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the service was friendly, room exceeded my expectations was clean and big!!! as soon as i settle in my room front desk called to check everything was ok. I would say I got more that I thought for my money.
The breakfast was great but everything else..... I had been traveling for 2 weeks and I pick this location because it had a laundry. I get there and it's broken but when I inquire at the desk they say they did not even know it was broken. They tell me to wait until morning and they will have it fix. Good for me that I did not believe them, cause it still was not fixed by 11 am the next day. So at 12 am I'm looking for a 24 hour laundromat and I ask the guy at front desk for quarters and he gives my family and I attitude. I also called to say I was going to be late to not give my room away. I get there and say sorry we gave your room away and was stuck in a smoking room. The staff then tried to blame me and said you must of booked the smoking room. I kept my cool but as someone who travels for work never again!!!! Also front lobby smells of guest that smoke pot. NO THANKS! Service is not a standard at this hotel.
Free breakfast and shuttle to the airport Room smelled very musty and front desk said it was because of the humidity. I've stayed at many hotels in Florida without a musty odor in the past.
We stayed at this Best Westin for 2 days because we missed a connecting flight to Myrtle Beach. The hotel is very close to airport with clean rooms, nice spa pool, and breakfast. The staff were all friendly and excellent hospitality.
We stayed the day before our cruise. Complimentary Shuttle picked up from the airport and for a nominal fee, a shuttle took us to the cruise the next day. The hotel is in walking distance from many restaurants. Great value and convenience. Unfortunately, we were in competition with 8 other cruise lines, so getting picked up from the airport was a bit of a nightmare...One of the hotel Shuttles was out of commission so the operating shuttle was continuously filled up..It took an hour to get to the hotel which was less than 10 minutes away. Advise.....check to see how many cruise ships are sailing on the same day!
Location Bit warn, could be cleaner maids do minimum clean
Great location, close to airport and beaches. Not a lot of frills, but a comfortable bed, decent breakfast, and the staff is awesome. Also not a bad fitness center. Even though the location is great, it's a little difficult to find so if you drive pay attention. Located next to I95 so a little loud out by the pool, but hard to notice unless a really large truck comes through.
Airport transfer is unreliable. I waited over an hour for the airport shuttle which did not arrive and had to get a cab to the hotel. And that was 10 am in the morning. Entrance to the hotel was easy to miss since the hotel was partially hidden from there main road.
Location No kitchen in room
Conveniently located. 3.5 miles from Dania beach, nice large rooms. Room service is quite pushy if you dont let them in every day to clean your room. Breakfast ends way to early, 9 am during the week, 10 am sat and sun. Tv doesnt work well and is very touchy.
The gym and room was very nice. We don't eat pork products and that's what was served each day. They could have added turkey to the menu as well for diversity. The carpet in thefroom was very worn and the bathroom sink was clogged , the water took a very long time to go down the drain.
offered shuttle service to the cruise port for $12 per person Very busy hotel on the weekend.
Everything was good Is on a location not easy to turn to hotel
I found everything I needed. Laundry, detergent, breakfast,etc. I liked everything.!!
Room was superb. Furnishings and decor top notch. In a word: Extraordinary!
the rooms were very nice and clean. The bathroom wasthe best! Had a really nice walk in shower and plenty of hot water. The sinks were very luxurious and the pull out mirror was a really nice touch. I didn't use both t.v.'s but nice touch. The king size was bed was comfortable. Wish I could of stayed longer.
Clean, well designed room, convenient location to attractions and beach. Friendly staff. Well done n/a
The room was very nice and comfortable and nicely decorated. It was a very pleasant experience. The closet was hard to access. There should have been a light in the closet. It was hard to see what was inside.
The staff was so efficient and everything ran so smooth without asking. Even though the staff was very accommmedating they could have been warmer and friendlier.
excellent for short stay- great and organized shuttle to pier for cruise.Hotel is in excellent condition. rooms were very clean and spacious, lots for your money! very quiet.. close to shopping.
free shuttle to airport and cruise port also free pick up.
This is an excellent place to stay overnight in between flights. The place is very comfortable clean and appealing, the staff is extremely helpful and courteous. I had come from a long overseas flight and it was just the rested I needed before travelling aging the next day. The restaurant/breakfast is pretty good as well.
