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|"Helpful friendly staff Great breakfast."||(in 279 reviews)|
|"Great location, excellent breakfast, friendly staff."||(in 209 reviews)|
|"Great location, excellent breakfast, friendly staff."||(in 217 reviews)|
|"There are no double beds."||(in 24 reviews)|
Time of year
Show reviews that mention
|alexander platz||in 20 reviews|
|berlin||in 72 reviews|
|clean room||in 250 reviews|
|coffee machine||in 147 reviews|
|friendly staff||in 687 reviews|
|good breakfast||in 476 reviews|
|good location||in 535 reviews|
|minute walk||in 216 reviews|
|nice hotel||in 496 reviews|
|tram stop||in 251 reviews|
|transport links||in 19 reviews|
|twin beds||in 171 reviews|
|value for money||in 99 reviews|
Good hotel within walkng distance of centrum. Nice, spacy room. Friendly reception staff and other services. I recommend it. Good parking right outside the window.
The staff goes above and beyond to make sure you’re cared for. They brought my 16 month old daughter a crib with blankets, bath towels and a rubber ducky (we don’t have a dog, but I saw that they had a blanket, dog bowl and bottle of water for furry guests). The man who brought the crib even thought to bring us a kettle for hot water for our daughters bottles. The room was very nice, the bed, pillows and comforters were extremely comfortable and we had everything we needed.
The only thing I didn’t like was we had to carry our stroller up the stairs to the lobby from the parking garage.
Nice equipped room with central located TV
Nothing at all
The hotel has a really good location. It is really close to Alexander Platz, we could walk there and it is not far from the main station by tram.
The room that we got was disappointing, we asked for a double bed and we got two twin beds next to each other. We asked on the first day to have a room with a double bed and the woman at the reception told us that the hotel was completely full so she did not have any other room for us. We asked to take a suite that we were ready to pay for and she told us that they had no double bed in the suite (which was a lie) ans that anyway they didn't have any suite free because a couple from France was taking the suite that night (which is a lie because they have many suites and it's coronavirus and I am French myself so I know that it was forbidden to travel to another country at that time). We stayed in that room and on our first night we heard people from the room on top of us walking and running VERY clearly (which is unacceptable in a 4 star hotel. We called the same woman at the reception to ask her to give us another room where we wouldn't have children running on top of us and she was REALLY unprofessional, she had a breakdown and told us that she is not "the customer's clown". We were friendly with her and just asked her to have a room where we wouldn't hear people walk and run wich we believed was fair for the price we paid but she told us that she did not have any other room and that she could get us a room with a lower standing than what we paid for but that she could not guarantee that we would get some of our money back. There was no manager available while to was a long weekend in Germany and that woman told us that she did not have any suite and that even if she did there was no double bed or bath in the suite (which was again a lie). After her breakdown and us not letting it go, she finally offered us to have suite on the last floor which indeed had a double bed and a bathtub!
With a stay at Leonardo Royal Hotel Berlin Alexanderplatz, you'll be centrally located in Berlin, within a 5-minute drive of Friedrichstrasse and Berlin State Opera. Featured amenities include a 24-hour business center, complimentary newspapers in the lobby, and dry cleaning/laundry services. Planning an event in Berlin? This hotel has facilities measuring 10764 square feet (1000 square meters), including a conference center. Self parking (subject to charges) is available onsite.
based on 6,419 reviews
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Reviews about Leonardo Royal Hotel Berlin Alexanderplatz
Most Popular Landmarks
- Alexanderplatz 0.5 mi
- Fernsehturm Berlin 0.7 mi
- Berliner Dom 1.1 mi
- Alte Nationalgalerie 1.2 mi
- Pergamonmuseum 1.2 mi
- Neues Museum 1.2 mi