sure if you book this hotel through booking.com or priceline that you double-check they have confirmed it by phoning.
Excellent position, amenities first class staff friendly and the cleanliness was above average, all in all a great destination
My husband and I celebrated my birthday in Phuket, and the hotel staffs came up with a surprise cake on my birthday. It was the most unforgettable and sweetest memory that we've ever had in the hotel!
Good position at Kata Beach and our room had a beautiful view - also great breakfast provided each morning It would have been nice to be informed that the minimum amount of stairs you need to climb (starting from the carpark) is 60 - our room required approx 75 stairs plus the use of a lift. There are other rooms at this hotel that require the use of additional stairs!!!!!!! Not for the faint hearted!!!!!!
the hotel is very beautiful, very clean, the room are quite big and there's a wunderful view, i really dont no what i didnt like
We were given a very lovely room with a great view. All of the surfaces in the hotel were extremely slippery when wet. No proper emergency care or even a wheelchair available. Several people, including me, fell during the rain and no proper response plan was activated.
location & services his area is very quite after 10pm.
near to Kata Beach, 3 min walk. Good swimming pool. Arrogance staff. Never book the spa room with no window, smelly and dark, very depressing. the bar of the hotel sings songs until 11 pm, very noisy.
Primarily The excellent location being close to Beach & the Kata Beach shopping & restauarant areas. While majority of staff, especially in the Restaurant Areas & Room Servicing were very helpful & gave an approriate good level of service, there was some inconsistencey in the way some staff in other areas performed their duties & communicated with guests.
The view from our balcony was superb. Kata beach view. The hotel was over priced for what you get. The hotel was suitably run down and tired due to a large number of rooms and its age. The staff were arrogant and rude which we found to be uncharacteristic of greater Thailand
the pool and sea view from our balcony was excellent. It was a quiet resort,the stairs were not a problem as it gave us extra exercise. The resort was only a few minutes from beach and about 5 mins from shops restaurants and bars.
good view to kata beach, cleanness of room, friendly behaviour of staffs
The staff at the bar and resturants Seaview room was advertised as being on the beach. It was not. I had a view of the back wall of the bungalow in front of mine. Reception staff couldn't care less.
nothing everything. what a dump. i had to move to another hotel for 3 days just to salvage the trip
The rooms and the amenities were amazing. The staff is extremly helpful and friendly. We are already planning to stay there again when we go back. Stayed in a beach front cottage. Next time we want to stay in the pool access rooms where you can step out of your room straight into the pool. Power went out momentarily a few times one night and the beds are on thr stiff side. Other than that the place is great!
closeness to beach, natural setting, away from the madness. Very friendly staff Mattress hard, pillows too hard and to big. They did try and fix but we only got 1 pillow that was comfotable
Please write at least 15 words Me and husband already asked the hotel to arrange a airport transfer on our arrival.we havr made the payment few days before the traveling date.we have provided our ETA as well.the booking code : booking ID#170507258.however,the airport representative didn't turn up.we even called him but after waited for an hour he still not there.luckily one guy help us there and volunteer to send us to the hotel with no charge.
Probably the beach view, gardens and pools. Poor cleanliness of room (antz all through the villa, mold all over the bathroom tiles and sand in our bed sheets?), lack of staff assistance (tried to stick us into a 'sea-view' bungalow until my finance told the manager where to go- the only view we had at that stage was the back of another villa. 20 minutes later another villa became available...) and paying for internet useage. The Vibe of the resort is very poor and do not drink the milk (we watched staff stand around and talk, allowing the cats to lap milk from the outside tables saucers).
location .comfortable ,lovely staff, food....every thing nothing
Great hotel, service and location as always. Happy to come back again to the hotel! None
very good breakfast, fishes in pool, view from 15 floor to sea and mountains no wi-fi free in room
the Staff were very friendly and the hotel could arrange for whatever we asked for (they don't beleive in impossible) the qualification of the tourist help desk staff
Hotel staff was very helpful, caring and ready to enhance the stay experience.Location is great near by the center of interests and the beach. Swimming pool area and garden is very well maintained. Excellent value for money. Quality of service and food at the thai restaurant of the hotel are excellent. Bedding is slightly of poor quality and matresses would require a refresh.
Casual feel Too quiet
near the center of Patong. Good in room Service Maybe the hotel is good in the past but not sweet for young people. I mentioned in the reservation that I have a friend will have her birthday there. But there is no special preparation for her. I also mentioned we need 2 king size beds. but only one available...I have to give up...& dark in the restroom.
the hotel staff were lovely so friendly yes the mould in shower and having to pay extra for what i already booked.
Hotel location is excellent as it's walking distance to busy patong beach and shopping area. The food served around patong are excellent. This was my 2nd stayed. The hotel staffs attitude toward westerner and asian seems to be different. Quoted an eg, we were made to wait when some european checked-in althought we were at counter much earlier. I find that offensive and rude.