Very new (Jan. 2010) place that is very clean and well appointed. Felt like a hidden gem as they weren't that busy when we stayed. Would like to keep this place a secret but I have a feeling that's not going to happen as the word will spread quickly what a great value for the money this place was.
The staff were very helpful, and close by to the airport and restaurants. Great pool. There is some road noise, but was not a problem.
The sofa long enough to stretch out on, great and rare None
Location, comfort, price
Very stylish accommodaton, huge rooms with spacious seating and writing areas.
Brand new 2010 hotel, modern and ultra clean. Rooms are well designed and offer nice style and excellent comfort. Great value.
clean new comfortable no coffee available in lobby like at all times- breakfast completely over by 9:30 with coffee only to purchase the Fairmont has coffee bar at all times!!!
Great modern room with nice layout.
The casino wasgreat (even tho' we lost). Thefood was usually of good value. Our room was niceand the bed was great but itwas almost a mile walk from the elevator and wewerelocked out onASaturday night foralmost an hour!
Thought the mattresses were not that firm and comfortable. And if you have a king size bed include king size pillows with the bed . The pillows are so worn and small . Didn't like that the outside venue seemed abandoned not as many shops most things were closed while I was there . Was unaware there was construction. And after talking to a shop employee she said it's been torn up outside for so long and nothing has been done with the space . Definitely not the same fun place I visited several years ago. Seems like the outdoor area is getting rundown.
location to sun life stadium staff was rude and room check-in is disfunctional. room should have been ready much sooner than it was.
we only stayed for 2 nights and we really liked the swimming area and the casino the room was just what we wanted we will visit again the next time we are in florida 5 star all the way
Beautiful hotel and pool. Great staff Got to the hotel late Sunday night. Not much to do at the hotel during the week.
The beds and linens were wonderful in our room. Room service for breakfast was excellent. The pool area is really lovely, both day and night. Rod Stewart's show was excellent. We found the hotel staff, with the exception of security people, were rather "grumpy".and this includes bartenders.
I love the enviroment, staff, most resturant & shopping The only thing I dislike on every trip is room service, not the service itself but the food is of poor quaility. I made an inquiry a few trips back and found out it was prepared by The Blue Plate, where I dine after 1am as it was the only one open.....it's horrible!!!
The hotel is a self-contained city...lots of shops and restaurants...the downside was its a casino on Indian property so smoking is allowed----YUCK!
The staff was very friendly and the pool was great The construction work that is going on was woken up at 5am and 6am two days in a row from construction machinery and jackhammering
The pool area made you feel like you were far away on an Island resort The room lighting, not enough. Felt like it was cloudy outside bcs the rooms were dark. Need better lighting
I can not tell you just how horrible our stay was. we were still awake at 9am from the noise in the hall ,the next room was party city. How many whores can fit in a hotel room? even the dirt in the hallways and elevators surprised us. this isn't a hotel on the weekends it is like a sorority house with absolutely no rules and no regard for anyone elses sensibilities. horrible horrible stay.
Our suite was very nice. Really enjoyed the comfort. The air smelled like cologne-covering smoke, but it didn't.
Great hotel, great service. Our door balcony messed up on us and they moved us into a nicer room with a view to accommodate the inconvenience. Staff was nice and took great care of us. I would definitely go back again
Easy to book last minute. Needs maintenance. Very simple hotel
Staff was friendly A/C did not work and carpets were dirty
setting no breakfast before 7 am
Ants in room, being charged for a 23 oz draft but only getting a 16 oz glass.
Intercoastal view with a big tree blocking from seing anything
It was a great hotel. The rooms were updated and comfortable. Will highly recommend. Nothing
Location to the convention center The lobby was extremely chaotic and loud. There is nothing near the hotel that gives you options for dining out as far as I could tell.
Location was convenient, staff was accommodating Older, a little beat up, not secure at all, parking was terrible, not great value for the money
Nice rooms, comfortable big beds, good price for location Not the most beautiful from the outside where we stayed. Came a day earlier than reservation and they were sold out. Parking $25 a night!
Pool; marina and waterway views; ability to extend checkout no problem. Difficulty with electronic door lock. Only on checkout was problem disclosed as a battery problem. I'll remember this next stay, should it happen again. Housekeeping supervisor contacted security right away to have battery changed.
Great location, comfortable room Hallways and bathrooms were not clean to Hilton standards
Friendly staff,clean,close to beach. Nothing negative
Great view, location - nice rooms. Bed was way too comfortable!
