Overview

The Norfolk Hotel

267 Hagley Road, Birmingham, United Kingdom
+44 121 454 8071

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+44 121 454 8071
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Rates

Overall guest ratings

5.2/10 Okay
Based on 2,897 reviews
See all reviews

Review highlights

  • 8.4
  • 6.6
  • 4.7
  • 3.5

Nearby

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    Amenities

    • Business center
    • Meeting/Banquet facilities
    • Room service
    • No smoking
    • Restaurant
    • Bar/Lounge
    • Express check out
    • 24 hour front desk
    • Safe
    • Designated smoking area
    • Storage available
    • Facilities for Disabled Guests
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    Map

    Map

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    Reviews

    Guest reviews

    Overall Rating

    5.2 Okay
    Based on 2,897 reviews
    • 8.4 "Location is great."
    • 6.6 "Breakfast is mediocre."
    • 5.2 "Food is average."
    • 5.1 "Service is ok."
    • 4.7 "Bar is not good."
    • 3.5 "Vibe wasn't good."
    • 3.3 "Not very comfortable."
    • 2.3 "Awful rooms."
    • 2.1 "Terrible amenities."
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    Overall Rating

    4.8 Okay
    Based on 1,158 reviews
    • 8.4 "Location is great."
      7.1 "Great parking, according to 71%."
      10.0 "100% thought parking was inexpensive."
      10.0 "City centre within easy reach, said 100%."
    • 6.1 "Breakfast is mediocre."
    • 5.4 "Food is average."
    • 5.3 "Service is ok."
      5.8 "Only 58% found the staff to be friendly enough."
      5.5 "55% said the reception staff was ok."
      5.2 "Only 52% thought the service was professional."
    • 5.0 "Bar is ok."
    • 3.7 "Vibe wasn't good."
      3.8 "62% criticized the unstylish hotel."
      1.8 "82% didn't like the unstylish hotel."
      2.0 "Unfriendly atmosphere, according to 80%."
    • 2.6 "Quite uncomfortable."
      2.4 "76% didn't like the uncomfortable beds."
      1.7 "83% thought it was too noisy."
      3.4 "66% criticized the small bathroom."
    • 2.4 "Terrible amenities."
      2.4 "76% thought the building wasn't nice."
      0.8 "92% complained about the elevator."
      0.9 "91% didn't like the architecture."
    • 2.2 "Disappointing internet connection."
      1.9 "81% thought it was overpriced."
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    Overall Rating

    5.1 Okay
    Based on 405 reviews
    • 8.7 "Location is great."
      10.0 "City centre within easy reach, said 100%."
    • 6.7 "Breakfast is mediocre."
    • 5.2 "Service is ok."
      5.7 "Only 57% found the staff to be friendly enough."
    • 3.7 "Vibe wasn't good."
      3.7 "63% criticized the unstylish hotel."
      1.6 "84% didn't like the unstylish hotel."
    • 3.4 "Not very comfortable."
      3.4 "66% didn't like the uncomfortable beds."
      1.5 "85% thought it was too noisy."
    • 2.4 "Awful rooms."
      2.0 "80% said rooms were dirty."
      2.0 "80% complained about the bathroom."
      0.4 "96% thought they were poorly maintained."
      3.4 "66% didn't like the uncomfortable beds."
      2.0 "80% had problems with the shower."
      2.1 "79% said the bathroom was dirty."
      0.8 "92% found problems with the furniture."
      3.9 "For 61%, the rooms looked old."
      0.6 "94% thought the tv was sub-standard."
    • 2.1 "Terrible amenities."
      2.1 "79% thought the building wasn't nice."
    • 2.1 "Disappointing internet connection."
    View all review categories

    Overall Rating

    5.5 Okay
    Based on 1,332 reviews
    • 8.4 "Location is great."
      10.0 "100% thought parking was inexpensive."
      10.0 "City centre within easy reach, said 100%."
      10.0 "Near to public transport, according to 100%."
    • 6.7 "Breakfast is mediocre."
    • 5.7 "Food is average."
    • 5.3 "Service is ok."
      6.2 "Only 62% found the staff to be friendly enough."
      5.1 "51% said the reception staff was ok."
    • 5.0 "Bar is ok."
    • 3.5 "Not very comfortable."
      4.0 "60% didn't like the uncomfortable beds."
      1.8 "82% thought it was too noisy."
      2.4 "76% criticized the small bathroom."
      0.5 "Air conditioning was criticized by 95%."
    • 3.1 "Horrible vibe."
      3.0 "70% criticized the unstylish hotel."
      1.6 "84% didn't like the unstylish hotel."
      2.4 "Unfriendly atmosphere, according to 76%."
    • 2.4 "Awful rooms."
      2.7 "73% said rooms were dirty."
      2.1 "79% complained about the bathroom."
      0.5 "95% thought they were poorly maintained."
      4.0 "60% didn't like the uncomfortable beds."
      1.8 "82% had problems with the shower."
      2.5 "75% said the bathroom was dirty."
      0.8 "92% found problems with the furniture."
      0.7 "93% thought the tv was sub-standard."
      3.1 "For 69%, the rooms looked old."
      2.6 "74% were unsatisfied with the kitchenette."
      2.4 "76% criticized the small bathroom."
      0.5 "Air conditioning was criticized by 95%."
    • 2.4 "Generally quite dirty."
      2.7 "73% said rooms were dirty."
      0.9 "91% thought it was rather dirty."
      2.5 "75% said the bathroom was dirty."
    View all review categories
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