Brunssum Hotels

Veru frendly staff and flexibility

The location and staff were excellent. The breakfast was very nice including breads, meats cheese and cereals. There also was a cappucino machine which was a plus.

Vey friendly staff - When I asked at the reception I they had toothpaste as I had forgotten mine, they unfortunately didn't have any (in a 4 star hotel ????), but the friendly barman/receptionist gave me a tube of his own to help me out. Breakfast was crowded, but very good

The room wasn't just small as advertised, but very small The tv was also tiny - so small that it was difficult to see the programme. There was no shower curtain/glass and you could only shower by holding the showerhead as there was no wall fitting to hang it on. Overall, we didn't think that the hotel was deserving of a four star rating - At the most a low 3

Centeral location,clean and comfortable beds,excellent choice of breakfast,friendly staff.

Owner and staff were truly committed to providing excellent service. Location is fantastic.

Rooms were a bit noisy, so if you have a chance request a top-floor room.

the hotel was very welcoming and the hotel was also extremely nicely decorated for christmas breakfast was very good

staff helpful and made us feel very welcome

nice clean room. Although at the front side you have traffic, it is well isolated. The breakfast is marvelous, well sorted. To bad I could stay one night only

Good price, clean room, nicely located between the rail station the and center of Valkenburg (very easy 5 min walk), easy 15 min rail trip to Maastricht

Clean, small, friendly employees, good breakfast, possibility to dinner, good price /quality ratio

easy to reach, just what you need

smoking should be completely banned

Location, friendly staff, comfortable, secure parking

A bit noisy at times (Blinds and tables and chairs being dragged about at 07:00 and 23:00) No tea and coffee facilities in room. But overall we enjoyed our stay at Atlanta

We enjoyed the location and excellent service from the staff. Although the rooms were quite small, the common areas were delightful and spacious. The staff could not have been more helpful.

A lot of noise from the square in front of the hotel, also due to the pub nextdoor. The receptionist did not wake me up at 06.30 hours. Breakfast should have been served at 07.00 hours in the pub nextdoor, but is was not open at that moment. At 7.15 hours the pub was open but the was no bread available and the scrabled eggs had a perculiar taste.

Fact that it is right in the middel of downtown. Parking garage just around the corner.

The fan in the bathroom makes a lot of noise and can not be switch off at will as it is automatically linked to the light switch and a timer.

Good atmosphere

the breakfast

to much noise of the trains

This hotel was awesome. My family and I stayed in a family room that was pefect. It was close to downtown, the shopping, and the Christmas Markets. The staff is very friendly and most speak multiple languages. Breakfast Buffett was also good and worth the 12.5 pp.

The restaraunt is very pricey.....plan to eat diner else where if you are looking for value.

Location excellent

None

The hotel breakfast is very nice, and it is interesting to see all the guests together.

The bathroom facilities in the room could be improved, such as the shower and the hairdryer.

I liked the rooms. Very good bed. Breakfast was excellant!.

The rooms were a bit noisy, because of the wooden floors. But acceptable.

Friendly staff. Clean adequate accomodation. Pretty location.

I have stayed for one night stop during my bussines trip

If you look for a real nice place to stay for business or romance this is the place you should go.The room was great with lot of space and view on nature. The staff was nice and food excellent.

A friendly relaxed atmosphere with attentive staff.

There was some refurbishing going on which made me wake up early. However, the staff treated this in a good manner afterwards.

just for the weekend overnight and excellent breakfast buffet a very nice hotel

Excellent and helpful staff, good spoken English which was a bonus for non-Dutch speakers.

Central location did make it noisy at weekends (from outside, not the hotel guests).

Location,the appartment new and big,the staff,.

No internet.No telephone.Overpriced for such hotel.

Relaxing in the SPA, enjoying healthy food and visiting the village.

Carpet on the floor. The room was clean but the terrace was dirty. Staff not always responding to the client's needs. Old fashion rooms and bed not really confortable.

Wonderful facilities, efficient staff and good food. We have been going to Thermae 2000 for 5 years and it has never disappointed. Much better than equivalent British spas.

For a 4 star hotel the hotelservice is too basic

The hotel is, as the name would suggest adjacent to the worlds longest indoor ski run. The staff i encountered were all etrememely firendly and speak excellent english, have an enthusiasm about them that is not matched in many high profile hotels.The facilities are well maintained, clean, contemporary and welcoming.

Off season (ski season) the supporting services to the hotel are a little sporadic, the resturants / bars may be closed early, may not open or offer a reduced level of service that should not be expected from a hotel advertising four stars.

Beautiful hotel with great breakfast. I'd like to stay here with my wife. Seemed like a romantic place.

Floor outside my room was very creaky, and you could hear everyone who walked past. But it is an old, renovated castle.

The hotel has a very nice and relaxing atmosphere. Very enjoyable.

The restaurant is very good but it just takes too long for getting your meal. It is ok if you want a long dinner but if you are trying to eat a bit quicker this is not the place for you. I was waiting there for 2 hrs when ordering just a starter and a desert.

Walking in the countryside. Sitting outside and relaxing at cafes. Visiting the coal mine museum

The location could not be better in the heart of town 2 mins from both xmas grottos the staff were very friendly and efficiant. Really enjoyed the continental breakfast

Small, friendly, quiet, and attractive location just outside Maastricht.

Public transport to town was infrequent, indirect and would have been slow and restrictive. Taxis, or private cars, were the only realistic means of transport to and from the hotel. The free wifi did not connect in most of the rooms. The owners should address the poor connection, or stop featuring the service in their description,

Visited christmas markets at valkenburg and maastright wonderful

Nonthing

Great staff!! Nothing was too much trouble for them and they made us feel very welcome.

My only negative was the room was very dark. It may have been due to the use of low energy bulbs ... ?

All staff were very helpful and spoke excellent english

The environment

Not very helpful

The location is perfect - close to nature, near the natural park (we've seen deers here). The castle is also very picturesque (expept the new connected part of the building with the lift which is nothing common with the castle). The personnel speaks very good English and very helpful. Common areas are very rich decorated and you feel yourself in a real castle here. The breakfast is not very varied but of a good quality products (the view from the restaurant is also great).

No sound isolation (you can even see lots of light from the door at night). The light in the bathroom can be switched on only together with the ventilation which is very loud - at night you can't use the light. The stairs extremely scratching (but beatiful) and the lift (we used once) is a challenge - extremely slow and you will be feared a bit :) The restaurant was closed on 8 p.m. (as all in the area).

staff were very friendly and all spoke good english.

felt that did not get great value for money. essentially payed 190 euro's a night for a big room,which was advertised as a junior suite. no tea or cofee and the bed was two pushed together with two single quilts.not very romantic!! no problems with the staff and location was good!!

We found the hotel and personnel very positive and helpful.We will stay again at some point.

quiet and peaceful and a beautiful fresh breakfast

very quiet surroundings

We will not stay here again.Impersonal,corporate,dull,dark decor,in need of refurbishment. The taxi fare into Maastricht was 25eu each way.

Ideal location for walkers. Nice garden. Only two kilometers walk from Valkenburg along the meadow- or (wood)-path.