Vera¡y good location The service specially for the breakfast was very poor
Room and view was wonderful! Staff was helpful, and the pool was relaxing. Loved the love music at the pool. Breakfast at the hotel resturant cost us a pretty penny.
This was a great place to stay. It was very nice and looked more modern than most of the hotels on the strip. Staff very friendly and helpful. Most rooms had a beautiful view of the ocean! The higher your room the better. Beds were very comfy. Room amenities: Keurig coffee maker, refrigerator, ice bucket, 4 glasses, safe, hair dryer, shampoo/conditioner/bath gel dispenser in shower, iron/board, mirrors on the closet doors, 2 bottles of water daily They also offered 2 welcome drinks from the bar upon arrival, free beach towels and 2 free beach chairs daily. Location: The location of this hotel was good for us. It is located at the corner of A1A and Sunrise Blvd. The beach was right across the street and this section of the beach wasn't as crowded. We did not need to rent a car. There was plenty of things within a block surrounding the hotel. There was a Thai sushi place, 24hr pizza place, Mediterranean/Vegan spot, deli/sandwich shop, ice cream, popcorn, Subway, 7 Eleven. There were also several souvenir shops, a pub and a couple of other small restaurants. We rented a scooter from Fun Rentals right behind the hotel so we could explore a little further. Great transportation without paying for valet parking. We also used the beach shuttle ($3/person). Other transportation options include Trolley ($1/ride), City bus (bus stop right out front), cab, Uber, bike rentals. The nightlife is about a mile south of the hotel (30 min walk) on A1A. The Galleria mall was about 1/2 mile west on Sunrise blvd...not far at all. Overall this was a great place and we would stay here again. The pool was sort of small though. I would have liked a microwave as well though. Restaurant in hotel was kind of expensive so we never ate there.
NOTHING. EVERYTHING. I would not stay here, they are not accomodating,the staff is rude and inconsiderate. There sheets were terrible, and the room was dirty.
The personal are professional and very polite.
The staff is friendly and accumulating. Easy access to beach front. Updated lobby and rooms. Near liquor store. Don't worth the $200+ a night rate I paid. It looks and feels like an old Holiday Inn that was renovated. The view from the rooms of the beach is only a half view as the building is blocking the rest. The carpet was stained. The shower had mold on the grout and caulked in areas. The A/C only kicked on when it wanted to. The pool is the size of an above-ground pool. I paid the rate because the reviews and pictures looked appeasing but it turned out to be a front. Also, it is not an adult only hotel; many, many families present and being very loud and obnoxious. 2-star rating. Only stay here if you find a rate for under $100 a night. Very, very disappointed.
Very comfortable bed. Rooms are nice. Location to beach is great. Parking cost is $30/night. You can hear every sound through the door.
Clean, friendly staff Restaurant was very expensive
The woman at the front counter was extremely helpful and friendly. She immediately saw our daughter who is two and offered to have us a crib sent up immediately. Hotel restaurant server was also excellent. Gave us great service and the food was great. Seemed a little too "uppity" for our family. It always seemed as if someone was looking for a tip. My husband went down to get a luggage cart to take our bags downstairs and the guy wouldn't let him have the cart. Said it was a "liability". I've been to a lot of hotels and always used my own luggage cart. It's not a liability for heavens sake. It just means someone won't get a tip. Also the bed was not very comfortable but that's just a personal opinion. It could be very comfortable to someone else.
Great location. Great last minute deal thru Kayak. I will definitely stay again. My room was RIGHT BY THE ELEVATOR... bad move. You hear everythjbg coming in and out. Also, the chef... Well, let's just say the meal I had wSnt great. Actually, it wasn't good either.
The staff and food quality were excellent. The hotel grounds and facilities spacious and easy. Special kudos to the bar wait staff and bartender... friendly, accommodating, and excellent. Noise from the parking lot activity, the outside hallway and from the airport kept me awake all night.
The staff was awesome, Everyone was very friendly and willing to make our stay memorable. Our balcony was so relaxing after a long flight, we enjoyed looking out at the beautiful garden area.
