Overview

The Norfolk Hotel

267 Hagley Road, Birmingham, United Kingdom
+44 121 454 8071

$35+

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Rates

Overall guest ratings

5.2/10 Okay
Based on 2,619 reviews
See all reviews

Review highlights

  • 8.6
  • 6.5
  • 3.6
  • 3.1

Nearby

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    Amenities

    • Business center
    • Meeting/Banquet facilities
    • Room service
    • Wheelchair accessible
    • No smoking
    • Restaurant
    • Bar/Lounge
    • Express check out
    • 24 hour front desk
    • Safe
    • Designated smoking area
    • Storage available
    • Internet
    • Wi-Fi
    • Laundry facilities
    • Wedding services
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    Reviews

    Guest reviews

    Overall Rating

    5.2 Okay
    Based on 2,619 reviews
    • 8.6 "Location is great."
    • 6.5 "Breakfast is mediocre."
    • 5.3 "Service is ok."
    • 3.6 "Vibe wasn't good."
    • 3.1 "Quite uncomfortable."
    • 2.4 "Awful rooms."
    • 2.1 "Terrible amenities."
    • 1.8 "Disappointing internet connection."
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    Overall Rating

    4.8 Okay
    Based on 1,152 reviews
    • 8.7 "Location is great."
      10.0 "City centre within easy reach, said 100%."
      10.0 "100% thought parking was inexpensive."
    • 6.6 "Breakfast is mediocre."
    • 5.2 "Service is ok."
      5.9 "Only 59% found the staff to be friendly enough."
      5.8 "58% said the reception staff was ok."
      6.4 "Only 64% thought the service was professional."
    • 4.1 "Vibe wasn't good."
      4.7 "53% criticized the unstylish hotel."
      3.8 "For 62%, the lobby entrance was sub-standard."
      2.4 "76% didn't like the unstylish hotel."
      2.1 "Unfriendly atmosphere, according to 79%."
    • 2.6 "Quite uncomfortable."
      2.3 "77% didn't like the uncomfortable beds."
      1.6 "84% thought it was too noisy."
      3.6 "64% criticized the small bathroom."
    • 2.4 "Terrible amenities."
      2.4 "76% thought the building wasn't nice."
      3.8 "For 62%, the lobby entrance was sub-standard."
      2.1 "79% didn't like the architecture."
      2.6 "74% thought the facilities needed updating."
    • 2.0 "Awful rooms."
      1.1 "89% said rooms were dirty."
      1.8 "82% complained about the bathroom."
      0.5 "95% thought they were poorly maintained."
      2.3 "77% didn't like the uncomfortable beds."
      0.9 "91% had problems with the shower."
      1.1 "89% found problems with the furniture."
      1.5 "85% said the bathroom was dirty."
      0.7 "93% thought the tv was sub-standard."
      3.6 "64% were unsatisfied with the kitchenette."
      3.6 "64% criticized the small bathroom."
    • 2.0 "Disappointing internet connection."
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    Overall Rating

    5.0 Okay
    Based on 261 reviews
    • 8.9 "Location is great."
      7.5 "Great parking, according to 75%."
    • 6.0 "Breakfast is mediocre."
    • 5.3 "Service is ok."
      5.9 "Only 59% found the staff to be friendly enough."
    • 3.5 "Vibe wasn't good."
      3.8 "For 62%, the lobby entrance was sub-standard."
    • 2.8 "Quite uncomfortable."
      2.3 "77% didn't like the uncomfortable beds."
      1.5 "85% thought it was too noisy."
    • 2.3 "Terrible amenities."
      2.3 "77% thought the building wasn't nice."
      3.8 "For 62%, the lobby entrance was sub-standard."
    • 2.0 "Awful rooms."
      1.6 "84% said rooms were dirty."
      0.4 "96% thought they were poorly maintained."
      1.6 "84% complained about the bathroom."
      2.3 "77% didn't like the uncomfortable beds."
      0.9 "91% found problems with the furniture."
      1.7 "83% said the bathroom was dirty."
      1.0 "90% had problems with the shower."
      0.8 "92% thought the tv was sub-standard."
    • 1.8 "Disappointing internet connection."
    View all review categories

    Overall Rating

    5.4 Okay
    Based on 1,204 reviews
    • 8.6 "Location is great."
      7.1 "Great parking, according to 71%."
      10.0 "100% thought parking was inexpensive."
      10.0 "Near to public transport, according to 100%."
      10.0 "City centre within easy reach, said 100%."
    • 7.7 "High value."
    • 6.9 "Breakfast is mediocre."
    • 5.6 "Service is ok."
      6.6 "Only 66% found the staff to be friendly enough."
      5.9 "59% said the reception staff was ok."
      5.8 "Only 58% thought the service was professional."
    • 3.5 "Not very comfortable."
      3.3 "67% didn't like the uncomfortable beds."
      1.9 "81% thought it was too noisy."
      0.7 "Air conditioning was criticized by 93%."
      3.0 "70% criticized the small bathroom."
    • 3.1 "Horrible vibe."
      4.0 "60% criticized the unstylish hotel."
      3.1 "For 69%, the lobby entrance was sub-standard."
      2.1 "Unfriendly atmosphere, according to 79%."
      2.4 "76% didn't like the unstylish hotel."
    • 2.6 "Generally quite dirty."
      3.0 "70% said rooms were dirty."
      2.4 "76% said the bathroom was dirty."
      1.1 "89% thought it was rather dirty."
    • 2.6 "Awful rooms."
      3.0 "70% said rooms were dirty."
      0.6 "94% thought they were poorly maintained."
      2.0 "80% complained about the bathroom."
      3.3 "67% didn't like the uncomfortable beds."
      1.2 "88% had problems with the shower."
      2.4 "76% said the bathroom was dirty."
      1.1 "89% found problems with the furniture."
      1.0 "90% thought the tv was sub-standard."
      4.6 "For 54%, the rooms looked old."
      2.7 "73% were unsatisfied with the kitchenette."
      0.7 "Air conditioning was criticized by 93%."
      3.0 "70% criticized the small bathroom."
    • 2.0 "Terrible amenities."
      2.0 "80% thought the building wasn't nice."
      3.1 "For 69%, the lobby entrance was sub-standard."
      2.1 "79% thought the facilities needed updating."
      2.0 "80% didn't like the architecture."
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