Kyriad Brie Comte Robert

“Next”

“The place is extremely dirty, even the towels were dirty. Very outdated and with only a first series air conditioning system that could not keep the room warm, was very noisy and made us both ill presumably because the filters haven't been changed since its installation. The wc unit in the toilet was not properly bolted to the wall and I was afraid it was going to break when using it. The sink was leaking badly. Everything was very dirty. Moreover, I went there with my grieving wife because her father had died on Christmas day in a hospital nearby. A ceremony was booked for Monday afternoon and we booked Sunday night at this hotel. The hospital staff realised they could not hold the ceremony on Monday and switched to Tuesday. This was 10 minutes after I made the booking. I immediately called the hotel to ask to either switch the date or cancel so I can book Monday night instead with them. Firstly they claim they speak english at reception on the website(they didn't when I called). Secondly I was met with an uncogent "computer says no" which was not necessary since both dates had the same price, I then asked a friend who speaks French to call on my behalf and they refused flatly to do a very reasonable thing. I have worked in the hotel industry and I would not provide such a low level service especially when customer satisfaction is so easily attainable (free in my case as there was no price difference) and quite frankly silly level of service. Sufficed to say I will not be recommending this place at all as it is dirty, extremely poor customer service and very outdated. Perhaps it is a cultural thing but I have not received any level of customer service or hospitality, only rude "NO's" and it was very expensive for what we got.”

“Very good restaurant, friendly staff, good location for traveling out of Paris”