A beautiful place and always feels like you are on a luxury vacation. The lobby bar is one of the best hotel bars ever. I am concerned my credit card will be used under someone else's name as my bill I received was incorrect at the end of my stay and had the incorrect t address on the statement... Every time I've been to the hotel the check in is a huge issue and great area of concern... Honestly, limits my likeliness to return due to headache of rooms are never ready (I checked in last time the room wasn't ready until after 6p and this time I checked in at 4p and had to choose a room on a lower floor due to room on the original was not ready).
My boyfriend and I flew in from out of town and stayed here this past week for 3 days. Everything was amazing; the front desk was very professional and polite. Room service was great and accommodating. I loved the spa pool and pool side bar. The view of the marina from our room was breath taking. We will definitely be staying here again when we fly in for Christmas.
Pool lounge and pool staff were very friendly and accommodating as was the bellmen. Lots of things tho do for kids. Breakfast menu at Mariners was very overpriced and of little value including drinks. Women's poolside restroom didn't have functioning locks on stalls.
Everyone was very nice and knowledgeable I liked everything
Hotel did not look the same as pictures displayed online. The room smelling like old cigarette smell it wasn't a balcony either
Comfort, atmosphere. Staff was friendly, helpful. Outdoor walking from place to place (i.e. room to room, room to pool) Food was not good and not enough a variety. Needs coffee. Laundry facilities not in the building. Wine was way overpriced.
This hotel is showing its years and definately needs an overhaul. I'd say skip it.
The pool area was very nice and great location on the water close to the beach I reserved a room with a king size bed. When I arrived I was told there was none available and was given a room with two queen size beds. They seemed smaller than queen and were definitely cheap mattresses. Very uncomfortable. Also the wallpaper was peeling off the walls and there was mold on the walls. Definitely not a 4 star!
Parking was $25
Nice people and when things weren't right they made it right.
Love the pool and the view of the beach! Everything was clean! Couldn't take food outside to the pool or a cooler. Security guards were annoying on that.
Worst cell and internet reception
I stayed at this property 3 years ago. Then the hotel was a bit ragged and showing its age. Since Hilton has taken over they've done an amazing job fixing the hotel. It's pricey but I was on an expense account
Being on the beach was amazing and the faculties for the event was one of the best I have ever seen The balconies were all closed off, the staff were rude and argued with you, no place to get food during the day. This please looks like a high end resort but has the amanties of a best western
Pool area is fantastic, beachfront hotel and staff were accomodating and most of them freindly. very expensive to buy anything at the hotel. Room was not perfect but the beach view was memorable!! Worth the extra $$. There was no free wifi even with the pricy room! not acceptable these days.
The location and beach access. Hotel was beautiful and comfortable. Construction didn't take away from beauty of hotel. The resort fees. Just include in price up front.
They aré remodeling all the hotel, so all services and features are not available
THE beach, the room, the lobby I was charged for everything! Even charged for receiving a delivery package. At the end, it ended up being a very expensive hotel.
Location of the hotel is great, beautiful pool and patio, Great staff overall. The hotel is under heavy construction switching from Westin to Hilton So if you like the sound of pile drivers at 6h00am every morning.... Nothing was told or specified when we made our reservation that the hotel was a construction site!!! Not professional at all!
Excellent location, very nice pools and grounds, nice bathroom and comfortable beds, good TV selection, wonderful beach. Part of the hotel is under renovation and we could not go outside to our balcony. They were all locked and dirty from the reconstruction. We have stayed here about 5 yrs ago and everything was perfect. Everything is still very well kept ,but the hotel is starting to show signs of wear. So, the renovation is on time. Finish date is Fall 2016. I can't wait to see it. We will be back. Hotel very crowded and busy this holiday weekend.
Location of hotel, Rooms were nice Poor Customer Service 45 min line just to check into your room I understand it was Memorial Day weekend, but over staff and prepare for large crowds. We were a wedding and booked 95 rooms they did nothing to accommodate us. Trash was left in hallways for 2+ days Front desk wouldn't give us enough wrist bands for pool. I was overall shocked, very poor hospitality!
A little expensive
Location, great pool, lots of on site food choices, no need to even leave the resort The housekeepers would forget to clean the room. Mattress is terrible
Staff were absolutely amazing, thumbs up to the crew. The pool is absolutely beautiful, rooms clean, beach is five seconds from the pool. Highly recommend staying here!!!
