Overview

The Norfolk Hotel

267 Hagley Road, Birmingham, United Kingdom
+44 121 454 8071

$33+

Overall guest ratings

5.3/10 Okay
Based on 2,500 reviews

Review highlights

  • 8.6
  • 5.6
  • 4.4
  • 3.9

Nearby

    Show all

    Amenities

    • Business center
    • Internet
    • Wi-Fi
    • Meeting/Banquet facilities
    • No smoking
    • Restaurant
    • Bar/Lounge
    • Express check out
    • 24 Hour Front Desk
    • Safe
    • Free parking
    • Designated smoking area
    • Storage available
    • Facilities for Disabled Guests
    • Concierge service
    • Laundry service
    • Room service
    • Air-conditioned
    Less More
    Reviews

    Guest reviews

    Overall Rating

    5.2 Okay
    Based on 2,469 reviews
    • 8.6 "Location is great."
      10.0 "City centre within easy reach, said 100%."
      10.0 "100% thought parking was inexpensive."
      10.0 "Near to public transport, according to 100%."
      8.6 "86% enjoyed the restaurants & bars nearby."
      8.3 "83% liked the proximity to sightseeing."
    • 5.6 "Service is ok."
      6.2 "Only 62% found the staff to be friendly enough."
      5.3 "53% said the reception staff was ok."
      6.2 "Only 62% thought the service was professional."
      5.5 "Hotel security was average, thought 55%."
    • 5.3 "Food is average."
      6.0 "Only 60% were satisfied with the menu."
    • 4.4 "Breakfast is below average."
      2.5 "75% said the breakfast was too expensive."
    • 3.9 "Vibe wasn't good."
      3.4 "66% criticized the unstylish hotel."
      1.5 "85% didn't like the unstylish hotel."
      2.2 "Unfriendly atmosphere, according to 78%."
    • 3.6 "Not very comfortable."
      3.7 "63% didn't like the uncomfortable beds."
      1.2 "88% thought it was too noisy."
      3.0 "70% criticized the small bathroom."
      4.2 "Air conditioning was criticized by 58%."
    • 3.3 "Internet is poor."
      2.6 "74% thought it was overpriced."
    • 2.8 "Awful rooms."
      1.9 "81% said rooms were dirty."
      2.7 "73% complained about the bathroom."
      0.2 "98% thought they were poorly maintained."
      3.7 "63% didn't like the uncomfortable beds."
      1.7 "83% had problems with the shower."
      1.8 "82% said the bathroom was dirty."
      1.6 "84% found problems with the furniture."
      3.9 "For 61%, the rooms looked old."
      2.3 "77% thought the tv was sub-standard."
      3.0 "70% criticized the small bathroom."
      4.2 "Air conditioning was criticized by 58%."
      1.7 "83% were unsatisfied with the kitchenette."
      4.2 "58% were disappointed with the minibar."
    View all review categories

    Overall Rating

    4.9 Okay
    Based on 987 reviews
    • 8.6 "Location is great."
      10.0 "100% thought parking was inexpensive."
      10.0 "City centre within easy reach, said 100%."
    • 5.5 "Food is average."
    • 5.4 "Service is ok."
      5.9 "Only 59% found the staff to be friendly enough."
      5.4 "54% said the reception staff was ok."
      6.2 "Only 62% thought the service was professional."
    • 4.4 "Breakfast is below average."
    • 4.3 "Vibe wasn't good."
      3.8 "62% criticized the unstylish hotel."
      1.3 "87% didn't like the unstylish hotel."
    • 3.2 "Disappointing internet connection."
    • 3.0 "Quite uncomfortable."
      3.0 "70% didn't like the uncomfortable beds."
      1.0 "90% thought it was too noisy."
      3.1 "69% criticized the small bathroom."
      4.3 "Air conditioning was criticized by 57%."
    • 2.7 "Awful rooms."
      1.3 "87% said rooms were dirty."
      2.6 "74% complained about the bathroom."
      3.0 "70% didn't like the uncomfortable beds."
      0.3 "97% thought they were poorly maintained."
      1.3 "87% had problems with the shower."
      1.7 "83% found problems with the furniture."
      1.7 "83% said the bathroom was dirty."
      4.2 "For 58%, the rooms looked old."
      2.4 "76% thought the tv was sub-standard."
      3.1 "69% criticized the small bathroom."
      4.3 "Air conditioning was criticized by 57%."
    View all review categories