Friendly staff, well location
The view is absolutely stunning. Every sunset is breath-taking. The pools are amazing. The staff overall was friendly and helpful. For the price it was a great deal. This is not the resort for you if you are seeking beaches. The food was good but nothing special. Prices were a bit above average (I'm a NYer so that's even for NYC standards). It's somewhat remote so if you are looking to hang around in town not the most ideal, but if you don't mind that it's not bad. About 45 mins from the marina. Biggest downside it is flooded with Chinese tourists (I am Asian myself so this is not meant to be racial). These tourists bring children and turn an otherwise adult style resort into a free for all. And my wife and I are almost certain housekeeping stole about $30 in cash from us.
i had seaview room - big and luxurious. really enjoyed it. stuff is very friendly and are trying very much. pool was nice and big. hotel is new. construction still in progress. stuff dont always know what to do. management is still not settled. slow service during breakfast. when more people arrived to hotel, hotel seemed not to be capable of handling of such number of people. cant imagine what will happen when the hotel is full....
The infinity pool, twin water slides and lazy river were fun. The resort overall is beautiful and the rooms are top class. Since the hotel is new some construction work was still in progress and it seems the staff is still settling in.
The fantastic service by all the staff there. They were all so helpful & tried hard to be the best of service. The rooms are gorgeous & the pools are awesome. I can't wait to go back, we had the best honeymoon here & already have reccomended to people to go there. highly Recommended to stay here. Only downfall is a little bit of work being done on resort but it was nothing that bothered us whilst we were there.
Excellent service, food venues and luxurious surroundings.
luxiry far from the city
The service was 5star/the selection of restaurants were impeccable combined with a setting that looked like it came out of a South Pacific musical scene. We loved the staff and the Siam Deli was purely delicious. The weather was the biggest disappointment- The satellite TV and movies offered were outdated. Not a lot of activities for wet weather. Need to forecast weather for next day. The Fire Dancing lacked a little cultural choreography- was very short
Serenity and calmness, natural beauty of the location. Good choice of places to eat within the hotel but pricy. Childrens play room was great and out little one who is 5 enjoyed the activities and went each day Cost of food and beverages
Great property The staff was extremely inexperienced and untrained.
the facilities were fabulous, the "lighting of the torches "ceremony almost every evening was a spectacle in itself.My bedroom was luxurious & the bed lined to die for.The classes offered were varied to suit all tastes.I enjoyed the pilates/yoga with a Thai instructor who was excellent.The blue pool was one of the most interesting ever, the swim up to bar was lovely. My bedroom balcony was so dissapointing.The jungle was coming over the railings at me, i could not see anything except palm trees literally in my face.The breakfast was wonderful however the evening meals were really poor.I walked out of the Italian "Cocina" it was the head chefs night off I was informed & the pasta dish was one of the worst I have ever had in my life.
the hotel as a whole. excxelent service. nice pools & restaurants.lovely beach side. spa. very kind & friendly staff. only many lezards on the walls at night.........
Rooms, location, Dining, pool, very friendly staff, especially Su, restaurant manager Andanan Grill. Nothing
Fantastic hotel, very happy stay here.
The place was very much like paradise. The bed was so comfortable, really like a little piece of heaven...and the food was scrumptuous, so delicious. U will not believe the spread they have for breakfast, and dinner is just as excellent. I highly recommend this hotel. It's a little pricey, yes...that's for sure, but I thought it was well worth it! I have absolutely no complaints...and trust me, I'm very picky. I throughly enjoyed my stay and plan on staying there again the next time I visit Thailand.
This hotel was outstanding because of the the friendliness and helpfulness of all staff.
The staff were extremely friendly and the accommodation was fabulous, extremely luxurious with stunning contemporary design. A room with private access to the pool was sensational!
The staff were friendly. Check in and check out was very easy. Centrally located and also right on the beach.Breakfasts were very good. I even had the General Manager come and ask if I was enjoying my stay , thats a first.
Easy accessibility 1.There are some things that need to be clarified for exp: I have request one of the hotel services to collect all the hotel dishes /cups as I don’t use them and after I did check out It turn to be that I was charged on my hotel bill and I have to go back and explain.
really amazing - lovely hotel, great staff, really lived up to expectations and very convenient to the beach, shops, pubs etc
In general it was very nice hotel Bathroom without locks
nI choose room with privet pool,its amazing and the hotel located in the patong shop area Nothing
The location, the facilities and the staff.
The location is excellent. The pool access rooms which are a few meters from the beach are also excellent. Its a bit expensive.
Private Swiming pool Air conditioning is very strong and direct on the bed
The room was good and spacy with a modern good layout. Same with furniture which was good. Based on the internet presentation, I expected to see the sea from the private pool! But no, that was covered with plants. You need to be an engineer to operate the lighting etc. They should focus more on guest service than just putting you in the room and then focus on the 12pm time when you have to leave. Based on internet presentation, you at least assume a TV of 42 inches! This is NOT the...