Location Staff from the pool really rude open more time the pool
I loved everything about the place The only thing I didn't like I was treated to two days at the hotel and it was paid for at checkout I was charged for hotel fee complimentary water a chair on beach that was a bit strange they should include it in the price especially When U check in and they tell you it's complimentry I get a bit cheated
Staff was friendly and accommodating. Beds were very comfortable, the complimentary breakfast was nice, the shuttle ride was helpful and my hotel stay was safe and enjoyable.
Great desk staff and very nice room. Got some great recommendations for places to eat in Hollywood downtown. na
Close to downtown and 15' away from beach. Water from the sprinkle shower is low or super weak. Contact staff to resolve issue but still have not resolved it plus let us wait flr more than 2 hours without any better decision. There is no other maintenance people inside hotel to fix the problem too
Staff was awesome. I arrived early and they were so accommodating. Allowed me to check in early, with no hassles. Business centre was easy to use. Pool was nice and pretty clean. When we checked out we were given tea, and breakfast to go. Thank you.
The room and cleanliness Pool was small
This guest did not leave comments about this hotel.
I was pleasnantly surprised with this brand new hotel.
Clean and nice; breakfast area was good and clean. Breakfast selection was also good, (could definitely be improved for a 3-star hotel). nothing really. There was no hot water when we arrived and the water became available in the morning. This was somewhat inconvenient. Staff said it was city issue, but we had cold water, so not sure about that.
It quiet, excellent service, the staffs are very helpful Check out time is at 11am lol I could stay another hr however, it a great experience.
Clean &'quiet Breakfast starts too late for business travelers
Close to the airport. Comfortable accomodations
This guest did not leave comments about this hotel.
Very nice suites
service was great, shuttle ride to airport very much appreciated!
Friendly staff. Social hour was very pleasant. Breakfast was very good. Rooms were large and comfortable. Nice stay.
clean comfortable room nice staff very nice breakfast and happy hour noise from upstairs bathroom hookers in back parking lot
The staff here were great,especially the cleaning crew. I did not like paying $17 a day to park my own car.
Good for the Money to much noise from neighbor rooms
Across the road from the beach. Room was clean. The pool on the waterfront was cool. Water taxi came to the hotel and was only $26 for an all day pass. The noise from the elevator. Only 3 doors down but still was quite loud. Area was away from the bars and restaurants. Needed to get an taxi to most places.
Very clean room. Very helpfull staff. Beach is across the street. Great location to restaurants.
The rooms were great Paying 25 bucks to valet everyday was ridiculous.
Excellent location and very nice hotel. We really enjoyed our stay at the Crowne Plaza. A bit pricey to eat at the hotel.
Elizabeth the front desk person was excellent room was not ready at check in. location.. no beach access
The staff was super friendly, they recognized me by name every time I walked in the hotel. It was just a girlfriend and I staying here during our college spring break and we felt extremely safe while staying here which is important for a couple of females when in a place they have never been before. The pool area was somewhere we hadn't planned on using much since the beach is so close but we had some windier days while visiting so the pool was the perfect solution since it's more protected from the wind. The hotel is only a short walking distance from the boardwalk, restaurants, and Walmart so you have lots of stuff right close by if you don't have a car and don't want to pay for a cab. The hotel is also one of the stops for the water taxi so that can also get you most of the places along the board walk using that. The $18 self parking fee per night was kind of ridiculous to me. I loved the fact that it had a security gate although people could still walk past it. The self parking area didn't have a side entrance so you had to walk back around to the front of the hotel which wasn't that far of a walk but what bothered me the most is it wasn't well lit area. Other than that though, we had an overall great stay!
The room was spacious and clean. I also liked that there was an exercise facility on site. I was attending a conference at the Westin and the Crowne Plaza was very close to that (walking distance) and the cost was half the money.
Very big rooms. Each room has a balcony & a kitchen
The pool area is very nice & it overlooks the intercoastal waterway. Cool little Tiki Bar and wonderful staff. I do not think it was clear the beach is not any easy walk from Resort and you can barely see ocean, ocean view rooms, very misleading. If I stayed there again, I would stay in a room that overlooked pool area/sound side. If you are not an beach/ocean lover, it would be a great place for you.
Approx. 300 meters to the beach, nice pool area and situated to a "river" with a very nice view from our room. Rooms are large.
