Palace Inn Baytown

I love the location neurons are always cleaned never loud

The management is äweful. I renewed the room and my kwy card failed to wirk after i payed again the man had no problem just told me to bring my card back when i could to reset it. Later that day i brought it to office noone was in office the young small girl came from upstairs after a few minutesa i was already outside in parking lot i told her i needed it reset she grabbed it out my hand very forcedully that it jerked my arm and told me i had to reset card when i paid room and that if it happened again she wouldnt do it again. I asked her what the hell her problem is and you don't treat people like that even if she's in a bad mood for whatever reason she doesn't take it out on somebody else I walk off I go up to my room of course the key doesn't work so I have to go back I banged on the laundry room to work this where she had came out of before she came out again when I told her the key didn't work she grabbed it on my hand again I don't know what's wrong with this lady but her and the man that works the day shift need to work in another field without customer service they are both rude and mean to a lot of the customers it's not just me I've heard them and saw them being rude other people. I like this place it's clean it's a good location all the other people that work here have been awesome it's just these two the old man that works the night shift and been here a while and he is great always make sure you're taking care of hopefully something will be done about these two cuz I love this location and I've always enjoyed and love the people here before I have read other reviews and clearly I'm not the only one that thinks like this

The hotel was clean, and comfortable.

The staff was rude and tried to over charge us for our room. They were upset that we had a discounted rate for our room. They tried to charge us $30 dollars over what was arranged through booking.

The day manager and his wife are very very rude and shouldn't be working in customer service]l.p. O L