Cons: Price was not like the price offered online, on a trip it's the most annoying thing
Sep 10 2016
Cons: The office changed (and effectively cancelled) my reservation the day before, calling me several times to negotiate whether I could even have a car. Despite my booking for the day, they told me I could only have a car for four hours or nothing at all. Luckily there are other options in Berlin. Not a particularly meaningful reservation.
Apr 30 2016
Pros: the auto was reliable and was able to stay at autobahn speeds
Cons: the GPS was impossible to,program and then stopped working all together. the car was small which is
OK but I would not buy one. the suspension was a bit harsh. the big problem that a mentioned was the
lack of GPS. we would have used a map if we knew we didn't have that option.
Cons: Paid 50% more for not mentioned insurrance costs.
Oct 18 2015
Gap between price promised and price paid
Cons: We ordered the car online, preparing to pay 60 Euros, but when we arrived it turned out that we were sole a deal with not insurance. So KAYAK is the problem here. We ended up adding more than double this amount. This is poor programing of your algorithm. I WILL NOT USE KAYAK AGAIN. I received a confirmation to my reservation with a price that had no relations to reality.
May 9 2016
Issue with insurance
Pros: The car was nice and clean. No issues with it. Diesel and stick shift.
Cons: Price changed when we arrived to pick up the car due to issue with insurance. Did not have this issue when renting with Sixt a few days later. No $ surprises. Would not rent from Dollar again.
Pros: Brand new car. I paid extra 70$ and got diesel.
Cons: I paid for automatic Mercedes but I got Seat. They asked me to translate my driving licence from my embassy though it is in English and used it before in Berlin with priceline and hertz
Aug 1 2016
Car not available
Cons: Car did not exist. A call was made (no voicemail) from an unknown number at 9pm the night before my reservation. I returned the call several times, only getting an answer at 11am the next day (4 hours before reservation), only to learn that the car was not available. I didn't receive any other notfication -- no email, no voicemail, and no 2nd call. No effort was made to find me an alternative and no compensation was offered -- only to follow up with customer service.