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Everything. The 787 is a wonderful plane.

Nothing

Crew was very nice / no delay / confort was great

Low fare

When you purchase their lowest fare class, EVERYTHING except water requires paying a fee (even a blanket, and they keep the cabin very cool). And, they charge a $25 penalty if you don't pay to check a bag before you check-in. Check-in at their counter is required, and they weigh your CARRY ON BAGS, WHICH ARE LIMITED TO 10KG TOTAL. (I missed this requirement when purchasing the ticket and in the pre-flight emails.) So they made me check my small roller luggage, which required standing in another long line because ONLY ONE agent could collect fees. So by the time I was done paying, I had already decided that I would NEVER AGAIN fly Norwegian Air!

Crew seemed young, unprofessional and inexperienced. There were two trainees and only one experienced steward. They were nice but didn't seem to know what they were doing at times. It didn't really affect my trip but just wanted to state that.

inexpensive, decent flight crew

flight was delayed due to failure of airline to prepare: we sat in plane without air conditioning and without water for more than an hour while we waited to board passengers because airline was not prepared to check in the size of the flight it had booked. then our bags got left behind in iceland because the transfer happened too quickly and the airline's baggage subcontractor in boston mishandled our bags and another fiasco ensued.

Decent flight, got me to my destination on time. Snacks were good

Seats extremely uncomfortable and a bit of a delay

The baggage policy is a scam and not clear such that the airline over charged us at checki in $130. We of course could have avoided the charge but for the rude attendants at check in.

The entertainment system and planes are no longer best in class. The entertainment system is a joke and the planes are dirty. The staff on the plane was rude as well.

Premium seating

No pillows!

Airport at Reykjavik needs to be updated to accomodate the number of passengers it now serves

- no attached gate - separate isolated terminal - even water is charged - uncomfortable seats

Inexpensive. On time.

Small waiting room in Amsterdam

Cabin crew all speaking icelandic. Definitely a turn off to make me feel much more foreign and out of place.

Liked the peppy, retro outfits. Boarding has no process: first come, first serve- seems to work just fine (versus all the Group numbering other airlines do). Plenty of room for carry-ons and overheads, and they actually try to bag people's bags before they get on the plane that should go underneath the seat in front of them in order to save overhead space.

No complimentary snacks and no on-flight magazine. No TVs or phone wifi for that matter, so bring a book or be ready to snooze!

Spacious seats, Flight was on time.

No wifi