The check in clerk was very pleasant and the morning clerk got me a taxi - thank you
Front desk was friendly and gave us a free upgraded room. Room was very clean on first impression. The bed was very comfortable. It felt like a brand new hotel even though it isn't. Great price too! I can't stand when people on here rate the breakfast. It's a continental breakfast so of course your not going to receive a home cooked meal. I had a bagel with my coffee and I was all set. :)
Hotel was close to airport and had free shuttle service. Room was very clean as was bathroom. Breakfast was included. Would definitely stay there again. N/A
Very clean & well maintained
You have to pay $35 to park your car there for a week, but they don't tell you that till you get there . It use to be free to park when you stayed there. Other than that - the Hotel was great! The shuttle service to the Port Everglades is fantastic ! Very efficient and friendly!
This hotel was fantastic! Prestine clean rooms! Like a studio apartment with modern decor with kitchen. Contemplated moving into the room. Super Friendly staff! Complimentary breakfast was delicious, and had a variety of foods. The hotel also had a great shuttle service to and from the Hard Rock Casino! I highly recommend this hotel!!! We will most certainly be back! The only complaints I had were minor! We could have had a better view facing the roof of the other buidling. Coffee pot in room had old filter and leftover coffee in it.
Nice People Paying for parking across the street $30.00 a day, You are paying to stay there your parking should be free.
pool and right on the beach under construction. but can't help that
Beach access was nice, but there are better places to stay in the area Once we arrived, we were told we have to pay a huge resort fee. Everything you want to do costs extra. Parking was $35/night - which they don't disclose until you arrive.
Front desk was very kind and helpful. Gym was very nice and clean, but would recommend having antibacterial wipes/spray to clean equipment off after you use. Beach area was beautiful along with pool. Wish you guys had almond milk available in little breakfast area. In the hotel room, it did seem a little dirty. In the hallway down towards the room there was always a "funny" smell in the hallway that lasted the whole time. On the last day, we found a large toenail by bathroom door and was very dingy/dirty was adjoining door to the room next to us.
My family has stayed in this hotel every year for five years over spring break. We have seen it transition from the Sheraton to B Ocean Resorts. It seems the hotel is less interested in families and more interested in catering to singles. 1. Loud music constantly played in the lobby even at 6:00 when you just want to quietly start your day with coffee and quiet. 2. Called room service and went straight to voice mail. Called again and they hung up. 3. The onsite restaurant, Naked Crab, had limited choices for kids and was very expensive.
The pool right on the beach are awesome. You can sit in the pool and watch the TVs at the pool bar. The mermaid show is great and I have seen it about 5 times now. We were not informed that it was under major renovation. The bar in our building didn't open until 5:30. There used to be two bars but one is now closed for renovation. Since there were no vending machines on the hall floors, if you wanted a soda or otherwise you only had one option. Walk out, across the parking lot to a different building (also under renovation) and go to the pool bar. I couldn't even find where breakfast was. If we were just informed of the renovations we would have simply waited a bit to go. I was so dissatisfied we probably wont go back.
Great location Pillows, parking, no heating
View Everything at this hotel is broken, elevators, phones, the Skywalk that takes you from one side to the other. The pool is small and there is only 1 bathroom for everyone, the line was at least half hour long all day. It was faster to walk the 2 blocks, cross traffic and climb the stairs to use the bathroom in your room than wait in line, or walk to the beach, which it seemed mist were doing, and use nature's facilities. They also charge $20 a day to park you car and another $20 for resort fees, I'm not sure where that money goes, since everything is broke and the pool is the almost the smallest I've ever seen at a hotel besides a few motel 8's.
Just one cleaning lady was nice. Construction guys everywhere, noise, dust,smell.all restaurants in hotel closed! Second pool closed!SKYWALK-CLOSED! each time you go across the road with kids.Terrible experience this year.will never stop there again and will never recommend it to my friends!
I booked a room at B Ocean Resort for NYE and the following night. First, I was assigned the wrong room in the wrong tower. The second day, our access card didn't work anymore, because the room was not properly registered as a back-to-back reservation. Second, while we ended up getting a room with lcean view, the sink wasn't properly working. Third, and the worst part about it, B Ocean Resort charger my credit card randomly with bills that I never signed off for. I had about 6 charges for random amounts on my bill, but had only signed one final bill at checkout. Lastly, the food is very expensive. For instance, we ordered one yoghurt as room service for breakfast and the bill, including taxes and tip was $20 (!) For a 4 stars "resort" I would expect way better service and staff, particularky considering their pricing. Billing my card with unauthorized charges is unacceptable!