    Overall Rating

    4.9 Okay
    Based on 370 reviews
    • 8.5 "Location is great."
      7.4 "Great parking, according to 74%."
      10.0 "City centre within easy reach, said 100%."
    • 5.6 "Service is ok."
      6.2 "Only 62% found the staff to be friendly enough."
      5.3 "53% said the reception staff was ok."
    • 4.6 "Breakfast is below average."
    • 3.9 "Vibe wasn't good."
      3.5 "65% criticized the unstylish hotel."
      1.6 "84% didn't like the unstylish hotel."
    • 3.5 "Not very comfortable."
      3.3 "67% didn't like the uncomfortable beds."
      1.1 "89% thought it was too noisy."
    • 2.5 "Awful rooms."
      2.0 "80% said rooms were dirty."
      2.6 "74% complained about the bathroom."
      0.1 "99% thought they were poorly maintained."
      3.3 "67% didn't like the uncomfortable beds."
      1.9 "81% had problems with the shower."
      1.8 "82% said the bathroom was dirty."
      1.5 "85% found problems with the furniture."
      2.1 "79% thought the tv was sub-standard."
    • 2.4 "Terrible amenities."
      2.4 "76% thought the building wasn't nice."
      0.6 "94% didn't like the architecture."
      2.7 "73% thought the facilities needed updating."
    View all review categories

    Overall Rating

    5.4 Okay
    Based on 1,111 reviews
    • 8.4 "Location is great."
      10.0 "100% thought parking was inexpensive."
      10.0 "City centre within easy reach, said 100%."
      10.0 "Near to public transport, according to 100%."
    • 5.8 "Service is ok."
      6.7 "Only 67% found the staff to be friendly enough."
      5.4 "54% said the reception staff was ok."
      5.5 "Only 55% thought the service was professional."
    • 5.5 "Food is average."
    • 4.5 "Breakfast is below average."
      2.4 "76% said the breakfast was too expensive."
    • 3.7 "Not very comfortable."
      3.8 "62% didn't like the uncomfortable beds."
      1.2 "88% thought it was too noisy."
      4.9 "51% said rooms were small."
      2.7 "73% criticized the small bathroom."
      4.3 "Air conditioning was criticized by 57%."
    • 3.5 "Vibe wasn't good."
      3.3 "67% criticized the unstylish hotel."
      1.3 "87% didn't like the unstylish hotel."
    • 3.2 "Disappointing internet connection."
      2.5 "75% thought it was overpriced."
    • 2.8 "Awful rooms."
      2.3 "77% said rooms were dirty."
      2.9 "71% complained about the bathroom."
      0.3 "97% thought they were poorly maintained."
      3.8 "62% didn't like the uncomfortable beds."
      2.2 "78% had problems with the shower."
      1.5 "85% found problems with the furniture."
      2.0 "80% said the bathroom was dirty."
      4.9 "51% said rooms were small."
      2.3 "77% thought the tv was sub-standard."
      3.5 "For 65%, the rooms looked old."
      2.7 "73% criticized the small bathroom."
      4.3 "Air conditioning was criticized by 57%."
    View all review categories
    data provided by TrustYou

    Recent reviews

    Find reviews that mention:
    unable to regulate
    central to city
    house wine
    worn decor
    patches on the ceiling
    cold heating
    stains on bedroom
    broken chair
    old and broken
    triple room
    terrible bed
    low water pressure
    window would not shut
    work in progress
    nec
    short taxi
    stale bread
    romantic weekend
    More
    More
    Photos
    Map

    Map