Checked in at the B Ocean in Fort Lauderdale beach, the phone in the room wasn't working most of the time, staff said that they would send a tech to fix it, but no one never came. Ordered room service, waited two hours for them to tell me that the menu that was in the room was an outdated menu which they originally brought me when I had to order, cause there was no menu in the room, so it took me about 3 hours to get some dining in my room. And to have this room cleaned, I had to call at least twice to tell them to send someone to clean the room, and when they finally came, some supervisor came up to room 792 with an attitude to tell me that they were busy and that's why it took them so long. Overall, I will never stay at this hotel anymore, and recommended no one to stay here either. Service is extremely bad.
The best part of the resort/hotel was location. Depending on what building you stay at, the beach was within walking distance. Also, many restaurants and activities weren't far away. We had to use our cell phones to call the front desk, because the speed dial numbers on the hotel phones would ring busy when we call. Also, called for a wake up call, which we never received. Housekeeping would not come or would come in the late afternoon, when we get back from our outings; often times the hallway and under the bed was not cleaned up. When we went to the beach, we were told to raise a flag (which was provided on a pole) when we would like to have bar staff come to see what we need. No one ever came to check on anyone on the beach. The resort fee (according to Delta Vacations) includes 2 beach chairs, 2 bottles of water, 2 signature drinks, 2-2hr bike rental, board games, sand toys, each day. However when asked, I was told the signature drinks were discontinued from the resort fee 2 years ago. Overall, the value for what we paid was not worth it, and do not plan on going back. The pictures from the website are not a good representation of facilities or service. Renovation can only improve appearance.
Bathrooms were good and room standards were very acceptable Restaurant seemed a bit Galban hearted and lacked sole - being picky but bar AC was way too cold
Location; felt safe as a lone traveler. Friendly staff. Excellent housekeeping staff. No in room coffee maker.
From the time we called for driver to pick us up to the time we checked out. Everything was done professional with the staff. The breakfast, housekeeping and front desk.
The only reason I gave it a two star is because of the transportation they provided to and from the airport and to the port. Most of the staff is very unfriendly. I was late for the free breakfast so I had to pay, that's not the problem. The problem was the female waitress was rude very unfriendly and unwilling to want to take our order. Once we got ready to pay our total was $14.65 off by a few cents. We gave her a 20, but only came back with $4.00. I complained she went back into the kitchen and brought me another $1.25. Still short..it's disappointing to think that management is proud of running this kind of establishment. Ramada left a very bad taste in my mouth.
pool area was lovely, food ordered from restaurant was the best I've had in a long time, excellent service from the Australian lady at the Tiki Bar- thank you for your friendliness and kindness.
The rooms were clean, The staff was helpful, The Breakfast was okay, I did not have to wait long for the Airport pick up. The elevator could have been a little cleaner, you accessed it from the courtyard so i guess a lot of sand and grit is carried in directly from the outside,
so disappointed for the cost. Poor arrangements from the airport-had to keep calling back to Ramada " in 15 min.-in another 15 min" for the motel computers to load so clerk could verify we were registered guests before they would send the shuttle. Rooms were very poor repair with chipping paint and wide gaps around door-air conditioner was LOUD and very dated.
They had a shuttle to pick you up from the airport and they had a bus that would take you to your cruise port which was amazing. Made our trip much better and easier. It was also nice and quiet.
The room was clean It was far from everything, staff came off a bit rude
Location was close to port Everglades for our cruise. They also set up transportation after the cruise back to the airport. Everything went perfect. I would stay again if cruising out of Fort Lauderdale. Out dated
Nice Tiki Bar by the pool. Friendly bartender. Hotel needs some TLC
Free shuttle service to and from ft lauderdale airport . Cheap shuttle to Miami port . Shuttle service to port of Miami was $15.90 pp. in case you're flying on one of the airlines that only fly to ft lauderdale airport. Great value overall . No convenience stores, banks etc. within walking distance .
Airport and cruise service was very good. Beds were comfortable. The Food offerings were good ! All in all a good stay ! Needs some renovation but it checked off most of our Needs boxes !
The man at the front desk was very nice and did not to get ruffled when we didn't have the credit card we used to book the room. The hotel was a little tired, but it was clean.